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Zendesk Suite vs Vivantio Comparison (2026)
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Good recommendations?
Zendesk Suite
4.4
(4.1K)5
2.2K
4
1.3K
3
320
2
66
1
54
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Vivantio
4.3
(178)5
83
4
68
3
24
2
3
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Overview
Zendesk's fully customizable service solution scales with your business and enables organizations to solve tickets easily. Reach customers on any channel and equip your agents with a full history of all interactions, including those tracked from 700+ app integrations.
Vivantio combines incident, problem and change management, with ticketing, knowledge management, self service and asset management. Reduce workload, improve efficiency and reduce costs with automation.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.4
4.1K
5
4
3
2
1
2.2K
1.3K
320
66
54
- Value for money
- Ease of use
- Features
- Customer support
73%
would recommend this app4.3
178
5
4
3
2
1
83
68
24
3
0
- Value for money
- Ease of use
- Features
- Customer support
71%
would recommend this appPros
“The automation features, reporting dashboards, and integrations with other tools are also very helpful for managing workflows and tracking performance.”
SP
Sonu P.
Systems Analyst
“Initial webhooks Setup feels complex when connecting custom microservices, and configuring ticket trigger conditions requires careful testing to avoid loops.”
EA
Estrella A.
Software Engineer
“The setup process was smooth, and the platform provides useful features for managing emails, tickets, and team collaboration.”
TG
Tushar G.
Cloud Engineer
Pros
“building ticket flow in the background has been challenging, but, our flow is complex and includes integration with Devops”
GJ
Greg J.
Helpdesk manager
“I have used it in more than one environemnt and deployment and customisation was easy especialy with the implementation help and guidance provided.”
BS
Ben S.
IT Manager
“Centralised and streamlined our ticket solution away from emails, teams and walk-up.”
SA
Sean A.
IT Service Manager
Cons
“Customization is limited: complex calculations, joins across multiple datasets, and advanced visualizations often require workarounds or aren’t supported.”
DS
Diego S.
IT
“I'm not a huge fan of the UI clutter when creating a new ticket, but it's not a huge deal and our team's learned to navigate it after a few weeks.”
MT
Maisie T.
Customer Support Specialist
“Sometimes it limits me the way Zendesk suite handles follow up tickets when a ticket is closed. When a customer replies after closure, he creates a new thread instead of responding to previous one.”
MN
Musawenkosi N.
Technical Support Officer
Cons
Not enoughreviews yet
- Vendor responds to reviews
- Last review2 days ago
- Vendor responds to reviews
- Last review2 years ago
Key features
- Total features180
- AI Copilot
- AI/Machine Learning
- API
- Access Controls/Permissions
- Account Alerts
- Account Management
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Application Management
- Approval Process Control
- Archiving & Retention
- Asset Lifecycle Management
- Asset Tracking
- Assignment Management
- Audit Management
- Audit Trail
- Automated Responses
- Automated Routing
- Automatic Call Distribution
- Autoresponders
- Availability Management
- Batch Communications
- Blended Call Center
- CES Survey Structure
- CMDB
- CRM
- CSAT Survey Structure
- Calendar Management
- Call Center Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scripting
- Call Tracking
- Caller ID
- Campaign Management
- Canned Responses
- Capacity Management
- Case Management
- Catalog Management
- Change Management
- Chat/Messaging
- Churn Management
- Client Management
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Communications Management
- Complaint Monitoring
- Compliance Management
- Compliance Tracking
- Computer Telephony Integration
- Configurable Workflow
- Configuration Management
- Contact Database
- Contact Management
- Content Creation
- Content Library
- Content Management
- Contract/License Management
- Corrective and Preventive Actions (CAPA)
- Cost Tracking
- Customer Communication
- Customer Complaint Tracking
- Customer Database
- Customer Engagement
- Customer Experience Management
- Customer History
- Customer Management
- Customer Portal
- Customer Segmentation
- Customer Service Analytics
- Customer Social Profiles
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Data Import/Export
- Data Security
- Data Visualization
- Decision Support
- Discussions/Forums
- Document Management
- Document Storage
- Drag & Drop
- Email Alerts
- Email Management
- Email Templates
- Email Tracking
- Engagement Tracking
- Event Logs
- Event Triggered Actions
- Feedback Management
- File Sharing
- Filtering
- For Insurance Industry
- For Startups
- For iPad Devices
- Forecasting
- Forms Management
- Full Text Search
- Gamification
- Geotargeting
- Group Management
- Health Score
- Help Desk Management
- IT Asset Management
- IT Asset Tracking
- IT Incident Management
- IT Reporting
- IT Risk Management
- IVR
- Inbound Call Center
- Inbox Management
- Incident Management
- Incident Reporting
- Interaction Tracking
- Interactive Content
- Internal Chat Integration
- Inventory Management
- Investigation Management
- Issue Auditing
- Issue Management
- Issue Scheduling
- Issue Tracking
- Key Performance Indicators
- Knowledge Base Management
- Knowledge Management
- Lead Management
- License Management
- Live Chat
- Localization Automation
- Macros/Templated Responses
- Maintenance Management
- Maintenance Scheduling
- Manual Dialer
- Mobile Access
- Mobile Alerts
- Mobile App
- Mobile Interface
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multi-Language
- Multiple Data Sources
- Multiple Scripts
- NPS Survey Structure
- NPS of Customers
- Negative Feedback Management
- Offline Form
- On-Demand Communications
- On-Demand Recording
- Onboarding
- Online Forums
- Outbound Call Center
- Performance Metrics
- Personalization
- Phone Key Input
- Pre-built Templates
- Predictive Analytics
- Predictive Dialer
- Prioritization
- Proactive Chat
- Problem Management
- Procurement Management
- Progressive Dialer
- Project Management
- Projections
- Quality Assurance
- Queue Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Consumer-facing Chat
- Recording
- Recurring Issues
- Release & Deployment
- Release Management
- Reminders
- Remote Access/Control
- Renewal Management
- Reporting & Statistics
- Reporting/Analytics
- Request Assignment
- Requisition Management
- Resource Allocation & Planning
- Revenue Management
- Rich Text Editor
- Risk Assessment
- Role-Based Permissions
- Routing
- Rules-Based Workflow
- SMS Messaging
- SSL Security
- Sales Pipeline Management
- Scheduled/Automated Reports
- Screen Sharing
- Search
- Search/Filter
- Secure Data Storage
- Security Tools
- Segmentation
- Self Service Portal
- Sentiment Analysis
- Service Catalog
- Service History
- Service Level Agreement (SLA) Management
- Service Reporting
- Service Request Management
- Single Sign On
- Social Media Integration
- Social Media Monitoring
- Status Tracking
- Supplier Management
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Automation
- Task Management
- Task Progress Tracking
- Template Management
- Templates
- Text Analysis
- Text Editing
- Text to Speech
- Third-Party Integrations
- Ticket Management
- Transcripts/Chat History
- Transfers/Routing
- Trend Analysis
- Usage Tracking/Analytics
- Total features180
- AI Copilot
- AI/Machine Learning
- API
- Access Controls/Permissions
- Account Alerts
- Account Management
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Application Management
- Approval Process Control
- Archiving & Retention
- Asset Lifecycle Management
- Asset Tracking
- Assignment Management
- Audit Management
- Audit Trail
- Automated Responses
- Automated Routing
- Automatic Call Distribution
- Autoresponders
- Availability Management
- Batch Communications
- Blended Call Center
- CES Survey Structure
- CMDB
- CRM
- CSAT Survey Structure
- Calendar Management
- Call Center Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scripting
- Call Tracking
- Caller ID
- Campaign Management
- Canned Responses
- Capacity Management
- Case Management
- Catalog Management
- Change Management
- Chat/Messaging
- Churn Management
- Client Management
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Communications Management
- Complaint Monitoring
- Compliance Management
- Compliance Tracking
- Computer Telephony Integration
- Configurable Workflow
- Configuration Management
- Contact Database
- Contact Management
- Content Creation
- Content Library
- Content Management
- Contract/License Management
- Corrective and Preventive Actions (CAPA)
- Cost Tracking
- Customer Communication
- Customer Complaint Tracking
- Customer Database
- Customer Engagement
- Customer Experience Management
- Customer History
- Customer Management
- Customer Portal
- Customer Segmentation
- Customer Service Analytics
- Customer Social Profiles
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Data Import/Export
- Data Security
- Data Visualization
- Decision Support
- Discussions/Forums
- Document Management
- Document Storage
- Drag & Drop
- Email Alerts
- Email Management
- Email Templates
- Email Tracking
- Engagement Tracking
- Event Logs
- Event Triggered Actions
- Feedback Management
- File Sharing
- Filtering
- For Insurance Industry
- For Startups
- For iPad Devices
- Forecasting
- Forms Management
- Full Text Search
- Gamification
- Geotargeting
- Group Management
- Health Score
- Help Desk Management
- IT Asset Management
- IT Asset Tracking
- IT Incident Management
- IT Reporting
- IT Risk Management
- IVR
- Inbound Call Center
- Inbox Management
- Incident Management
- Incident Reporting
- Interaction Tracking
- Interactive Content
- Internal Chat Integration
- Inventory Management
- Investigation Management
- Issue Auditing
- Issue Management
- Issue Scheduling
- Issue Tracking
- Key Performance Indicators
- Knowledge Base Management
- Knowledge Management
- Lead Management
- License Management
- Live Chat
- Localization Automation
- Macros/Templated Responses
- Maintenance Management
- Maintenance Scheduling
- Manual Dialer
- Mobile Access
- Mobile Alerts
- Mobile App
- Mobile Interface
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multi-Language
- Multiple Data Sources
- Multiple Scripts
- NPS Survey Structure
- NPS of Customers
- Negative Feedback Management
- Offline Form
- On-Demand Communications
- On-Demand Recording
- Onboarding
- Online Forums
- Outbound Call Center
- Performance Metrics
- Personalization
- Phone Key Input
- Pre-built Templates
- Predictive Analytics
- Predictive Dialer
- Prioritization
- Proactive Chat
- Problem Management
- Procurement Management
- Progressive Dialer
- Project Management
- Projections
- Quality Assurance
- Queue Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Consumer-facing Chat
- Recording
- Recurring Issues
- Release & Deployment
- Release Management
- Reminders
- Remote Access/Control
- Renewal Management
- Reporting & Statistics
- Reporting/Analytics
- Request Assignment
- Requisition Management
- Resource Allocation & Planning
- Revenue Management
- Rich Text Editor
- Risk Assessment
- Role-Based Permissions
- Routing
- Rules-Based Workflow
- SMS Messaging
- SSL Security
- Sales Pipeline Management
- Scheduled/Automated Reports
- Screen Sharing
- Search
- Search/Filter
- Secure Data Storage
- Security Tools
- Segmentation
- Self Service Portal
- Sentiment Analysis
- Service Catalog
- Service History
- Service Level Agreement (SLA) Management
- Service Reporting
- Service Request Management
- Single Sign On
- Social Media Integration
- Social Media Monitoring
- Status Tracking
- Supplier Management
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Automation
- Task Management
- Task Progress Tracking
- Template Management
- Templates
- Text Analysis
- Text Editing
- Text to Speech
- Third-Party Integrations
- Ticket Management
- Transcripts/Chat History
- Transfers/Routing
- Trend Analysis
- Usage Tracking/Analytics
Integrations
- Total integrations209
- 123FormBuilder
- 3CLogic
- AWeber
- ActiveCampaign
- Adobe Commerce
- Agile CRM
- Aha!
- Aircall
- Akita
- Algolia
- Ameyo
- AnyDesk
- Asset Panda
- Autotask PSA
- Azuqua
- Azure AI Search
- Azure DevOps
- Beanstalk
- Bedrock Data
- Benchmark Email
- BeyondTrust Remote Support
- BigCommerce
- BigTime Enterprise PSA
- Bird
- Bloomfire
- Box
- Breeze
- Brushfire
- Calendly
- Callmaker
- Capsule
- ChargeDesk
- ChargeOver
- Chargebee
- ChartMogul
- ChatGPT
- CheckMarket
- Cirrus Insight
- ClicData
- ClickDesk
- ClickHelp
- Close
- CloudAgent
- Crisp
- Customer Thermometer
- Cyclr
- Cyfe
- Databox
- Datadog
- Device42, A Freshworks Company
- Dialpad Connect
- Dropbox
- Drupal
- EZ Texting
- EZO EAM
- Easy Insight
- Elastic Enterprise Search
- Emma by Marigold
- Five9
- Flowlu
- Formstack Forms
- FreshBooks
- Freshdesk
- FullContact
- Gainsight CS
- Geckoboard
- Gemini
- Genesys Cloud CX
- GetResponse
- GoTo Connect
- Google Analytics 360
- Google Drive
- Google Workspace
- HappyFox Chat
- Harvest
- Helpjuice
- Helpshift
- Hexnode UEM
- Higher Logic Thrive
- Higher Logic Vanilla
- Highrise
- Hippo Video
- Hootsuite
- HubSpot CRM
- HubSpot Data Hub
- HubSpot Marketing Hub
- HubSpot Sales Hub
- HubSpot Service Hub
- Hubstaff
- Humanity Schedule
- Igloo
- Inbenta
- JIRA Service Management
- Jira
- Jitterbit
- Joomla
- Keap
- Kixie PowerCall & SMS
- Klaviyo
- Kommo
- Kudos
- Lansweeper
- Lessonly
- Lime Connect
- Litmos
- LiveChat
- Liveops
- LogMeIn Rescue
- LoginRadius
- Luciq
- ManageEngine ADManager Plus
- ManageEngine Endpoint Central
- MeisterTask
- Membrain
- Meta for Business
- Microsoft 365
- Microsoft 365 Copilot
- Microsoft Azure
- Microsoft Defender for Office 365
- Microsoft Entra ID
- Microsoft Excel
- Microsoft Exchange
- Microsoft Outlook
- Microsoft Power BI
- Microsoft Teams
- Microsoft Viva Engage
- Mixpanel
- Moxo
- MyFeelBack
- New Relic
- Nextiva
- NiCE CXone
- Nicereply
- NinjaOne
- Okta
- Olark
- OneLogin
- OpsGenie
- OroCRM
- OutSystems
- PRTG
- PagerDuty
- PandaDoc
- Pendo
- Pipedrive
- Planview PPM Pro
- Playvox
- Plecto
- Podio
- PrestaShop
- ProProfs Knowledge Base
- Productboard
- QuickBooks Enterprise
- QuickBooks GoPayment
- QuickBooks Online
- QuickBooks Online Advanced
- Quiq
- Redmine
- SAP Business One
- Sailthru
- SalesSeek
- Salesforce Platform
- Salesforce Sales Cloud
- Salesforce Service Cloud
- ScreenConnect
- ScreenSteps
- Serviceware Knowledge
- Setmore
- Sharpen
- Shopify
- Skilljar Customer Education
- Skyvia
- Slack
- Slemma
- Smartling
- Smartlook
- Smartsheet
- SolarWinds Loggly
- SolarWinds Service Desk
- Solve CRM
- Spiceworks Cloud Help Desk
- Spinify
- SpiraTeam
- Splunk Enterprise
- Sprinklr Social
- Sprout Social
- SupportSync
- SurveyLab
- TMetric
- Tableau
- Talkdesk
- TeamViewer ONE
- Teamgate
- Teamwork.com
- Time Doctor
- TimeCamp
- TimeLog
- Totango
- Tray.io
- Trello
- Truly
- Trustpilot
- Twilio
- Twilio Segment
- UserVoice
- Usersnap
- ValueOps
- Velaro
- VeriShow
- Vidyard
- Vivocha
- WHMCS
- Webex Connect
- Wistia
- WooCommerce
- Woopra
- WordPress
- Workato
- WorkflowMax
- XCALLY
- XTM Transifex
- Xero
- Yext
- Yodiz
- Yonyx
- Yotpo
- Zapier
- Zen Cart
- Zight
- Zingtree
- Zoho Analytics
- Zoho Assist
- Zoho Billing
- Zoho Books
- Zoho CRM
- Zoho Inventory
- Zoho Invoice
- Zoom Workplace
- elevio
- eyeson
- iorad
- kintone
- miniOrange
- monday AI Work Platform
- monday CRM
- xMatters
- Total integrations48
- 123FormBuilder
- 3CLogic
- AWeber
- ActiveCampaign
- Adobe Commerce
- Agile CRM
- Aha!
- Aircall
- Akita
- Algolia
- Ameyo
- AnyDesk
- Asset Panda
- Autotask PSA
- Azuqua
- Azure AI Search
- Azure DevOps
- Beanstalk
- Bedrock Data
- Benchmark Email
- BeyondTrust Remote Support
- BigCommerce
- BigTime Enterprise PSA
- Bird
- Bloomfire
- Box
- Breeze
- Brushfire
- Calendly
- Callmaker
- Capsule
- ChargeDesk
- ChargeOver
- Chargebee
- ChartMogul
- ChatGPT
- CheckMarket
- Cirrus Insight
- ClicData
- ClickDesk
- ClickHelp
- Close
- CloudAgent
- Crisp
- Customer Thermometer
- Cyclr
- Cyfe
- Databox
- Datadog
- Device42, A Freshworks Company
- Dialpad Connect
- Dropbox
- Drupal
- EZ Texting
- EZO EAM
- Easy Insight
- Elastic Enterprise Search
- Emma by Marigold
- Five9
- Flowlu
- Formstack Forms
- FreshBooks
- Freshdesk
- FullContact
- Gainsight CS
- Geckoboard
- Gemini
- Genesys Cloud CX
- GetResponse
- GoTo Connect
- Google Analytics 360
- Google Drive
- Google Workspace
- HappyFox Chat
- Harvest
- Helpjuice
- Helpshift
- Hexnode UEM
- Higher Logic Thrive
- Higher Logic Vanilla
- Highrise
- Hippo Video
- Hootsuite
- HubSpot CRM
- HubSpot Data Hub
- HubSpot Marketing Hub
- HubSpot Sales Hub
- HubSpot Service Hub
- Hubstaff
- Humanity Schedule
- Igloo
- Inbenta
- JIRA Service Management
- Jira
- Jitterbit
- Joomla
- Keap
- Kixie PowerCall & SMS
- Klaviyo
- Kommo
- Kudos
- Lansweeper
- Lessonly
- Lime Connect
- Litmos
- LiveChat
- Liveops
- LogMeIn Rescue
- LoginRadius
- Luciq
- ManageEngine ADManager Plus
- ManageEngine Endpoint Central
- MeisterTask
- Membrain
- Meta for Business
- Microsoft 365
- Microsoft 365 Copilot
- Microsoft Azure
- Microsoft Defender for Office 365
- Microsoft Entra ID
- Microsoft Excel
- Microsoft Exchange
- Microsoft Outlook
- Microsoft Power BI
- Microsoft Teams
- Microsoft Viva Engage
- Mixpanel
- Moxo
- MyFeelBack
- New Relic
- Nextiva
- NiCE CXone
- Nicereply
- NinjaOne
- Okta
- Olark
- OneLogin
- OpsGenie
- OroCRM
- OutSystems
- PRTG
- PagerDuty
- PandaDoc
- Pendo
- Pipedrive
- Planview PPM Pro
- Playvox
- Plecto
- Podio
- PrestaShop
- ProProfs Knowledge Base
- Productboard
- QuickBooks Enterprise
- QuickBooks GoPayment
- QuickBooks Online
- QuickBooks Online Advanced
- Quiq
- Redmine
- SAP Business One
- Sailthru
- SalesSeek
- Salesforce Platform
- Salesforce Sales Cloud
- Salesforce Service Cloud
- ScreenConnect
- ScreenSteps
- Serviceware Knowledge
- Setmore
- Sharpen
- Shopify
- Skilljar Customer Education
- Skyvia
- Slack
- Slemma
- Smartling
- Smartlook
- Smartsheet
- SolarWinds Loggly
- SolarWinds Service Desk
- Solve CRM
- Spiceworks Cloud Help Desk
- Spinify
- SpiraTeam
- Splunk Enterprise
- Sprinklr Social
- Sprout Social
- SupportSync
- SurveyLab
- TMetric
- Tableau
- Talkdesk
- TeamViewer ONE
- Teamgate
- Teamwork.com
- Time Doctor
- TimeCamp
- TimeLog
- Totango
- Tray.io
- Trello
- Truly
- Trustpilot
- Twilio
- Twilio Segment
- UserVoice
- Usersnap
- ValueOps
- Velaro
- VeriShow
- Vidyard
- Vivocha
- WHMCS
- Webex Connect
- Wistia
- WooCommerce
- Woopra
- WordPress
- Workato
- WorkflowMax
- XCALLY
- XTM Transifex
- Xero
- Yext
- Yodiz
- Yonyx
- Yotpo
- Zapier
- Zen Cart
- Zight
- Zingtree
- Zoho Analytics
- Zoho Assist
- Zoho Billing
- Zoho Books
- Zoho CRM
- Zoho Inventory
- Zoho Invoice
- Zoom Workplace
- elevio
- eyeson
- iorad
- kintone
- miniOrange
- monday AI Work Platform
- monday CRM
- xMatters
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