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Freshservice vs OpsGenie Comparison (2026)
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Good recommendations?
Freshservice
4.5
(805)5
496
4
268
3
32
2
7
1
2
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
OpsGenie
4.6
(156)5
102
4
50
3
2
2
2
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Overview
Freshservice offers complete ITSM workflow automation with best-in-class ticketing, powerful CMDB, Service Catlog, KnowledgeBase & more for your Service Desk.
Opsgenie centralizes alerts from your monitoring, ticketing and ITSM tooling then dispatches them based on source, content and time to the folks who are on-call and ready to take action. Opsgenie provides teams with all the information needed to collaborate and troubleshoot during an incident.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.5
805
5
4
3
2
1
496
268
32
7
2
- Value for money
- Ease of use
- Features
- Customer support
84%
would recommend this app4.6
156
5
4
3
2
1
102
50
2
2
0
- Value for money
- Ease of use
- Features
- Customer support
86%
would recommend this appPros
“The biggest value for us has been the flexibility of the ticketing system, the reporting capabilities, and the ability to centralize multiple operational functions into one platform.”
EG
Erin G.
Director of IT
“It provides a solid set of features that support IT service management and helps streamline operations. While there is still room to improve our understanding of all its capabilities, it has been an effective tool in supporting our day-to-day processes”
MN
Marcela N.
Service Analatycx
“We use Freshservice not only for incident and service request management but also for workflow automation and integrations with Active Directory and other internal systems.”
DB
Denis B.
IT Service Manager
Pros
“An escalation mechanism that enables making automatic escalation calls to stakeholders allowed us to avoid human errors and to act where the on-call agent did not react.”
JK
Jarosław K.
Director of Support
“It managed to curb alert fatigue – but new users should investigate how it can support JSM – where the ecosystem is headed.”
Suman K.
Senior Data Specialist
“Notifications were fast, escalation rules were easy to adjust, and it integrated well with the systems we already used for monitoring gameplay stability.”
MR
Mathieu R.
Programmeur Jouabilité
Cons
“We’ve also experienced issues with integrations and workflows, including Slack form auto-fill problems, limited SLA dashboard widgets, and bugs within the onboarding journey process that have slowed adoption.”
EG
Erin G.
Director of IT
“The CMDB functionality had several issues, and the overall Freshservice UI can be difficult to navigate. While the ticketing features are simple and user-friendly, other modules do not feel as intuitive or streamlined.”
RA
Rajesh A.
Project manager
“The text editor can sometimes feel clunky or inconsistent when trying to align images, adjust fonts, or maintain clean styling across different articles.”
JK
Justin K.
Director Of Support and Data Center Operations
Cons
“Opegenie's cost can be high for some small businesses and startups”
VJ
Vishal J.
Senior executive
“not native to atlassian, is not very well integrated”
Martynas S.
Operations manager
“There is no SLA Warning or breached graph on the application that is the only con that I've found on my side.”
VS
Vibhu S.
Analyst
- Vendor responds to reviews
- Last review9 days ago
- Vendor responds to reviews
- Last review24 days ago
Key features
- Total features180
- AI Copilot
- AI Summarization
- API
- Access Controls/Permissions
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Application Management
- Approval Process Control
- Approval Workflow
- Asset Discovery
- Asset Lifecycle Management
- Asset Tracking
- Assignment Management
- Audit Management
- Audit Trail
- Automated Discovery
- Automated Responses
- Automated Routing
- Automated Scheduling
- Barcode/Ticket Scanning
- Billing & Invoicing
- Budget Tracking
- Build Automation
- Business Impact Analysis
- Buy Side (Suppliers)
- CMDB
- CPU Monitoring
- CRM
- Calendar Management
- Canned Responses
- Case Management
- Catalog Management
- Change Management
- Change Planning
- Change Tracking
- Chat/Messaging
- Chatbot
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Communications Management
- Completion Tracking
- Compliance Management
- Compliance Tracking
- Configurable Workflow
- Configuration Management
- Contact Management
- Content Management
- Contract Drafting
- Contract/License Management
- Corrective and Preventive Actions (CAPA)
- Cost Tracking
- Customer Complaint Tracking
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Data Import/Export
- Data Visualization
- Device Auto Discovery
- Disaster Recovery
- Document Automation
- Document Management
- Document Storage
- Documentation Management
- Drag & Drop
- Drag & Drop Editor
- Electronic Signature
- Email Alerts
- Email Management
- Email Templates
- Employee Onboarding
- Event Logs
- Event Triggered Actions
- FTP Monitoring
- Feedback Management
- File Sharing
- For IT Project Management
- Forecasting
- Forms Management
- Full Text Search
- HR Management
- Help Desk Management
- IT Asset Management
- IT Asset Tracking
- IT Incident Management
- IT Reporting
- Incident Management
- Incident Reporting
- Incident Response Checklists
- Inventory Auditing
- Inventory Management
- Inventory Optimization
- Inventory Tracking
- Investigation Management
- Issue Auditing
- Issue Management
- Issue Scheduling
- Issue Tracking
- KPI Monitoring
- Knowledge Base Management
- Knowledge Library
- Knowledge Management
- License Inventory
- License Management
- License Tracking
- Live Chat
- Mail Server Monitoring
- Maintenance Management
- Maintenance Scheduling
- Mobile Access
- Mobile Alerts
- Mobile App
- Monitoring
- Multi-Channel Communication
- Multi-Channel Management
- Multi-Language
- Multi-Location
- Multiple User Accounts
- On Call Scheduling
- Onboarding
- Order Management
- Password Management
- Patch Management
- Percent-Complete Tracking
- Performance Metrics
- Performance Monitoring
- Policy Management
- Pre-built Templates
- Prioritization
- Problem Management
- Procurement Management
- Product Identification
- Project Management
- Project Tracking
- Purchase Order Management
- Push Notifications
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Updates
- Recurring Issues
- Relationship Mapping
- Release Management
- Remediation Management
- Reminders
- Remote Access/Control
- Remote Monitoring & Management
- Remote Update/Installation
- Renewal Management
- Reporting & Statistics
- Reporting/Analytics
- Request Assignment
- Requirements Management
- Requisition Management
- Resource Management
- Risk Analysis
- Risk Assessment
- Role-Based Permissions
- Root Cause Analysis
- Routing
- Rules-Based Workflow
- SSL Security
- Scenario Planning
- Scheduled/Automated Reports
- Scheduling
- Search
- Search/Filter
- Secure Data Storage
- Security Tools
- Self Service Portal
- Sell Side (Customers)
- Server Monitoring
- Service Catalog
- Service Level Agreement (SLA) Management
- Service Reporting
- Service Request Management
- Single Sign On
- Status Tracking
- Summary Reports
- Supplier Management
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Management
- Task Progress Tracking
- Team Calendars
- Templates
- Transaction Monitoring
- Uptime Reporting
- User Management
- Video Conferencing
- Total features60
- AI Copilot
- AI Summarization
- API
- Access Controls/Permissions
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Application Management
- Approval Process Control
- Approval Workflow
- Asset Discovery
- Asset Lifecycle Management
- Asset Tracking
- Assignment Management
- Audit Management
- Audit Trail
- Automated Discovery
- Automated Responses
- Automated Routing
- Automated Scheduling
- Barcode/Ticket Scanning
- Billing & Invoicing
- Budget Tracking
- Build Automation
- Business Impact Analysis
- Buy Side (Suppliers)
- CMDB
- CPU Monitoring
- CRM
- Calendar Management
- Canned Responses
- Case Management
- Catalog Management
- Change Management
- Change Planning
- Change Tracking
- Chat/Messaging
- Chatbot
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Communications Management
- Completion Tracking
- Compliance Management
- Compliance Tracking
- Configurable Workflow
- Configuration Management
- Contact Management
- Content Management
- Contract Drafting
- Contract/License Management
- Corrective and Preventive Actions (CAPA)
- Cost Tracking
- Customer Complaint Tracking
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Data Import/Export
- Data Visualization
- Device Auto Discovery
- Disaster Recovery
- Document Automation
- Document Management
- Document Storage
- Documentation Management
- Drag & Drop
- Drag & Drop Editor
- Electronic Signature
- Email Alerts
- Email Management
- Email Templates
- Employee Onboarding
- Event Logs
- Event Triggered Actions
- FTP Monitoring
- Feedback Management
- File Sharing
- For IT Project Management
- Forecasting
- Forms Management
- Full Text Search
- HR Management
- Help Desk Management
- IT Asset Management
- IT Asset Tracking
- IT Incident Management
- IT Reporting
- Incident Management
- Incident Reporting
- Incident Response Checklists
- Inventory Auditing
- Inventory Management
- Inventory Optimization
- Inventory Tracking
- Investigation Management
- Issue Auditing
- Issue Management
- Issue Scheduling
- Issue Tracking
- KPI Monitoring
- Knowledge Base Management
- Knowledge Library
- Knowledge Management
- License Inventory
- License Management
- License Tracking
- Live Chat
- Mail Server Monitoring
- Maintenance Management
- Maintenance Scheduling
- Mobile Access
- Mobile Alerts
- Mobile App
- Monitoring
- Multi-Channel Communication
- Multi-Channel Management
- Multi-Language
- Multi-Location
- Multiple User Accounts
- On Call Scheduling
- Onboarding
- Order Management
- Password Management
- Patch Management
- Percent-Complete Tracking
- Performance Metrics
- Performance Monitoring
- Policy Management
- Pre-built Templates
- Prioritization
- Problem Management
- Procurement Management
- Product Identification
- Project Management
- Project Tracking
- Purchase Order Management
- Push Notifications
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Updates
- Recurring Issues
- Relationship Mapping
- Release Management
- Remediation Management
- Reminders
- Remote Access/Control
- Remote Monitoring & Management
- Remote Update/Installation
- Renewal Management
- Reporting & Statistics
- Reporting/Analytics
- Request Assignment
- Requirements Management
- Requisition Management
- Resource Management
- Risk Analysis
- Risk Assessment
- Role-Based Permissions
- Root Cause Analysis
- Routing
- Rules-Based Workflow
- SSL Security
- Scenario Planning
- Scheduled/Automated Reports
- Scheduling
- Search
- Search/Filter
- Secure Data Storage
- Security Tools
- Self Service Portal
- Sell Side (Customers)
- Server Monitoring
- Service Catalog
- Service Level Agreement (SLA) Management
- Service Reporting
- Service Request Management
- Single Sign On
- Status Tracking
- Summary Reports
- Supplier Management
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Management
- Task Progress Tracking
- Team Calendars
- Templates
- Transaction Monitoring
- Uptime Reporting
- User Management
- Video Conferencing
Integrations
- Total integrations65
- ADP Workforce Now
- AWS Lambda
- Airbrake
- AlertSite Website Performance
- Amazon CloudWatch
- Amazon EC2
- Amazon RDS
- Amazon Redshift
- Amazon SES
- Apica
- AppDynamics
- AppOptics
- AppSignal
- Auvik
- Azure DevOps Server
- Bamboo
- BambooHR
- BigPanda
- BigQuery
- Bitbucket
- Box
- Cherwell Service Management
- CircleCI
- Circonus
- ClickUp
- ConnectWise Automate
- Copper
- Datadog
- Docusign
- Dropbox
- Dynamics 365
- Dynatrace
- Flock
- FreshBooks
- Freshchat
- Freshdesk
- Freshsales
- Freshservice
- FullContact
- Ghost Inspector
- GitHub
- GitLab
- Google Analytics 360
- Google Calendar
- Google Cloud Operations Suite
- Google Contacts
- Google Workspace
- Graylog
- Greenhouse
- Harvest
- Honeycomb
- HubSpot CRM
- Icinga
- JIRA Service Management
- Jenkins
- Jira
- Kayako
- Kore
- Librato
- LogMeIn Rescue
- Loggly
- LogicMonitor
- Looker
- Magentrix
- ManageEngine Endpoint Central
- ManageEngine ServiceDesk Plus
- Mattermost
- Microsoft 365
- Microsoft Azure
- Microsoft Entra ID
- Microsoft Power BI
- Microsoft Project Server Subscription Edition
- Microsoft Teams
- Microsoft Viva Engage
- MongoDB
- Nagios Core
- Netskope One Platform
- Network Performance Monitor
- New Relic
- OneLogin
- OpsGenie
- Opsview Enterprise
- Oracle PeopleSoft
- PRTG
- PagerDuty
- Panopta
- Papertrail
- Personio
- Pingdom
- Pipedrive
- Pivotal Tracker
- Planio
- QuickBooks Online Advanced
- Raygun
- Redmine
- RingCX
- Rocketlane
- Rollbar
- SAP SuccessFactors HCM
- Salesforce Platform
- Salesforce Sales Cloud
- Sensu
- ServiceNow
- Site24x7
- Slack
- Smartsheet
- Snowflake
- Splunk Enterprise
- StatusCake
- StatusHub
- Sumo Logic
- SurveyMonkey
- Sysdig
- TeamViewer ONE
- Track-It!
- Travis CI
- TrueCommerce PIM
- Twilio
- Uptrends
- ValueOps
- WhatsUp Gold
- Workable
- Workato
- Workday HCM
- WorkflowMax
- Zabbix
- Zapier
- Zendesk Suite
- Zenoss
- Zight
- Zoho CRM
- miniOrange
- monday AI Work Platform
- Total integrations79
- ADP Workforce Now
- AWS Lambda
- Airbrake
- AlertSite Website Performance
- Amazon CloudWatch
- Amazon EC2
- Amazon RDS
- Amazon Redshift
- Amazon SES
- Apica
- AppDynamics
- AppOptics
- AppSignal
- Auvik
- Azure DevOps Server
- Bamboo
- BambooHR
- BigPanda
- BigQuery
- Bitbucket
- Box
- Cherwell Service Management
- CircleCI
- Circonus
- ClickUp
- ConnectWise Automate
- Copper
- Datadog
- Docusign
- Dropbox
- Dynamics 365
- Dynatrace
- Flock
- FreshBooks
- Freshchat
- Freshdesk
- Freshsales
- Freshservice
- FullContact
- Ghost Inspector
- GitHub
- GitLab
- Google Analytics 360
- Google Calendar
- Google Cloud Operations Suite
- Google Contacts
- Google Workspace
- Graylog
- Greenhouse
- Harvest
- Honeycomb
- HubSpot CRM
- Icinga
- JIRA Service Management
- Jenkins
- Jira
- Kayako
- Kore
- Librato
- LogMeIn Rescue
- Loggly
- LogicMonitor
- Looker
- Magentrix
- ManageEngine Endpoint Central
- ManageEngine ServiceDesk Plus
- Mattermost
- Microsoft 365
- Microsoft Azure
- Microsoft Entra ID
- Microsoft Power BI
- Microsoft Project Server Subscription Edition
- Microsoft Teams
- Microsoft Viva Engage
- MongoDB
- Nagios Core
- Netskope One Platform
- Network Performance Monitor
- New Relic
- OneLogin
- OpsGenie
- Opsview Enterprise
- Oracle PeopleSoft
- PRTG
- PagerDuty
- Panopta
- Papertrail
- Personio
- Pingdom
- Pipedrive
- Pivotal Tracker
- Planio
- QuickBooks Online Advanced
- Raygun
- Redmine
- RingCX
- Rocketlane
- Rollbar
- SAP SuccessFactors HCM
- Salesforce Platform
- Salesforce Sales Cloud
- Sensu
- ServiceNow
- Site24x7
- Slack
- Smartsheet
- Snowflake
- Splunk Enterprise
- StatusCake
- StatusHub
- Sumo Logic
- SurveyMonkey
- Sysdig
- TeamViewer ONE
- Track-It!
- Travis CI
- TrueCommerce PIM
- Twilio
- Uptrends
- ValueOps
- WhatsUp Gold
- Workable
- Workato
- Workday HCM
- WorkflowMax
- Zabbix
- Zapier
- Zendesk Suite
- Zenoss
- Zight
- Zoho CRM
- miniOrange
- monday AI Work Platform
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