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OpsGenie Pricing, Features, Reviews and Alternatives
OpsGenie product overview
What is OpsGenie?
Opsgenie is a modern incident management platform for operating always-on services that enables Dev and Ops teams to stay aware and in control of alerts and incidents. Opsgenie at its core offers powerful alerting and on-call scheduling, incident management and response.
Key benefits of using OpsGenie
Link Jira Software Issues and Jira Service Desk records to incidents so the full impact can be easily measured.
Notify the right people at the right time using phone calls, text messages, emails or mobile push notifications on Android and iOS devices.
Create daily, weekly, or custom on-call rotations (including follow-the-sun) using flexible scenarios that can depend on any combination of location, time, or day.
Respond to Incidents from the Incident Command Center, which centralizes all the information needed to collaborate and troubleshoot an incident in one place. Use Slack, Zoom, or Opsgenie’s Native bridge and chat for response.
Typical customers
Platforms supported
Support options
Training options
OpsGenie pricing information
Value for money
4.4
/5
127
Starting from
9
/user
Per month
Value for money contenders
OpsGenie features
Functionality
4.5
/5
127
Total features
53
13 categories
Functionality contenders
OpsGenie users reviews
Overall Rating
4.7
/5
127
Positive reviews
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend8.96/10
5
4
3
2
1
87
39
0
1
0
Abraar A.
GV
Gurpreet V.
James S.
Phil A.
AA
Alisha A.
DB
Douglas B.
Overall rating contenders
Anshuman B.
Graduate Assistant
Education Management, 10,001+ employees
Review source
Transcript
Anshuman B.: Hi, I'm Anshuman and I'm working as a security engineer. I would like to rate OpsGenie four...
Fernando S.
Verified reviewer
Internet, 11-50 employees
Used daily for 2+ years
Review source
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I've been a loyal customer of OpsGenie for almost three years now and I like to product so much that I wrote an integration with spring-boot-admin a year ago that now is used by many others. really great product
I like the easy of use and most of all It never fails to deliver a message, Great UX and full of features
I would like to have notification rules for how and when to receive some sort of events right now there is only one way of doing this but, that is something that would be ok to have but I'm very happy with the product
Joshua V.
Computer Software, 201-500 employees
Used daily for 6-12 months
Review source
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We needed a way to monitor our infrastructure over the weekend without having to pay someone to physically sit in the building. So we first tried a company would would make a physically phone call to us when an alert went critical. Over time the problem with that was you had to employ a person to make that phone call and it was an expensive option as well. We needed a better ROI on what we were spending.
Powerful tool to route alerts to different teams. (Phone, Text and Email) Setting up schedules and teams Cost is very affordable and you get economies of scale the more people you put on the account and begin using it.
The filtering of who gets the alerts can be a bit confusing, it does take some time to get used to the setup and configuration of how they do things. I wish there was an official on boarding program. For example I would have like to have OpsGenie tell me, ok now that you are a customer and based on all the experienced we've gathered you need to do "10 things". Process items, procedures, best practices etc. Because we basically learned as we went and while the product was relatively easy to use it would have been nice to have that instruction at the beginning.
Zach W.
Computer Software, 11-50 employees
Used monthly for 6-12 months
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it was straightforward to use but ultimately went with something else
we used this for our call line but have switched to a different provider
it didnt ring in its own dedicated app and instead the normal phone settings
Serhii M.
Information Technology and Services, 10,001+ employees
Used daily for 1-2 years
Review source
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Compare to PagerDuty the product is really similar, works the same way, similar APIs and integration options. The interface is simple, user-friendly. Smartphone application works amazingly for ticketing system with sound notifications, SLA set up, and viewing during work is really convenient. Great product in general.
Easy to use, friendly interface, great smartphone application available for Android and IOS, no delays when it comes to Incident management. Not really expensive compare to similar products, overall performance is very decent.
No dark mode theme for Web or Smartphone versions, some things could be changed and misplaced differently in the interface for more convenient performance.
Phil A.
Verified reviewer
Publishing, 51-200 employees
Used daily for 2+ years
Review source
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We use OpsGenie to collect messages from multiple endpoints and manage rules for alerting. Basically our pager duty. Also use the Heartbeats feature for missed execution monitoring.
The pricing came in below Pagerduty by quite a bit and the features were much more plentiful. Really like the Heartbeats feature.
I really don't have anything negative to say. It's been an excellent experience with the product since day 1. Any (minor) troubles I've had turned out to be something I was doing wrong.
OpsGenie FAQs and common questions
Q. What type of pricing plans does OpsGenie offer?
OpsGenie has the following pricing plans:
Starting from: $9.00/month
Pricing model: Free, Subscription
Free Trial: Available
Q. Who are the typical users of OpsGenie?
OpsGenie has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business
Q. What languages does OpsGenie support?
OpsGenie supports the following languages:
English
Q. Does OpsGenie support mobile devices?
OpsGenie supports the following devices:
Android, iPhone
Q. Does OpsGenie offer an API?
Yes, OpsGenie has an API available for use.
Q. What other apps does OpsGenie integrate with?
OpsGenie integrates with the following applications:
Freshservice, Nagios XI, Google Cloud Operations Suite, Planio, LogicMonitor, Redmine, Jira, CA Flowdock, Datadog, CircleCI, Site24x7, Microsoft Azure, Circonus, Network Performance Monitor, Pingdom, Sumo Logic, Loggly, Airbrake, Slack, Zabbix, Crashlytics, Server Monitoring by Server Density, JIRA Service Management, ServiceNow, WhatsUp Gold, AppSignal, Papertrail, Librato, Twilio, New Relic One, Zendesk
Q. What level of support does OpsGenie offer?
OpsGenie offers the following support options:
Email/Help Desk, Chat, Knowledge Base, 24/7 (Live rep), Phone Support
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