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Service Desk Software - Page 2

47 software options

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Wix Answers

4.6
(21)

The only platform with all support channels in one place.

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Wix Answers service desk solution puts all support channels under one platform, to increase agent efficiency and customer satisfaction.

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Trengo

4.7
(18)

Collaborative inbox for all communication channels.

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Trengo is a collaboration platform that provides businesses with a shared inbox to manage team communication and interact with customers across multiple channels such as WhatsApp, emails, chat, social media platforms, and voice calls.

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Mint Service Desk

4.8
(10)

IT service desk and asset management solution

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Mint Service Desk is a an IT service desk and asset management solution which aids small to large enterprises in monitoring, tracking and exchanging information about resources within the organization as well as with vendors.

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Deepser

4.5
(12)

IT service desk, ticketing, and asset management software

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Efficiently manage customer support, optimizing the use of company resources and saving time. Easily measure service data, check performance with reports and dashboards, respect KPIs and improve customer satisfaction. The software is intuitive and simple to customize, modular and scalable.

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IncidentMonitor

4.1
(7)

Service desk software with self-service web portal support

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IncidentMonitor is an on-premise or cloud-based help and service desk solution, delivering process management, support ticketing and self-service web portals

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Sunrise ITSM

(0)

IT service management system to handle incidents & resources

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Sunrise IT Service Management (ITSM) is designed to help businesses streamline IT operations, resource planning, and customer support functions. It enables IT support analysts to log, track, and resolve customer queries, automate common request processes, and gain visibility into work queues.

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Spiceworks

4.4
(491)

Server and website monitoring software

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Keep track of everything that’s happening on your network – from when a user installs a piece of software they shouldn’t have, to when your printer’s toner level gets low! Spiceworks lets you monitor and receive alerts on all the network happenings you care about most!

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ManageEngine ServiceDesk Plus

4.3
(157)

Cloud IT Help Desk Software

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ManageEngine ServiceDesk Plus is a help desk software and asset management tool for small, mid-size & large enterprises to manage and troubleshoot IT requests

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Re:amaze

4.8
(50)

Support, engage, and convert customers on a single platform.

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Re:amaze is a web based help desk platform that enables businesses to communicate with customers at scale. Multi-channel support for all conversational channels like chat, email, social media, and mobile, helps entire teams stay in sync with customers in a shared team inbox so nothing goes missing.

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OTRS

4.5
(61)

Helpdesk software for customer service management teams

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OTRS is a helpdesk software designed to help businesses manage resources, workflows, internal communication processes, customers, service requests, and more on a centralized platform. Administrators can configure access permissions, enabling agents to view client data.

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Autotask PSA

4.3
(81)

IT Business Management Software Platform

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Autotask PSA is an intelligent IT business management platform providing a singular view across the entire business (services, internal operations, customers, and prospects) to improve efficiency, accountability, insight, and profitability.

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AzureDesk

4.5
(48)

Help desk software for SMBs

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AzureDesk - Only helpdesk software with 5$ per agent with all the "must
have" features of enterprise class systems offered to all businesses at
minimal cost.

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UseResponse

4.7
(32)

All-in-one Customer Support and Feedback Suite

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Organize online documentation, customer self-service and provide customer support with UseResponse's customer feedback software and help desk system.

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Track-It!

4.1
(71)

Help desk and asset management

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Track-It! is a help desk software and asset management application designed to help small to medium sized companies automate and streamline their Help Desk and Asset Management operations. . Track-It! integrates with key areas of your business model so you can manage multiple business operations and support processes all at once from the one centralized system.

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ScriptRunner

4.7
(9)

IT management software for DevOps teams

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ScriptRunner supports DevOps and IT specialists with the automation of company processes and PowerShell administration. The automation tool helps centralizing administrative tasks, standardizing admin activities, automating routine activities, and managing task delegation.

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Capacity

4.5
(11)

Artificial Intelligence-based knowledge management solution

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Capacity is an AI and knowledge management solution designed to help organizations automate operations related to customer help desks, project workflows, and data storage. With the drag-and-drop interface, users can organize information using folders, dialogues, and custom sharing rules.

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Computicate PSA

4.7
(6)

Integrated business management and PSA solution

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Computicate PSA is a cloud-based professional services automation (PSA) & business management solution designed for managed service providers (MSPs). The mobile-responsive platform offers tools for ticketing, time tracking, quoting, client management, inventory tracking, recurring billing, and more.

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Milldesk

4.8
(5)

IT help desk and service desk management

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Milldesk is an IT help desk and service management platform designed for IT service providers and organizations of all sizes. Key features include intelligent workflows, automatic and scheduled tickets, communication tools, contract management, customizable branding, and feedback management.

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QAlert

4.5
(6)

Citizen request management solution for local & county gov

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QAlert is a a web-based citizen request management software solution suite used by local and county governments and 311 call centers to track, log, and manage the life-cycle of non-emergency requests, concerns, and complaints.

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Movidesk

4.7
(3)

Omnichannel customer service and help desk platform

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Movidesk is a cloud-based help desk platform, which enables enterprises to manage the ticketing system and centralize both client and team communications across multiple channels on a unified dashboard. Features include event-based triggers, reporting, service catalog, surveys, and timekeeping.

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NetSupport ServiceDesk

(0)

Browser-based helpdesk and ticketing software

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Easily integrated into your existing IT infrastructure, NetSupport ServiceDesk delivers the processes needed to help you effortlessly track, organize, manage and answer the toughest support challenges.

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Scopedesk

(0)

Customer support ticketing management solution

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Scopedesk (formerly HelpDeskSaaS) is a customer support help desk application for managing user tickets, assigning tasks and work organization

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