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OpsGenie

4.7
(137)

Write a review

Modern IT incident management and response solution

(12)

OpsGenie Pricing, Features, Reviews and Alternatives

OpsGenie FAQs

Q. What type of pricing plans does OpsGenie offer?

OpsGenie has the following pricing plans:
Starting from: $11.00/month
Pricing model: Free, Subscription
Free Trial: Available

These products have better value for money


Q. Who are the typical users of OpsGenie?

OpsGenie has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Q. What languages does OpsGenie support?

OpsGenie supports the following languages:
English


Q. Does OpsGenie support mobile devices?

OpsGenie supports the following devices:
Android, iPhone


Q. Does OpsGenie offer an API?

Yes, OpsGenie has an API available for use.


Q. What other apps does OpsGenie integrate with?

OpsGenie integrates with the following applications:
Freshservice, Nagios XI, Google Cloud Operations Suite, Planio, LogicMonitor, Redmine, Jira, Flowdock, Datadog, CircleCI, Site24x7, Microsoft Azure, Circonus, Network Performance Monitor, Pingdom, Sumo Logic, Loggly, Airbrake, Slack, Zabbix, Crashlytics, Server Density Server Monitoring, JIRA Service Management, ServiceNow, WhatsUp Gold, AppSignal, Papertrail, Librato, Twilio, New Relic, Zendesk Suite


Q. What level of support does OpsGenie offer?

OpsGenie offers the following support options:
Email/Help Desk, Chat, Knowledge Base, 24/7 (Live rep), Phone Support

OpsGenie product overview

Price starts from

11

/user

Per month

What is OpsGenie?

Opsgenie is a modern incident management platform for operating always-on services that enables Dev and Ops teams to stay aware and in control of alerts and incidents. Opsgenie at its core offers powerful alerting and on-call scheduling, incident management and response.

Key benefits of using OpsGenie

Leverage the Incident Investigation Dashboard, so you can correlate code deployments to incidents and measure deployment quality over time.

Link Jira Software Issues and Jira Service Desk records to incidents so the full impact can be easily measured.

Notify the right people at the right time using phone calls, text messages, emails or mobile push notifications on Android and iOS devices.

Create daily, weekly, or custom on-call rotations (including follow-the-sun) using flexible scenarios that can depend on any combination of location, time, or day.

Respond to Incidents from the Incident Command Center, which centralizes all the information needed to collaborate and troubleshoot an incident in one place. Use Slack, Zoom, or Opsgenie’s Native bridge and chat for response.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
Chat
Knowledge Base
24/7 (Live rep)
Phone Support

Training options

Videos
Live Online
Documentation
Webinars

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OpsGenie pricing information

Value for money

4.4

/5

137

Starting from

11

/user

Per month

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

OpsGenie features

Functionality

4.6

/5

137

Total features

56

13 categories

Most valued features by users

API
Reporting/Analytics
Activity Dashboard
Alerts/Notifications
Monitoring
User Management
Real Time Monitoring
Dashboard

Functionality contenders

OpsGenie users reviews

Overall Rating

4.7

/5

137

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.89/10
Rating distribution

5

4

3

2

1

93

43

0

1

0

Pros
OpsGenie has great functionalities with an awesome user-friendly interface that anyone can understand.
I like the user-friendly interface and how easy it is to integrate with other applications. The search functionality in the Alerts section is super flexible and easy to use.
The economics of the platform fit our needs better than the alternatives. I like the ability to easily spread the responsibility of support across the team.
Cons
Any (minor) troubles I've had turned out to be something I was doing wrong.
It's hard to setup rotations and override on calls in some cases. If I removed one person from the team rotation, all the past rotations that were done also got moved and messed up the whole schedule.
The mobile application refresh is awkward and non-intuitive.

Overall rating contenders

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