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OpsGenie Pricing, Features, Reviews and Alternatives

OpsGenie product overview

Price starts from

9

/user

Per month

What is OpsGenie?

Opsgenie is a modern incident management platform for operating always-on services that enables Dev and Ops teams to stay aware and in control of alerts and incidents. Opsgenie at its core offers powerful alerting and on-call scheduling, incident management and response.

Key benefits of using OpsGenie

Leverage the Incident Investigation Dashboard, so you can correlate code deployments to incidents and measure deployment quality over time.

Link Jira Software Issues and Jira Service Desk records to incidents so the full impact can be easily measured.

Notify the right people at the right time using phone calls, text messages, emails or mobile push notifications on Android and iOS devices.

Create daily, weekly, or custom on-call rotations (including follow-the-sun) using flexible scenarios that can depend on any combination of location, time, or day.

Respond to Incidents from the Incident Command Center, which centralizes all the information needed to collaborate and troubleshoot an incident in one place. Use Slack, Zoom, or Opsgenie’s Native bridge and chat for response.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
Chat
Knowledge Base
24/7 (Live rep)
Phone Support

Training options

Videos
Live Online
Documentation
Webinars

OpsGenie pricing information

Value for money

4.4

/5

127

Starting from

9

/user

Per month

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

OpsGenie features

Functionality

4.5

/5

127

Total features

53

13 categories

Most valued features by users

API
Reporting/Analytics
Activity Dashboard
Alerts/Notifications
Monitoring
Real Time Monitoring
Dashboard
Collaboration Tools

Functionality contenders

OpsGenie users reviews

Overall Rating

4.7

/5

127

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.96/10
Rating distribution

5

4

3

2

1

87

39

0

1

0

Pros
OpsGenie has great functionalities with an awesome user-friendly interface that anyone can understand.
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Abraar A.

I like the user-friendly interface and how easy it is to integrate with other applications. The search functionality in the Alerts section is super flexible and easy to use.

GV

Gurpreet V.

The economics of the platform fit our needs better than the alternatives. I like the ability to easily spread the responsibility of support across the team.
AvatarImg

James S.

Cons
Any (minor) troubles I've had turned out to be something I was doing wrong.
AvatarImg

Phil A.

It's hard to setup rotations and override on calls in some cases. If I removed one person from the team rotation, all the past rotations that were done also got moved and messed up the whole schedule.

AA

Alisha A.

The mobile application refresh is awkward and non-intuitive.

DB

Douglas B.

Overall rating contenders

Overall Rating

Very useful paging tool

Reviewed 8 months ago

Transcript

Anshuman B.: Hi, I'm Anshuman and I'm working as a security engineer. I would like to rate OpsGenie four...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

A most have

Reviewed 4 years ago

I've been a loyal customer of OpsGenie for almost three years now and I like to product so much that I wrote an integration with spring-boot-admin a year ago that now is used by many others. really great product

Pros

I like the easy of use and most of all It never fails to deliver a message, Great UX and full of features

Cons

I would like to have notification rules for how and when to receive some sort of events right now there is only one way of doing this but, that is something that would be ok to have but I'm very happy with the product

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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OpsGenie Journey

Reviewed 2 years ago

We needed a way to monitor our infrastructure over the weekend without having to pay someone to physically sit in the building. So we first tried a company would would make a physically phone call to us when an alert went critical. Over time the problem with that was you had to employ a person to make that phone call and it was an expensive option as well. We needed a better ROI on what we were spending.

Pros

Powerful tool to route alerts to different teams. (Phone, Text and Email) Setting up schedules and teams Cost is very affordable and you get economies of scale the more people you put on the account and begin using it.

Cons

The filtering of who gets the alerts can be a bit confusing, it does take some time to get used to the setup and configuration of how they do things. I wish there was an official on boarding program. For example I would have like to have OpsGenie tell me, ok now that you are a customer and based on all the experienced we've gathered you need to do "10 things". Process items, procedures, best practices etc. Because we basically learned as we went and while the product was relatively easy to use it would have been nice to have that instruction at the beginning.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend4/10

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Switched for different software

Reviewed 3 months ago

it was straightforward to use but ultimately went with something else

Pros

we used this for our call line but have switched to a different provider

Cons

it didnt ring in its own dedicated app and instead the normal phone settings

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

OpsGenie - great Incident management utility.

Reviewed 5 months ago

Compare to PagerDuty the product is really similar, works the same way, similar APIs and integration options. The interface is simple, user-friendly. Smartphone application works amazingly for ticketing system with sound notifications, SLA set up, and viewing during work is really convenient. Great product in general.

Pros

Easy to use, friendly interface, great smartphone application available for Android and IOS, no delays when it comes to Incident management. Not really expensive compare to similar products, overall performance is very decent.

Cons

No dark mode theme for Web or Smartphone versions, some things could be changed and misplaced differently in the interface for more convenient performance.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

OpsGenie is a no-brainer

Reviewed 4 years ago

We use OpsGenie to collect messages from multiple endpoints and manage rules for alerting. Basically our pager duty. Also use the Heartbeats feature for missed execution monitoring.

Pros

The pricing came in below Pagerduty by quite a bit and the features were much more plentiful. Really like the Heartbeats feature.

Cons

I really don't have anything negative to say. It's been an excellent experience with the product since day 1. Any (minor) troubles I've had turned out to be something I was doing wrong.

OpsGenie FAQs and common questions

Q. What type of pricing plans does OpsGenie offer?

OpsGenie has the following pricing plans:
Starting from: $9.00/month
Pricing model: Free, Subscription
Free Trial: Available


Q. Who are the typical users of OpsGenie?

OpsGenie has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Q. What languages does OpsGenie support?

OpsGenie supports the following languages:
English


Q. Does OpsGenie support mobile devices?

OpsGenie supports the following devices:
Android, iPhone


Q. Does OpsGenie offer an API?

Yes, OpsGenie has an API available for use.


Q. What other apps does OpsGenie integrate with?

OpsGenie integrates with the following applications:
Freshservice, Nagios XI, Google Cloud Operations Suite, Planio, LogicMonitor, Redmine, Jira, CA Flowdock, Datadog, CircleCI, Site24x7, Microsoft Azure, Circonus, Network Performance Monitor, Pingdom, Sumo Logic, Loggly, Airbrake, Slack, Zabbix, Crashlytics, Server Monitoring by Server Density, JIRA Service Management, ServiceNow, WhatsUp Gold, AppSignal, Papertrail, Librato, Twilio, New Relic One, Zendesk


Q. What level of support does OpsGenie offer?

OpsGenie offers the following support options:
Email/Help Desk, Chat, Knowledge Base, 24/7 (Live rep), Phone Support

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