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SolarWinds Web Help Desk vs Desk Manager Comparison (2026)
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Good recommendations?
SolarWinds Web Help Desk
5
48
4
53
3
17
2
4
1
2
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Desk Manager
5
89
4
15
3
2
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Overview
Web Help Desk by SolarWinds is a customizable help desk & IT asset management solution for businesses within industries such as education, healthcare, government, & more. It offers features for managing IT assets, IT services, knowledge, remote support, SLA, time & billing, workflows, & more.
We are a Brazilian company that offers an ESM platform on a global scale that facilitates operation and management.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.1
124
5
4
3
2
1
48
53
17
4
2
- Value for money
- Ease of use
- Features
- Customer support
4.8
106
5
4
3
2
1
89
15
2
0
0
- Value for money
- Ease of use
- Features
- Customer support
Pros
Craig m.
It Infrastructure Engineer
Danny H.
IT Manager
Luis M.
Translator
Pros
Not enoughreviews yet
Cons
Craig m.
It Infrastructure Engineer
Danny H.
IT Manager
Phillip M.
ICT Support Officer
Cons
Not enoughreviews yet
- Vendor responds to reviews
- Last review5 months ago
- Vendor responds to reviews
- Last review9 months ago
Key features
- Total features47
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Approval Process Control
- Asset Lifecycle Management
- Asset Tracking
- Audit Management
- Audit Trail
- Automated Routing
- Availability Management
- CMDB
- Capacity Management
- Change Management
- Chat/Messaging
- Compliance Tracking
- Configurable Workflow
- Configuration Management
- Contract/License Management
- Cost Tracking
- Customer Database
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Dashboard
- Dashboard Creation
- Data Import/Export
- Email Management
- Help Desk Management
- IT Asset Management
- IT Asset Tracking
- Incident Management
- Interaction Tracking
- Inventory Management
- Knowledge Base Management
- Knowledge Management
- Live Chat
- Macros/Templated Responses
- Mobile Access
- Multi-Channel Communication
- Performance Metrics
- Prioritization
- Problem Management
- Procurement Management
- Project Management
- Real-Time Chat
- Real-Time Notifications
- Real-Time Reporting
- Release Management
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Requisition Management
- Scheduled/Automated Reports
- Search
- Self Service Portal
- Service Catalog
- Service Level Agreement (SLA) Management
- Social Media Integration
- Supplier Management
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Task Editing
- Task Management
- Task Progress Tracking
- Task Scheduling
- Task Tagging
- Third-Party Integrations
- Ticket Management
- Workflow Management
- Total features56
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Approval Process Control
- Asset Lifecycle Management
- Asset Tracking
- Audit Management
- Audit Trail
- Automated Routing
- Availability Management
- CMDB
- Capacity Management
- Change Management
- Chat/Messaging
- Compliance Tracking
- Configurable Workflow
- Configuration Management
- Contract/License Management
- Cost Tracking
- Customer Database
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Dashboard
- Dashboard Creation
- Data Import/Export
- Email Management
- Help Desk Management
- IT Asset Management
- IT Asset Tracking
- Incident Management
- Interaction Tracking
- Inventory Management
- Knowledge Base Management
- Knowledge Management
- Live Chat
- Macros/Templated Responses
- Mobile Access
- Multi-Channel Communication
- Performance Metrics
- Prioritization
- Problem Management
- Procurement Management
- Project Management
- Real-Time Chat
- Real-Time Notifications
- Real-Time Reporting
- Release Management
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Requisition Management
- Scheduled/Automated Reports
- Search
- Self Service Portal
- Service Catalog
- Service Level Agreement (SLA) Management
- Social Media Integration
- Supplier Management
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Task Editing
- Task Management
- Task Progress Tracking
- Task Scheduling
- Task Tagging
- Third-Party Integrations
- Ticket Management
- Workflow Management
Integrations
- Total integrationsN/A
- ChatGPT
- Discord
- JivoChat
- Microsoft Power BI
- Microsoft Teams
- Nvoip
- Telegram
- Zoom Phone
- Total integrations9
- ChatGPT
- Discord
- JivoChat
- Microsoft Power BI
- Microsoft Teams
- Nvoip
- Telegram
- Zoom Phone
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