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OpsGenie Logo

OpsGenie

Modern IT incident management and response solution

Last updated: December 2024

OpsGenie - 2024 Pricing, Features, Reviews, & Alternatives

Table of Contents

What is OpsGenie?

Opsgenie is a modern incident management platform for operating always-on services that enables Dev and Ops teams to stay aware and in control of alerts and incidents. Opsgenie at its core offers powerful alerting and on-call scheduling, incident management and response.

Opsgenie receives rich payload data from your favorite ITSM tools and populates alerts with that information. This means that each alert has all of the information needed to take rapid action. Alerts are routed using content, source, and timing according to the on-call schedule, ensuring that the alert is never missed. Notifications can be received via text, email, phone call, or mobile push.

Opsgenie removes the guesswork around alerting and incidents, you don’t have to wonder which alerts are important, where the alert is coming from, and who should handle the alert. We have out of the box integrations with 200+ of your favorite tools, so you can get set and start consolidating alerts and notifications quickly.

Opsgenie is designed for Dev and Ops teams operating always-on services, we’re a solution for cloud, on-prem, and hybrid environments. We offer plans to suit the needs of the smallest teams and larger enterprises.

Benefits of using OpsGenie

Leverage the Incident Investigation Dashboard, so you can correlate code deployments to incidents and measure deployment quality over time.

Link Jira Software Issues and Jira Service Desk records to incidents so the full impact can be easily measured.

Notify the right people at the right time using phone calls, text messages, emails or mobile push notifications on Android and iOS devices.

Create daily, weekly, or custom on-call rotations (including follow-the-sun) using flexible scenarios that can depend on any combination of location, time, or day.

Respond to Incidents from the Incident Command Center, which centralizes all the information needed to collaborate and troubleshoot an incident in one place. Use Slack, Zoom, or Opsgenie’s Native bridge and chat for response.

Starting from

11

/user

Per month

Alternatives with better value for money

OpsGenie's key features

Most critical features, based on insights from OpsGenie users:

Alerts/Notifications
4.5
(19)
Real-Time Notifications
4.5
(12)
Service Level Agreement (SLA) Management
4.2
(8)
Multi-Channel Communication
4.8
(6)
On Call Scheduling
4.8
(8)
Incident Reporting
4.9
(7)

Features

4.5

/5

149

Ease of use

4.4

/5

149

All OpsGenie features

Email Alerts
3.0
(1)
Issue Auditing
4.0
(1)
Root Cause Analysis
4.0
(1)
Reporting/Analytics
4.0
(2)
Templates
3.5
(2)
Corrective and Preventive Actions (CAPA)
4.0
(1)
Contact Management
4.5
(2)
Communications Management
5.0
(1)
Mobile Access
4.6
(7)
Mobile Alerts
4.8
(4)
Reminders
4.0
(4)
Problem Management
5.0
(2)
Audit Trail
4.0
(2)
Application Management
4.0
(1)
Alerts/Escalation
4.0
(3)
Event Logs
4.3
(6)
API
4.8
(4)
Incident Management
4.5
(6)
Disaster Recovery
4.0
(1)
Dashboard
3.8
(5)
Server Monitoring
3.6
(8)
Real-Time Monitoring
4.5
(4)
Email Management
4.0
(1)
Calendar Management
4.7
(3)
User Management
3.0
(1)
Secure Data Storage
(0)
Single Sign On
(0)
Scenario Planning
(0)
Status Tracking
(0)
Team Calendars
(0)
Transaction Monitoring
(0)
Uptime Reporting
3.0
(2)
Remediation Management
(0)
Video Conferencing
(0)
Real-Time Chat
2.5
(2)
Prioritization
(0)
Monitoring
(0)
Mail Server Monitoring
(0)
KPI Monitoring
(0)
IT Incident Management
(0)
FTP Monitoring
(0)
File Sharing
(0)
Event Triggered Actions
(0)
Dashboard Creation
(0)
Customizable Fields
3.3
(3)
CPU Monitoring
(0)
Collaboration Tools
5.0
(1)
Chat/Messaging
(0)
Automated Scheduling
4.0
(2)
Activity Dashboard
(0)

OpsGenie alternatives

OpsGenie logo

OpsGenie

4.7
(149)

Starting from

11

/user

Per month

Free trial
Free version
Ease of Use
4.4
Features
4.5
Value for Money
4.4
Customer Support
4.7
Pulseway logo

Pulseway

4.7
(308)
visit website

Starting from

67

Per month

Free trial
Free version
Ease of Use
4.7
Features
4.5
Value for Money
4.7
Customer Support
4.7
N-sight logo

N-sight

4.3
(75)
visit website

Starting from

99

Per month

Free trial
Free version
Ease of Use
4.1
Features
4.4
Value for Money
4.1
Customer Support
4.0
SysAid logo

SysAid

4.5
(479)
visit website

Starting from

79

Per month

Free trial
Free version
Ease of Use
4.5
Features
4.5
Value for Money
4.6
Customer Support
4.5

OpsGenie pricing

Pricing options
Free plan
Subscription
Free trial
Pricing range
view pricing plans

Value for money

4.4

/5

149

Starting from

11

/user

Per month

OpsGenie support options

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
Chat
Knowledge Base
24/7 (Live rep)
Phone Support

Training options

Videos
Live Online
Documentation
Webinars

OpsGenie reviews

Overall rating

4.7

/5

149

Positive reviews

98

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.88/10
Rating distribution

5

4

3

2

1

102

44

2

1

0

Pros
Overall experience with OPSGenie is good as it has helped us to effectively manage incidents and ensure resolution from POCs.
AvatarImg

John Epok P.

Regional Platforms Lead

OpsGenie has great functionalities with an awesome user-friendly interface that anyone can understand.
AvatarImg

Abraar A.

Information Technology Associate

I like the user-friendly interface and how easy it is to integrate with other applications. The search functionality in the Alerts section is super flexible and easy to use.
GV

Gurpreet V.

Head of OpsCentre Support

Cons
Any (minor) troubles I've had turned out to be something I was doing wrong.
AvatarImg

Phil A.

Senior DevOps Engineer

It's hard to setup rotations and override on calls in some cases. If I removed one person from the team rotation, all the past rotations that were done also got moved and messed up the whole schedule.
AA

Alisha A.

Software Engineer

The mobile application refresh is awkward and non-intuitive.
DB

Douglas B.

Network Operations Manager

Read all reviews
Read all reviews

OpsGenie FAQs

Q. What type of pricing plans does OpsGenie offer?

OpsGenie has the following pricing plans:
Starting from: $11.00/month
Pricing model: Free, Subscription
Free Trial: Available

These products have better value for money

Q. Who are the typical users of OpsGenie?

OpsGenie has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

Q. What languages does OpsGenie support?

OpsGenie supports the following languages:
English

Q. Does OpsGenie support mobile devices?

OpsGenie supports the following devices:
Android, iPhone

Q. Does OpsGenie offer an API?

Yes, OpsGenie has an API available for use.

Q. What other apps does OpsGenie integrate with?

OpsGenie integrates with the following applications:
Freshservice, Nagios XI, Google Cloud Operations Suite, Planio, LogicMonitor, Redmine, Jira, ValueOps, Datadog, CircleCI, Site24x7, Microsoft Azure, Circonus, Network Performance Monitor, Pingdom, Sumo Logic, Loggly, Airbrake, Slack, Zabbix, Crashlytics, JIRA Service Management, ServiceNow, WhatsUp Gold, AppSignal, Papertrail, Librato, Twilio, New Relic, Zendesk Suite

Q. What level of support does OpsGenie offer?

OpsGenie offers the following support options:
Email/Help Desk, Chat, Knowledge Base, 24/7 (Live rep), Phone Support

Related categories

DevOps
Incident Management
Log Management
ITSM
Application Performance Management
IT Management
Emergency Notification
Network Monitoring
Website Monitoring
Calendar
Scheduling
Server Management

Select your country

US office

56 Top Gallant Road
Stamford, CT 06902
USA

Registered office

Calle Álava 121
08018 Barcelona,
Spain

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