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Vivantio vs ServiceTonic Comparison (2026)
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Good recommendations?
Vivantio
4.3
(178)5
83
4
68
3
24
2
3
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
ServiceTonic
4.6
(10)5
6
4
4
3
0
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Overview
Vivantio combines incident, problem and change management, with ticketing, knowledge management, self service and asset management. Reduce workload, improve efficiency and reduce costs with automation.
ServiceTonic is a help desk software solution that centralizes support ticket and request management through multiple channels including web, mobile, email, phone, chat, and QR codes. It aligns with ITIL best practices to help IT departments effectively manage services. Key features include automation, knowledge management, and asset management.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.3
178
5
4
3
2
1
83
68
24
3
0
- Value for money
- Ease of use
- Features
- Customer support
71%
would recommend this app4.6
10
5
4
3
2
1
6
4
0
0
0
- Value for money
- Ease of use
- Features
- Customer support
89%
would recommend this appPros
“building ticket flow in the background has been challenging, but, our flow is complex and includes integration with Devops”
GJ
Greg J.
Helpdesk manager
“I have used it in more than one environemnt and deployment and customisation was easy especialy with the implementation help and guidance provided.”
BS
Ben S.
IT Manager
“Centralised and streamlined our ticket solution away from emails, teams and walk-up.”
SA
Sean A.
IT Service Manager
Pros
Not enoughreviews yet
Cons
Not enoughreviews yet
Cons
Not enoughreviews yet
- Vendor responds to reviews
- Last review2 years ago
- Vendor responds to reviews
- Last review11 days ago
Key features
- Total features180
- AI Copilot
- AI Summarization
- AI/Machine Learning
- API
- Access Controls/Permissions
- Account Alerts
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Application Management
- Approval Process Control
- Archiving & Retention
- Asset Lifecycle Management
- Asset Tracking
- Assignment Management
- Audit Management
- Audit Trail
- Automated Responses
- Automated Routing
- Automatic Call Distribution
- Autoresponders
- Availability Management
- Benchmarking
- Business Process Automation
- CES Survey Structure
- CMDB
- CRM
- CSAT Survey Structure
- Calendar Management
- Call Center Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scripting
- Call Tracking
- Call Transcription
- Call Transfer
- Call Whispering
- Caller ID
- Canned Responses
- Capacity Management
- Case Management
- Catalog Management
- Change Management
- Chat/Messaging
- Chatbot
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Communications Management
- Complaint Monitoring
- Compliance Management
- Compliance Tracking
- Computer Telephony Integration
- Configurable Workflow
- Configuration Automation
- Configuration Management
- Contact Database
- Contact Management
- Content Library
- Content Management
- Contract/License Management
- Corrective and Preventive Actions (CAPA)
- Cost Tracking
- Customer Communication
- Customer Complaint Tracking
- Customer Database
- Customer Engagement
- Customer Experience Management
- Customer History
- Customer Management
- Customer Portal
- Customer Segmentation
- Customer Service Analytics
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Data Import/Export
- Data Mapping
- Data Security
- Data Visualization
- Device Auto Discovery
- Discussions/Forums
- Document Management
- Document Storage
- Drag & Drop
- Email Alerts
- Email Management
- Email Templates
- Engagement Tracking
- Event Logs
- Event Triggered Actions
- Feedback Management
- File Management
- For Insurance Industry
- Forecasting
- Forms Management
- Full Text Search
- Generative AI
- Help Desk Management
- Historical Reporting
- IT Asset Management
- IT Asset Tracking
- IT Cost Management
- IT Incident Management
- IT Reporting
- IT Risk Management
- IVR
- Inbound Call Center
- Inbox Management
- Incident Management
- Incident Reporting
- Interaction Tracking
- Internal Chat Integration
- Inventory Management
- Investigation Management
- Issue Auditing
- Issue Management
- Issue Scheduling
- Issue Tracking
- Key Performance Indicators
- Knowledge Base Management
- Knowledge Management
- Lead Management
- License Management
- Lifecycle Management
- Live Chat
- Localization Automation
- Macros/Templated Responses
- Maintenance Management
- Maintenance Scheduling
- Manual Dialer
- Mobile Access
- Mobile Alerts
- Mobile App
- Mobile Interface
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multi-Language
- Multiple Data Sources
- NPS Survey Structure
- NPS of Customers
- Negative Feedback Management
- Onboarding
- Outbound Call Center
- Performance Management
- Performance Metrics
- Performance Monitoring
- Personalization
- Pre-built Templates
- Prioritization
- Problem Management
- Procurement Management
- Project Management
- Quality Assurance
- Queue Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Recurring Issues
- Relationship Mapping
- Release & Deployment
- Release Management
- Reminders
- Remote Access & Monitoring
- Remote Access/Control
- Renewal Management
- Reporting & Statistics
- Reporting/Analytics
- Request Assignment
- Requisition Management
- Resource Allocation & Planning
- Rich Text Editor
- Risk Assessment
- Role-Based Permissions
- Routing
- Rules-Based Workflow
- SMS Messaging
- SSL Security
- Sales Pipeline Management
- Scheduled/Automated Reports
- Scheduling
- Search
- Search/Filter
- Secure Data Storage
- Security Tools
- Segmentation
- Self Service Portal
- Sentiment Analysis
- Server Monitoring
- Service Catalog
- Service History
- Service Level Agreement (SLA) Management
- Service Reporting
- Service Request Management
- Single Sign On
- Social Media Integration
- Status Tracking
- Supplier Management
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Automation
- Task Management
- Task Progress Tracking
- Task Scheduling
- Template Management
- Templates
- Text Analysis
- Text Editing
- Third-Party Integrations
- Ticket Management
- Total features180
- AI Copilot
- AI Summarization
- AI/Machine Learning
- API
- Access Controls/Permissions
- Account Alerts
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Application Management
- Approval Process Control
- Archiving & Retention
- Asset Lifecycle Management
- Asset Tracking
- Assignment Management
- Audit Management
- Audit Trail
- Automated Responses
- Automated Routing
- Automatic Call Distribution
- Autoresponders
- Availability Management
- Benchmarking
- Business Process Automation
- CES Survey Structure
- CMDB
- CRM
- CSAT Survey Structure
- Calendar Management
- Call Center Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scripting
- Call Tracking
- Call Transcription
- Call Transfer
- Call Whispering
- Caller ID
- Canned Responses
- Capacity Management
- Case Management
- Catalog Management
- Change Management
- Chat/Messaging
- Chatbot
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Communications Management
- Complaint Monitoring
- Compliance Management
- Compliance Tracking
- Computer Telephony Integration
- Configurable Workflow
- Configuration Automation
- Configuration Management
- Contact Database
- Contact Management
- Content Library
- Content Management
- Contract/License Management
- Corrective and Preventive Actions (CAPA)
- Cost Tracking
- Customer Communication
- Customer Complaint Tracking
- Customer Database
- Customer Engagement
- Customer Experience Management
- Customer History
- Customer Management
- Customer Portal
- Customer Segmentation
- Customer Service Analytics
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Data Import/Export
- Data Mapping
- Data Security
- Data Visualization
- Device Auto Discovery
- Discussions/Forums
- Document Management
- Document Storage
- Drag & Drop
- Email Alerts
- Email Management
- Email Templates
- Engagement Tracking
- Event Logs
- Event Triggered Actions
- Feedback Management
- File Management
- For Insurance Industry
- Forecasting
- Forms Management
- Full Text Search
- Generative AI
- Help Desk Management
- Historical Reporting
- IT Asset Management
- IT Asset Tracking
- IT Cost Management
- IT Incident Management
- IT Reporting
- IT Risk Management
- IVR
- Inbound Call Center
- Inbox Management
- Incident Management
- Incident Reporting
- Interaction Tracking
- Internal Chat Integration
- Inventory Management
- Investigation Management
- Issue Auditing
- Issue Management
- Issue Scheduling
- Issue Tracking
- Key Performance Indicators
- Knowledge Base Management
- Knowledge Management
- Lead Management
- License Management
- Lifecycle Management
- Live Chat
- Localization Automation
- Macros/Templated Responses
- Maintenance Management
- Maintenance Scheduling
- Manual Dialer
- Mobile Access
- Mobile Alerts
- Mobile App
- Mobile Interface
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multi-Language
- Multiple Data Sources
- NPS Survey Structure
- NPS of Customers
- Negative Feedback Management
- Onboarding
- Outbound Call Center
- Performance Management
- Performance Metrics
- Performance Monitoring
- Personalization
- Pre-built Templates
- Prioritization
- Problem Management
- Procurement Management
- Project Management
- Quality Assurance
- Queue Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Recurring Issues
- Relationship Mapping
- Release & Deployment
- Release Management
- Reminders
- Remote Access & Monitoring
- Remote Access/Control
- Renewal Management
- Reporting & Statistics
- Reporting/Analytics
- Request Assignment
- Requisition Management
- Resource Allocation & Planning
- Rich Text Editor
- Risk Assessment
- Role-Based Permissions
- Routing
- Rules-Based Workflow
- SMS Messaging
- SSL Security
- Sales Pipeline Management
- Scheduled/Automated Reports
- Scheduling
- Search
- Search/Filter
- Secure Data Storage
- Security Tools
- Segmentation
- Self Service Portal
- Sentiment Analysis
- Server Monitoring
- Service Catalog
- Service History
- Service Level Agreement (SLA) Management
- Service Reporting
- Service Request Management
- Single Sign On
- Social Media Integration
- Status Tracking
- Supplier Management
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Automation
- Task Management
- Task Progress Tracking
- Task Scheduling
- Template Management
- Templates
- Text Analysis
- Text Editing
- Third-Party Integrations
- Ticket Management
Integrations
- Total integrations48
- AnyDesk
- Azure AI Search
- Azure DevOps
- BeyondTrust Remote Support
- ChatGPT
- Datadog
- Device42, A Freshworks Company
- DoneTonic
- Gemini
- GoTo Connect
- Google Drive
- Google Workspace
- HubSpot CRM
- HubSpot Marketing Hub
- HubSpot Sales Hub
- HubSpot Service Hub
- JIRA Service Management
- Jira
- Lansweeper
- Microsoft 365
- Microsoft 365 Copilot
- Microsoft Azure
- Microsoft Defender for Office 365
- Microsoft Entra ID
- Microsoft Exchange
- Microsoft Power BI
- Microsoft Teams
- New Relic
- NinjaOne
- Okta
- OpsGenie
- PRTG
- PagerDuty
- QuickBooks Enterprise
- QuickBooks GoPayment
- QuickBooks Online
- Salesforce Platform
- Salesforce Service Cloud
- Slack
- SolarWinds Loggly
- Spiceworks Cloud Help Desk
- Splunk Enterprise
- Tableau
- Twilio
- Webex Connect
- Xero
- monday AI Work Platform
- monday CRM
- Total integrations1
- AnyDesk
- Azure AI Search
- Azure DevOps
- BeyondTrust Remote Support
- ChatGPT
- Datadog
- Device42, A Freshworks Company
- DoneTonic
- Gemini
- GoTo Connect
- Google Drive
- Google Workspace
- HubSpot CRM
- HubSpot Marketing Hub
- HubSpot Sales Hub
- HubSpot Service Hub
- JIRA Service Management
- Jira
- Lansweeper
- Microsoft 365
- Microsoft 365 Copilot
- Microsoft Azure
- Microsoft Defender for Office 365
- Microsoft Entra ID
- Microsoft Exchange
- Microsoft Power BI
- Microsoft Teams
- New Relic
- NinjaOne
- Okta
- OpsGenie
- PRTG
- PagerDuty
- QuickBooks Enterprise
- QuickBooks GoPayment
- QuickBooks Online
- Salesforce Platform
- Salesforce Service Cloud
- Slack
- SolarWinds Loggly
- Spiceworks Cloud Help Desk
- Splunk Enterprise
- Tableau
- Twilio
- Webex Connect
- Xero
- monday AI Work Platform
- monday CRM
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