Opsgenie Software Pricing & Features

Opsgenie

Alerting and on-call management for always-on services

4.7/5 (105 reviews)

Opsgenie overview

Opsgenie is a cloud-based modern incident management platform for operating always-on services, empowering Dev & Ops teams to plan for service disruptions and stay aware and in control during incidents.

Opsgenie offers sophisticated scheduling scenarios and detailed tracking for each alert. Users can also route phone calls to the correct person, the same way users route alerts from monitoring tools. Opsgenie takes a message if nobody answers the call and an alert is then generated. Recipients can also listen to messages via the Opsgenie mobile app.

Users can integrate various tools and applications like Slack and Datadog with Opsgenie’s seamless integration feature which receives alerts from monitoring tools and then passes the information on to the connected software.

With Opsgenie’s Android and iPhone apps, users can acknowledge alerts and respond directly from their mobile phones as well as spin up a war room. Users can start using Opsgenie within minutes by creating an account, inviting users, and creating alerts using the Opsgenie Web UI, email, web API or command line utilities.

Opsgenie’s ‘heartbeat monitoring’ ensures that the entire system end-to-end is functioning properly by sending periodic heartbeat messages to Opsgenie. If no heartbeat is received within a specified interval, the relevant users are notified about the problem.
www.opsgenie.com

Pricing

Pricing options
Free trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

United States, Canada, Europe, United Kingdom

Supported languages

English
Opsgenie screenshot: All alert and incident details are at your fingertips within the Opsgenie app. OpsGenie Reporting & AnalyticsOpsgenie screenshot: See the status of all incidents in one dashboard. Opsgenie screenshot: See who is on-call and easily schedule overrides from your mobile. Opsgenie screenshot: Flexible, customizable notification rules notify you based on your preferences. Opsgenie screenshot: Stay in control during incidents and manage all activity from an Opsgenie-hosted War Room. Opsgenie screenshot: Use Opsgenie Heartbeats to monitor connectivity between Opsgenie and your other systems. EBSCO & Opsgenie: A Customer Success StoryOpsgenie: What do we do?

Opsgenie reviews

Excellent
74

Very good
31

Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  4.4
  4.6
  4.4
  4.7
Darren Day

Ops Genie - a new way forward

Used daily for 1-2 years
Reviewed 2018-08-06
Review Source: Capterra

We needed a more suitable monitoring alerting platform to help us grow and make use of systems outside of our infrastructure. Ultimately, Ops Genie has helped us do that. We can now plug services like AWS and Jira into our monitoring without having to force Nagios checks to do the work that has mostly already been done elsewhere. It's provided us more accurate and reliable alerting and reduced the effects of duplicate alerts coming through whilst an incident is being investigated. We hope to make further gains using additional features we haven;'t touched upon yet in the Ops Genie ecosystemWe had previously been using a Nagios + SMS provider solution, which had served us well as a small company. However as we have grown, we have found that SMS just wasn't a reliable enough solution. We looked around at various alerting providers, and found Ops Genie to be the closest match to what we were looking for. It's given us the ability to test out new notifications before enabling them for our on-call schedules, Re-arrange on call as we see fit without having to fiddle with Nagios configs, utilise integrations to alleviate the sometimes difficult task of adding checks into Nagios from other systems and gain a better insight into our alerts while reducing the all too common "alert fatigue". It gives the ability to create much more complex workflows and setups that previously weren't possible.

Read the full review


Opsgenie

Alerting and on-call management for always-on services

Allison Gallo

A Highly Capable Incident Management Platform

Used daily for 2+ years
Reviewed 2018-07-31
Review Source: Capterra

We need an application that works hand-in-hand with our SIEM, Splunk, and OpsGenie does just that. As events filter into Splunk's incident management platform, our analysts are alerted through OpsGenie (via a webhook integration). Analysts can then acknowledge and manage alerts. We also use OpsGenie as a tool for documentation, although this may be a somewhat unconventional use case. Analysts can search back through past incidents, using them as a reference. This is a highly valuable tool to us and we look forward to future improvements.We love the scheduling feature, which keeps all of our security analysts on track with their shifts. The mobile application is also very useful, as it allows analysts to manage their schedules and keep track of alerts while on the go. There are a plethora of applications that OpsGenie integrates with, such as Slack and AWS. The ability to integrate other applications with OpsGenie is important to us, as our services to our clients depend on it.

Read the full review


Opsgenie

Alerting and on-call management for always-on services

William Newton

Good, almost great

Used daily for 2+ years
Reviewed 2017-12-19
Review Source: Capterra

Reliable Alerts monitoring from our application and infrastructure. Without it, we'd either be staring at monitors all night, or waiting for customers to call us and complain. Critical critical app for us. The scheduling, routing, and alerting of the alerts is spectacular. Really simple to use, really powerful.

Read the full review


Opsgenie

Alerting and on-call management for always-on services

Gurpreet Virdee

Great product, highly recommended!

Used daily for 1-2 years
Reviewed 2018-07-31
Review Source: Capterra

Customer services and our account manager have been excellent. I put in a recommendation for a feature and it had been implemented within a month. I also received personal communication to let me know that my feature was being implemented! For me, that's amazing customer engagement!I like the user-friendly interface and how easy it is to integrate with other applications. The search functionality in the Alerts section is super flexible and easy to use. I have found it very easy to manage and schedule my 8-person team to work 24/7 on complex shift patterns and have call forwarding setup to call desk, work mobile and then personal mobile phones. Ive been very impressed with the capabilities of the Incident Command Center for major incident orchestration. The mobile app is also easy to use and well thought out.

Read the full review


Opsgenie

Alerting and on-call management for always-on services

Andianne Fyela

I'll know for sure that I receive my alert, using different channels

Used daily for 1-2 years
Reviewed 2017-12-19
Review Source: Capterra

Fast acting on solving a problem before my customers notice it!It has many ways to notify me: push notification, SMS, Phone call, email. And I love the sum of integrations available, easy to set up and customize. It is a must have solution if you need to be sure that you get alerted when some of the services you offer have a problem and needs to respect the SLA. Long story short, you know when something goes wrong before your customer has a chance to notice the problem!

Read the full review


Opsgenie

Alerting and on-call management for always-on services

Opsgenie pricing

Pricing options
Free trial
Subscription

Opsgenie offers a free plan for those seeking basic alerting and on-call management for 5 users or less. Pricing then runs from $5/month/user-$35/month/user depending on which plan you choose. For complete pricing and plan information, please visit https://www.opsgenie.com/pricing.

We also offer discounts for large teams, see our pricing calculator located on our pricing page for more information.

Pricing Comparison

How does Opsgenie compare with other IT Management apps?

Subscription plan?

Opsgenie



96% of apps offer a
subscription plan

Free trial?

Opsgenie



90% of apps have a
free trial

Free plan?

Opsgenie



33% of apps have a
free plan

Pricing Comparison

IT Management app prices shown are $/month




Opsgenie Pricing Reviews

Pros
  • Works well internationally. Works as expected.
  • easy to use and very integrated to use all screens
  • Easy usage. Good interface. Lot of info I'm one screen
  • We were able to get a really good Pricing and Number of integrations is awesome
Cons
  • A little expensive. Difficult to configure.
  • price was changed and went to a new level during
  • Navigation within the Menus are bit of a learning curve
  • Renewal process is nor simple. You need to improve the process.
100%
recommended this to a friend or a colleague

Opsgenie features

API
Activity Dashboard
Application Integration
Automatic Notifications
Collaboration Tools
Monitoring
Real Time Monitoring
User Activity Monitoring

Access Control (72 other apps)
Activity Tracking (63 other apps)
Auditing (77 other apps)
Data Import/Export (79 other apps)
Drag & Drop Interface (83 other apps)
Projections (61 other apps)
Real Time Data (73 other apps)
Real Time Reporting (61 other apps)
Reporting & Statistics (66 other apps)
SSL Security (69 other apps)
Third Party Integration (110 other apps)
Workflow Management (71 other apps)

Competitor Feature Comparison

Mobile apps

iOS App

32 reviews

See all iPhone Apps

Requires iOS 10.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App

0 reviews

See all Android Apps

Videos and tutorials

Additional information for Opsgenie

Key features of Opsgenie

  • Alerts and email notifications
  • iPhone / Android push notifications
  • SMS / phone notifications
  • API requests
  • Android / iPhone apps
  • Detailed tracking
  • Integration plugins
  • Tags and optional fields
  • Attached files
  • Single sign-on
  • Custom actions
  • Heartbeat monitoring
  • Escalations
  • Schedules and on-call rotations
  • Marid integrations
  • Incoming phone call routing
  • Reporting
  • Multiple communication channels
  • Rich notifications
  • On-call schedules
  • Alert actions
  • Free form text
  • Tags
  • Monitoring tools
  • Seamless integration
  • Add note
  • API
  • Activity Dashboard
  • Application Integration
  • Automated Scheduling
  • Automatic Customer Notices
  • Automatic Reminders
  • CRM Integration
  • Chat Functionality
  • Collaboration Tools
  • Customizable Categories
  • Customizable Templates
  • Dashboard Creation
  • Data Import/Export
  • Data Synchronization
  • Disaster Recovery
  • Email Alerts
  • Email Integration
  • Escalation Management
  • Event Logs
  • Group Calendars
  • Group Scheduling
  • Multi-Location
  • Real Time Updates
  • Remote Access
  • Scenario Planning
  • Secure Data Storage
  • Service Level Management
  • Subscription Servies
  • Team Calendars
  • Task Scheduling
  • User Management
  • Workflow Management

Benefits

Opsgenie notifies users not only via email, but through multiple communication channels including iPhone and Android push notifications, email, SMS and phone calls.

Opsgenie’s rich notifications allow for messages to contain free form text, tags, additional fields and files, enabling recipients to determine the best course of action.

Users can create daily, weekly and custom on-call rotations (including follow-the-sun schedules) using multiple scheduling rules and scenarios that can depend on location, time or day.

Each alert the user receives includes detailed tracking information such as when it was created, who has been notified, who has seen it and if action has been taken. Route alerts based on source, content, and time so alerts go to the right person, every time.

Opsgenie’s escalations feature lets users decide who should be notified first and if the alert has not been acknowledged, it will automatically be sent to the next team member in a specified order.