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Pulseway vs xMatters Comparison (2026)
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Good recommendations?
Overview
IT Management Software as it should be - For Windows, Linux and Mac systems as well as any application using the monitoring API. The only IT management platform with a fully comprehensive mobile app.
xMatters is an actionable IT alerting platform that relays data between systems while engaging the right people to resolve incidents faster.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.7
312
5
4
3
2
1
229
69
10
1
3
- Value for money
- Ease of use
- Features
- Customer support
89%
would recommend this app4.6
141
5
4
3
2
1
85
50
5
1
0
- Value for money
- Ease of use
- Features
- Customer support
88%
would recommend this appPros
“Pulseway gave me a lot of control remotely, and being able to act on servers directly from the app was extremely helpful.”
MR
Mathieu R.
Programmeur Jouabilité
“Automation rules take over a lot of the repetitive maintenance so I can stop firefighting.”
BL
Byron L.
Software Developer
“We use all three of these systems daily, and the RMM mobile application helps us keep tabs on the systems when we are not in the office.”
AH
Adam H.
Help Desk Manager
Pros
“Notifications are sent through various channels (SMS, app, call); and if one person is unavailable, it contacts the next.”
NN
Nour N.
Tech and Security Consultant
“When we have had an emergency in the company, the most complex issues have been solved very quickly: between 30 minutes and 2 hours.”
MB
Mark B.
IT Manager
“It's very critical for production critical process for enabling paging”
VP
Vidya P.
Hadoop engineer
Cons
“I’m not as intuitive with setting up custom automation scripts, I often have to dedicate several attempts to get it right.”
BL
Byron L.
Software Developer
“Another issue, we have a Bitdefender license for all our systems, currently have an issue where Pulseway does not correctly reflect that Bitdefender has been loaded on a system, but BitDefender does show that the system is running Bitdefender(Status:”
LN
Luthando N.
Senior IT Technician
“Some key touches can be added a bit quicker I think especially based on request for changes, some are flagged as urgent and confirmed by multiple users, however the change never seems to be implemented, either due to lack of functionality or the urgency is undervalued.”
JL
Jean-Louis W.
Senior Technician
Cons
Not enoughreviews yet
- Vendor responds to reviews
- Last review17 days ago
- Vendor responds to reviews
- Last review2 years ago
Key features
- Total features168
- API
- Access Controls/Permissions
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Anti Virus
- Application Management
- Approval Process Control
- Asset Lifecycle Management
- Asset Tracking
- Audit Management
- Audit Trail
- Authentication
- Automated Scheduling
- Automatic Backup
- Automatic Patch Deployment
- Automatic Scans
- Availability Management
- Availability Testing
- Backup and Recovery
- Baseline Manager
- Billing & Invoicing
- CPU Monitoring
- CRM
- Capacity Management
- Chat/Messaging
- Client Portal
- Collaboration Tools
- Communication Management
- Compliance Management
- Compliance Tracking
- Configurable Workflow
- Configuration Management
- Continuous Monitoring
- Contract/License Management
- Credential Management
- Customizable Branding
- Customizable Dashboard
- Customizable Fields
- Customizable Reports
- Customizable Templates
- Customization
- Dashboard
- Dashboard Creation
- Data Import/Export
- Data Migration
- Data Storage Management
- Data Visualization
- Deployment Management
- Desktop Virtualization
- Device Auto Discovery
- Device Management
- Diagnostic Tools
- Disaster Recovery
- Drag & Drop
- Email Alerts
- Email Monitoring
- Endpoint Management
- Endpoint Protection
- Event Logs
- Event Tracking
- File Management
- File Sharing
- File Transfer
- For MSPs
- HIPAA Compliant
- Help Desk Management
- IP Address Monitoring
- IT Asset Management
- IT Asset Tracking
- IT Reporting
- Incident Management
- Incident Reporting
- Inventory Management
- Issue Auditing
- Issue Management
- Issue Tracking
- Knowledge Management
- License Management
- Live Chat
- Mail Server Monitoring
- Maintenance Management
- Maintenance Scheduling
- Mobile Access
- Mobile Alerts
- Mobile Device Management
- Mobile Network Troubleshooting
- Monitoring
- Multi-Channel Communication
- Multi-Device Support
- Multi-Language
- Multi-User Collaboration
- Multiple Authentication Methods
- Multiple Monitor Access
- Multiple User Accounts
- Network Analysis
- Network Monitoring
- Network Resource Management
- Network Security
- Network Wide Management
- Password Management
- Patch Management
- Patch Prioritization
- Patch Testing
- Performance Management
- Performance Metrics
- Performance Monitoring
- Policy Creation
- Policy Management
- Print Management
- Prioritization
- Problem Management
- Project Management
- Purchasing & Receiving
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Alerts
- Remediation Management
- Reminders
- Remote Access & Monitoring
- Remote Access/Control
- Remote Monitoring & Management
- Remote Printing
- Remote Update/Installation
- Reporting & Statistics
- Reporting/Analytics
- Resource Management
- Risk Alerts
- Role-Based Permissions
- Scheduling
- Screen Sharing
- Secure Data Storage
- Secure Login
- Security Management
- Security Tools
- Self Service Portal
- Server Monitoring
- Service History
- Service Level Agreement (SLA) Management
- Session Recording
- Session Transfer
- Simple Network Management Protocol (SNMP)
- Single Sign On
- Status Tracking
- Summary Reports
- Support Ticket Management
- Support Ticket Tracking
- Tagging
- Task Management
- Task Scheduling
- Third-Party Integration
- Third-Party Integrations
- Threshold Alerts
- Ticket Management
- Troubleshooting
- Two-Factor Authentication
- Unattended Access
- Uptime Reporting
- Usage Tracking/Analytics
- User Management
- Virtual Machine Monitoring
- Vulnerability Scanning
- Web Traffic Reporting
- Widgets
- Workflow Automation
- Workflow Management
- Total features44
- API
- Access Controls/Permissions
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Anti Virus
- Application Management
- Approval Process Control
- Asset Lifecycle Management
- Asset Tracking
- Audit Management
- Audit Trail
- Authentication
- Automated Scheduling
- Automatic Backup
- Automatic Patch Deployment
- Automatic Scans
- Availability Management
- Availability Testing
- Backup and Recovery
- Baseline Manager
- Billing & Invoicing
- CPU Monitoring
- CRM
- Capacity Management
- Chat/Messaging
- Client Portal
- Collaboration Tools
- Communication Management
- Compliance Management
- Compliance Tracking
- Configurable Workflow
- Configuration Management
- Continuous Monitoring
- Contract/License Management
- Credential Management
- Customizable Branding
- Customizable Dashboard
- Customizable Fields
- Customizable Reports
- Customizable Templates
- Customization
- Dashboard
- Dashboard Creation
- Data Import/Export
- Data Migration
- Data Storage Management
- Data Visualization
- Deployment Management
- Desktop Virtualization
- Device Auto Discovery
- Device Management
- Diagnostic Tools
- Disaster Recovery
- Drag & Drop
- Email Alerts
- Email Monitoring
- Endpoint Management
- Endpoint Protection
- Event Logs
- Event Tracking
- File Management
- File Sharing
- File Transfer
- For MSPs
- HIPAA Compliant
- Help Desk Management
- IP Address Monitoring
- IT Asset Management
- IT Asset Tracking
- IT Reporting
- Incident Management
- Incident Reporting
- Inventory Management
- Issue Auditing
- Issue Management
- Issue Tracking
- Knowledge Management
- License Management
- Live Chat
- Mail Server Monitoring
- Maintenance Management
- Maintenance Scheduling
- Mobile Access
- Mobile Alerts
- Mobile Device Management
- Mobile Network Troubleshooting
- Monitoring
- Multi-Channel Communication
- Multi-Device Support
- Multi-Language
- Multi-User Collaboration
- Multiple Authentication Methods
- Multiple Monitor Access
- Multiple User Accounts
- Network Analysis
- Network Monitoring
- Network Resource Management
- Network Security
- Network Wide Management
- Password Management
- Patch Management
- Patch Prioritization
- Patch Testing
- Performance Management
- Performance Metrics
- Performance Monitoring
- Policy Creation
- Policy Management
- Print Management
- Prioritization
- Problem Management
- Project Management
- Purchasing & Receiving
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Alerts
- Remediation Management
- Reminders
- Remote Access & Monitoring
- Remote Access/Control
- Remote Monitoring & Management
- Remote Printing
- Remote Update/Installation
- Reporting & Statistics
- Reporting/Analytics
- Resource Management
- Risk Alerts
- Role-Based Permissions
- Scheduling
- Screen Sharing
- Secure Data Storage
- Secure Login
- Security Management
- Security Tools
- Self Service Portal
- Server Monitoring
- Service History
- Service Level Agreement (SLA) Management
- Session Recording
- Session Transfer
- Simple Network Management Protocol (SNMP)
- Single Sign On
- Status Tracking
- Summary Reports
- Support Ticket Management
- Support Ticket Tracking
- Tagging
- Task Management
- Task Scheduling
- Third-Party Integration
- Third-Party Integrations
- Threshold Alerts
- Ticket Management
- Troubleshooting
- Two-Factor Authentication
- Unattended Access
- Uptime Reporting
- Usage Tracking/Analytics
- User Management
- Virtual Machine Monitoring
- Vulnerability Scanning
- Web Traffic Reporting
- Widgets
- Workflow Automation
- Workflow Management
Integrations
- Total integrations10
- AppDynamics
- Autotask PSA
- BigPanda
- Bitdefender GravityZone
- Cherwell Service Management
- Confluence
- ConnectWise PSA
- Cove Data Protection
- Fusion
- Google Maps
- IT Glue
- JIRA Service Management
- Jira
- Kaseya BMS
- Kaseya VSA
- Loggly
- Logz.io
- ManageEngine ServiceDesk Plus
- Nagios XI
- Network Performance Monitor
- New Relic
- Okta
- OneLogin
- OpenText Core Endpoint Protection
- PagerDuty
- Pingdom
- Salesforce Sales Cloud
- Salesforce Service Cloud
- ScienceLogic
- ServiceNow
- Site24x7
- Slack
- Sumo Logic
- Take Control
- Twitter/X
- Unitrends MSP
- Xero
- Zabbix
- Zapier
- Zendesk Suite
- Total integrations32
- AppDynamics
- Autotask PSA
- BigPanda
- Bitdefender GravityZone
- Cherwell Service Management
- Confluence
- ConnectWise PSA
- Cove Data Protection
- Fusion
- Google Maps
- IT Glue
- JIRA Service Management
- Jira
- Kaseya BMS
- Kaseya VSA
- Loggly
- Logz.io
- ManageEngine ServiceDesk Plus
- Nagios XI
- Network Performance Monitor
- New Relic
- Okta
- OneLogin
- OpenText Core Endpoint Protection
- PagerDuty
- Pingdom
- Salesforce Sales Cloud
- Salesforce Service Cloud
- ScienceLogic
- ServiceNow
- Site24x7
- Slack
- Sumo Logic
- Take Control
- Twitter/X
- Unitrends MSP
- Xero
- Zabbix
- Zapier
- Zendesk Suite
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