The program is awesome and performs as advertised. There are a few things I need to change and need to contact support to get it done, but otherwise, it is going great.
This software is easy to use and had many features that are customizable. Training other officers to use it took less than thirty minutes. The customer service is above and beyond expectation. It is timely, professional and on point.
One you learn how to navigate the forms and call customer service for ANY question you may have, there are no cons about it.
Thanks so much Chief Deputy Carter for your review. We're delighted to hear about your success with Presynct_OnDemand!
Likelihood to recommend: 10/10
This product has exceeded my expectations. As a prior law enforcement officer, I had familiarity with several incident reporting products. Presynct is superior to other products because of their willingness to offer a customizable solution to meet your organizational needs. In addition to their exemplary customer service directed by Tim Pakes, the Forms Designer has enabled us to create and customize forms, eliminating our dependence upon paper and physical storage space.
We have been using the SAAS for roughly 7 years now. The reports are easy to use and provide easy access to field units. I wish there were a little more reporting features to review past incidents, but overall the system is adequate for what we need.
We are sorry to hear our product is missing a function you find valuable. You'll be glad to know that our team is currently integrating a new reporting tool for the December update that will improve data visualization. Thanks for your feedback. It helps us develop a better product and is greatly appreciated. Please contact me directly if you'd like to discuss this further.
Likelihood to recommend: 7/10
We switched to Presynct in September 2016 and have been very impressed with the software. The ease of use, the workflow process, and the customer support have been beyond our expectations. We highly recommend Presynct to potential customers.
Thank you so much for the glowing review. Please let us know what we can do to make Presynct better.
Presynct was exactly what our organization was looking for. We wanted to keep our current report forms, due to their familiarization at all levels within the company, but integrate a database with them. The Presycnt crew was extremely flexible in our design, as well as our requests. Any issues that come up are responded to promptly and resolved quickly.