OpsGenie Software Pricing & Features

OpsGenie

Alerting and incident management service for dev & ops teams

4.64/5 (44 reviews)

OpsGenie overview

OpsGenie is a cloud-based IT operations management solution for small to large businesses that provides reliable alerts and on-call schedule management. The alert management extends to mobile devices via push notifications, email, SMS and voice calls, quickly notifying users in real-time to effectively and efficiently respond to problems.

OpsGenie offers sophisticated scheduling scenarios and detailed tracking for each alert. Users can also route phone calls to the correct person, the same way users route alerts from monitoring tools. OpsGenie takes a message if nobody answers the call and an alert is then generated. Recipients can also listen to messages via the OpsGenie mobile apps.

Users can integrate various tools and applications like Slack and HipChat with OpsGenie’s seamless integration feature which receives alerts from monitoring tools and then passes the information on to the connected softwares.

With OpsGenie’s Android and iPhone apps, users can acknowledge alerts and respond directly from their mobile phones. Users can start using OpsGenie within minutes by creating an account, inviting users, and creating alerts using the OpsGenie Web UI, email, web API or command line utilities.

OpsGenie’s ‘heartbeat monitoring’ ensures that the entire system end-to-end is functioning properly by sending periodic heartbeat messages to OpsGenie. If no heartbeat is received within a specified interval, the relevant users are notified about the problem.
www.opsgenie.com

Pricing

Starting from
$5/month
Pricing options
Free trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

United States, Canada, Europe, United Kingdom

Supported languages

English
OpsGenie screenshot: Users can view and filter alerts with OpsGenieWhat is OpsGenieOpsGenie screenshot: Select multiple alerts or assign, take ownership, add recipient or add note with OpsGenieOpsGenie screenshot: View detailed tracking information for each alert with OpsGenieOpsGenie screenshot: OpsGenie integrates with any service or application that can send emailsOpsGenie Reporting & Analytics

OpsGenie reviews

Excellent
28

Very good
16

Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  4.4
  4.5
  4.3
  4.6
William Newton

Good, almost great

Used daily for 2+ years
Reviewed 2017-12-19
Review Source: Capterra

Reliable Alerts monitoring from our application and infrastructure. Without it, we'd either be staring at monitors all night, or waiting for customers to call us and complain. Critical critical app for us. The scheduling, routing, and alerting of the alerts is spectacular. Really simple to use, really powerful.

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OpsGenie

Alerting and incident management service for dev & ops teams

Andianne Fyela

I'll know for sure that I receive my alert, using different channels

Used daily for 1-2 years
Reviewed 2017-12-19
Review Source: Capterra

Fast acting on solving a problem before my customers notice it!It has many ways to notify me: push notification, SMS, Phone call, email. And I love the sum of integrations available, easy to set up and customize. It is a must have solution if you need to be sure that you get alerted when some of the services you offer have a problem and needs to respect the SLA. Long story short, you know when something goes wrong before your customer has a chance to notice the problem!

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OpsGenie

Alerting and incident management service for dev & ops teams

Matt Jones

We looked at the rest, we took OpsGenie!

Used daily for 1-2 years
Reviewed 2017-12-30
Review Source: Capterra

OpsGenie provides a service similar to the other On Call distribution tools, but we decided on OpsGenie due to their competitive cost, and a sense that they would respond to our feature requests, and our many demands! We wanted all of our developers to be on call, not just our ops team, so we quickly found other solutions were priced out of our range. OpsGenie price was fair, and allowed us to spread responsibility to all of the people in our organization that deserve a 2AM wake up call. Also, they have proven to be responsive to our requests.

Read the full review


OpsGenie

Alerting and incident management service for dev & ops teams

Abhishek Bansod

Ops genie helps you connect with the group of people with ease

Used daily for 1-2 years
Reviewed 2017-12-19
Review Source: Capterra

calling a group of people in their hierarchy in one call instead calling them one by oneThe auto redirect of the call to the different resources as aligned and reaching out to individuals as hierarchy is what I like most. this helps with greater ease to the caller by avoiding dialing different number and instead its one call goes to one after other if the first person does not respond.

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OpsGenie

Alerting and incident management service for dev & ops teams

Bharath Nadar

its a nice a tools which can be configured as per your requirement and needs

Used daily for 2+ years
Reviewed 2018-01-09
Review Source: Capterra

stay up to date with the infra issues--easy to configure or customise notification as per your requirement --The GUI is very simple and self explanatory

Read the full review


OpsGenie

Alerting and incident management service for dev & ops teams

OpsGenie pricing

Starting from
$5/month
Pricing options
Free trial
Subscription

LITE
$5/user/month (with annual commitment) or $9 month-to-month

BASIC
$15/user/month (with annual commitment) or $19 month-to-month

STANDARD
$29/user/month (with annual commitment) or $34 month-to-month

ENTERPRISE
$39/user/month (with annual commitment) or $48 month-to-month

Pricing Comparison

How does OpsGenie compare with other IT Management apps?

Subscription plan?

OpsGenie



96% of apps offer a
subscription plan

Free trial?

OpsGenie



88% of apps have a
free trial

Freemium plan?

OpsGenie



31% of apps have a
freemium plan

Pricing Comparison

IT Management app prices shown are $/month




OpsGenie Pricing Reviews

Pros
  • Great price compared to similar software, feature set is pretty decent, interfaces are nice and detailed activity log is super nice.
  • This software can be used by anyone and it is very easy to use. The alerts that get triggered are all genuine alerts and for the alerts which are critical, the incidents get automatically created.
  • Frankly, most of the products in this category do basically the same thing. OpsGenie's advantage is the cost, especially when you look at the co-marketing being done. OpsGenie and Solarwinds working together to replace Alert Central is a great example.
  • OpsGenie provides a service similar to the other On Call distribution tools, but we decided on OpsGenie due to their competitive cost, and a sense that they would respond to our feature requests, and our many demands! We wanted all of our developers to be on call, not just our ops team, so we quickly found other solutions were priced out of our range. OpsGenie price was fair, and allowed us to spread responsibility to all of the people in our organization that deserve a 2AM wake up call. Also, they have proven to be responsive to our requests.
Cons
  • The filtering can be a little complicated, but that is to be expected. Otherwise I don't have any complaints.
  • Once we open any alert somewhere in between and again go back to open next alert it shows from the beginning wherein we have to again scroll down to search for the same alert.
  • The UI has so many options, that it can be a little hard to find exactly what you need if you aren't familiar with it. But it doesn't take long to figure our where things are.
  • There are some missing integrations. When it comes to other software, OpsGenie seems to be not as popular as some competitors and thus they don't have integration towards OpsGenie.
100%
recommended this to a friend or a colleague

OpsGenie features

API
Activity Dashboard
Application Integration
Automatic Notifications
Collaboration Tools
Monitoring
Real Time Monitoring
User Activity Monitoring

Access Control (64 other apps)
Activity Tracking (59 other apps)
Auditing (70 other apps)
Data Import/Export (70 other apps)
Drag & Drop Interface (80 other apps)
Projections (61 other apps)
Real Time Data (67 other apps)
Real Time Reporting (56 other apps)
Reporting & Statistics (53 other apps)
SSL Security (64 other apps)
Third Party Integration (97 other apps)
Workflow Management (65 other apps)

Competitor Feature Comparison

Mobile apps

iOS App

20 reviews

See all iOS Apps

Requires iOS 9.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App

0 reviews

See all Android Apps

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options

Data policy

Data backup in multiple locations/GEO regions
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for OpsGenie

Key features of OpsGenie

  • Alerts and email notifications
  • iPhone / Android push notifications
  • SMS / phone notifications
  • API requests
  • Android / iPhone apps
  • Detailed tracking
  • Integration plugins
  • Tags and optional fields
  • Attached files
  • Single sign-on
  • Custom actions
  • Heartbeat monitoring
  • Escalations
  • Schedules and on-call rotations
  • Marid integrations
  • Incoming phone call routing
  • Reporting
  • Multiple communication channels
  • Rich notifications
  • On-call schedules
  • Alert actions
  • Free form text
  • Tags
  • Monitoring tools
  • Seamless integration
  • Add note
  • API
  • Activity Dashboard
  • Application Integration
  • Automated Scheduling
  • Automatic Customer Notices
  • Automatic Reminders
  • CRM Integration
  • Chat Functionality
  • Collaboration Tools
  • Customizable Categories
  • Customizable Templates
  • Dashboard Creation
  • Data Import/Export
  • Data Synchronization
  • Disaster Recovery
  • Email Alerts
  • Email Integration
  • Escalation Management
  • Event Logs
  • Group Calendars
  • Group Scheduling
  • Multi-Location
  • Real Time Updates
  • Remote Access
  • Scenario Planning
  • Secure Data Storage
  • Service Level Management
  • Subscription Servies
  • Team Calendars
  • Task Scheduling
  • User Management
  • Workflow Management

Benefits

OpsGenie notifies users not only via email, but through multiple communication channels including iPhone and Android push notifications, email, SMS and phone calls.

OpsGenie’s rich notifications allow for messages to contain free form text, tags, additional fields and files, enabling recipients to determine the best course of action.

Users can create daily, weekly and custom on-call rotations using multiple scheduling rules and scenarios that can depend on location, time or day.

Each alert the user receives includes detailed tracking information such as when it was created, who has been notified, who has seen it and if action has been taken.

OpsGenie’s escalations feature lets users decide who should be notified first and if the alert has not been acknowledged, it will automatically be sent to the next team member in a specified order.