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ServiceNow vs Help Scout Comparison (2026)
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Good recommendations?
ServiceNow
5
199
4
139
3
18
2
2
1
3
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Help Scout
5
156
4
56
3
13
2
0
1
1
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Overview
ServiceNow is an IT service application platform-as-a-service provider that offers a range of ITSM products to automate & manage numerous IT enterprise services. ServiceNow can be used for cloud & virtualization lifecycle management, change orchestration, infrastructure discovery & IT governance.
Help Scout is a customer support platform built for growing teams to deliver top-notch customer service. When you sign up, you get access to an entire suite of tools — including shared inbox, knowledge base, and live chat software — all built to help you create the best customer experience possible.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.5
361
5
4
3
2
1
199
139
18
2
3
- Value for money
- Ease of use
- Features
- Customer support
4.6
226
5
4
3
2
1
156
56
13
0
1
- Value for money
- Ease of use
- Features
- Customer support
Pros
Melinda W.
Owner
Jared S.
Software Developer and Consultant
Edwin V.
Dev Manager
Pros
Krystal M.
People Operations
Josh S.
IT Coordinator
Stephen B.
CEO
Cons
Gerrol C.
Client Operations Supervisor
Tom E.
Senior Frontend Developer
Sofia B.
Senior Test Engineer
Cons
Josef S.
Technical Support Specialist
Thomas P.
Head of Customer Success
Kitti B.
Head of Customer Success
- Vendor responds to reviews
- Last review22 days ago
- Vendor responds to reviews
- Last review4 months ago
Key features
- Total features78
- API
- Access Controls/Permissions
- Activity Dashboard
- Alerts/Escalation
- Alerts/Notifications
- Approval Process Control
- Archiving & Retention
- Asset Lifecycle Management
- Asset Tracking
- Automated Routing
- Autoresponders
- Availability Management
- CRM
- Canned Responses
- Capacity Management
- Catalog Management
- Change Management
- Chat/Messaging
- Chatbot
- Client Portal
- Collaboration Tools
- Communication Management
- Compliance Management
- Configurable Workflow
- Configuration Management
- Contact Database
- Contact Management
- Contract/License Management
- Cost Management
- Cost Tracking
- Customer Communication
- Customer Database
- Customer History
- Customizable Branding
- Customizable Fields
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Data Mapping
- Data Storage Management
- Data Visualization
- Document Management
- Document Storage
- Drag & Drop
- Email Management
- Email Monitoring
- Email Templates
- Employee Management
- Event Triggered Actions
- Feedback Management
- Financial Management
- For Startups
- Full Text Search
- Graphical User Interface
- HR Management
- Help Desk Management
- IT Asset Management
- IT Asset Tracking
- IT Cost Management
- IT Reporting
- Impact Management
- Inbox Management
- Incident Management
- Integrated Business Operations
- Integrated Development Environment
- Interaction Tracking
- Inventory Management
- Issue Auditing
- Knowledge Base Management
- Knowledge Management
- Lead Management
- License Management
- Lifecycle Management
- Live Chat
- Macros/Templated Responses
- Mobile Access
- Mobile App
- Monitoring
- Multi-Channel Communication
- Multi-Cloud Management
- Multi-Language
- Multiple User Accounts
- Performance Metrics
- Performance Monitoring
- Prioritization
- Problem Management
- Project Management
- Queue Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Consumer-facing Chat
- Relationship Mapping
- Release Management
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Request Assignment
- Response Management
- Routing
- SSL Security
- Search
- Search/Filter
- Self Service Portal
- Service Catalog
- Service Level Agreement (SLA) Management
- Shared Inboxes
- Signature Management
- Single Sign On
- Spam Blocker
- Status Tracking
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Tagging
- Task Management
- Text Editing
- Third-Party Integrations
- Ticket Management
- Version Control
- Widgets
- Workflow Automation
- Workflow Management
- Total features76
- API
- Access Controls/Permissions
- Activity Dashboard
- Alerts/Escalation
- Alerts/Notifications
- Approval Process Control
- Archiving & Retention
- Asset Lifecycle Management
- Asset Tracking
- Automated Routing
- Autoresponders
- Availability Management
- CRM
- Canned Responses
- Capacity Management
- Catalog Management
- Change Management
- Chat/Messaging
- Chatbot
- Client Portal
- Collaboration Tools
- Communication Management
- Compliance Management
- Configurable Workflow
- Configuration Management
- Contact Database
- Contact Management
- Contract/License Management
- Cost Management
- Cost Tracking
- Customer Communication
- Customer Database
- Customer History
- Customizable Branding
- Customizable Fields
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Data Mapping
- Data Storage Management
- Data Visualization
- Document Management
- Document Storage
- Drag & Drop
- Email Management
- Email Monitoring
- Email Templates
- Employee Management
- Event Triggered Actions
- Feedback Management
- Financial Management
- For Startups
- Full Text Search
- Graphical User Interface
- HR Management
- Help Desk Management
- IT Asset Management
- IT Asset Tracking
- IT Cost Management
- IT Reporting
- Impact Management
- Inbox Management
- Incident Management
- Integrated Business Operations
- Integrated Development Environment
- Interaction Tracking
- Inventory Management
- Issue Auditing
- Knowledge Base Management
- Knowledge Management
- Lead Management
- License Management
- Lifecycle Management
- Live Chat
- Macros/Templated Responses
- Mobile Access
- Mobile App
- Monitoring
- Multi-Channel Communication
- Multi-Cloud Management
- Multi-Language
- Multiple User Accounts
- Performance Metrics
- Performance Monitoring
- Prioritization
- Problem Management
- Project Management
- Queue Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Consumer-facing Chat
- Relationship Mapping
- Release Management
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Request Assignment
- Response Management
- Routing
- SSL Security
- Search
- Search/Filter
- Self Service Portal
- Service Catalog
- Service Level Agreement (SLA) Management
- Shared Inboxes
- Signature Management
- Single Sign On
- Spam Blocker
- Status Tracking
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Tagging
- Task Management
- Text Editing
- Third-Party Integrations
- Ticket Management
- Version Control
- Widgets
- Workflow Automation
- Workflow Management
Integrations
- Total integrations77
- 3CLogic
- ActiveCampaign
- Aircall
- AlertOps
- Apiiro
- Apizee
- AppFollow
- Apptio Platform
- Aria Platform
- Asana
- BeyondTrust Remote Support
- BigID
- Bitbucket
- Bright Pattern
- BriteVerify
- Campaign Monitor by Marigold
- Capsule
- ChannelReply
- ChargeDesk
- Chatra
- Checkmarx
- ChurnZero
- CircleLoop
- Clockify
- Close
- CloudTalk
- Coda
- Cofense PhishMe
- Constant Contact
- CrowdStrike
- Cyfe
- Databox
- DeepL Pro
- DomainTools
- Dynatrace
- Everhour
- Expertflow Contact Center
- Fairmarkit
- Five9
- Fivetran
- Fleep
- FormKeep
- FreshBooks
- FullContact
- Fullstory
- Geckoboard
- GitHub
- Gmail
- Google Sheets
- Google Workspace
- Gravity Forms
- Help Desk Migration
- Heymarket
- Highrise
- HubSpot CRM
- IBM Instana
- IFTTT
- Infocert Sign
- Iru
- JIRA Service Management
- Jira
- JustCall
- Kissmetrics
- Klaviyo
- Lacework
- Lime Connect
- Linear
- LogMeIn Rescue
- LogMeIn Resolve
- LogicMonitor
- Make
- ManageEngine Endpoint Central
- ManageEngine Remote Access Plus
- Metrikus
- Microsoft 365
- Microsoft Entra ID
- Microsoft SharePoint
- Mixpanel
- MySQL
- NetBrain
- Netskope Active Platform
- New Relic
- Nicereply
- NinjaOne
- Norma by Quality Clouds
- ODBC Driver for ServiceNow
- ONEiO
- Okta
- Olark
- OnePageCRM
- OpsRamp
- PagerDuty
- Paperform
- Pentaho
- Ping Identity
- Pipedrive
- Plecto
- Portfolio Manager
- Process Street
- Qualys Cloud Platform
- Rubrik
- SAP S/4HANA Cloud
- SailPoint
- Salesforce Marketing Cloud
- Salesforce Starter
- ScienceLogic
- Secureworks
- Segment
- Shopify
- Silverfort
- Slack
- Smartling
- Smith.ai
- Snyk
- Splunk Enterprise
- Squadcast
- Supademo
- SurveyMonkey
- Tableau
- Talkdesk
- TeamViewer DEX
- TeamViewer Frontline
- TeamViewer ONE
- Teramind
- Terraform
- Textline
- The Anomali Platform
- Trello
- VBrick
- VMware Aria
- Vectra AI Platform
- Webex Suite
- Weglot
- Whispir
- WooCommerce
- WordPress
- Workato
- Wufoo
- XTM Transifex
- Zapier
- Zendesk QA
- elevio
- iorad
- strongDM
- unitQ
- xMatters
- Total integrations71
- 3CLogic
- ActiveCampaign
- Aircall
- AlertOps
- Apiiro
- Apizee
- AppFollow
- Apptio Platform
- Aria Platform
- Asana
- BeyondTrust Remote Support
- BigID
- Bitbucket
- Bright Pattern
- BriteVerify
- Campaign Monitor by Marigold
- Capsule
- ChannelReply
- ChargeDesk
- Chatra
- Checkmarx
- ChurnZero
- CircleLoop
- Clockify
- Close
- CloudTalk
- Coda
- Cofense PhishMe
- Constant Contact
- CrowdStrike
- Cyfe
- Databox
- DeepL Pro
- DomainTools
- Dynatrace
- Everhour
- Expertflow Contact Center
- Fairmarkit
- Five9
- Fivetran
- Fleep
- FormKeep
- FreshBooks
- FullContact
- Fullstory
- Geckoboard
- GitHub
- Gmail
- Google Sheets
- Google Workspace
- Gravity Forms
- Help Desk Migration
- Heymarket
- Highrise
- HubSpot CRM
- IBM Instana
- IFTTT
- Infocert Sign
- Iru
- JIRA Service Management
- Jira
- JustCall
- Kissmetrics
- Klaviyo
- Lacework
- Lime Connect
- Linear
- LogMeIn Rescue
- LogMeIn Resolve
- LogicMonitor
- Make
- ManageEngine Endpoint Central
- ManageEngine Remote Access Plus
- Metrikus
- Microsoft 365
- Microsoft Entra ID
- Microsoft SharePoint
- Mixpanel
- MySQL
- NetBrain
- Netskope Active Platform
- New Relic
- Nicereply
- NinjaOne
- Norma by Quality Clouds
- ODBC Driver for ServiceNow
- ONEiO
- Okta
- Olark
- OnePageCRM
- OpsRamp
- PagerDuty
- Paperform
- Pentaho
- Ping Identity
- Pipedrive
- Plecto
- Portfolio Manager
- Process Street
- Qualys Cloud Platform
- Rubrik
- SAP S/4HANA Cloud
- SailPoint
- Salesforce Marketing Cloud
- Salesforce Starter
- ScienceLogic
- Secureworks
- Segment
- Shopify
- Silverfort
- Slack
- Smartling
- Smith.ai
- Snyk
- Splunk Enterprise
- Squadcast
- Supademo
- SurveyMonkey
- Tableau
- Talkdesk
- TeamViewer DEX
- TeamViewer Frontline
- TeamViewer ONE
- Teramind
- Terraform
- Textline
- The Anomali Platform
- Trello
- VBrick
- VMware Aria
- Vectra AI Platform
- Webex Suite
- Weglot
- Whispir
- WooCommerce
- WordPress
- Workato
- Wufoo
- XTM Transifex
- Zapier
- Zendesk QA
- elevio
- iorad
- strongDM
- unitQ
- xMatters
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