OpsGenie Pricing, Features, Reviews & Comparison of Alternatives

OpsGenie Reviews


Alerting and incident management service for dev & ops teams

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OpsGenie is a cloud-based IT operations management solution for small to large businesses that provides reliable alerts and on-call schedule management. The alert management extends to mobile devices via push notifications, email, SMS and voice calls, quickly notifying users in real-time to effectively and efficiently respond to problems.

OpsGenie offers sophisticated scheduling scenarios and detailed tracking for each alert. Users can also route phone calls to the correct person, the same way users route alerts from monitoring tools. OpsGenie takes a message if nobody answers the call and an alert is then generated. Recipients can also listen to messages via the OpsGenie mobile apps.

Users can integrate various tools and applications like Slack and HipChat with OpsGenie’s seamless integration feature which receives alerts from monitoring tools and then passes the information on to the connected softwares.

With OpsGenie’s Android and iPhone apps, users can acknowledge alerts and respond directly from their mobile phones. Users can start using OpsGenie within minutes by creating an account, inviting users, and creating alerts using the OpsGenie Web UI, email, web API or command line utilities.

OpsGenie’s ‘heartbeat monitoring’ ensures that the entire system end-to-end is functioning properly by sending periodic heartbeat messages to OpsGenie. If no heartbeat is received within a specified interval, the relevant users are notified about the problem.

OpsGenie Screenshots (4)

OpsGenie screenshot: Users can view and filter alerts with OpsGenieOpsGenie screenshot: Select multiple alerts or assign, take ownership, add recipient or add note with OpsGenieOpsGenie screenshot: View detailed tracking information for each alert with OpsGenieOpsGenie screenshot: OpsGenie integrates with any service or application that can send emails


Intended Users
Large Enterprises, Mid Size Business, Small Business
Devices Supported
Android, iPhone-iPad, iPhone, iPad, Web-based
Supported Countries
Canada, Europe, United Kingdom, United States
Supported Languages
Support Options
Knowledge Base, Online Support, Phone Support, Video Tutorials

OpsGenie Pricing

Starting from: $8.00/month
Pricing model: Subscription
Free Trial: Available (No Credit Card required)

$8/user/month (with annual commitment) or $10 month-to-month

$14/user/month (with annual commitment) or $17 month-to-month

$24/user/month (with annual commitment) or $29 month-to-month

Competitors Pricing


Starting from: $12.00/month
Pricing model: Subscription
Free Trial: Available (No Credit Card required)

ManageEngine OpManager

Starting from: $995.00
Pricing model: One-time License, Open-source, Subscription

TrueSight Pulse

Starting from: $8.00/month
Pricing model: Freemium, Open-source, Subscription
Free Trial: Available (No Credit Card required)

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Key Features of OpsGenie

  • Alerts and email notifications
  • iPhone / Android push notifications
  • SMS / phone notifications
  • API requests
  • Android / iPhone apps
  • Detailed tracking
  • Integration plugins
  • Tags and optional fields
  • Attached files
  • Single sign-on
  • Custom actions
  • Heartbeat monitoring
  • Escalations
  • Schedules and on-call rotations
  • Marid integrations
  • Incoming phone call routing
  • Reporting
  • Multiple communication channels
  • Rich notifications
  • On-call schedules
  • Alert actions
  • Free form text
  • Tags
  • Monitoring tools
  • Seamless integration
  • Add note


OpsGenie notifies users not only via email, but through multiple communication channels including iPhone and Android push notifications, email, SMS and phone calls.

OpsGenie’s rich notifications allow for messages to contain free form text, tags, additional fields and files, enabling recipients to determine the best course of action.

Users can create daily, weekly and custom on-call rotations using multiple scheduling rules and scenarios that can depend on location, time or day.

Each alert the user receives includes detailed tracking information such as when it was created, who has been notified, who has seen it and if action has been taken.

OpsGenie’s escalations feature lets users decide who should be notified first and if the alert has not been acknowledged, it will automatically be sent to the next team member in a specified order.

Alternatives to OpsGenie