ServiceNow vs JIRA Service Management Comparison

Jira

Asana

monday.com

Zendesk Suite

ManageEngine ServiceDesk Plus

BMC Helix ITSM

Overall we are very happy with ServiceNow and use it on daily basis for incident management, Change management and IT helpdesk operations.

The best IT Service Management tool in the market 

Great ITSM management through Service now product

Effectively manage your ITSM 

Strealine your service delivery operations 

Very good an reliable service

An all round complete solution for IT service management

Best IT service management software

A holistic and intuitive service management tool offering a cohesive and integrated approach to service management. Their reporting functionalities and API integrations are exceptional. Overall a great tool for growing organisations!

A great tool for growing organisations!

Overall experience has been great as it does the job for my business requirements.

Service Now - ITSM (IT services management)

ServiceNow is better than Remedy and HPSM

Best Service management tool which provides  scalability, flexibility and  great collaboration. It provides various feature CMDB(configuration management database), Knowledge database and intelligence workflow automation. It provides best ticket management. 

Best Service Management tool

Incident management, configuration management, service documentation -- all are easy to use and critical to support our day to day support of our customers.  

ServiceNow Is the Best Incident Tracking Software I Have Ever Used

Using Customer service management module and the solid platform has the biggest value.

Time Saving

ServiceNow is an ITSM tool and it has so many modules based on business process. It is very helpful to track and troubleshoot issues in better way.

ServiceNow ticketing tool is ease to use and tracking issues

its all good, the best ticketing software for me. also Jira 

ServiceNow Review by a Former Helpdesk Technician

Overall, ServiceNow is a powerful software solution that can help businesses manage and optimize a wide range of business processes. Its customizable features and advanced security measures make it a valuable tool for improving efficiency and protecting sensitive data. However, its cost and complexity may be drawbacks for some users

Streamline Your Processes and Save Time with ServiceNow

The overall experience with ServiceNow has been pretty neutral. While there is no denying that the tool serves its purpose, it must evolve on all fronts to stay in the competition. Support, Interface, Design, New features, everything. 

A decent tool to manage enterprise operations

Experience is great as it supports many use cases needed by the organisation. API integration makes it easier to raise incidents remotely and assign it to appropriate teams. Custom forms helps to solve any access related self service needs.

Centralised IT services management 

I´ts been great. This is our first ticketing tool for our new service desk service, and Service Now has been a great help to shape our service model and metrics. 

Great ITSM Tool for Service Desk Deployment

ServiceNow - Better Management tool for IT

This is one of the best ITSM tool. Aviable as SaaS and can be easily integrated with the SSO. Self service is a good feature .

Its just the regular upgrades and getting the data/configuration missing from the tenants during the upgrade is a concern.

No need to backup , high availability and best resiliency..this is one of the best ITSM tool in the market.

Best in Class ITSM tool

Very good tool for Incident management 

Generally it is a good system. If an organisation is coming from a manual way of service management they can adopt it. 

Great Tool ITSM

We have been using ServiceNow for ITSM and CSM modules from couple of years now, they are consistent and in every 6th month they announces new release which brings lot of security upgrades, patches, and features. we have overall very good experience and we are looking forward to use it for future as well. 

Perfect ITSM and Customer Service Management Cloud tool !

Service Now is a great tool for business. It provides quality reporting and a comprehensive source for ticket management and related knowledge sources. 

Service Now For Help Desk

IT has improved our customer satisfaction and we have seen great adoption internally. This buy in and results has created good value for us that we are learning how to convert to sustainable revenue.

Small Restaurant Bar, big return

JIRA Ticketing Software Review

Compare ServiceNow and JIRA Service Management based on features, pricing, verified reviews, integrations & more. Find out which software is best for your business today.

Zendesk's fully customizable help desk solution makes things easy on your customers, sets your teams up for success, and keeps your business in sync. Reach customers on any channel and equip your agents with a full history of all interactions, including those tracked from 700+ app integrations.

JIRA is the tracker for teams planning & building great products. Millions choose JIRA to capture & organize issues, assign work, & follow team activity.

BMC Helix ITSM is an IT asset management software that helps businesses manage incidents, create data visualizations, broker releases, and more from within a unified platform. It enables staff members to set up workflow automation to manage the creation, approval, and implementation of multiple change requests.

ServiceNow is an IT service application platform-as-a-service provider that offers a range of ITSM products to  automate & manage numerous IT enterprise services. ServiceNow can be used for cloud & virtualization lifecycle management, change orchestration, infrastructure discovery & IT governance.

Activity Dashboard

Alerts/Escalation

Alerts/Notifications

Approval Process Control

Asset Lifecycle Management

Asset Tracking

Automated Routing

Availability Management

Capacity Management

Change Management

Client Portal

Compliance Management

Configurable Workflow

Configuration Management

Contract/License Management

Cost Management

Cost Tracking

Customizable Branding

Dashboard

Data Import/Export

Data Mapping

Data Storage Management

Data Visualization

Drag & Drop

Email Management

Employee Management

Financial Management

Graphical User Interface

Impact Management

Incident Management

Integrated Business Operations

Integrated Development Environment

Inventory Management

Issue Auditing

IT Asset Management

IT Asset Tracking

IT Cost Management

IT Reporting

Knowledge Base Management

Knowledge Management

License Management

Lifecycle Management

Macros/Templated Responses

Multi-Cloud Management

Performance Metrics

Performance Monitoring

Prioritization

Problem Management

Project Management

Real-Time Analytics

Real-Time Chat

Real-Time Data

Real-Time Reporting

Real-Time Updates

Relationship Mapping

Remote Access/Control

Reporting & Statistics

Reporting/Analytics

Request Assignment

Search/Filter

Self Service Portal

Service Catalog

Service Level Agreement (SLA) Management

Status Tracking

Support Ticket Management

Support Ticket Tracking

Surveys & Feedback

Task Management

Version Control

Workflow Management

ServiceNow

Android

Web-based

Windows

iPad

iPhone

Project Lead

KB and Articles for support documents are good. ServiceNow Community is great Help and they resolve most of the Issue there the way the Technical person explain and presenation is good.

Architect

It’s far better than the last ITSM tool- Remedy on terms of efficiency and usefulness. Integrating with other tools is most popular in SNOW with easy REST API.

Programmer Analyst

The best feature I liked about its workflows, the way it is implemented in a backend process for tasks, approvals , and autopopulating required fields etc  are signs of great features.

Technical support

Very nice enviroment, useful tools, good managment, many users in support like this web based tool in many companies I've been worked in.

Senior Desktop Support Technician

The customizability and integration options in ServiceNow are fantastic. Being able to link knowledge base, inventory systems, and ticketing systems in one stop is amazing.

Consultant

Overall, I really enjoy this software. It is well trusted, easy to use, and provides a good experience.

Process Associate

New users need to be oriented on how to navigate through this tool because it is quite confusing and intimidating to users at first.

Offshore Consultant

Overall it was a good learning platform and also came to know various things that are present and which are available to use so can say had a good experience with the tool.

IT Supervisor

I enjoyed Service Now and believe it's the best ticketing system tool out there.

Systems Engineer

The product is fairly easy to use if you are tracking and resolving service tickets or change requests. I like being able to granularly customize my dashboard.

The interface is VERY easy to read and user friendly. The application has so many different functionalities like: Knowledge base, Equipment tracking, RMA, chat, etc.

Principal Solutions Architect

Capacity Management is still a missing factor in ServiceNow though demand management can be somehow captured through projects.

Principal Program Management

A brilliant ITSM tool and available as SaaS. The licensing mechanism is based on the fulfiller and approvers.

IT Governance Manager 

It is straightforward and can help manage related templates, knowledge and tickets and SLAs for help desk.

Associate

It is one of the best ticket management. It allows you to create tickets under any of the projects that is already mapped to the service now accounnt.

Sr. Manager, IT Services

Some out-of-box examples really don't match up to any organizations needs and leave you wanting more.

Sales Coordinator Foodservice Division

Interface can sometimes be confusing, a lot of data housed in one place and not easy to navigate to exactly what you're looking for.

The cost per licenses is a bit high for a fulfiller and hope service now can bring it down a bit.

ServiceNow screenshot: ServiceNow ITSM

ServiceNow screenshot: ServiceNow Scaled Agile Framework (SAFe)

ServiceNow screenshot: ServiceNow Service Management

ServiceNow screenshot: ServiceNow Assignments 

ServiceNow screenshot: ServiceNow Reports

ServiceNow screenshot: ServiceNow Reporting

Large Enterprises

Mid Size Business

Non Profit

Public Administrations

monday.com is a cloud-based Work OS, where teams create workflow apps in minutes to run their processes, projects, and everyday work.

Asana is the leading work management platform for cross-team work that aligns employees around company goals and creates a system of record to help teams achieve them. Create clarity on priorities and responsibilities across teams, and monitor progress in real time to keep projects on track.

ManageEngine ServiceDesk Plus is a help desk software and asset management tool for small, mid-size & large enterprises to manage and troubleshoot IT requests

Formerly known as Jira Service Desk, Jira Service Management is an IT service management solution built on the popular Jira platform that unlocks high-velocity teams. Empowered teams can deliver great, coordinated service experiences, without the complexity of traditional ITSM.

ServiceNow vs JIRA Service Management Comparison

ServiceNow

JIRA Service Management

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives