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Actionstep vs Smokeball Comparison

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Overview

Actionstep is a top-rated law firm management system, built in the cloud with automation at its heart. Giving lawyers more...

Smokeball cloud-based legal productivity software for PCs automatically records time and activity for you. Smokeball boasts...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$49/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

59

37

7

2

3

  • Value for money
  • Ease of use
  • Features
  • Customer support
89%
would recommend this app

5

4

3

2

1

143

31

2

2

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
95%
would recommend this app

Pros

This software is an elegant solution for volume practices that categorizes matters in useful and dynamic ways, and is interactive so you can keep track of the progress of each individual matter.
We like how we can use our workflows to track each client thru the process. The reporting we receive is great and helps us stay on top of our business.
I used Actionstep in my previous company and it seems pretty good. However, after increasing the price, actionstep has not improved a lot and the billing system is still not work very good.

Pros

Smokeball has so many great capabilities and it pretty easy to use. Their customer service and team are great and very helpful if you ever need anything.
If you have used other major software programs like Abacus or Practice Panther, you may not feel like the benefits are worth the hassle of the change.
The product is very easy to use and the document management is excellent. It also stores all of the email associated with the matter, thus keeping all information on the matter in one place.

Cons

Plus the higher monthly fee. I spoke to 3 provider companies and all were charging more than $5,000, and the day I stopped paying my AS subscription all that work would be lost.
Response time has been poor. When there is a response, it typically is, refer to the on-line manual.
So I don't contact tech support unless I've gone through everything in the manual and tried everything I can think of first. When that is met with "look at the manual" it's beyond frustrating.

Cons

Smokeball has made it possible for me to do so. I am always anxious to find out more about what Smokeball can do as, I suspect that I am only using a portion of the total functions available.
The company is open to hearing suggestions, but they are not quickly implemented. They are aware of the complaints that new users have, but they still don't discuss them in the sales demo.
This is crazy and unrealistic for small or large firms. Smokeball is a one size fits all tool that frequently falls short.
  • Vendor responds to reviews
  • Last review5 months ago
  • Vendor responds to reviews
  • Last review3 months ago

Key features

  • Total features41
  • API
  • Account Reconciliation
  • Accounting Integration
  • Accounting Management
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Ad hoc Reporting
  • Archiving & Retention
  • Assignment Management
  • Attendance Tracking
  • Audit Trail
  • Authentication
  • Automated Billing
  • Automatic Backup
  • Automatic Notifications
  • Billable Hours Tracking
  • Billing & Invoicing
  • Billing Rate Management
  • Calendar Management
  • Calendar Sync with Google
  • Case Management
  • Client Management
  • Client Portal
  • Collaboration Tools
  • Collaborative Workspace
  • Communication Management
  • Configurable Workflow
  • Contact Database
  • Contact Management
  • Content Library
  • Conversion Tracking
  • Credit Card Integration
  • Credit Card Processing
  • Custom Fields
  • Custom Forms
  • Customer Database
  • Customizable Reporting
  • Customizable Templates
  • Deadline Management
  • Document Automation
  • Document Management
  • Document Storage
  • Document Templates
  • Drag & Drop Interface
  • Electronic Signature Capture
  • Email Integration
  • Email Notifications
  • Email Templates
  • Event Calendar
  • Event Management
  • Forms Management
  • Full Text Search
  • Graphical Workflow Editor
  • Microsoft Outlook Integration
  • Performance Reports
  • Productivity Reporting
  • Project Budgeting
  • Project Workflow
  • QuickBooks Integration
  • Recurring Billing
  • Reminders
  • Rules-Based Workflow
  • SMS Integration
  • SSL Security
  • Search Functionality
  • Secure Data Storage
  • Secure Login
  • Summary Reports
  • Task Management
  • Task Tracking
  • Team Calendars
  • Template Management
  • Third Party Integration
  • Time & Expense Tracking
  • Timer
  • Timesheets
  • Two-Factor Authentication
  • User Management
  • Version Control
  • WYSIWYG Editor
  • Web Forms
  • Website Integration
  • Website Management
  • Workflow Management
  • Total features62
  • API
  • Account Reconciliation
  • Accounting Integration
  • Accounting Management
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Ad hoc Reporting
  • Archiving & Retention
  • Assignment Management
  • Attendance Tracking
  • Audit Trail
  • Authentication
  • Automated Billing
  • Automatic Backup
  • Automatic Notifications
  • Billable Hours Tracking
  • Billing & Invoicing
  • Billing Rate Management
  • Calendar Management
  • Calendar Sync with Google
  • Case Management
  • Client Management
  • Client Portal
  • Collaboration Tools
  • Collaborative Workspace
  • Communication Management
  • Configurable Workflow
  • Contact Database
  • Contact Management
  • Content Library
  • Conversion Tracking
  • Credit Card Integration
  • Credit Card Processing
  • Custom Fields
  • Custom Forms
  • Customer Database
  • Customizable Reporting
  • Customizable Templates
  • Deadline Management
  • Document Automation
  • Document Management
  • Document Storage
  • Document Templates
  • Drag & Drop Interface
  • Electronic Signature Capture
  • Email Integration
  • Email Notifications
  • Email Templates
  • Event Calendar
  • Event Management
  • Forms Management
  • Full Text Search
  • Graphical Workflow Editor
  • Microsoft Outlook Integration
  • Performance Reports
  • Productivity Reporting
  • Project Budgeting
  • Project Workflow
  • QuickBooks Integration
  • Recurring Billing
  • Reminders
  • Rules-Based Workflow
  • SMS Integration
  • SSL Security
  • Search Functionality
  • Secure Data Storage
  • Secure Login
  • Summary Reports
  • Task Management
  • Task Tracking
  • Team Calendars
  • Template Management
  • Third Party Integration
  • Time & Expense Tracking
  • Timer
  • Timesheets
  • Two-Factor Authentication
  • User Management
  • Version Control
  • WYSIWYG Editor
  • Web Forms
  • Website Integration
  • Website Management
  • Workflow Management

Integrations

  • Total integrations16
  • Box
  • Clio
  • DocuSign
  • Dropbox Business
  • Gmail
  • Google Calendar
  • Google Drive
  • LawPay
  • Mailchimp
  • Microsoft 365
  • Microsoft Excel
  • Microsoft OneDrive
  • Microsoft Outlook
  • Microsoft Word
  • NetDocuments
  • QuickBooks Online
  • QuickBooks Online Advanced
  • SharePoint
  • Xero
  • Zapier
  • Total integrations7
  • Box
  • Clio
  • DocuSign
  • Dropbox Business
  • Gmail
  • Google Calendar
  • Google Drive
  • LawPay
  • Mailchimp
  • Microsoft 365
  • Microsoft Excel
  • Microsoft OneDrive
  • Microsoft Outlook
  • Microsoft Word
  • NetDocuments
  • QuickBooks Online
  • QuickBooks Online Advanced
  • SharePoint
  • Xero
  • Zapier

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Actionstep vs. Smokeball

See how Actionstep and Smokeball stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.

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