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SolarWinds Web Help Desk vs Milvus Comparison (2026)
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Good recommendations?
SolarWinds Web Help Desk
5
48
4
53
3
17
2
4
1
2
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Milvus
5
257
4
36
3
4
2
1
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Overview
Web Help Desk by SolarWinds is a customizable help desk & IT asset management solution for businesses within industries such as education, healthcare, government, & more. It offers features for managing IT assets, IT services, knowledge, remote support, SLA, time & billing, workflows, & more.
Milvus is an IT management platform which is available only in Portuguese. The system includes capabilities for managing IT assets, help desks, support/issue tickets, service catalogs, remote access, file transfer, device discovery, IT inventory, asset monitoring, customer documentation, and more.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.1
124
5
4
3
2
1
48
53
17
4
2
- Value for money
- Ease of use
- Features
- Customer support
4.8
298
5
4
3
2
1
257
36
4
1
0
- Value for money
- Ease of use
- Features
- Customer support
Pros
Craig m.
It Infrastructure Engineer
Danny H.
IT Manager
Luis M.
Translator
Pros
Not enoughreviews yet
Cons
Craig m.
It Infrastructure Engineer
Danny H.
IT Manager
Phillip M.
ICT Support Officer
Cons
Not enoughreviews yet
- Vendor responds to reviews
- Last review5 months ago
- Vendor responds to reviews
- Last review8 months ago
Key features
- Total features47
- API
- Access Controls/Permissions
- Activity Dashboard
- Alerts/Escalation
- Alerts/Notifications
- Asset Lifecycle Management
- Asset Tracking
- Assignment Management
- Audit Management
- Automated Routing
- Availability Management
- Call Center Management
- Capacity Management
- Change Management
- Chat/Messaging
- Chatbot
- Client Portal
- Compliance Management
- Compliance Tracking
- Configurable Workflow
- Contract/License Management
- Cost Tracking
- Customizable Branding
- Customizable Reports
- Dashboard
- Dashboard Creation
- Email Management
- Help Desk Management
- IT Asset Management
- IT Asset Tracking
- IT Reporting
- Incident Management
- Interaction Tracking
- Inventory Management
- Issue Auditing
- Issue Scheduling
- Knowledge Base Management
- Knowledge Management
- License Management
- Macros/Templated Responses
- Maintenance Scheduling
- Mobile App
- Monitoring
- Multi-Channel Communication
- Prioritization
- Problem Management
- Procurement Management
- Project Management
- Real-Time Chat
- Real-Time Monitoring
- Real-Time Notifications
- Recurring Issues
- Release Management
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Requisition Management
- Search
- Self Service Portal
- Service Catalog
- Service Level Agreement (SLA) Management
- Supplier Management
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Task Editing
- Task Management
- Task Progress Tracking
- Task Scheduling
- Task Tagging
- Ticket Management
- Workflow Management
- Total features49
- API
- Access Controls/Permissions
- Activity Dashboard
- Alerts/Escalation
- Alerts/Notifications
- Asset Lifecycle Management
- Asset Tracking
- Assignment Management
- Audit Management
- Automated Routing
- Availability Management
- Call Center Management
- Capacity Management
- Change Management
- Chat/Messaging
- Chatbot
- Client Portal
- Compliance Management
- Compliance Tracking
- Configurable Workflow
- Contract/License Management
- Cost Tracking
- Customizable Branding
- Customizable Reports
- Dashboard
- Dashboard Creation
- Email Management
- Help Desk Management
- IT Asset Management
- IT Asset Tracking
- IT Reporting
- Incident Management
- Interaction Tracking
- Inventory Management
- Issue Auditing
- Issue Scheduling
- Knowledge Base Management
- Knowledge Management
- License Management
- Macros/Templated Responses
- Maintenance Scheduling
- Mobile App
- Monitoring
- Multi-Channel Communication
- Prioritization
- Problem Management
- Procurement Management
- Project Management
- Real-Time Chat
- Real-Time Monitoring
- Real-Time Notifications
- Recurring Issues
- Release Management
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Requisition Management
- Search
- Self Service Portal
- Service Catalog
- Service Level Agreement (SLA) Management
- Supplier Management
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Task Editing
- Task Management
- Task Progress Tracking
- Task Scheduling
- Task Tagging
- Ticket Management
- Workflow Management
Integrations
- Total integrationsN/A
- Total integrations1
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