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ServiceTonic Logo

ServiceTonic targets small and medium size enterprises

(1)

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ServiceTonic Pricing, Features, Reviews and Alternatives

ServiceTonic FAQs

Q. What type of pricing plans does ServiceTonic offer?

ServiceTonic has the following pricing plans:
Starting from: €20.00/month
Pricing model: Free, Subscription
Free Trial: Available

These products have better value for money


Q. Who are the typical users of ServiceTonic?

ServiceTonic has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Small Business


Q. What languages does ServiceTonic support?

ServiceTonic supports the following languages:
English, French, German, Italian, Portuguese, Spanish


Q. Does ServiceTonic offer an API?

Yes, ServiceTonic has an API available for use.


Q. What other apps does ServiceTonic integrate with?

ServiceTonic integrates with the following applications:
DoneTonic


Q. What level of support does ServiceTonic offer?

ServiceTonic offers the following support options:
Chat, Knowledge Base, Email/Help Desk, Phone Support

ServiceTonic product overview

Price starts from

20

Per month

What is ServiceTonic?

ServiceTonic is a IT service management software that helps companies manage their IT services by combining a multi-channel service desk, process automation, knowledge management, asset management, and quick access to information. The software is designed for IT departments looking to effectively manage service operations.

Key benefits of using ServiceTonic

  • Centralized support ticketing across multiple channels including web, mobile, email, phone, chat, and QR codes

  • Automates service management processes aligned with ITIL best practices

  • Increases customer satisfaction through customer web portal, FAQs, and real-time notifications

  • Provides full visibility and control through customizable dashboards, KPIs, reports, and alerts

  • Integrates with LDAP, email servers, databases via API for a unified system
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Chat
    Knowledge Base
    Email/Help Desk
    Phone Support

    Training options

    Documentation
    Webinars
    Live Online
    Videos

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    Why am I seeing this?

    ServiceTonic pricing information

    Value for money

    ic-pricetag

    No reviews

    Starting from

    20

    Per month

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    ServiceTonic features

    Functionality

    ic-pricetag

    No reviews

    Total features

    44

    21 categories

    Most valued features by users

    Reporting/Analytics
    Chat/Messaging
    Multi-Channel Communication
    Customizable Branding
    Alerts/Escalation
    Surveys & Feedback
    Real-Time Notifications
    Email Management

    Functionality contenders

    ServiceTonic users reviews

    Overall Rating

    4.0

    /5

    1

    Positive reviews

    100

    %

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    Rating distribution

    5

    4

    3

    2

    1

    0

    1

    0

    0

    0

    Overall rating contenders

    DG
    AvatarImg

    Domenec G.

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support

    Share this review:

    ServiceTonic Software for IT Management

    Reviewed 10 years ago

    The software totally adapted our needs, with an easy way to manage it without need to program. BTW: there some available features marked as unavailable: asset management, automation, customer self-service, Service Desk (ITIL / ITSM) and Surveys.

    Pros

    No pros were added to this review

    Cons

    No cons were added to this review

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