Explore a recommended list of Web Help Desk alternatives for your business in 2019. Compare alternatives to Web Help Desk side by side and find out what other people in your industry are using. Let GetApp help you determine if the competition offer better features or value for money.
The next generation of professional services automation.
HarmonyPSA supports the entire business lifecycle, from lead generation to contract renewal. It is designed and built specifically for software and services businesses, automating business functions in a single platform available from the cloud on any device.Read more about HarmonyPSA
Gain valuable insight
With all the functionality you need in one place you’ll have the visibility to see what’s going on at the highest level and make more informed decisions.
With integrated time tracking systems and streamlined, automated billing you can bill more quickly and accurately. Contract management functionality eliminates revenue leakage and so improves profitability.
Convert more of your sales pipeline using our campaign management tools. Maintain and grow your existing customer base by providing exceptional customer service.
Defined workflow processes will ensure that work gets done the way you want it to, every time, saving time and resources
SolarWinds Service Desk is a fully integrated service desk and asset management solution that allows IT and other service providers to effectively manage and connect service requests to IT assets. Code-free customization allows customers to fully deploy a robust ITSM solution within days.Read more about SolarWinds Service Desk
Vivantio is flexible, reliable, trusted service management software.
From simple incident management to full-enterprise ITSM, Vivantio empowers you to deliver service excellence to your entire organization. Read more about Vivantio Pro
Kaseya VSA is your comprehensive solution to providing IT services at scale, whether you're an in house IT department or an MSP. VSA offers the absolute best technician experience with Kaseya Live Connect, and supporting offerings in Patch, AV/AM, monitoring and more.Read more about Kaseya VSA
Modular ITSM and ITAM solution based on ITIL principles
Canfigure provides integrated or standalone CMDB, Asset Management, Change Management and Service Desk. The highly adaptable design means you can configure the software yourself to cater for any business requirement. Both on-premise and cloud deployment available.Read more about Canfigure
ITIL Certified IT Service and Asset Management Solution
VIZOR is an ITIL Certified IT Service and Asset Management Solution. Features include automatic ticket assignment, license management, knowledgebase, email integration, SLA support, self-service portal, network discovery, integrations with SCCM and LANSweeper.Read more about VIZOR HelpDesk & Assets On-premise or Cloud. Try for Free.
Jira Service Desk is a service management software that connects IT to businesses through fast, accountable resolution of customer requests. Built on Atlassian’s Jira workflow engine, Jira Service Desk is collaborative, has a knowledge base that’s low cost, is easy to set up and scale, highly flexible, and features a powerfully-simple user experienc… Read more about Jira Service Deske.
Powerful Service Desk and Simple to Use, Modular ITSM Tool
Since 2002, SysAid’s been passionate about streamlining over 10K organizations with leading-edge IT service management (ITSM) solutions. We’re confident that SysAid can likewise make your life easier and ultimately help maximize profits. Read more about SysAid
IT service management solution for businesses of all sizes
EV Service Manager, by EasyVista, is a cloud-based IT service management (ITSM) solution, which assists organizations of all sizes with incident tracking and task management. Key features include trend analysis, request fulfillment, financial management, and reporting.Read more about EV Service Manager
Web Tracks is an IT asset management and help desk solution designed to help businesses of all sizes with automating ticket assignments and managing their IT inventory. Key features include time tracking, purchase order management, auditing, email alerts, and reporting.Read more about Web Tracks
Support Every Customer. Anytime. Anywhere.
Engage with your customers when and where they are. Deliver service across every channel, over any device. Empower your customers with communities. Track key contact center metrics in real-time. And enable every employee to deliver outstanding service at every point of interaction.Read more about Salesforce Service Cloud
Help Desk, Multi Company Desk and ITSM / ITIL Service Desk
We offer three products to manage customer support for all size business.
1) Multi channel help desk software
2) Satellite help desk (Multi company help desk )
3) Service desk software (PINKVerify Certified - ITIL / ITSM Complaint) Read more about Vision Helpdesk
A PSA Tool Designed To Run Your As-a-Service Business
ConnectWise Manage is a business management platform designed to run your technology solution business, connecting everything to allow for superior service delivery, know your business better, discover full-visibility billing, and handle handoffs without hiccups.Read more about ConnectWise Manage
InvGate Service Desk is web-based solution designed to streamline and optimize IT service delivery and support. InvGate features include gamification rewards and motivation, problem and change management, hardware and software tracking, knowledge base and self service portals, & more.Read more about InvGate Service Desk
Zendesk is a cloud-based customer service software solution trusted by over 40,000 organizations worldwide. Companies such as Groupon, Box, and Zappos are using Zendesk to lower costs, raise productivity, and increase customer satisfaction. Loved by both customer service teams and their customers for its beautifully simple interface, Zendesk is ea… Read more about Zendesksy to try, buy, implement, and use. Zendesk seamlessly integrates all of your support channels including email, web, chat, and social media.
Deploy to as many customer service agents as you need whether it's 5, 50, or 500. Zendesk has been deployed by companies with thousands of agents and with tens of thousands of tickets each day.
Automation software for all Professional Service Businesses
Accelo lets you manage all your client work in one powerful cloud-based solution - from prospect to payment and everything in between. Accelo helps you to gain visibility into the performance of your entire business so that you can easily deliver the work your clients love.Read more about Accelo Try it now for free!
100% free CRM, collaboration and communication tool suite
Bitrix24 is a free cloud & open source collaboration platform providing CRM, document management, tasking, time management, & project management tools. Used by over 5 million businesses worldwide. Read more about Bitrix24
Asset Panda's cloud-based asset tracking & management platform supports work order management, purchase order management, compliance management, check in & check out, depreciation, service management, enterprise service desk solutions, & more, plus iOS & Android mobile apps… Read more about Asset Panda
IT asset risk management software for companies of all sizes
Keylight is a security and risk management solution designed to help organizations centrally manage audit preparation and execution, compliance, business continuity, health & safety, IT, operational, third-party risk, issues & incidents, IT threats and vulnerabilities, policy governance and more… Read more about Keylight Platform
Reftab is an asset management and tracking solution for businesses to track fixed assets, licenses, and accessories. The cloud-based tool offers features including a check in and check out functionality, barcode and QR-code scanning, loan tracking, asset reservations, reporting, and more.Read more about Reftab
SpaceRunner is a web-based planning & management solution that visualizes equipment, assets, and other data on any virtual image, map or floor plan. Track and relate information about assets in that space such as information like warranties, maintenance performed, part numbers and serial numbers.Read more about SpaceRunner
Cloud-based mobile device management solution for SMEs
Fleetsmith is a cloud-based mobile device management solution designed to help small to midsize enterprises automate deployment, as well as security and compliance for iOS-based devices. The platform enables users to manage tasks, processes, device configuration, security, and patch application.Read more about Fleetsmith
Asset management solution for software, SaaS & IaaS
Snow License Manager is a software asset management (SAM) solution designed to help organizations reduce the risk and complexity associated with licensing for software, SaaS and IaaS, as well as prevent overspending on cloud resources & software entitlements, while ensuring full compliance… Read more about Snow License Manager
AssetSonar is an IT asset management solution which offers tools for organizing, tracking & reporting on technology hardware & software assets across locations & departments. The online solution allows businesses to track their assets throughout the entire lifecycle from procurement to retirement.Read more about AssetSonar
FileWave is a multi-platform MDM (mobile device management) software that caters to businesses in government, education industry, healthcare and medical, and other enterprises. FileWave helps maintain different devices to simplify multi-platform endpoint management.Read more about FileWave
ManageEngine AssetExplorer is a web-based IT Asset Management (ITAM) tool that helps you monitor and manage assets in your network from planning phase to disposal phase. AssetExplorer gives you different solutions on how to ensure discovery of all the assets in your network.Read more about ManageEngine AssetExplorer You can handle software & hardware assets, ensure software license compliance and track purchase orders & contracts - the whole nine yards! AssetExplorer is easily to install and works right out of the box.
You can download the 30-day trial from our website
Endpoint management for desktops, servers & mobile laptops
LogMeIn Central is an endpoint management solution which helps IT professionals to monitor, manage, and secure their organization's endpoint infrastructure including desktops, servers and laptops. Users can remotely deploy & automate routine IT tasks for any PC or Mac from anywhere, via any device.Read more about LogMeIn Central
Intelligent low-code and process management platform
Bpm’online studio enterprise is an intelligent low-code and process management platform for medium and large organizations with out-of-the-box solutions and templates. Read more about bpm'online studio
RescueAssist is a remote support software that offers solutions for both SMBs as well as enterprises looking to provide advanced remote service levels. The software is used by IT managers, IT consultants, software consultants, MSPs and IT customer support reps to access and control devices remotely and solve technical issues.Read more about RescueAssist RescueAssist offers a complete remote support solution that allows you to access PC, Mac and mobile devices from your desktop or mobile device.
Manage customer support and sales leads right from Gmail
Hiver helps you manage customer support and sales right from your Gmail. With Hiver, teams can collaborate on Shared email accounts like support@ or sales@ without having to leave their Gmail accounts. Read more about Hiver
Premium Customer Service Software for Live Chat & Help Desk
LiveChat: Loved worldwide! Used by over 27,000 companies! Delivering answers to questions from the customers on the spot. This premium live chat software and help desk software turns support teams into customer service rockstars! Try now! Read more about LiveChat
TeamSupport is helpdesk software built for business to business customer support. Full visibility of customers, parent-child relationships, customizable SLAs, Customer Health Index, and even associate tickets at a company level to improve customer relationships.Read more about TeamSupport
Help desk and live chat solution for customer service
LiveHelpNow is a help desk software solution for customer service and live chat. LiveHelpNow's live chat tool engages with website visitors to garner customer feedback, send targeted messages & relevant recommendations. It also provides email & ticket management, knowledge base publishing & more.Read more about LiveHelpNow
Cloud Based Help Desk Software That Actually Helps
Cayzu helps users manage all support requests from a single cloud portal, whether they are coming in via phone, email, Facebook, Twitter or even mobile. Cayzu enables organizations to seamlessly handle multiple brands & products each with their own branded end-user portal.Read more about Cayzu
Teamwork Desk takes care of ticket management so you can take care of your customers. Reduce silos, improve collaboration, and ensure nothing goes unanswered by managing all communications from one central system. Empower your team to see exactly who’s responsible for what for faster resolutions.Read more about Teamwork Desk
Helpdesk and Ticketing solution for businesses of all sizes
SeamlessDesk is a cloud-based helpdesk solution designed to help small to large businesses streamline customer support processes with a ticketing system, built-in inbox & a notification system, which sends push messages to inform agents about new support tickets & customer responses.Read more about SeamlessDesk
ThinkOwl is a cloud-based helpdesk solution which helps small to large businesses manage operations related to customer service management. ThinkOwl is an AI-based platform which collects & analyzes customer interactions across different channels such as live chat, Facebook & Twitter.Read more about ThinkOwl
Tired of answering "What's the WiFi password?" Spoke auto-resolves more than 40% of requests using AI, and the more you use Spoke, the smarter the machine learning gets. When you don't need to worry about answering the same FAQ over and over again, your team can focus on more important tasks.Read more about Spoke
Solarwinds Take Control (formerly SolarWinds MSP Anywhere) is web-based remote control software for IT service businesses who need to solve client problems, fast. Read more about SolarWinds Take Control
Web-based help desk designed for better customer experience
Help Scout is customer service & help desk software for companies of all sizes. Users can work seamlessly across departments, or manage several products/brands from a single account. Features include workflows, an automation based system, and collaboration tools.Read more about Help Scout
KronoDesk is a cloud-based and on-premise integrated customer support system that includes help desk ticketing, customer support forums and an online knowledge base in a single user interface. Designed specifically for software support teams, KronoDesk feeds the application lifecycle from end-to-end… Read more about KronoDesk
Ticketing software for effortless customer support
HelpDesk is an online ticketing system that simplifies your customer service efforts. Delight your customers with excellent support, and resolve tickets faster. Personalised messages will increase your customer satisfaction. Read more about HelpDesk
Cloud-based customer service solution for firms of all sizes
HubSpot Service Hub is a cloud-based customer service platform, which aims to simplify processes for managing customer queries & improving client engagement. It allows users to connect with customers via live chat, one-to-one customer communication, conversational bots, and more.Read more about HubSpot Service Hub
Customer Communication tool for Support, Marketing & Sales
HelpCrunch is a top-rated customer communication platform for your Support, Marketing & Sales.
Increase conversions and sales, improve support, and grow faster with HelpCrunch.
- Live Chat
- Auto Messages
- Email Marketing
- Help Desk
- Knowledge Base
Try HelpCrunch Free!… Read more about HelpCrunch
Project management software for the bigger picture
Teamwork Projects is the project management software that lets you own the big picture. Teamwork Projects takes care of the details so your team can focus on delivering results. Read more about Teamwork Projects
Pivotal Tracker is an award winning, easy to use collaboration and web-based project management software for agile development teams. It keeps everyone, even distributed teams focused and on the same page, with an integrated, always up to date story board.Read more about Pivotal Tracker
Your team will stay on target with Tracker's continuous, automatic prediction of milestone completion dates, based on historical performance. Most importantly, you'll get the right product to the market, sooner, based on Pivotal Tracker's simple, yet powerful workflow which encourages continuous customer feedback and prioritization on each project you manage.
With this agile application life cycle management tool, increase visibility and collaboration, while creating realistic estimates. The iterative workflow and story management in Pivotal Tracker embodies years of experience by Pivotal Labs on real world client projects.
Pivotal Tracker is available for the iOS platform (iPhone / iPad)
An online work execution platform for any size organization.
Smartsheet, an online work execution platform, empowers organizations to plan, track, automate, and report on work. Over 80,000 brands rely on Smartsheet for project and work management because of its easy-to-use interface, real-time gantt charts and dashboards, and work automation features.Read more about Smartsheet
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At GetApp, our comprehensive software listings, verified user reviews, product comparison pages, articles and AppFinder, our assistive tool, will empower you to make confident and well-informed purchase decisions.
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