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Canfigure
Modular ITSM and ITAM solution based on ITIL principles
(9)
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Canfigure Pricing, Features, Reviews and Alternatives
Canfigure product overview
What is Canfigure?
Canfigure has been designed as a modular system where the customer can select the desired functionality and expand over time at their own pace. Modules are divided into Change Management, Service Desk (ITSM) and Asset Management (ITAM) all underpinned by a well-designed CMDB. All processes are compatible with the ITIL standard.
Key benefits of using Canfigure
- Document your environment to maintain an accurate record of dependencies and usage
- Adapt the software to your specific business needs where not met by typical off-the-shelf software
- Reduce cost when compared to competitive offerings with low maintenance and self-configurable design
- Benefit from software that is constantly evolving and extended based on customer feedback and best practice
Typical customers
Platforms supported
Support options
Training options
Canfigure pricing information
Value for money
4.7
/5
21
Starting from
2000
Per year
Per Feature
Pricing options
Value for money contenders
Canfigure features
Functionality
4.6
/5
21
Total features
114
16 categories
Most valued features by users
Functionality contenders
Canfigure users reviews
Overall Rating
4.7
/5
21
Positive reviews
100
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend9.33/10
14
7
0
0
0
Paul N.
Paul N.
Overall rating contenders
Irfan L.
Information Technology and Services,
Used daily for 2+ years
Review source
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Very easy and straight forward implementation. We did it without any assistance just by following installation guide. Functionally deep, customize-able and integrate-able. Supatools support team is very helpful in these aspects. SupaTools team keeps in touch and frequently deliver product updates/enhancements/fixes. Although designed for ICT industry but can be easily be adapted for Maintenance/Property Management services.
Support team is always there to assist in case of problem or issue. Nothing negative to say about them!
Hey Irfan, thank you so much for this review! We will continue to deliver the service you are used to, and watch out for more new software features!
Marthie C.
Information Technology and Services, 501-1,000 employees
Used daily for 6-12 months
Review source
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In general the experience is good. 1. Reporting is not user friendly. The system prescribes type of reports e.g. Resolved vs closed. We report on resolved tickets(maybe not correct from an SLA reporting perspective, however we have minimal reopens) - the Incident KPI dashboard reports on closed. I am not using the reporting functionality at all and have compiled my own queries/views and dashboards....
Tasking capability
Reporting Reminders not configured
Thanks for that honest review Marthie! I'm pleased to say that we are working on all of the issues you have raised, and expect to address them all in our next major update in early 2017. We'll get you to update your review at that time!
Alex S.
Law Practice, 501-1,000 employees
Used daily for 1-2 years
Review source
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We do have a great time using Canfigure. It's easy for our IT department to use, and it's very customizable, and being able to generate a report with many different Boolean combinations/criteria is extremely useful.
We love the ease of use in regards to create and tracking incidents/tickets.
There's many settings inside of Canfigure, some of which could use better documentation on their use (such as on the Wiki) or retired from the software if the options are no longer used/supported.
Thanks Alex! We take your point about the documentation and the many settings. We are constantly improving this and removing legacy settings from the application to make Canfigure even easier to use!
Will M.
Aviation & Aerospace, 1,001-5,000 employees
Used daily for 2+ years
Review source
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ITIL/ITSM rules management and enforcement. External applications extension and integration. Security policy enforcement. MRP functionality. Historical reporting for trend analysis. Full Lifecycle management. Outstanding vendor support.
The COTS version of the application feature rich and is flexible enough to customize for company-specific requirements. The ITIL process-based, ITSM software helps us enforce our business processes and rules. It has very granular user authorization features and profiles that help us easily update, maintain and enforce our security principles. Additionally, we use the APIs to help integrate functions of the application to our other systems. Finally, the support of the SupaTools team has been outstanding. They have always accommodated our requests, and in some cases helped us make design/integration decisions that prevented issues further down the line.
The original UI looked a little dated (block images, etc...), but they have made great strides in recent updates.
Enrico S.
Education Management, 201-500 employees
Used daily for 2+ years
Review source
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I really enjoy using and customizing Canfigure. It's part of my daily routine, and I'm excited to see what else I can do in the future.
-Customizable and flexible forms and workflows for task and incident tracking.-Asset Management is simple to use and has many features.-Excellent customer service. [sensitive content hidden] is always willing to assist and responds quickly when needed. One of the best customer service experiences I've had with any vendor/company I've worked with so far.
-When compared to other software, the interface may appear outdated to some users. -Some users may dislike the user experience in which if you need to go to a module or form, you must make multiple clicks to get there. But this more on user's perspective.
Thanks Enrico! We get a kick out of seeing our customers have a good experience with our software. We also have ways of reducing clicks and some UI improvements coming!
Canfigure FAQs
Canfigure has the following pricing plans:
Starting from: $2000.00/year
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)
Q. Who are the typical users of Canfigure?
Canfigure has the following typical customers:
Large Enterprises, Mid Size Business, Public Administrations, Small Business
Q. What languages does Canfigure support?
Canfigure supports the following languages:
English
Q. Does Canfigure support mobile devices?
Canfigure supports the following devices:
Android, iPad, iPhone
Q. Does Canfigure offer an API?
Yes, Canfigure has an API available for use.
Q. What other apps does Canfigure integrate with?
Canfigure integrates with the following applications:
SMTP, ServiceNow, Smartsheet
Q. What level of support does Canfigure offer?
Canfigure offers the following support options:
Email/Help Desk, Chat, Phone Support, FAQs/Forum
Common Canfigure comparisons
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