GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Our commitment
Independent research methodology
Our researchers use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.
Verified user reviews
GetApp maintains a proprietary database of millions of in-depth, verified user reviews across thousands of products in hundreds of software categories. Our data scientists apply advanced modeling techniques to identify key insights about products based on those reviews. We may also share aggregated ratings and select excerpts from those reviews throughout our site.
Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.
How GetApp ensures transparency
GetApp lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. GetApp is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website.
Twilio vs Infobip Comparison (2026)
Add to Compare
Compare similar apps
SlickText
4.8
EZ Texting
4.5
Klaviyo
4.6
Good recommendations?
Overview
Twilio offers an API for phone services enabling companies to make and receive phone calls and send and receive text messages. It allows programmers to integrate various communication methods and to use existing web development skills and codes to solve communication problems.
Infobip is an omni-channel communications platform for customer support and engagement, which uses SMS, voice messages, email, and mobile app messaging. Features of the platform include customer profiling, custom payload tools, geolocation, chatbots, AI, event triggered actions, and more.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.4
566
5
4
3
2
1
355
147
29
11
24
- Value for money
- Ease of use
- Features
- Customer support
4.6
14
5
4
3
2
1
9
5
0
0
0
- Value for money
- Ease of use
- Features
- Customer support
Pros
Furkan A.
Founder
Shuchun Y.
Software Engineer
Léo L.
Management
Pros
Not enoughreviews yet
Cons
Muhammed A.
Technical Project Manager
Justin B.
Manager
Justin B.
Manager
Cons
Not enoughreviews yet
- Vendor responds to reviews
- Last review6 days ago
- Vendor responds to reviews
- Last review3 years ago
Key features
- Total features84
- 2-Way Messaging
- A/B Testing
- API
- Access Controls/Permissions
- Activity Dashboard
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Appointment Scheduling
- Archiving & Retention
- Audience Targeting
- Audio/Video Conferencing
- Automated Attendant
- Automated Responses
- Automated Routing
- Automatic Call Distribution
- Automatic Outbound Dialer
- Blended Call Center
- CRM
- Call Center Management
- Call Conferencing
- Call Logging
- Call Monitoring
- Call Recording
- Call Routing
- Call Scripting
- Call Tagging
- Call Tracking
- Call Tracking Metrics
- Caller ID
- Campaign Management
- Chat/Messaging
- Chatbot
- Collaboration Tools
- Communication Management
- Compliance Management
- Computer Telephony Integration
- Conferencing
- Connectivity Management
- Contact Management
- Contextual Targeting
- Customer Engagement
- Customer Segmentation
- Customizable Branding
- Dashboard
- Data Management
- Drag & Drop
- Drip Campaigns
- Email Automation
- Email Marketing
- Engagement Tracking
- Event Triggered Actions
- Fax Management
- Human Handover
- IVR
- Inbound Call Center
- Interactive Content
- Lead Capture
- Lead Management
- Live Chat
- MMS
- Manual Dialer
- Marketing Automation
- Mass Texting
- Message Personalization
- Mobile Alerts
- Mobile Coupons
- Mobile Keywords
- Monitoring
- Multi-Channel Attribution
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Marketing
- Multi-Language
- Multiple Scripts
- Multivariate Testing
- Natural Language Processing
- On-Demand Communications
- On-Demand Recording
- Online Voice Transmission
- Outbound Call Center
- PBX
- Performance Management
- Personalization
- Phone Key Input
- Polls/Voting
- Purchasing & Receiving
- Push Notifications
- Queue Management
- ROI Tracking
- Real-Time Chat
- Real-Time Notifications
- Real-time Conversations
- Recording
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- SIP Trunking
- SMS Marketing
- SMS Messaging
- Scheduled Messaging
- Scheduled Recording
- Segmentation
- Shortcodes
- Speech Recognition
- Status Tracking
- Template Management
- Text to Speech
- Text-to-Win
- Third-Party Integrations
- Unified Communications
- Video Chat
- Video Conferencing
- VoIP
- VoIP Connection
- Voice Customization
- Voice Mail
- Voicemail Transcription
- Workflow Management
- Total features65
- 2-Way Messaging
- A/B Testing
- API
- Access Controls/Permissions
- Activity Dashboard
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Appointment Scheduling
- Archiving & Retention
- Audience Targeting
- Audio/Video Conferencing
- Automated Attendant
- Automated Responses
- Automated Routing
- Automatic Call Distribution
- Automatic Outbound Dialer
- Blended Call Center
- CRM
- Call Center Management
- Call Conferencing
- Call Logging
- Call Monitoring
- Call Recording
- Call Routing
- Call Scripting
- Call Tagging
- Call Tracking
- Call Tracking Metrics
- Caller ID
- Campaign Management
- Chat/Messaging
- Chatbot
- Collaboration Tools
- Communication Management
- Compliance Management
- Computer Telephony Integration
- Conferencing
- Connectivity Management
- Contact Management
- Contextual Targeting
- Customer Engagement
- Customer Segmentation
- Customizable Branding
- Dashboard
- Data Management
- Drag & Drop
- Drip Campaigns
- Email Automation
- Email Marketing
- Engagement Tracking
- Event Triggered Actions
- Fax Management
- Human Handover
- IVR
- Inbound Call Center
- Interactive Content
- Lead Capture
- Lead Management
- Live Chat
- MMS
- Manual Dialer
- Marketing Automation
- Mass Texting
- Message Personalization
- Mobile Alerts
- Mobile Coupons
- Mobile Keywords
- Monitoring
- Multi-Channel Attribution
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Marketing
- Multi-Language
- Multiple Scripts
- Multivariate Testing
- Natural Language Processing
- On-Demand Communications
- On-Demand Recording
- Online Voice Transmission
- Outbound Call Center
- PBX
- Performance Management
- Personalization
- Phone Key Input
- Polls/Voting
- Purchasing & Receiving
- Push Notifications
- Queue Management
- ROI Tracking
- Real-Time Chat
- Real-Time Notifications
- Real-time Conversations
- Recording
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- SIP Trunking
- SMS Marketing
- SMS Messaging
- Scheduled Messaging
- Scheduled Recording
- Segmentation
- Shortcodes
- Speech Recognition
- Status Tracking
- Template Management
- Text to Speech
- Text-to-Win
- Third-Party Integrations
- Unified Communications
- Video Chat
- Video Conferencing
- VoIP
- VoIP Connection
- Voice Customization
- Voice Mail
- Voicemail Transcription
- Workflow Management
Integrations
- Total integrations6
- Adobe Campaign
- CleverTap
- Creatio AI CRM
- Dynamics 365
- Freshdesk
- Genesys Cloud CX
- JIRA Service Management
- LeadSquared
- LeadsBridge
- Meta for Business
- Microsoft Azure
- Microsoft Power Automate
- Oracle Responsys
- Oracle Service
- Pipedrive
- Salesforce Marketing Cloud
- Salesforce Service Cloud
- Telegram
- Zapier
- Zendesk Suite
- Zoho CRM
- Total integrations17
- Adobe Campaign
- CleverTap
- Creatio AI CRM
- Dynamics 365
- Freshdesk
- Genesys Cloud CX
- JIRA Service Management
- LeadSquared
- LeadsBridge
- Meta for Business
- Microsoft Azure
- Microsoft Power Automate
- Oracle Responsys
- Oracle Service
- Pipedrive
- Salesforce Marketing Cloud
- Salesforce Service Cloud
- Telegram
- Zapier
- Zendesk Suite
- Zoho CRM
Alternatives
Explore similar apps
