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Pulseway vs ScreenConnect Comparison (2026)
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Good recommendations?
Pulseway
4.7
(312)5
229
4
69
3
10
2
1
1
3
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
ScreenConnect
4.7
(1.9K)5
1.3K
4
432
3
62
2
11
1
7
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Overview
IT Management Software as it should be - For Windows, Linux and Mac systems as well as any application using the monitoring API. The only IT management platform with a fully comprehensive mobile app.
ScreenConnect is a help desk solution that allows businesses to detect and resolve customer queries through remote monitoring capabilities. Agents can prevent potential cyberthreats & protect data via features such as AES-256 encryption and two-factor authentication.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.7
312
5
4
3
2
1
229
69
10
1
3
- Value for money
- Ease of use
- Features
- Customer support
89%
would recommend this app4.7
1.9K
5
4
3
2
1
1.3K
432
62
11
7
- Value for money
- Ease of use
- Features
- Customer support
88%
would recommend this appPros
“I liked the ability to monitor systems and respond to issues remotely without always needing to be at a workstation.”
Swetha C.
Program Manager
“The mobile access was especially convenient for checking alerts and system status.”
Swetha C.
Program Manager
“Pulseway gave me a lot of control remotely, and being able to act on servers directly from the app was extremely helpful.”
MR
Mathieu R.
Programmeur Jouabilité
Pros
“It minimizes lag for the technicians, connects instantly, and has significantly improved our ability to resolve technical support tickets quickly and efficiently.”
Shyam K.
Team Leader
“It also includes useful features such as file transfer, session recording and unattended access, which makes supporting users much easier.”
JD
Josh D.
IT Support Engineer
“While it works great on windows stations and servers, the updates for the MacOS are sometimes slow to come out to support or fixe issues with the latest builds.”
Philippe C.
IT Director
Cons
“I’m not as intuitive with setting up custom automation scripts, I often have to dedicate several attempts to get it right.”
BL
Byron L.
Software Developer
“Another issue, we have a Bitdefender license for all our systems, currently have an issue where Pulseway does not correctly reflect that Bitdefender has been loaded on a system, but BitDefender does show that the system is running Bitdefender(Status:”
LN
Luthando N.
Senior IT Technician
“Some key touches can be added a bit quicker I think especially based on request for changes, some are flagged as urgent and confirmed by multiple users, however the change never seems to be implemented, either due to lack of functionality or the urgency is undervalued.”
JL
Jean-Louis W.
Senior Technician
Cons
“From moving away from the initial .exe download for obvious reasons and replacing that with ZIP files made it cumbersome for end users who are not in any way tech savvy, to going back to an .exe and now being detected in Windows 10 pro and Windows 11 Pro environments as a virus and won't allow download or if it does allow download, won't install. ”
TW
Todd W.
IT Manager
“Their documentation is awful and the turnover at ConnectWise leaves the inexperienced staff a little over their heads when it comes to complicated configuration needs/issues.”
PS
Patrick S.
IT Manager
“Feel like I'm dealing with Microsoft anymore in respect to them changing things and not fully testing before deploying, then leaving us, THE PAYING CUSTOMER, to figure out how to continue to make this product work. ”
TW
Todd W.
IT Manager
- Vendor responds to reviews
- Last reviewa month ago
- Vendor responds to reviews
- Last reviewa month ago
Key features
- Total features168
- API
- Access Controls/Permissions
- Access Management
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Annotations
- Anti Virus
- Application Management
- Approval Process Control
- Asset Lifecycle Management
- Asset Tracking
- Attendee Management
- Audit Management
- Audit Trail
- Authentication
- Automated Scheduling
- Automatic Backup
- Automatic Patch Deployment
- Automatic Scans
- Availability Management
- Availability Testing
- Backup and Recovery
- Baseline Manager
- Billing & Invoicing
- CPU Monitoring
- CRM
- Capacity Management
- Chat/Messaging
- Client Portal
- Collaboration Tools
- Communication Management
- Compliance Management
- Compliance Tracking
- Configurable Workflow
- Configuration Management
- Continuous Monitoring
- Contract/License Management
- Credential Management
- Customizable Branding
- Customizable Dashboard
- Customizable Fields
- Customizable Reports
- Customization
- Dashboard
- Dashboard Creation
- Data Import/Export
- Data Migration
- Data Security
- Data Storage Management
- Data Visualization
- Deployment Management
- Desktop Virtualization
- Device Auto Discovery
- Device Management
- Diagnostic Tools
- Diagnostics Tools
- Disaster Recovery
- Discussions/Forums
- Drag & Drop
- Email Alerts
- Email Management
- Email Monitoring
- Email Reminders
- Endpoint Management
- Endpoint Protection
- Event Logs
- Event Tracking
- File Management
- File Sharing
- File Transfer
- For MSPs
- HIPAA Compliant
- Help Desk Management
- IP Address Monitoring
- IT Asset Management
- IT Asset Tracking
- IT Reporting
- Incident Management
- Inventory Management
- Issue Auditing
- Issue Management
- Issue Tracking
- Knowledge Management
- License Management
- Live Chat
- Mail Server Monitoring
- Maintenance Management
- Maintenance Scheduling
- Meeting Management
- Mobile Access
- Mobile Alerts
- Mobile Device Management
- Mobile Network Troubleshooting
- Monitoring
- Multi-Channel Communication
- Multi-Device Support
- Multi-User Collaboration
- Multiple Authentication Methods
- Multiple Monitor Access
- Multiple User Accounts
- Network Analysis
- Network Monitoring
- Network Resource Management
- Network Security
- Network Wide Management
- Password Management
- Patch Management
- Patch Prioritization
- Patch Testing
- Performance Management
- Performance Metrics
- Performance Monitoring
- Policy Creation
- Policy Management
- Presentation Streaming
- Print Management
- Problem Management
- Project Management
- Projections
- Purchasing & Receiving
- Queue Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Alerts
- Recording
- Remediation Management
- Remote Access & Monitoring
- Remote Access/Control
- Remote Monitoring & Management
- Remote Printing
- Remote Support
- Remote Update/Installation
- Reporting & Statistics
- Reporting/Analytics
- Resource Management
- Risk Alerts
- Role-Based Permissions
- SSL Security
- Scheduling
- Screen Recording
- Screen Sharing
- Search
- Search/Filter
- Secure Data Storage
- Secure Login
- Security Management
- Security Tools
- Self Service Portal
- Server Monitoring
- Service History
- Service Level Agreement (SLA) Management
- Session Recording
- Session Transfer
- Simple Network Management Protocol (SNMP)
- Single Sign On
- Status Tracking
- Summary Reports
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Tagging
- Task Management
- Task Scheduling
- Third-Party Integration
- Third-Party Integrations
- Threshold Alerts
- Ticket Management
- Troubleshooting
- Two-Factor Authentication
- Unattended Access
- Uptime Reporting
- Usage Tracking/Analytics
- User Management
- Video Chat
- Video Conferencing
- Virtual Machine Monitoring
- Vulnerability Scanning
- Web Traffic Reporting
- Widgets
- Workflow Automation
- Workflow Management
- Total features64
- API
- Access Controls/Permissions
- Access Management
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Annotations
- Anti Virus
- Application Management
- Approval Process Control
- Asset Lifecycle Management
- Asset Tracking
- Attendee Management
- Audit Management
- Audit Trail
- Authentication
- Automated Scheduling
- Automatic Backup
- Automatic Patch Deployment
- Automatic Scans
- Availability Management
- Availability Testing
- Backup and Recovery
- Baseline Manager
- Billing & Invoicing
- CPU Monitoring
- CRM
- Capacity Management
- Chat/Messaging
- Client Portal
- Collaboration Tools
- Communication Management
- Compliance Management
- Compliance Tracking
- Configurable Workflow
- Configuration Management
- Continuous Monitoring
- Contract/License Management
- Credential Management
- Customizable Branding
- Customizable Dashboard
- Customizable Fields
- Customizable Reports
- Customization
- Dashboard
- Dashboard Creation
- Data Import/Export
- Data Migration
- Data Security
- Data Storage Management
- Data Visualization
- Deployment Management
- Desktop Virtualization
- Device Auto Discovery
- Device Management
- Diagnostic Tools
- Diagnostics Tools
- Disaster Recovery
- Discussions/Forums
- Drag & Drop
- Email Alerts
- Email Management
- Email Monitoring
- Email Reminders
- Endpoint Management
- Endpoint Protection
- Event Logs
- Event Tracking
- File Management
- File Sharing
- File Transfer
- For MSPs
- HIPAA Compliant
- Help Desk Management
- IP Address Monitoring
- IT Asset Management
- IT Asset Tracking
- IT Reporting
- Incident Management
- Inventory Management
- Issue Auditing
- Issue Management
- Issue Tracking
- Knowledge Management
- License Management
- Live Chat
- Mail Server Monitoring
- Maintenance Management
- Maintenance Scheduling
- Meeting Management
- Mobile Access
- Mobile Alerts
- Mobile Device Management
- Mobile Network Troubleshooting
- Monitoring
- Multi-Channel Communication
- Multi-Device Support
- Multi-User Collaboration
- Multiple Authentication Methods
- Multiple Monitor Access
- Multiple User Accounts
- Network Analysis
- Network Monitoring
- Network Resource Management
- Network Security
- Network Wide Management
- Password Management
- Patch Management
- Patch Prioritization
- Patch Testing
- Performance Management
- Performance Metrics
- Performance Monitoring
- Policy Creation
- Policy Management
- Presentation Streaming
- Print Management
- Problem Management
- Project Management
- Projections
- Purchasing & Receiving
- Queue Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Alerts
- Recording
- Remediation Management
- Remote Access & Monitoring
- Remote Access/Control
- Remote Monitoring & Management
- Remote Printing
- Remote Support
- Remote Update/Installation
- Reporting & Statistics
- Reporting/Analytics
- Resource Management
- Risk Alerts
- Role-Based Permissions
- SSL Security
- Scheduling
- Screen Recording
- Screen Sharing
- Search
- Search/Filter
- Secure Data Storage
- Secure Login
- Security Management
- Security Tools
- Self Service Portal
- Server Monitoring
- Service History
- Service Level Agreement (SLA) Management
- Session Recording
- Session Transfer
- Simple Network Management Protocol (SNMP)
- Single Sign On
- Status Tracking
- Summary Reports
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Tagging
- Task Management
- Task Scheduling
- Third-Party Integration
- Third-Party Integrations
- Threshold Alerts
- Ticket Management
- Troubleshooting
- Two-Factor Authentication
- Unattended Access
- Uptime Reporting
- Usage Tracking/Analytics
- User Management
- Video Chat
- Video Conferencing
- Virtual Machine Monitoring
- Vulnerability Scanning
- Web Traffic Reporting
- Widgets
- Workflow Automation
- Workflow Management
Integrations
- Total integrations10
- Autotask PSA
- Bitdefender GravityZone
- ConnectWise Automate
- ConnectWise PSA
- ConnectWise RMM
- Freshdesk
- IT Glue
- Microsoft Outlook
- N-able Passportal
- OpenText Core Endpoint Protection
- PagerDuty
- Slack
- Unitrends MSP
- Xero
- Zendesk Suite
- Total integrations7
- Autotask PSA
- Bitdefender GravityZone
- ConnectWise Automate
- ConnectWise PSA
- ConnectWise RMM
- Freshdesk
- IT Glue
- Microsoft Outlook
- N-able Passportal
- OpenText Core Endpoint Protection
- PagerDuty
- Slack
- Unitrends MSP
- Xero
- Zendesk Suite
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