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osTicket vs Freshdesk Comparison (2026)

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4.4

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4.5

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Good recommendations?

osTicket

Freshdesk

Overview

osTicket is an open source <b>customer support ticket management software</b>. The application enables you to gather all incoming enquirers from email, web forms and phone calls into one platform. You can then filter tickets and route them to the right agent. You use the auto-assigner and auto-responder to set repeated workflows and actions for certain ticket types. The free customer support app also offers a customer self-service portal and dashboard reports.

Freshdesk is a cloud-based customer service software that helps businesses of all sizes engage with customers across email, phone, c...

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Video & Screenshots

No videos yet

Pricing

Starting from

/user

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

Starting from

/user

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

User reviews

4.3

Value for money

Ease of use

Features

Customer support

71%

would recommend this app

4.5

3.4K

1.2K

166

Value for money

Ease of use

Features

Customer support

81%

would recommend this app

Pros

“It provides a reliable and cost-effective ticketing solution that helps keep support requests organized and manageable.”

Jeff C.

IT Assistant Manager

“One of the standouts features for us is the email piping, which automatically creates tickets from incoming emails—saving us tons of time.”

James W.

Operations Manager

“It centralizes customer inquiries from various channels (email, web forms, phone) into a single platform.”

Hamed A.

Manager

Pros

“We use Freshdesk for our support operations, and it has helped us resolve and close tickets faster with its advanced features presented in a simple and easy-to-use interface.”

Amarnath C.

Senior software engineer

“Freshdesk makes our customer support operations seamless with its wide range of features such as ticketing, knowledge base management, and command center capabilities, helping teams manage customer interactions more efficiently.”

Manijith P.

Graphics Hardware Engineer

“Freshdesk helped the team manage customer inquiries and internal requests more efficiently through its structured ticketing system, automation features, and clear communication flow.”

Johny D.

CSO and Helpdesk Global Lead

Cons

“Their prices are way out of market (wanting more then Freshdesk which is a far more established ticket system). When you reach out for assistance on their Github, you are met with ridicule.”

Luka G.

CTO

“I haven't find any issues until now, but since we have less interactions with some of our customers we might lose some sales opportunities.”

Jelfry S.

Help desk supervisor

“My only personal gripe is the graphical display—I’m just not a fan of how it looks.”

Misty V.

It System Admin

Cons

“The interface feels cluttered and messy at times, and the workflows can be confusing and difficult to navigate, especially when managing different features and settings.”

Kosana A.

QA Analyst

“It does not provide monthly flexibility, and committed seats cannot be reduced when business needs change.”

Fiodas W.

CS Manager

“Some advanced automations and setting up certain integrations can be a bit complex at first if you don't have a technical background.”

Pablo G.

Customer Support