CA Service Desk Manager is an IT service management software designed to help businesses manage service requests, configurations, incidents, and other desk operations. The platform enables administrators to collaborate with team members on a unified interface.
Support.cc is a powerful software designed to provide a faster and better experience for your customers. It automates the Omnichannel customer experience and will help you increase customer retention and sales.
IBI-aws is a knowledge search system that centralizes customer information in your service desk and makes it usable in a secure environment. Users can compare external customer contacts with the corresponding company data and thus answer specific inquiries directly. With IBI-aws, queries can be extended to advanced search to see what customers have used or to show what they need.
NestDesk is the affordable customer service solution for Shopify stores of all sizes to close sales from every conversation. NestDesk works as both a support tool and a sales engine, bringing all customer data and order actions together in one place for quick and personalized assistance.
Drive Lynx is a project management portal that links projects and people. It covers the entire lifecycle of a project from planning and implementation through to maintenance, service and support. Its modules include project plans, quotes, service desk, skills and certificates registers and more.
Neoforce is a versatile platform available both in the cloud and on-premise. It provides a suite of flexible modules like ITSM, FMIS, asset and contract management, CRM, and a customizable client portal. Accessible on any device, Neoforce streamlines cooperation and delivers exceptional service.
Airdesk is a centralized workspace with a 360º view of all your services. With it, businesses can manage customers and contacts, deals and contracts, project and task management, customer interactions and ticket handling in a single place.
SAP Service Cloud is a customer support software that helps businesses leverage artificial intelligence (AI) to resolve clients’ queries on a centralized platform. Managers can examine incoming service tickets, sort them into relevant categories, and assign tasks to available agents.
Collaborative ticketing and workflow solution that integrates with Microsoft Teams and Slack. IT, Ops and other internal teams leverage Jetdocs to handle tickets, issues, requests and approvals that involve multiple teams.
Easily integrated into your existing IT infrastructure, NetSupport ServiceDesk delivers the processes needed to help you effortlessly track, organize, manage and answer the toughest support challenges.
NeoAssist is a modular, omnichannel service solution that makes it possible to use chatbots with natural language processing technology, create workflows, organize task distribution, and monitor the response time of calls using metrics and alerts. Available in Portuguese for the Brazilian market.
Serviceware offers intelligent solutions for digitizing and automating service processes and enabling companies to optimize their service costs. Key features include a service-catalogue, self-service portal, configuration and knowledge base management and process control.
HEINZELMANN is an issue tracking software designed to help businesses track computer hardware and software inventories, licenses, and orders. Administrators can capture, maintain, and administer critical information about assets such as health status in real-time.
Infraon Desk is an integrated Pink Elephant-certified platform that unifies multiple IT/business teams to streamline and accelerate the IT service management lifecycle. With real-time event detection and ticket management, it offers a single dashboard to deliver ITSM excellence.
Melhore a produtividade e organização do seu suporte A única ferramenta de help desk do mercado que apresenta Quadro de Chamados que facilitam a gestão dos atendimentos e oferecem total controle da operação.
Point of Business is a service and support solution that provides companies with everything they need to manage their services better. Point of Business is low code, modular, ITIL compatible and customizable so that it can fit the needs of each company.
IBI-helpMe is a service desk software, available in English and German, designed to streamline user support requests. This solution allows users (without any special IT knowledge) to create a ticket in just two clicks. Tickets will automatically log the user's current system screenshot and technical data, ensuring streamlined ticket resolution for support teams.