osTicket vs Freshdesk Comparison Chart

Summary
Pricing
Details
Top features
Typical customers
Support options
Mobile apps
Android
iPhone/iPad
User reviews
Value for money
Ease of use
Features
Customer support
Users recommended to a colleague
Integrations
Security
Audit logs
Encryption
File sharing
Security alerts
Access control
Data policy
Social presence
Facebook
Twitter


Reviews

Joe Veronese

osTicket, the free opensource helpdesk solution

2019-02-09

However, for free you can use another solution (such as FreshDesk) which is much easier to setup.

Pros

The product is free, open-source, and self-hosted. This allows me to control every aspect, including any data entered into the system.

Cons

Setting this up is a pain. I am familiar with Linux, but it took a good bit of troubleshooting to get this working in LTS 18.04.

Rating breakdown

Value for money
Ease of use
Features

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
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osTicket Reviews
osTicket
Customer support ticket system
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