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ServiceNow vs xMatters Comparison (2026)

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Good recommendations?

ServiceNow

xMatters

Overview

ServiceNow is an IT service application platform-as-a-service provider that offers a range of ITSM products to automate & manage numerous IT enterprise services. ServiceNow can be used for cloud & virtualization lifecycle management, change orchestration, infrastructure discovery & IT governance.

xMatters is an actionable IT alerting platform that relays data between systems while engaging the right people to resolve incidents faster.

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Video & Screenshots

Pricing

Starting from

100

/user

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

Starting from

/user

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

User reviews

4.5

362

200

139

Value for money

Ease of use

Features

Customer support

78%

would recommend this app

4.6

141

Value for money

Ease of use

Features

Customer support

88%

would recommend this app

Pros

“Its ability to centralize and automate workflows—everything from IT support tickets to HR and operations—making processes faster, more organized, and easier to manage in one platform.”

Melinda W.

Owner

“ServiceNow provides strong workflow automation, customizable modules, and clear reporting, and its Change Management features make it easy to track, approve, and control changes consistently.”

Jared S.

Software Developer and Consultant

“ServiceNow also helps organizations maintain better security practices through access controls, monitoring, and detailed records.”

Edwin V.

Dev Manager

Pros

“Notifications are sent through various channels (SMS, app, call); and if one person is unavailable, it contacts the next.”

Nour N.

Tech and Security Consultant

“When we have had an emergency in the company, the most complex issues have been solved very quickly: between 30 minutes and 2 hours.”

Mark B.

IT Manager

“It's very critical for production critical process for enabling paging”

Vidya P.

Hadoop engineer

Cons

“What I don’t like or like the least about service now is the interface is a bit complicated if you are not that technical especially the CSM or customer service management interface but other than that, everything is cool”