Web Tracks - 2025 Pricing, Features, Reviews & Alternatives

Web Tracks is an IT asset management and help desk solution designed to help businesses of all sizes with automating ticket assignments and managing their IT inventory. Key features include time tracking, purchase order management, auditing, email alerts, and reporting.

Web Tracks's centralized system lets supervisors monitor the workload of different departments and track delays, enabling users to prioritize tickets and assign submitted requests to available technicians. Using its audit tool, administrators can collect data related to disk drives, memory usage, and CPU type to create or update databases with the latest information. Plus, the solution comes with an email-to-ticket converter functionality, which helps coordinators monitor email accounts to create help desk tickets and sends notifications to the technician automatically.

The document management module offered by Web Tracks allows team members to store training materials, videos, and online documents. Customers can use a self-service portal to submit inquiries to support teams, follow up on previous/pending requests, and search the knowledge base for queries. Web Tracks also helps employees maintain inventory records, letting them map items, users, software and peripherals associated with a computer for audit purposes.