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Spiceworks Cloud Help Desk vs Reftab Comparison (2026)
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Good recommendations?
Spiceworks Cloud Help Desk
4.4
(586)5
301
4
220
3
50
2
13
1
2
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Reftab
4.7
(139)5
101
4
34
3
4
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Overview
Keep track of everything that’s happening on your network – from when a user installs a piece of software they shouldn’t have, to when your printer’s toner level gets low! Spiceworks lets you monitor and receive alerts on all the network happenings you care about most!
Reftab is a cloud-based asset tracking solution that helps businesses manage IT hardware, equipment, and accessories with real-time visibility. Track asset location, ownership, and usage with check-in/out, reservations, and reporting tools.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.4
586
5
4
3
2
1
301
220
50
13
2
- Value for money
- Ease of use
- Features
- Customer support
77%
would recommend this app4.7
139
5
4
3
2
1
101
34
4
0
0
- Value for money
- Ease of use
- Features
- Customer support
94%
would recommend this appPros
“Students are able to follow the entire life-cycle of an IT related situation including tickte submission, documentation, progress, reporting and resoltion.”
RS
Raul S.
Professor
“Spiceworks Cloud Help Desk gives us value for money because it enhances team collaboration and provides accurate features.”
PT
Piergiorgio T.
Project Manager
“We were able to customize the ticket categories to fit our business and on the few times there was a problem it was resolved in an efficient manner.”
DA
Donna A.
IT Systems Manager
Pros
“as someone in IT, the ability to integrate with our environment using the built in autopilot and dell integrations is also a much appreciated feature.”
JL
Joe L.
IT Admin
“We really like the Dell Sync with Reftab as it allows us the see purchase date and warranty expiration of our laptops and desktops”
SV
Steven V.
IT Specialist
“Reftab allows us to keep close track of anything from high dollar assests, computers, monitors, and accessories, all the way down to product licenses and general supplies.”
JJ
Jason J.
Sr. IT Support
Cons
“There is one bug happens sometimes when I try to reply a customer inside the ticket.”
NY
Naz Y.
Technology Integration and Support Specialist
“I know that the ads are a necessity, and that a paid subscription could fix the ads, but we do not pay, and they sometimes get annoying.”
JF
Juan F.
CIO
“There also have been some access issues in the past.”
JR
Jerren R.
Payroll Clerk
Cons
“You cant directly print a kit list or export PDF from a booking so we can print a physical kit list to help with our prep, instead we have to export an excel file with all the information and then delete the columns that are irrelevant, incredibly time consuming. When it shows the calendar view of booking availability it shows that its booked but you cant just click on the calendar and see the times and user, it just shows their e-mail in the booking which for us doesnt work as its just a student number.”
AP
Ari P.
Senior Film Technician
“The user portal doesn’t work well at all on mobile devices, and making reservations for multiple assets isn’t very streamlined”
DH
Dominick H.
Senior Technician
“I do not like that there isn’t categories for kits or accessories, it makes it a lot harder for our front facing clients to navigate”
LN
Luciano N.
Senior Film Technician
- Vendor responds to reviews
- Last review4 months ago
- Vendor responds to reviews
- Last review2 months ago
Key features
- Total features62
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Ad hoc Reporting
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Application Management
- Approval Process Control
- Approval Workflow
- Asset Accounting
- Asset Assignment
- Asset Categorization
- Asset Images
- Asset Kitting
- Asset Library
- Asset Lifecycle Management
- Asset Planning
- Asset Tracking
- Assignment Management
- Audit Management
- Audit Trail
- Automated Discovery
- Automated Responses
- Automated Routing
- Automated Scheduling
- Bandwidth Monitoring
- Barcode Printing
- Barcode Recognition
- Barcode/Ticket Scanning
- Barcoding/RFID
- Baseline Manager
- Budgeting/Forecasting
- Calendar Management
- Calibration Management
- Calibration Scheduling
- Capacity Management
- Categorization/Grouping
- Certificate/Label Printing
- Certification & Licensing
- Change Management
- Check-in/Check-out
- Checklists
- Complaint Monitoring
- Compliance Management
- Compliance Tracking
- Configuration Management
- Connectivity Management
- Contract/License Management
- Cost Tracking
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Customization
- Dashboard
- Data Import/Export
- Data Visualization
- Deadline Management
- Depreciation Management
- Diagnostic Tools
- Digital Signature
- Disposal Management
- Document Management
- Document Storage
- Downtime Tracking
- Electronic Signature
- Email Alerts
- Email Management
- Employee Management
- Employee Onboarding
- Equipment Maintenance
- Equipment Management
- Equipment Tracking
- Event Logs
- Facility Management
- Facility Scheduling
- Fixed Asset Management
- For Mechanical Equipment
- For Websites
- Forecasting
- Funding Source Tracking
- GPS
- HR Management
- Help Desk Management
- Historical Reporting
- IT Asset Management
- IT Asset Tracking
- IT Reporting
- Incident Management
- Inspection Management
- Instrument Management
- Inventory Control
- Inventory Management
- Inventory Optimization
- Inventory Replenishment
- Inventory Tracking
- Invoice Management
- Issue Auditing
- Issue Scheduling
- Job Management
- Knowledge Base Management
- Knowledge Management
- Label Printing
- Label Templates
- Labeling
- License Inventory
- License Management
- License Tracking
- Location Tracking
- Maintenance Management
- Maintenance Scheduling
- Mobile Access
- Mobile App
- Monitoring
- Multi-Location
- Network Analysis
- Network Monitoring
- Onboarding
- Order Management
- Parts Management
- Patch Management
- Performance Metrics
- Performance Monitoring
- Predictive Maintenance
- Preventive Maintenance
- Prioritization
- Problem Management
- Procurement Management
- Project Management
- Purchase Order Management
- Purchasing & Receiving
- QR Codes
- Quality Control
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Records Management
- Reminders
- Remote Access/Control
- Renewal Management
- Reporting & Statistics
- Reporting/Analytics
- Requisition Management
- Reservations Management
- Resource Management
- Risk Assessment
- Root Cause Analysis
- SaaS Operations Management
- Safety Management
- Scheduled/Automated Reports
- Scheduling
- Search/Filter
- Security Management
- Self Service Portal
- Serial Number Tracking
- Server Monitoring
- Service History
- Service Level Agreement (SLA) Management
- Shadow IT Detection
- Single Sign On
- Software License Management
- Spend Control
- Spend Management
- Status Tracking
- Stock Management
- Subscription Management
- Summary Reports
- Supplier Management
- Support Ticket Management
- Support Ticket Tracking
- Tagging
- Task Management
- Task Scheduling
- Third-Party Integrations
- Ticket Management
- Training Management
- Transaction History
- Uptime Reporting
- Usage Tracking/Analytics
- User Management
- Utilization Reporting
- Vendor Management
- Warehouse Management
- Warranty Tracking
- Web Traffic Reporting
- Work Order Management
- Workflow Management
- Total features156
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Ad hoc Reporting
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Application Management
- Approval Process Control
- Approval Workflow
- Asset Accounting
- Asset Assignment
- Asset Categorization
- Asset Images
- Asset Kitting
- Asset Library
- Asset Lifecycle Management
- Asset Planning
- Asset Tracking
- Assignment Management
- Audit Management
- Audit Trail
- Automated Discovery
- Automated Responses
- Automated Routing
- Automated Scheduling
- Bandwidth Monitoring
- Barcode Printing
- Barcode Recognition
- Barcode/Ticket Scanning
- Barcoding/RFID
- Baseline Manager
- Budgeting/Forecasting
- Calendar Management
- Calibration Management
- Calibration Scheduling
- Capacity Management
- Categorization/Grouping
- Certificate/Label Printing
- Certification & Licensing
- Change Management
- Check-in/Check-out
- Checklists
- Complaint Monitoring
- Compliance Management
- Compliance Tracking
- Configuration Management
- Connectivity Management
- Contract/License Management
- Cost Tracking
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Customization
- Dashboard
- Data Import/Export
- Data Visualization
- Deadline Management
- Depreciation Management
- Diagnostic Tools
- Digital Signature
- Disposal Management
- Document Management
- Document Storage
- Downtime Tracking
- Electronic Signature
- Email Alerts
- Email Management
- Employee Management
- Employee Onboarding
- Equipment Maintenance
- Equipment Management
- Equipment Tracking
- Event Logs
- Facility Management
- Facility Scheduling
- Fixed Asset Management
- For Mechanical Equipment
- For Websites
- Forecasting
- Funding Source Tracking
- GPS
- HR Management
- Help Desk Management
- Historical Reporting
- IT Asset Management
- IT Asset Tracking
- IT Reporting
- Incident Management
- Inspection Management
- Instrument Management
- Inventory Control
- Inventory Management
- Inventory Optimization
- Inventory Replenishment
- Inventory Tracking
- Invoice Management
- Issue Auditing
- Issue Scheduling
- Job Management
- Knowledge Base Management
- Knowledge Management
- Label Printing
- Label Templates
- Labeling
- License Inventory
- License Management
- License Tracking
- Location Tracking
- Maintenance Management
- Maintenance Scheduling
- Mobile Access
- Mobile App
- Monitoring
- Multi-Location
- Network Analysis
- Network Monitoring
- Onboarding
- Order Management
- Parts Management
- Patch Management
- Performance Metrics
- Performance Monitoring
- Predictive Maintenance
- Preventive Maintenance
- Prioritization
- Problem Management
- Procurement Management
- Project Management
- Purchase Order Management
- Purchasing & Receiving
- QR Codes
- Quality Control
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Records Management
- Reminders
- Remote Access/Control
- Renewal Management
- Reporting & Statistics
- Reporting/Analytics
- Requisition Management
- Reservations Management
- Resource Management
- Risk Assessment
- Root Cause Analysis
- SaaS Operations Management
- Safety Management
- Scheduled/Automated Reports
- Scheduling
- Search/Filter
- Security Management
- Self Service Portal
- Serial Number Tracking
- Server Monitoring
- Service History
- Service Level Agreement (SLA) Management
- Shadow IT Detection
- Single Sign On
- Software License Management
- Spend Control
- Spend Management
- Status Tracking
- Stock Management
- Subscription Management
- Summary Reports
- Supplier Management
- Support Ticket Management
- Support Ticket Tracking
- Tagging
- Task Management
- Task Scheduling
- Third-Party Integrations
- Ticket Management
- Training Management
- Transaction History
- Uptime Reporting
- Usage Tracking/Analytics
- User Management
- Utilization Reporting
- Vendor Management
- Warehouse Management
- Warranty Tracking
- Web Traffic Reporting
- Work Order Management
- Workflow Management
Integrations
- Total integrationsN/A
- Adobe Creative Cloud
- BambooHR
- Cisco Meraki
- Google Authenticator
- Google Calendar
- Google Data Studio
- Google Workspace
- HiBob
- Iru
- JIRA Service Management
- Jamf Now
- Jamf Pro
- Jamf School
- Jira
- Lansweeper
- Microsoft 365
- Microsoft Azure
- Microsoft Entra ID
- Microsoft Intune
- Microsoft Power BI
- Microsoft Teams
- Mosyle Business
- NinjaOne
- Okta
- Postman
- Slack
- Tines
- Workday HCM
- Zapier
- Zendesk Suite
- n8n.io
- Total integrations31
- Adobe Creative Cloud
- BambooHR
- Cisco Meraki
- Google Authenticator
- Google Calendar
- Google Data Studio
- Google Workspace
- HiBob
- Iru
- JIRA Service Management
- Jamf Now
- Jamf Pro
- Jamf School
- Jira
- Lansweeper
- Microsoft 365
- Microsoft Azure
- Microsoft Entra ID
- Microsoft Intune
- Microsoft Power BI
- Microsoft Teams
- Mosyle Business
- NinjaOne
- Okta
- Postman
- Slack
- Tines
- Workday HCM
- Zapier
- Zendesk Suite
- n8n.io
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