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tbITSM
Cloud-based IT service management and helpdesk tool
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tbITSM - 2026 Pricing, Features, Reviews & Alternatives
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tbITSM overview
What is tbITSM?
tbITSM is a cloud-based IT service management (ITSM) software that helps businesses in IT, travel and leisure, finance, retail, manufacturing, and other industries streamline help desk operations and optimize IT services. It lets staff members utilize the information technology infrastructure library (ITIL) framework to review, define, and manage the overall ITSM processes.
With tbITSM, employees can create, update, and renew tickets via email and Internet Message Access Protocol (IMAP) media search. Service agents can assign ticket owners, create custom tags, collaborate on tasks, track resolution time, and access canned responses, optimizing the entire incident management lifecycle. It also allows team members to handle service asset inventory, access modification history, and manage operating systems with information, such as name, version, kernel, edition, license, and more.
tbITSM enables IT teams to view performance targets, monitor service levels, create custom service-level agreements (SLA), and more from a unified platform. It facilitates integration with several third-party IT and network monitoring systems (NMS).
Key benefits of using tbITSM
• Inbuilt CMDB
• Integrated Kanban Board for the C level executive
• Integrated Remote Desktop and Collaboration tool
• Cross Platform Supported
• Workflow management and customization as per the business requirement
• Automatic closer of incident without manual intervention
• Intelligent Operation management
• Leveraging AI to help resolve issues faster, reduce costs and increase productivity
• Intelligent Asset Management
• Extensive reconciliation technique for synchronizing the Cis from the legacy system
• Easily integrable with third party applications
• Customize your support desk for consistent support tailored to the needs of the company.
• Intelligent/Auto location mapping with Asset
• Powerful automation of dynamic, code-free workflows
• For a Google-like search experience, use the Universal Advanced Search box with proactive filters.
• Smart Ticket Assignment for auto assigning tickets based on agent's support level, technician group & workload
• Resolve tickets quickly based on priority, receive notifications when SLAs are breached, and track performance. Time-to-response and time-to-resolve SLA
• Auto asset discovery in Windows, Linux, Mac & auto-updates location to know where your assets are
• Software Metering to identify if software are under-utilized or over-utilized.
• Plug-in driven architecture
• Notification through Email, SMS & Mobile
• Comprehensive Reports from Summary, Matrix, Tabular, etc.
• Import Asset details to CMDB using CSV.
• Ban certain emails and domains from creating tickets.
• Disaster recovery automates the process of replicating the database of the main to remote server.
• Easy export of request, problem & change ticket details
Starting price
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tbITSM pricing
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tbITSM integrations (1)
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tbITSM has the following pricing plans:
Pricing model: Subscription
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Q. Who are the typical users of tbITSM?
tbITSM has the following typical customers:
Large Enterprises, Mid Size Business, Public Administrations, Small Business
Q. What languages does tbITSM support?
tbITSM supports the following languages:
English
Q. Does tbITSM offer an API?
No, tbITSM does not have an API available.
Q. What level of support does tbITSM offer?
tbITSM offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat