Opsgenie is a modern incident management platform for operating always-on services that enables Dev and Ops teams to stay aware and in control of alerts and incidents. Opsgenie at its core offers powerful alerting and on-call scheduling, incident management and response.
Opsgenie receives rich payload data from your favorite ITSM tools and populates alerts with that information. This means that each alert has all of the information needed to take rapid action. Alerts are routed using content, source, and timing according to the on-call schedule, ensuring that the alert is never missed. Notifications can be received via text, email, phone call, or mobile push.
Opsgenie removes the guesswork around alerting and incidents, you don’t have to wonder which alerts are important, where the alert is coming from, and who should handle the alert. We have out of the box integrations with 200+ of your favorite tools, so you can get set and start consolidating alerts and notifications quickly.
Opsgenie is designed for Dev and Ops teams operating always-on services, we’re a solution for cloud, on-prem, and hybrid environments. We offer plans to suit the needs of the smallest teams and larger enterprises.
I've been a loyal customer of OpsGenie for almost three years now and I like to product so much that I wrote an integration with spring-boot-admin a year ago that now is used by many others. really great product
I've been a loyal customer of OpsGenie for almost three years now and I like to product so much that I wrote an integration with spring-boot-admin a year ago that now is used by many others. really great product
Pros I like the easy of use and most of all It never fails to deliver a message, Great UX and full of features
Cons I would like to have notification rules for how and when to receive some sort of events right now there is only one way of doing this but, that is something that would be ok to have but I'm very happy with the product
We needed a way to monitor our infrastructure over the weekend without having to pay someone to physically sit in the building. So we first tried a company would would make a physically phone call to us when an alert went critical. Over time the problem with that was you had to employ a person to make that phone call and it was an expensive option as well. We needed a better ROI on what we were spending.
We needed a way to monitor our infrastructure over the weekend without having to pay someone to physically sit in the building. So we first tried a company would would make a physically phone call to us when an alert went critical. Over time the problem with that was you had to employ a person to make that phone call and it was an expensive option as well. We needed a better ROI on what we were spending.
Pros Powerful tool to route alerts to different teams. (Phone, Text and Email)
Setting up schedules and teams
Cost is very affordable and you get economies of scale the more people you put on the account and begin using it.
Cons The filtering of who gets the alerts can be a bit confusing, it does take some time to get used to the setup and configuration of how they do things.
I wish there was an official on boarding program. For example I would have like to have OpsGenie tell me, ok now that you are a customer and based on all the experienced we've gathered you need to do "10 things". Process items, procedures, best practices etc. Because we basically learned as we went and while the product was relatively easy to use it would have been nice to have that instruction at the beginning.
We moved from pagerduty to opsgenie, it was easy to setup and get going. Working out well so far.
Pros - Setting up is simple
- Lots of integrations available
- Role Based Access Control
- One can create good Dashboard
- Mobile App is very handy
Cons - Extracting information from the integration and showing it up in the alert is difficult to setup
- The user experience could be simplified but that is the case with all atlassian products
Leverage the Incident Investigation Dashboard, so you can correlate code deployments to incidents and measure deployment quality over time.
Link Jira Software Issues and Jira Service Desk records to incidents so the full impact can be easily measured.
Notify the right people at the right time using phone calls, text messages, emails or mobile push notifications on Android and iOS devices.
Create daily, weekly, or custom on-call rotations (including follow-the-sun) using flexible scenarios that can depend on any combination of location, time, or day.
Respond to Incidents from the Incident Command Center, which centralizes all the information needed to collaborate and troubleshoot an incident in one place. Use Slack, Zoom, or Opsgenie’s Native bridge and chat for response.
FAQs for OpsGenie
Below are some frequently asked questions for OpsGenie.
Q. What type of pricing plans does OpsGenie offer?
OpsGenie has the following pricing plans:
Starting from: $9.00/month Pricing model: Free, Subscription Free Trial: Available
Q. Who are the typical users of OpsGenie?
OpsGenie has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business
Q. What languages does OpsGenie support?
OpsGenie supports the following languages:
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Q. Does OpsGenie support mobile devices?
OpsGenie supports the following devices:
Android, iPhone, iPad
Q. Does OpsGenie offer an API?
Yes, OpsGenie has an API available for use.
Q. What other apps does OpsGenie integrate with?
OpsGenie integrates with the following applications:
Freshservice, Nagios XI, StackDriver, Planio, LogicMonitor, Redmine, Panopta, Jira, CA Flowdock, Datadog, CircleCI, Site24x7, Microsoft Azure, Circonus, SolarWinds Network Performance Monitor, Pingdom, Sumo Logic, Loggly, Airbrake, Slack, Zabbix, Crashlytics, Server Density, Jira Service Management, ServiceNow, WhatsUp Gold, AppSignal, Papertrail, Librato, Twilio, New Relic One, Zendesk
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