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Web Help Desk Alternatives

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Top 100 Alternatives & Competitors to Web Help Desk

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HarmonyPSA

4.5
(22)

The next generation of professional services automation.

Features

Total

41

332

43

features in common

41

features in common

HarmonyPSA's unique features

  • Leave Tracking

  • Version Control

  • Consolidation/Roll-Up

  • Offline Time Tracking

Web Help Desk's unique features

  • Requisition Management

  • Supplier Management

Starting from

$65/month

Value for money

4.4

0.3

4.1

What users say about HarmonyPSA's value for money

Customer Service is exactly what you need - fast, informative, helpful and friendly. Fantastic supporting documentation for implementation and continuing use.

Sophie L.

I must have spent countless days looking for the "right" PSA tool and I just kept coming back to Harmony, I love it. Happy to share my experience with anybody thinking about a new PSA.

AF

Alex F.

Vivantio

4.3
(165)

Flexible Software. Focused Service.

Features

Total

34

96

43

features in common

34

features in common

Vivantio's unique features

  • Live Chat

  • Account Alerts

  • Client Management

  • Event Triggered Actions

Web Help Desk's unique features

  • Inventory Tracking

  • Project Time Tracking

  • Cost Tracking

  • Asset Management

Starting from

$42/month

Value for money

4.2

0.1

4.1

What users say about Vivantio's value for money

The ease of doing business is the most best thing I found in Vivantio and also the reports it generates is simply awesome.

SS

Saleem S.

We have received excellent support from cust care at Vivantio throughout the migration plan, and I really appreciate the care, time and dedication he has shown that has helped us enormously.

SK

Steven K.

SolarWinds Service Desk

4.6
(516)

IT Service Desk & Asset Management Software

Features

Total

34

109

43

features in common

34

features in common

SolarWinds Service Desk's unique features

  • Single Sign On

  • Real Time Notifications

  • Customer Service Analytics

  • Multi-Language

Web Help Desk's unique features

  • Support Ticket Tracking

  • Inventory Tracking

  • Billing & Invoicing

  • IT Asset Tracking

Starting from

$19/month

Value for money

4.5

0.4

4.1

What users say about SolarWinds Service Desk's value for money

The dashboard and reporting are very helpful. They give us a good picture of how we're doing and where we can improve.

JI

Jason I.

Ticketing system, knowledge base and inventory management are all awesome and constantly improving. And the metrics are great to help justify budgets to upper management, and show trends.

PS

Paul S.

SysAid

4.5
(338)

Automate IT tasks and workflows with SysAid's ITSM solution

Features

Total

35

83

43

features in common

35

features in common

SysAid's unique features

  • Reporting & Statistics

  • Live Chat

  • Network Monitoring

  • Server Monitoring

Web Help Desk's unique features

  • Dashboard Creation

  • Inventory Tracking

  • Capacity Management

  • Task Scheduling

Value for money

4.5

0.4

4.1

What users say about SysAid's value for money

We've been provided prompt, friendly, and accurate help from both the sales and tech support teams at SysAid over the years. They are always eager to help in any way possible.

BS

Bob S.

Their professional support has always been receptive and their ability to present solution for complex business processes has always been impressive.

CN

Coy N.

Kaseya VSA

4.0
(183)

IT Systems Management Software for Internal IT and MSPs

Features

Total

24

120

43

features in common

24

features in common

Kaseya VSA's unique features

  • Access Controls/Permissions

  • Power Management

  • Diagnostic Tools

  • Application Management

Web Help Desk's unique features

  • Supplier Management

  • Asset Management

  • Procurement Management

  • Workflow Management

Value for money

3.7

0.4

4.1

What users say about Kaseya VSA's value for money

Kaseya support is terrible, I mean really terrible. I think they only have one level 2 technician because the same guy gets back to me when the first guys can't fix it.

AD

Andy D.

The account reps I have had for the past several years have been amazing. You need to get to know as many people as you can at Kaseya and learn to work as a team with them and you will be very happy.

GB

Gene B.

Canfigure

4.8
(12)

Modular ITSM and ITAM solution based on ITIL principles

Features

Total

34

78

43

features in common

34

features in common

Canfigure's unique features

  • Service Reporting

  • Configurable Workflow

  • Prioritization

  • Ratings / Reviews

Web Help Desk's unique features

  • Capacity Management

  • Project Time Tracking

  • Help Desk Management

  • IT Asset Tracking

Value for money

4.6

0.5

4.1

What users say about Canfigure's value for money

With the SLA integration, we are now providing a better service to our internal customers and have really good data to make good business decisions.

Paul N.

Additionally, we use the APIs to help integrate functions of the application to our other systems. Finally, the support of the SupaTools team has been outstanding.

WM

Will M.

VIZOR IT Asset Management

4.0
(1)

ITIL Certified IT Service and Asset Management Solution

Features

Total

39

143

43

features in common

39

features in common

VIZOR IT Asset Management's unique features

  • Application Management

  • Historical Reporting

  • Email Templates

  • Real Time Notifications

Web Help Desk's unique features

  • Availability Management

  • Billing & Invoicing

  • Capacity Management

  • Project Time Tracking

JIRA Service Management

4.4
(267)

The only ITSM solution built on the Jira platform

Features

Total

36

97

43

features in common

36

features in common

JIRA Service Management's unique features

  • Compliance Management

  • Task Management

  • Performance Metrics

  • Prioritization

Web Help Desk's unique features

  • Activity Dashboard

  • Dashboard Creation

  • Project Time Tracking

  • IT Asset Tracking

Starting from

$20/month

Value for money

4.2

0.1

4.1

What users say about JIRA Service Management's value for money

It's a good tool to track your tickets and projects you are working on. The entire Gantt chart flow is really good and helps you keep yourself updated with the projects and issues at hand.

VB

Vishal B.

Great interface provided by service desk. I would recommend Jira, it has fantastic user interface with a lot features.

MP

Mladen P.

SummitAI

4.5
(15)

The future of IT management begins with AI.

Features

Total

40

118

43

features in common

40

features in common

SummitAI's unique features

  • Monitoring

  • Compliance Management

  • Application Management

  • Estimating

Web Help Desk's unique features

  • Capacity Management

  • Billing & Invoicing

  • Task Scheduling

Atera

4.5
(200)

Ultimate All-In-One RMM Tool Suite for MSPs and IT Pros

Features

Total

30

109

43

features in common

30

features in common

Atera's unique features

  • Compliance Management

  • Internet Usage Monitoring

  • Access Controls/Permissions

  • Knowledge Management

Web Help Desk's unique features

  • Task Scheduling

  • Requisition Management

  • Procurement Management

  • Dashboard Creation

Starting from

$79/month

Value for money

4.7

0.6

4.1

What users say about Atera's value for money

The best feature has to be the pricing model. For Business running minimal personnel it is great for being able to start and grow your business.

TM

Ted M.

It's a great and easy tool, just a few more features and will be perfect.

TE

Tamer E.

Freshservice

4.5
(417)

A complete IT service management (ITSM) tool for business

Features

Total

37

148

43

features in common

37

features in common

Freshservice's unique features

  • Contact Management

  • Document Storage

  • Electronic Signature

  • Routing

Web Help Desk's unique features

  • Dashboard Creation

  • Inventory Tracking

  • Capacity Management

  • Procurement Management

Starting from

$19/month

Value for money

4.5

0.4

4.1

What users say about Freshservice's value for money

I placed 2 trouble tickets and I had my account suspended because I apparently was harassing them.

JP

Jacob P.

The pricing for this product is very competitive which is great for the IT budget and value for dollar represent a good deal. I find the Support team is very helpful and responsive.

JM

Joe M.

ChangeGear

4.0
(50)

Cloud based solution to track & control IT services

Features

Total

34

86

43

features in common

34

features in common

ChangeGear's unique features

  • Interaction Tracking

  • Third Party Integrations

  • Training Management

  • SMS Messaging

Web Help Desk's unique features

  • Inventory Tracking

  • Project Time Tracking

  • Billing & Invoicing

  • Asset Management

Value for money

4.0

0.1

4.1

What users say about ChangeGear's value for money

With flexibility comes risk and some of my pain areas are the support services (pay for support) has degraded since I first signed on and are difficult to arrange.

BP

Brion P.

The end users love this software. If you have a good programmer on your team, this product will do just about whatever you want.

PC

Paula C.

Alloy Navigator

4.5
(48)

Award winning IT Asset Mgmt and Service Mgmt platform

Features

Total

40

200

43

features in common

40

features in common

Alloy Navigator's unique features

  • Purchase Order Management

  • Scheduled / Automated Reports

  • Bug Tracking

  • CMDB

Web Help Desk's unique features

  • Availability Management

  • Billing & Invoicing

  • Task Scheduling

Starting from

$19/month

Value for money

4.5

0.4

4.1

What users say about Alloy Navigator's value for money

The help desk and software licensing components really save a lot of time and are easy to use. I've been able to use the software licensing piece to fulfill a Microsoft audit with ease.

JH

John H.

I have used this product over many years and enjoy the ease of use and implementation. In the rare event of any issues the support team are excellent and solutions are found very quickly.

GH

Graham H.

BOSSDesk

4.6
(96)

BOSS Solutions a FrontRunner in Help Desk Software

Features

Total

37

116

43

features in common

37

features in common

BOSSDesk's unique features

  • Compliance Management

  • Task Progress Tracking

  • Real Time Notifications

  • Assignment Management

Web Help Desk's unique features

  • Task Scheduling

  • Project Time Tracking

  • Billing & Invoicing

  • Release Management

Starting from

$19/month

Value for money

4.7

0.6

4.1

What users say about BOSSDesk's value for money

Right out of the box this product was better then the helpdesk we were moving from. The staff has been great to work with and very helpful.

Jessie M.

I have had nothing but a good experience with BOSS Solutions. They offer a wealth of information and solutions that meet of needs and they have a very responsive and friendly team to work with.

MO

Maria O.

SeamlessDesk

4.6
(30)

Simple. Affordable. Service Desk Software.

Features

Total

36

124

43

features in common

36

features in common

SeamlessDesk's unique features

  • Historical Reporting

  • Email Templates

  • Real Time Notifications

  • Configurable Workflow

Web Help Desk's unique features

  • Service Catalog

  • Availability Management

  • Capacity Management

  • Requisition Management

Starting from

$25/month

Value for money

4.8

0.7

4.1

What users say about SeamlessDesk's value for money

We utilize the product primarily for phone-based helpdesk/support for end-users. The 'best' thing about the software is that it improves our teamwork-capabilities for making our customers happy.

DH

Desmond H.

Cost benefits, customizability, great support. We will be sticking with Seamlessdesk for the foreseeable future, it's a great product.

BE

Brad E.

PagerDuty

4.6
(183)

Incident Management & Operations Performance Software

Features

Total

11

40

43

features in common

11

features in common

PagerDuty's unique features

  • IT Monitoring

  • Reporting & Statistics

  • Prioritization

  • Event Logs

Web Help Desk's unique features

  • Dashboard Creation

  • Change Management

  • Supplier Management

  • Reporting/Analytics

Value for money

4.2

0.1

4.1

What users say about PagerDuty's value for money

Integration with CloudWatch, webhooks, Jira is outstanding, functional, and reliable. The application has gotten better over the years I have used it.

KD

Kenneth D.

The ability to to have the information displayed and on the go with the App is great for us as we can engage with stakeholders and its bought in consistency for out out of hours team on alerting.

IA

Imran A.

Onspring

4.8
(34)

Intelligent automation & real-time reporting for any process

Features

Total

22

140

43

features in common

22

features in common

Onspring's unique features

  • Environmental Compliance

  • Policy Library

  • Controls Audit

  • Incident Reporting

Web Help Desk's unique features

  • Self Service Portal

  • Cost Tracking

  • Task Scheduling

  • Knowledge Base Management

Starting from

$174/month

Value for money

4.9

0.8

4.1

What users say about Onspring's value for money

The education and support from the OnSpring team is outstanding. They are truly partnered in understanding your problem and helping you build a solution to meet it.

Michael M.

We are very happy with it, and we know we can expand on this to include more when we are ready.

JJ

Julie J.

EZOfficeInventory

4.6
(1,1k)

Asset Tracking and Management Software

Features

Total

24

130

43

features in common

24

features in common

EZOfficeInventory's unique features

  • Multi-Currency

  • Reservations Management

  • Customizable Forms

  • Barcode/Label Management

Web Help Desk's unique features

  • Self Service Portal

  • Knowledge Base Management

  • Release Management

  • Surveys & Feedback

Starting from

$35/month

Value for money

4.6

0.5

4.1

What users say about EZOfficeInventory's value for money

It's great software for keeping track of equipment assets used on a daily/weekly basis. It's been a great resource for the entire staff, and the customer service is phenomenal.

BT

Billy T.

Entering our assets was extremely simple and I am very happy with the ability to customize the software to my requirements.

GY

George Y.

Features

Total

24

100

43

features in common

24

features in common

RMM's unique features

  • Remote Monitoring & Management

  • Patch Management

  • For MSPs

  • Approval Process Control

Web Help Desk's unique features

  • Supplier Management

  • IT Asset Tracking

  • Procurement Management

  • Workflow Management

Starting from

$50/month

Value for money

4.3

0.2

4.1

What users say about RMM's value for money

What i like most about SolarWinds RMM is the the integration of multiple software solutions in one location. Also the SSO to other RMM software like Backup is great.

AR

Anonymous Reviewer

SolarWinds has a great solutions and been happy with the support. They give generous discounts and allow very attractive solutions to provide more features and products to our clients.

Rex S.

NinjaRMM

4.9
(134)

The Easiest-to-Use Unified Endpoint Management Platform

Features

Total

25

90

43

features in common

25

features in common

NinjaRMM's unique features

  • Mobile Access

  • Configuration Management

  • Automated Scheduling

  • Issue Auditing

Web Help Desk's unique features

  • Project Time Tracking

  • Asset Management

  • Knowledge Base Management

  • Support Ticket Management

Starting from

$3/month

Value for money

4.8

0.7

4.1

What users say about NinjaRMM's value for money

The patch management works great, clients feel confident that we are proactive with important security updates.

JG

Jamie G.

This software is extremely easy to use, and amazing at monitoring all of my IT assets and network.

JC

Jay C.

AssetSonar

5.0
(3)

IT Asset Management Software

Features

Total

20

60

43

features in common

20

features in common

AssetSonar's unique features

  • SSL Security

  • Reservations Management

  • Fixed Asset Management

  • Customizable Reports

Web Help Desk's unique features

  • Project Time Tracking

  • Workflow Management

  • Help Desk Management

  • Knowledge Base Management

N-central

3.8
(35)

On-premise and hosted RMM software for MSPs

Features

Total

23

75

43

features in common

23

features in common

N-central's unique features

  • Remote Monitoring & Management

  • Endpoint Protection

  • Predictive Analytics

  • Bandwidth Monitoring

Web Help Desk's unique features

  • Dashboard Creation

  • Task Scheduling

  • Alerts / Escalation

  • IT Asset Tracking

Value for money

3.4

0.7

4.1

What users say about N-central's value for money

It's a good product once you get through the learning curve. The product admins are eager to make the product more effective and efficient at helping you manage your client's networks.

AR

Anonymous Reviewer

The patch management feature is far superior compared to any other platform I have used. They are partnered with BitDefender offering an integrated AV solution providing a true complete RMM solution.

AR

Anonymous Reviewer

Zendesk

4.4
(2,6k)

Service-first CRM company that builds support & sales tools

Features

Total

27

196

43

features in common

27

features in common

Zendesk's unique features

  • Conditional Logic

  • Usage Tracking/Analytics

  • Dashboard

  • Content Creation

Web Help Desk's unique features

  • Cost Tracking

  • Requisition Management

  • Inventory Tracking

  • Inventory Management

Starting from

19/month

Value for money

4.1
4.1

What users say about Zendesk's value for money

Overall experience has been good. Very happy for the product and how it helps us stay organized with the tickets we have coming in.

NT

Nick T.

I love that its very user friendly to use ad easy to manage tasks. I love the interface make it easy to get tickets handled and provide the best customer service for my job.

SB

Sophia B.

HappyFox Help Desk

4.6
(83)

Helpdesk, customer support software

Features

Total

20

91

43

features in common

20

features in common

HappyFox Help Desk's unique features

  • Full Text Search

  • Survey/Poll Management

  • Content Management

  • Collaboration Tools

Web Help Desk's unique features

  • Inventory Management

  • Compliance Tracking

  • Contract/License Management

  • Asset Management

Starting from

$29/month

Value for money

4.5

0.4

4.1

What users say about HappyFox Help Desk's value for money

The ability to extract constituent data is very helpful. It helps us strategize on how to improve our constituent relations.

SA

Sharon A.

It's easy to use across teams, easy to view data and easy to customize for our needs. There is also a wonderful help team that was instrumental in getting us set up and functioning as we needed.

KR

Kelsey R.

Yonyx

4.8
(105)

Decision tree driven Interactive guides for customer service

Features

Total

8

40

43

features in common

8

features in common

Yonyx's unique features

  • Full Text Search

  • Call Center Management

  • FAQ

  • Cataloging/Categorization

Web Help Desk's unique features

  • Capacity Management

  • Alerts / Escalation

  • Release Management

  • Inventory Management

Value for money

4.7

0.6

4.1

What users say about Yonyx's value for money

Far and away the best part is the support I've received from a customer rep. They always make themselves available to answer any and all of my questions and share their vast wealth of knowledge.

AD

Andrew D.

I like the user interface, it is super intuitive and visually appealing.

AR

Anonymous Reviewer

Kayako

4.0
(158)

Unified customer service platform

Features

Total

23

89

43

features in common

23

features in common

Kayako's unique features

  • Virtual Assistant

  • Configuration Management

  • WYSIWYG Editor

  • Collaboration Tools

Web Help Desk's unique features

  • Supplier Management

  • Audit Management

  • Asset Management

  • Requisition Management

Starting from

$15/month

Value for money

3.8

0.3

4.1

What users say about Kayako's value for money

I really like the clean and simple interface. Its a pleasure to use and looks really nice on a mretina screen.

Samir H.

Control of the conversations with my costumers, insights of what they need (What kind of doubts they have), a nice support that helps me with the configuration, a beautiful landpage for my articles.

Mirele K.

Vision Helpdesk

4.6
(28)

Help Desk, Multi Company Desk and ITSM / ITIL Service Desk

Features

Total

29

85

43

features in common

29

features in common

Vision Helpdesk's unique features

  • Issue Scheduling

  • Tagging

  • Call Center Management

  • Requirements Management

Web Help Desk's unique features

  • Compliance Tracking

  • Availability Management

  • Inventory Tracking

  • Project Time Tracking

Starting from

$8/month

Value for money

4.4

0.3

4.1

What users say about Vision Helpdesk's value for money

What I like about Vision Helpdesk is that it is organized and easy to manage. It is also very user-friendly and we had really good responses from our clients.

HP

Hafifah P.

SLA supported, good reporting, unlimited agents, customization help, very nice support, constant update with stable release, cost effective, mobile application, etc.

Gitesh T.

Freshdesk

4.5
(2,3k)

Online helpdesk system and customer service software

Features

Total

20

126

43

features in common

20

features in common

Freshdesk's unique features

  • Event Triggered Actions

  • Decision Support

  • Real Time Monitoring

  • Customizable Reports

Web Help Desk's unique features

  • Inventory Management

  • Compliance Tracking

  • Contract/License Management

  • Asset Management

Starting from

$19/month

Value for money

4.4

0.3

4.1

What users say about Freshdesk's value for money

I love support team, they're always there 24-7 replying to my queries and keen on giving alternative solutions. I love the idea of customizing the ticket and adding templates.

RA

Rana A.

Freshdesk provides an unrivalled ability to stay on top of client support and issue management. This tool is so far the best in class at supporting our needs in supporting our client base.

AR

Anonymous Reviewer

Features

Total

32

86

43

features in common

32

features in common

InvGate Service Desk's unique features

  • Employee Reward Programs

  • Third Party Integrations

  • Configuration Management

  • Service Reporting

Web Help Desk's unique features

  • Capacity Management

  • Inventory Management

  • Help Desk Management

  • Requisition Management

Value for money

4.5

0.4

4.1

What users say about InvGate Service Desk's value for money

Invgate Service Desk manages complex processes in a very easy and nice to use way. The integration with Invgate Asset Management tool is amazing.

FA

Fernanda A.

Easy to setup and easy to understand on daily usage, the relations between grouping, help desk and catalog is superb.

WH

Windy H.

Agiloft

4.9
(31)

Agile Contract Management that works the way you do

Features

Total

31

109

43

features in common

31

features in common

Agiloft's unique features

  • Document Templates

  • Electronic Signature

  • Records Management

  • Digital Signage

Web Help Desk's unique features

  • Support Ticket Tracking

  • Inventory Tracking

  • Dashboard Creation

  • Asset Management

Starting from

$65/month

Value for money

4.8

0.7

4.1

What users say about Agiloft's value for money

Lumina has been using Agiloft (and its predecessor SupportWizard) for 7 years, for issue tracking, and customer support. We have found it outstanding in its flexibility, ease of use, and reliability.

MH

Max H.

Agiloft has always been quick to solve the few (if any) problems that have occurred, and they are happy to help customize the product to better align with my organization's needs.

RM

Ryan M.

OpsGenie

4.7
(123)

Modern IT incident management and response solution

Features

Total

11

58

43

features in common

11

features in common

OpsGenie's unique features

  • Contact Management

  • Data Synchronization

  • Real Time Monitoring

  • Single Sign On

Web Help Desk's unique features

  • Service Catalog

  • Change Management

  • Supplier Management

  • Billing & Invoicing

Starting from

$9/month

Value for money

4.4

0.3

4.1

What users say about OpsGenie's value for money

I like the user-friendly interface and how easy it is to integrate with other applications. The search functionality in the Alerts section is super flexible and easy to use.

GV

Gurpreet V.

The economics of the platform fit our needs better than the alternatives. I like the ability to easily spread the responsibility of support across the team.

James S.

Salesforce Service Cloud

4.4
(513)

Customer Service & Field Service Management Solutions

Features

Total

31

195

43

features in common

31

features in common

Salesforce Service Cloud's unique features

  • Fund Accounting

  • Guided Problem Solving

  • Archiving & Retention

  • Mobile Access

Web Help Desk's unique features

  • Procurement Management

  • Inventory Tracking

  • Supplier Management

  • IT Asset Tracking

Value for money

4.1
4.1

What users say about Salesforce Service Cloud's value for money

Great and positive experience with this product. A big investment but will give you tools to make you successful.

MF

Mike F.

The one disadvantage is that it's certainly not the easiest system to use, and there's no way the average Jo can set themselves up on it alone.

Claire B.

GoToAssist

4.5
(131)

Remote support software

Features

Total

15

30

43

features in common

15

features in common

GoToAssist's unique features

  • Access Controls/Permissions

  • Knowledge Management

  • Real-Time Chat

  • Screen Sharing

Web Help Desk's unique features

  • Service Catalog

  • Reporting/Analytics

  • Billing & Invoicing

  • Support Ticket Management

Starting from

$69

Value for money

4.2

0.1

4.1

What users say about GoToAssist's value for money

The best features are the ability to obtain diagnostic information on the host machine with the click of a button and the ability to have other support team members join a session.

AR

Anonymous Reviewer

I used this software for years and have seen it through many different variations but it definitely remains my favourite. Its ease of use and complex features are made functional and fun to use.

Tracey M.

ConnectWise Manage

4.1
(188)

A PSA Tool Designed To Run Your As-a-Service Business

Features

Total

34

139

43

features in common

34

features in common

ConnectWise Manage's unique features

  • Opportunity Management

  • Real Time Notifications

  • Third Party Integrations

  • Returns Management

Web Help Desk's unique features

  • Workflow Configuration

  • Multi-Channel Communication

  • Cost Tracking

  • Requisition Management

Value for money

3.9

0.2

4.1

What users say about ConnectWise Manage's value for money

Great organization of information including client information, tickets, and if needed documentation. Highly recommend as it's a great solution for an MSP of any size.

Derek S.

The best feature of Connectwise Manage is that it offers very good integration with other Connectwise and third-party systems for ticketing, finance, configuration management, etc.

BB

Brandon B.

HaloPSA

4.8
(16)

HaloPSA brings everything an MSP needs into one location.

Features

Total

30

150

43

features in common

30

features in common

HaloPSA's unique features

  • Compliance Management

  • Real Time Reporting

  • Remote Monitoring & Management

  • Anti Virus

Web Help Desk's unique features

  • Compliance Tracking

  • Availability Management

  • Release Management

  • Service Catalog

Starting from

£29/month

Value for money

4.5

0.4

4.1

What users say about HaloPSA's value for money

This software is very modern and very easy to use. Customisation and branding is easy to do and the help and support from day 1 has been excellent.

AS

Andy S.

From bespoke consultancy, to fabulous guys on support, we have full confidence in the product that allows us to grows into it, as and when required.

Matthew R.

LogMeIn Rescue

4.7
(127)

Remote support for helpdesks, call centers and organizations

Features

Total

18

62

43

features in common

18

features in common

LogMeIn Rescue's unique features

  • Real Time Screen Sharing

  • Multi-Participant Screen Sharing

  • Predictive Dialer

  • Softphone

Web Help Desk's unique features

  • Project Time Tracking

  • Workflow Management

  • Help Desk Management

  • Task Scheduling

Starting from

$149/month

Value for money

4.2

0.1

4.1

What users say about LogMeIn Rescue's value for money

It is really an amazing experience, it made our life very easy and customers really loved the option to have icon on their desktops that they just double click on it to ask for support.

AR

Anonymous Reviewer

There are a lot of options for delivering the connection info. There is good reporting, and the ability to capture screens, as long as we are working from the office, and strong APIs.

JP

Jed P.

Wix Answers

4.6
(21)

The only platform with all support channels in one place.

Features

Total

17

89

43

features in common

17

features in common

Wix Answers' unique features

  • Contact Management

  • Search/Filter

  • Mobile Access

  • Configurable Workflow

Web Help Desk's unique features

  • Project Time Tracking

  • Billing & Invoicing

  • Cost Tracking

  • Contract/License Management

Starting from

$24/month

Value for money

4.3

0.2

4.1

What users say about Wix Answers' value for money

We like the clear and clean design and functionality, beautiful layout, easy handling, easy and professional website integration with a clear structure.

Suzy N.

It's a great tool to solve issues and receive tips and help from professionals. Totally useful for beginners and professionals who need support in building their page.

AV

Antonios V.