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Vivantio
5
83
4
68
3
24
2
3
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
When Service Matters.
Last updated: November 2026
Vivantio Alternatives & Competitors (2026)
Top 6 free alternatives
SysAid
Cloud-based AI ITSM & ESM platform for all sizes
0.2
Value for money
Starting price
0.3
Functionality
Approval Process Control
4.8/5
API
4.7/5
Alerts/Escalation
4.5/5
Top Features
Alerts/Notifications
4.8/5
Alerts/Escalation
4/5
Account Alerts
N/A
InvGate Service Management
Web-based IT service desk software
0.2
Value for money
Starting price
0.3
Functionality
Alerts/Notifications
4.2/5
Activity Tracking
4/5
Automated Routing
4/5
Top Features
Alerts/Notifications
4.8/5
Alerts/Escalation
4/5
Access Controls/Permissions
N/A
Zoho Desk
Cloud-based help desk for all business sizes
0.2
Value for money
Starting price
0.3
Functionality
Account Management
5/5
Analytics
5/5
Activity Dashboard
4.8/5
Top Features
Alerts/Notifications
4.8/5
Alerts/Escalation
4/5
Account Alerts
N/A
Freshservice
A complete IT service management (ITSM) tool for business
0.1
Value for money
Starting price
0.1
Functionality
Alerts/Notifications
4.4/5
Access Controls/Permissions
4.4/5
API
4.3/5
Top Features
Alerts/Notifications
4.8/5
Alerts/Escalation
4/5
Account Alerts
N/A
Bitrix24
Cloud & on-premises workspace for all business sizes
0.1
Value for money
Starting price
0.1
Functionality
Activity Tracking
4.4/5
Access Controls/Permissions
4.2/5
Accounting
4/5
Top Features
Alerts/Notifications
4.8/5
Alerts/Escalation
4/5
Account Alerts
N/A
Zendesk Suite
AI powered customer service across all channels
0.1
Value for money
Starting price
0.2
Functionality
Account Management
5/5
Archiving & Retention
4.6/5
Activity Dashboard
4.5/5
Top Features
Alerts/Notifications
4.8/5
Alerts/Escalation
4/5
Access Controls/Permissions
N/A
0.1
Value for money
Starting price
0.1
Functionality
AI Copilot
5/5
Alerts/Notifications
4.7/5
Alerts/Escalation
4.6/5
Top Features
Alerts/Notifications
4.8/5
Alerts/Escalation
4/5
Active Directory Integration
N/A
0.1
Value for money
Starting price
0.2
Functionality
Alerts/Notifications
4.7/5
Accounting Integration
4.5/5
Activity Dashboard
4.5/5
Top Features
Alerts/Notifications
4.8/5
Alerts/Escalation
4/5
Account Alerts
N/A
Value for money
Starting price
0.3
Functionality
Alerts/Notifications
4.4/5
Access Controls/Permissions
4.3/5
Alerts/Escalation
4.2/5
Top Features
Alerts/Notifications
4.8/5
Alerts/Escalation
4/5
Account Alerts
N/A
0.2
Value for money
Starting price
0.4
Functionality
Activity Tracking
5/5
AI/Machine Learning
4.6/5
AI Copilot
4.3/5
Top Features
Alerts/Notifications
4.8/5
Alerts/Escalation
4/5
Account Alerts
N/A
0.2
Value for money
Starting price
0.2
Functionality
Activity Tracking
5/5
AI/Machine Learning
5/5
Alerts/Escalation
4.5/5
Top Features
Alerts/Notifications
4.8/5
Alerts/Escalation
4/5
Account Alerts
N/A
Value for money
Starting price
0.2
Functionality
Alerts/Notifications
4.5/5
Alerts/Escalation
4.3/5
Activity Tracking
4.3/5
Top Features
Alerts/Notifications
4.8/5
Alerts/Escalation
4/5
Account Alerts
N/A
0.3
Value for money
Starting price
0.2
Functionality
Access Controls/Permissions
4.8/5
Alerts/Escalation
4.1/5
Alerts/Notifications
3.8/5
Top Features
Alerts/Notifications
4.8/5
Alerts/Escalation
4/5
Account Alerts
N/A
0.2
Value for money
No pricing info
Starting price
0.2
Functionality
Alerts/Notifications
4.8/5
Activity Tracking
4.7/5
Assignment Management
4.7/5
Top Features
Alerts/Notifications
4.8/5
Alerts/Escalation
4/5
Account Alerts
N/A
0.2
Value for money
Starting price
0.1
Functionality
Activity Tracking
4.5/5
Access Controls/Permissions
3.8/5
Alerts/Escalation
3.7/5
Top Features
Alerts/Notifications
4.8/5
Alerts/Escalation
4/5
Account Alerts
N/A
0.2
Value for money
Starting price
Functionality
Alerts/Notifications
5/5
Autoresponders
5/5
Catalog Management
5/5
Top Features
Alerts/Notifications
4.8/5
Alerts/Escalation
4/5
Account Alerts
N/A
0.2
Value for money
Starting price
0.3
Functionality
Access Controls/Permissions
5/5
Alerts/Escalation
3.5/5
AI Summarization
N/A
Top Features
Alerts/Notifications
4.8/5
Alerts/Escalation
4/5
Account Alerts
N/A
0.2
Value for money
Starting price
0.6
Functionality
Activity Dashboard
5/5
Activity Tracking
5/5
Accounting Integration
N/A
Top Features
Alerts/Notifications
4.8/5
Alerts/Escalation
4/5
Account Alerts
N/A
Value for money
Starting price
0.2
Functionality
Alerts/Escalation
5/5
Accounting Integration
N/A
API
N/A
Top Features
Alerts/Notifications
4.8/5
Alerts/Escalation
4/5
Access Controls/Permissions
N/A
0.3
Value for money
Starting price
0.5
Functionality
Activity Dashboard
5/5
Alerts/Escalation
4.5/5
Access Controls/Permissions
4/5
Top Features
Alerts/Notifications
4.8/5
Alerts/Escalation
4/5
Account Alerts
N/A