ServiceNow vs Zendesk Comparison Chart

Summary
Pricing
Details
Top features
Typical customers
Support options
Mobile apps
Android
iPhone/iPad
User reviews
Value for money
Ease of use
Features
Customer support
Users recommended to a colleague
Integrations
Social presence
Facebook
Twitter


Reviews

Anonymous
(Financial Services company, 1001-5000 employees)

Great Helpdesk Product

2018-12-12

Probably the best help desk solution out there and a lot easier to get up and running by comparison to ServiceNow.

Pros

Easy to use, very affordable, ticketing system is clear and concise, flexible and integrates with many other platforms.

Cons

Notifications can be overwhelming and there is a lot to learn in the platform to really meet all support needs.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Zendesk Reviews
Zendesk
Cloud customer service software
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