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SolarWinds Service Desk vs SolarWinds Web Help Desk Comparison (2026)
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Good recommendations?
SolarWinds Service Desk
5
365
4
192
3
18
2
1
1
1
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
SolarWinds Web Help Desk
5
48
4
53
3
17
2
4
1
2
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Overview
Manage and prioritize service requests in one place with the SolarWinds Service Desk, and continuously improve how IT supports strategic business needs.
Web Help Desk by SolarWinds is a customizable help desk & IT asset management solution for businesses within industries such as education, healthcare, government, & more. It offers features for managing IT assets, IT services, knowledge, remote support, SLA, time & billing, workflows, & more.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.6
577
5
4
3
2
1
365
192
18
1
1
- Value for money
- Ease of use
- Features
- Customer support
4.1
124
5
4
3
2
1
48
53
17
4
2
- Value for money
- Ease of use
- Features
- Customer support
Pros
Katrina P.
IT Analyst
Richard R.
IT Manager
Jesse Z.
Software Engineer
Pros
Craig m.
It Infrastructure Engineer
Danny H.
IT Manager
Luis M.
Translator
Cons
Matt M.
Owner Director of Business Development
Dan H.
IT Manager
Cláudia M.
EHS Engineer
Cons
Craig m.
It Infrastructure Engineer
Danny H.
IT Manager
Phillip M.
ICT Support Officer
- Vendor responds to reviews
- Last reviewa year ago
- Vendor responds to reviews
- Last review5 months ago
Key features
- Total features180
- AI Summarization
- AI/Machine Learning
- API
- Access Controls/Permissions
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Ad hoc Reporting
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Approval Process Control
- Asset Lifecycle Management
- Asset Tracking
- Assignment Management
- Audit Management
- Audit Trail
- Automated Responses
- Automated Routing
- Autoresponders
- Availability Management
- Barcode/Ticket Scanning
- Benchmarking
- CMDB
- CRM
- Call Center Management
- Capacity Management
- Catalog Management
- Categorization/Grouping
- Change Management
- Chat/Messaging
- Chatbot
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Compliance Management
- Compliance Tracking
- Configurable Workflow
- Configuration Management
- Content Library
- Content Management
- Contract/License Management
- Cost Tracking
- Customer Database
- Customer Portal
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Data Import/Export
- Data Mapping
- Data Security
- Data Visualization
- Decision Support
- Device Auto Discovery
- Document Management
- Document Storage
- Drag & Drop
- Drag & Drop Editor
- Email Alerts
- Email Management
- Email Templates
- Feedback Management
- Fixed Asset Management
- Forms Management
- Full Text Search
- Generative AI
- Help Desk Management
- Historical Reporting
- IT Asset Management
- IT Asset Tracking
- IT Incident Management
- IT Reporting
- IT Risk Management
- Impact Management
- Inbox Management
- Incident Management
- Incident Reporting
- Interaction Tracking
- Internal Controls Management
- Inventory Control
- Inventory Management
- Inventory Tracking
- Investigation Management
- Issue Auditing
- Issue Management
- Issue Scheduling
- Issue Tracking
- Key Performance Indicators
- Knowledge Base Management
- Knowledge Management
- Language Detection
- License Inventory
- License Management
- License Tracking
- Live Chat
- Localization Automation
- Macros/Templated Responses
- Maintenance Management
- Maintenance Scheduling
- Mobile Access
- Mobile Alerts
- Mobile App
- Mobile Interface
- Monitoring
- Multi-Channel Communication
- Multi-Currency
- Multi-Language
- Node Management
- Online Forums
- Operational Risk Management
- Order Tracking
- Performance Metrics
- Performance Monitoring
- Personalization and Recommendation
- Policy Management
- Predictive Analytics
- Prioritization
- Problem Management
- Procurement Management
- Project Management
- Projections
- Purchase Order Management
- Queue Management
- Quotes/Estimates
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Receiving
- Recurring Issues
- Relationship Mapping
- Release & Deployment
- Release Management
- Reminders
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Request Assignment
- Requisition Management
- Resource Allocation & Planning
- Rich Text Editor
- Risk Analysis
- Risk Assessment
- Risk Reporting
- Risk Scoring
- Role-Based Permissions
- Rules-Based Workflow
- SSL Security
- Scheduled/Automated Reports
- Search
- Search/Filter
- Secure Data Storage
- Security Tools
- Self Service Portal
- Service Catalog
- Service History
- Service Level Agreement (SLA) Management
- Service Reporting
- Service Request Management
- Single Sign On
- Social Media Integration
- Spend Analysis
- Spend Management
- Status Tracking
- Subscription Management
- Supplier Management
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Tagging
- Task Editing
- Task Management
- Task Progress Tracking
- Task Scheduling
- Task Tagging
- Ticket Management
- Workflow Management
- Total features47
- AI Summarization
- AI/Machine Learning
- API
- Access Controls/Permissions
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Ad hoc Reporting
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Approval Process Control
- Asset Lifecycle Management
- Asset Tracking
- Assignment Management
- Audit Management
- Audit Trail
- Automated Responses
- Automated Routing
- Autoresponders
- Availability Management
- Barcode/Ticket Scanning
- Benchmarking
- CMDB
- CRM
- Call Center Management
- Capacity Management
- Catalog Management
- Categorization/Grouping
- Change Management
- Chat/Messaging
- Chatbot
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Compliance Management
- Compliance Tracking
- Configurable Workflow
- Configuration Management
- Content Library
- Content Management
- Contract/License Management
- Cost Tracking
- Customer Database
- Customer Portal
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Data Import/Export
- Data Mapping
- Data Security
- Data Visualization
- Decision Support
- Device Auto Discovery
- Document Management
- Document Storage
- Drag & Drop
- Drag & Drop Editor
- Email Alerts
- Email Management
- Email Templates
- Feedback Management
- Fixed Asset Management
- Forms Management
- Full Text Search
- Generative AI
- Help Desk Management
- Historical Reporting
- IT Asset Management
- IT Asset Tracking
- IT Incident Management
- IT Reporting
- IT Risk Management
- Impact Management
- Inbox Management
- Incident Management
- Incident Reporting
- Interaction Tracking
- Internal Controls Management
- Inventory Control
- Inventory Management
- Inventory Tracking
- Investigation Management
- Issue Auditing
- Issue Management
- Issue Scheduling
- Issue Tracking
- Key Performance Indicators
- Knowledge Base Management
- Knowledge Management
- Language Detection
- License Inventory
- License Management
- License Tracking
- Live Chat
- Localization Automation
- Macros/Templated Responses
- Maintenance Management
- Maintenance Scheduling
- Mobile Access
- Mobile Alerts
- Mobile App
- Mobile Interface
- Monitoring
- Multi-Channel Communication
- Multi-Currency
- Multi-Language
- Node Management
- Online Forums
- Operational Risk Management
- Order Tracking
- Performance Metrics
- Performance Monitoring
- Personalization and Recommendation
- Policy Management
- Predictive Analytics
- Prioritization
- Problem Management
- Procurement Management
- Project Management
- Projections
- Purchase Order Management
- Queue Management
- Quotes/Estimates
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Receiving
- Recurring Issues
- Relationship Mapping
- Release & Deployment
- Release Management
- Reminders
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Request Assignment
- Requisition Management
- Resource Allocation & Planning
- Rich Text Editor
- Risk Analysis
- Risk Assessment
- Risk Reporting
- Risk Scoring
- Role-Based Permissions
- Rules-Based Workflow
- SSL Security
- Scheduled/Automated Reports
- Search
- Search/Filter
- Secure Data Storage
- Security Tools
- Self Service Portal
- Service Catalog
- Service History
- Service Level Agreement (SLA) Management
- Service Reporting
- Service Request Management
- Single Sign On
- Social Media Integration
- Spend Analysis
- Spend Management
- Status Tracking
- Subscription Management
- Supplier Management
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Tagging
- Task Editing
- Task Management
- Task Progress Tracking
- Task Scheduling
- Task Tagging
- Ticket Management
- Workflow Management
Integrations
- Total integrations23
- Automox
- Dameware Remote Everywhere
- Dropbox
- Google Analytics 360
- Google Chrome
- Google Workspace
- Harvest
- Jamf Connect
- Jira
- LogMeIn Central
- LogMeIn Rescue
- LogMeIn Resolve
- Microsoft Azure
- Microsoft Entra ID
- Okta
- OneLogin
- Salesforce Sales Cloud
- Slack
- SolarWinds Observability
- Squadcast
- TeamViewer ONE
- Zapier
- Zendesk Suite
- Total integrationsN/A
- Automox
- Dameware Remote Everywhere
- Dropbox
- Google Analytics 360
- Google Chrome
- Google Workspace
- Harvest
- Jamf Connect
- Jira
- LogMeIn Central
- LogMeIn Rescue
- LogMeIn Resolve
- Microsoft Azure
- Microsoft Entra ID
- Okta
- OneLogin
- Salesforce Sales Cloud
- Slack
- SolarWinds Observability
- Squadcast
- TeamViewer ONE
- Zapier
- Zendesk Suite
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