OpsGenie Pricing, Features, Reviews & Alternatives

OpsGenie

Modern IT incident management and response solution

4.69/5 (122 reviews)

OpsGenie overview

What is OpsGenie?

Opsgenie is a modern incident management platform for operating always-on services that enables Dev and Ops teams to stay aware and in control of alerts and incidents. Opsgenie at its core offers powerful alerting and on-call scheduling, incident management and response.

Opsgenie receives rich payload data from your favorite ITSM tools and populates alerts with that information. This means that each alert has all of the information needed to take rapid action. Alerts are routed using content, source, and timing according to the on-call schedule, ensuring that the alert is never missed. Notifications can be received via text, email, phone call, or mobile push.

Opsgenie removes the guesswork around alerting and incidents, you don’t have to wonder which alerts are important, where the alert is coming from, and who should handle the alert. We have out of the box integrations with 200+ of your favorite tools, so you can get set and start consolidating alerts and notifications quickly.

Opsgenie is designed for Dev and Ops teams operating always-on services, we’re a solution for cloud, on-prem, and hybrid environments. We offer plans to suit the needs of the smallest teams and larger enterprises.
www.atlassian.com

Pricing

Starting from
$9/month
Pricing options
Free
Free trial
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada, United Kingdom

Supported languages

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OpsGenie screenshot: Respond to alerts and incidents from the mobile appWhat is Opsgenie?OpsGenie screenshot: On-Call ManagementOpsGenie screenshot: Command and control incidents from the incident command centerOpsGenie screenshot: Leverage the alerting power of Opsgenie, stay in full control of your dataOpsGenie screenshot: Opsgenie’s Incident Investigation DashboardOpsGenie screenshot: Rich alertingIncident Management with Atlassian's OpsgenieIntro to Atlassian's Opsgenie
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OpsGenie user reviews

Excellent
84

Very good
38

Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  4.4
  4.5
  4.3
  4.7
Fernando S.

A most have

Used daily for 2+ years
Reviewed 2018-07-31
Review Source: Capterra

I've been a loyal customer of OpsGenie for almost three years now and I like to product so much that I wrote an integration with spring-boot-admin a year ago that now is used by many others. really great product

Pros
I like the easy of use and most of all It never fails to deliver a message, Great UX and full of features

Cons
I would like to have notification rules for how and when to receive some sort of events right now there is only one way of doing this but, that is something that would be ok to have but I'm very happy with the product

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Joshua V.

OpsGenie Journey

Used daily for 6-12 months
Reviewed 2020-03-05
Review Source: Capterra

We needed a way to monitor our infrastructure over the weekend without having to pay someone to physically sit in the building. So we first tried a company would would make a physically phone call to us when an alert went critical. Over time the problem with that was you had to employ a person to make that phone call and it was an expensive option as well. We needed a better ROI on what we were spending.

Pros
Powerful tool to route alerts to different teams. (Phone, Text and Email) Setting up schedules and teams Cost is very affordable and you get economies of scale the more people you put on the account and begin using it.

Cons
The filtering of who gets the alerts can be a bit confusing, it does take some time to get used to the setup and configuration of how they do things. I wish there was an official on boarding program. For example I would have like to have OpsGenie tell me, ok now that you are a customer and based on all the experienced we've gathered you need to do "10 things". Process items, procedures, best practices etc. Because we basically learned as we went and while the product was relatively easy to use it would have been nice to have that instruction at the beginning.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Anonymous

Easy way to Oncall and Incident Management

Used daily for 2+ years
Reviewed 2021-03-18
Review Source: Capterra

We moved from pagerduty to opsgenie, it was easy to setup and get going. Working out well so far.

Pros
- Setting up is simple - Lots of integrations available - Role Based Access Control - One can create good Dashboard - Mobile App is very handy

Cons
- Extracting information from the integration and showing it up in the alert is difficult to setup - The user experience could be simplified but that is the case with all atlassian products

Rating breakdown

Ease of use
Features

Likelihood to recommend: 8/10

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Anonymous

Informational

Used monthly for less than 6 months
Reviewed 2018-07-31
Review Source: Capterra

Great product .great value

Pros
Easy usage. Good interface. Lot of info I'm one screen

Cons
Renewal process is nor simple. You need to improve the process.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 5/10

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Anonymous

Easiest way to keep track of alarms and alerts in your software

Used daily for 1-2 years
Reviewed 2021-04-04
Review Source: Capterra

Very useful for software alerts

Pros
Easy to configure and to integrate with other products like datadog, new relic and slack.

Cons
The configuration of user´s phine doesn't check the cel number format, in several cases our users had issues setting their phone numbers

Rating breakdown

Ease of use
Features

Likelihood to recommend: 9/10

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OpsGenie pricing

Starting from
$9/month
Pricing options
Free
Free trial
Subscription
View Pricing Plans

Start for free and scale as you grow. Opsgenie offers various plans for teams of different sizes and maturity.

https://www.atlassian.com/software/opsgenie/pricing

We also offer volume discounts for larger teams, use the price calculator on our pricing page for more information.

OpsGenie features

API
Activity Dashboard
Alerts / Escalation
Alerts/Notifications
Collaboration Tools
Dashboard
Monitoring
Real Time Monitoring
Reporting/Analytics

Access Controls/Permissions (408 other apps)
Activity Tracking (178 other apps)
Audit Management (180 other apps)
Compliance Management (225 other apps)
Data Import/Export (273 other apps)
Data Visualization (219 other apps)
Drag & Drop (184 other apps)
Reporting & Statistics (286 other apps)
Search/Filter (268 other apps)
Third Party Integrations (351 other apps)
Workflow Management (214 other apps)

Videos and tutorials

Additional information for OpsGenie

Key features of OpsGenie

  • Alerts and email notifications
  • iPhone / Android push notifications
  • SMS / phone notifications
  • API requests
  • Android / iPhone apps
  • Detailed tracking
  • Integration plugins
  • Tags and optional fields
  • Attached files
  • Single sign-on
  • Custom actions
  • Heartbeat monitoring
  • Escalations
  • Schedules and on-call rotations
  • Marid integrations
  • Incoming phone call routing
  • Reporting
  • Multiple communication channels
  • Rich notifications
  • On-call schedules
  • Alert actions
  • Free form text
  • Tags
  • Monitoring tools
  • Seamless integration
  • Add note
  • API
  • Activity Dashboard
  • Application Integration
  • Automated Scheduling
  • Automatic Customer Notices
  • Automatic Reminders
  • CRM Integration
  • Chat Functionality
  • Collaboration Tools
  • Customizable Categories
  • Customizable Templates
  • Dashboard Creation
  • Data Import/Export
  • Data Synchronization
  • Disaster Recovery
  • Email Alerts
  • Email Integration
  • Escalation Management
  • Event Logs
  • Group Calendars
  • Group Scheduling
  • Multi-Location
  • Real Time Updates
  • Remote Access
  • Scenario Planning
  • Secure Data Storage
  • Service Level Management
  • Subscription Servies
  • Team Calendars
  • Task Scheduling
  • User Management
  • Workflow Management
View All Features

Benefits

Leverage the Incident Investigation Dashboard, so you can correlate code deployments to incidents and measure deployment quality over time.

Link Jira Software Issues and Jira Service Desk records to incidents so the full impact can be easily measured.

Notify the right people at the right time using phone calls, text messages, emails or mobile push notifications on Android and iOS devices.

Create daily, weekly, or custom on-call rotations (including follow-the-sun) using flexible scenarios that can depend on any combination of location, time, or day.

Respond to Incidents from the Incident Command Center, which centralizes all the information needed to collaborate and troubleshoot an incident in one place. Use Slack, Zoom, or Opsgenie’s Native bridge and chat for response.