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Bitrix24 vs Infobip Comparison (2026)
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Good recommendations?
Overview
Bitrix24 is a free cloud and open source collaboration platform providing CRM, document management, tasking, time management, and project management tools. Over 12 million companies rely on Bitrix24 in 186 countries.
Infobip is an omni-channel communications platform for customer support and engagement, which uses SMS, voice messages, email, and mobile app messaging. Features of the platform include customer profiling, custom payload tools, geolocation, chatbots, AI, event triggered actions, and more.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.2
1K
5
4
3
2
1
470
360
120
29
30
- Value for money
- Ease of use
- Features
- Customer support
65%
would recommend this app4.6
14
5
4
3
2
1
9
5
0
0
0
- Value for money
- Ease of use
- Features
- Customer support
79%
would recommend this appPros
“It’s a powerful platform that genuinely helps centralize work, especially for managing leads, tracking activities, and staying on top of follow-ups without needing multiple tools. Once I got used to it, it became a reliable part of my daily workflow and definitely improved how organized and consistent I am with outreach.”
Nurudeen O.
Business Outreach Analyst
“It has impressive set of business collaboration tools in one platform, including CRM, project management, task tracking, team communication, document sharing, and workflow automation.”
AR
Ansuman R.
Ecom Manager
“I consider it a complete package platform as it offers strong value by centralizing CRM, marketing, sales, and customer communication with automated features in one platform.”
Peter C.
Regional Director of Business Development
Pros
Not enoughreviews yet
Cons
“Some advanced settings take time to learn, and performance can occasionally slow down when working with large amounts of data.”
AR
Ansuman R.
Ecom Manager
“The interface can feel cluttered and overwhelming, especially for new users.”
SB
Sifiso B.
Project Manager
“It's a complex platform, with many functionalities that can seem overwhelming, and the sometimes cumbersome interface and lack of fine-grained customization can slow down work instead of simplifying it.”
AU
Adrian U.
CEO
Cons
Not enoughreviews yet
- Vendor responds to reviews
- Last review4 days ago
- Vendor responds to reviews
- Last review3 years ago
Key features
- Total features180
- 2-Way Messaging
- A/B Testing
- AI Summarization
- AI Writing Assistant
- API
- Absence Management
- Access Controls/Permissions
- Account Management
- Accounting
- Activity Dashboard
- Activity Tracking
- Activity/News Feed
- Ad Optimization
- Ad hoc Reporting
- Agenda Management
- Agile Methodologies
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Applicant Tracking
- Appointment Management
- Appointment Scheduling
- Approval Process Control
- Approval Workflow
- Archiving & Retention
- Assignment Management
- Attendance Tracking
- Attendee Management
- Audience Targeting
- Audio Calls
- Audio/Video Conferencing
- Audit Trail
- Authentication
- Auto Update
- Auto-Dialer
- Automated Attendant
- Automated Quoting
- Automated Responses
- Automated Routing
- Automated Scheduling
- Automatic Backup
- Automatic Call Distribution
- Autoresponders
- Availability Management
- Backup and Recovery
- Bar Chart
- Batch Communications
- Batch Processing
- Benchmarking
- Benefits Management
- Billable & Non-Billable Hours
- Billing & Invoicing
- Biometric Recognition
- Blogs
- Brainstorming
- Bug Tracking
- Business Intelligence
- Business Process Automation
- Business Process Control
- CAN-SPAM Compliance
- CMS Integration
- CRM
- Calendar Management
- Calendar Sync
- Calendar/Reminder System
- Call Center Management
- Call Conferencing
- Call List Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Routing
- Call Scheduling
- Call Scripting
- Call Transcription
- Call Transfer
- Caller ID
- Caller Profiles
- Campaign Analytics
- Campaign Management
- Campaign Personalization
- Canned Responses
- Capacity Management
- Case Management
- Catalog Management
- Channel Management
- Chat/Messaging
- Chatbot
- Class Scheduling
- Click Tracking
- Client Database
- Client Management
- Client Portal
- Client Tracking
- Collaboration Tools
- Color Codes/Icons
- Commenting/Notes
- Commission Management
- Committee Management
- Communication Management
- Computer Telephony Integration
- Conferencing
- Configurable Workflow
- Confirmations/Reminders
- Connectivity Management
- Contact Database
- Contact Management
- Content Delivery
- Content Ideas
- Content Library
- Content Management
- Content Marketing
- Content Publishing Options
- Contextual Targeting
- Contractor Management
- Conversation Intelligence
- Custom Domains
- Customer Complaint Tracking
- Customer Database
- Customer Engagement
- Customer History
- Customer Management
- Customer Portal
- Customer Segmentation
- Customer Service Analytics
- Customer Social Profiles
- Customer Support
- Customizable Branding
- Customizable Dashboard
- Customizable Fields
- Customizable Forms
- Customizable Invoices
- Customizable Reports
- Customizable Templates
- Customization
- Daily Reports
- Dashboard
- Data Connectors
- Data Extraction
- Data Import/Export
- Data Management
- Data Migration
- Data Storage Management
- Data Synchronization
- Data Visualization
- Deadline Management
- Deal Management
- Decision Support
- Dependency Tracking
- Design Management
- Discount Management
- Discussions/Forums
- Distribution Management
- Document Capture
- Document Editing
- Document Generation
- Document Management
- Document Storage
- Donation Management
- Donor Management
- Drag & Drop
- Drip Campaigns
- Electronic Forms
- Electronic Signature
- Email Automation
- Email Campaign Management
- Email Distribution
- Email Management
- Email Marketing
- Email Templates
- Email-to-Task Conversion
- Employee Database
- Employee Directory
- Employee Engagement
- Employee Management
- Employee Photos
- Employee Portal
- Employee Profiles
- Employee Recognition
- Employee Scheduling
- Engagement Tracking
- Event Calendar
- Event Management
- Event Scheduling
- Event Triggered Actions
- Exhibit/Vendor Management
- Expense Tracking
- Human Handover
- IVR
- Interactive Content
- Lead Capture
- Lead Management
- Live Chat
- Marketing Automation
- Mass Texting
- Message Personalization
- Mobile Coupons
- Monitoring
- Multi-Channel Attribution
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Marketing
- Multi-Language
- Multivariate Testing
- On-Demand Communications
- Performance Management
- Personalization
- Polls/Voting
- Push Notifications
- Real-Time Notifications
- Real-time Conversations
- Reporting/Analytics
- SIP Trunking
- SMS Marketing
- SMS Messaging
- Scheduled Messaging
- Segmentation
- Shortcodes
- Template Management
- Text to Speech
- Third-Party Integrations
- Video Chat
- eCommerce Management
- Total features65
- 2-Way Messaging
- A/B Testing
- AI Summarization
- AI Writing Assistant
- API
- Absence Management
- Access Controls/Permissions
- Account Management
- Accounting
- Activity Dashboard
- Activity Tracking
- Activity/News Feed
- Ad Optimization
- Ad hoc Reporting
- Agenda Management
- Agile Methodologies
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Applicant Tracking
- Appointment Management
- Appointment Scheduling
- Approval Process Control
- Approval Workflow
- Archiving & Retention
- Assignment Management
- Attendance Tracking
- Attendee Management
- Audience Targeting
- Audio Calls
- Audio/Video Conferencing
- Audit Trail
- Authentication
- Auto Update
- Auto-Dialer
- Automated Attendant
- Automated Quoting
- Automated Responses
- Automated Routing
- Automated Scheduling
- Automatic Backup
- Automatic Call Distribution
- Autoresponders
- Availability Management
- Backup and Recovery
- Bar Chart
- Batch Communications
- Batch Processing
- Benchmarking
- Benefits Management
- Billable & Non-Billable Hours
- Billing & Invoicing
- Biometric Recognition
- Blogs
- Brainstorming
- Bug Tracking
- Business Intelligence
- Business Process Automation
- Business Process Control
- CAN-SPAM Compliance
- CMS Integration
- CRM
- Calendar Management
- Calendar Sync
- Calendar/Reminder System
- Call Center Management
- Call Conferencing
- Call List Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Routing
- Call Scheduling
- Call Scripting
- Call Transcription
- Call Transfer
- Caller ID
- Caller Profiles
- Campaign Analytics
- Campaign Management
- Campaign Personalization
- Canned Responses
- Capacity Management
- Case Management
- Catalog Management
- Channel Management
- Chat/Messaging
- Chatbot
- Class Scheduling
- Click Tracking
- Client Database
- Client Management
- Client Portal
- Client Tracking
- Collaboration Tools
- Color Codes/Icons
- Commenting/Notes
- Commission Management
- Committee Management
- Communication Management
- Computer Telephony Integration
- Conferencing
- Configurable Workflow
- Confirmations/Reminders
- Connectivity Management
- Contact Database
- Contact Management
- Content Delivery
- Content Ideas
- Content Library
- Content Management
- Content Marketing
- Content Publishing Options
- Contextual Targeting
- Contractor Management
- Conversation Intelligence
- Custom Domains
- Customer Complaint Tracking
- Customer Database
- Customer Engagement
- Customer History
- Customer Management
- Customer Portal
- Customer Segmentation
- Customer Service Analytics
- Customer Social Profiles
- Customer Support
- Customizable Branding
- Customizable Dashboard
- Customizable Fields
- Customizable Forms
- Customizable Invoices
- Customizable Reports
- Customizable Templates
- Customization
- Daily Reports
- Dashboard
- Data Connectors
- Data Extraction
- Data Import/Export
- Data Management
- Data Migration
- Data Storage Management
- Data Synchronization
- Data Visualization
- Deadline Management
- Deal Management
- Decision Support
- Dependency Tracking
- Design Management
- Discount Management
- Discussions/Forums
- Distribution Management
- Document Capture
- Document Editing
- Document Generation
- Document Management
- Document Storage
- Donation Management
- Donor Management
- Drag & Drop
- Drip Campaigns
- Electronic Forms
- Electronic Signature
- Email Automation
- Email Campaign Management
- Email Distribution
- Email Management
- Email Marketing
- Email Templates
- Email-to-Task Conversion
- Employee Database
- Employee Directory
- Employee Engagement
- Employee Management
- Employee Photos
- Employee Portal
- Employee Profiles
- Employee Recognition
- Employee Scheduling
- Engagement Tracking
- Event Calendar
- Event Management
- Event Scheduling
- Event Triggered Actions
- Exhibit/Vendor Management
- Expense Tracking
- Human Handover
- IVR
- Interactive Content
- Lead Capture
- Lead Management
- Live Chat
- Marketing Automation
- Mass Texting
- Message Personalization
- Mobile Coupons
- Monitoring
- Multi-Channel Attribution
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Marketing
- Multi-Language
- Multivariate Testing
- On-Demand Communications
- Performance Management
- Personalization
- Polls/Voting
- Push Notifications
- Real-Time Notifications
- Real-time Conversations
- Reporting/Analytics
- SIP Trunking
- SMS Marketing
- SMS Messaging
- Scheduled Messaging
- Segmentation
- Shortcodes
- Template Management
- Text to Speech
- Third-Party Integrations
- Video Chat
- eCommerce Management
Integrations
- Total integrations19
- 3CX
- Adobe Acrobat
- Adobe Campaign
- Asterisk
- Calendly
- Claude
- CleverTap
- Creatio AI CRM
- Dynamics 365
- Genesys Cloud CX
- HubSpot Sales Hub
- Intuit Mailchimp Email Marketing
- JIRA Service Management
- Jira
- Jotform
- LeadSquared
- LeadsBridge
- Meta for Business
- Microsoft Azure
- Microsoft Outlook
- Microsoft Power Automate
- Microsoft Power BI
- Microsoft Project Server Subscription Edition
- Microsoft Teams
- Miro
- MySQL
- Oracle Responsys
- Pipedrive
- QuickBooks Online
- Salesforce Marketing Cloud
- Stripe Billing
- Telegram
- Twilio
- Zapier
- Zoho CRM
- Total integrations17
- 3CX
- Adobe Acrobat
- Adobe Campaign
- Asterisk
- Calendly
- Claude
- CleverTap
- Creatio AI CRM
- Dynamics 365
- Genesys Cloud CX
- HubSpot Sales Hub
- Intuit Mailchimp Email Marketing
- JIRA Service Management
- Jira
- Jotform
- LeadSquared
- LeadsBridge
- Meta for Business
- Microsoft Azure
- Microsoft Outlook
- Microsoft Power Automate
- Microsoft Power BI
- Microsoft Project Server Subscription Edition
- Microsoft Teams
- Miro
- MySQL
- Oracle Responsys
- Pipedrive
- QuickBooks Online
- Salesforce Marketing Cloud
- Stripe Billing
- Telegram
- Twilio
- Zapier
- Zoho CRM
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