everything can be on one place, and you can edit and update information at any time. You can access it on your phone through the app
some times can be hard to navigate if you are not computer savvy
Thanks for taking the time to leave us a review, Whitney!
We've made some recent changes to our system to ensure it's fully responsive on mobile devices, and there are overall improvements for flow on desktop as well, so we hope that helps those less confident in their computer skills.
Please don't hesitate to reach out to your Account Manager, our Customer Success Team, or our Help Center for lots of resources to help you and your families get the most out of ePACT. Thanks again!
Likelihood to recommend: 9/10
Overall, ePACT has been a great additional to our camp programs. I think it is easier for parents, staff, and administration to access and update emergency contact information and health forms with ease.
I like that this software is easy to use from the administrative side. The best feature is that it sends regular reminders to parents to fill out their required paperwork. Access to emergency documents from anywhere is extremely easy. And, of course...it's paperless!
Getting people to fill out paperwork to the point of uploading their immunizations and required documents can be tough. Parents struggled with uploading photos and immunization records, and I don't like that I have 0 access to their emergency/contact information until that is all submitted. It makes it hard when a camper is dropped off and we don't have access to even contact a parent to have them fill this out (in the case of registration software information being out of date).
Thanks for taking the time to leave us a review, Sara! We're thrilled to hear that the automated reminders are making things even easier for you and that you're enjoying going paperless.
We're happy to help you with any resources you might need to get parents on board with the new process and we can provide technical support to those who are struggling with any of the requirements.
We completely understand the frustration of not being able to see information for a camper without a completed ePACT record, but this is a key way that ePACT protects participant information. Families give permission for authorized staff to view their records by selecting the "Share" button once they have completed their record. Consider providing families with a way to complete their ePACT record on-site to address those last-minute drop-offs so you're not missing that vital information.
Thanks for choosing to use ePACT and don't hesitate to let us know how else we can help!
Likelihood to recommend: 9/10
customer service for set up has been awesome user friendly still learning the ins and outs
shared with other programs when things are completed correctly, the ease of finding information quickly
no Spanish translation I can't see the parent view when they call and ask questions about how to finish profile still don't understand how it talks with ACTIVE wish there was better training on the program.. maybe there is an I was just not informed of it
Thanks for taking the time to leave us a review, Terrin!
To address your feedback:
- We're working on adding multiple languages to ePACT, including Spanish, so stay tuned for those.
- Administrators only see completed information from a parent/family - you cannot access the parent view as it's from their account and is private to them. To assist families, we recommend referencing the form that was approved with our Implementation Specialist at your account set up.
- To learn more about how our ACTIVE Net/ePACT API works, there is a webinar on our website that you can download. Also, you can learn how to enable auto-reminders and reconfirms by visiting our Help Center.
- For Administrator Training, there are recordings of our recent webinars on our Help Center as well.
Thank you for using ePACT and if you have any additional questions or support needs, please don't hesitate to reach out!
Likelihood to recommend: 8/10
ePACT allowed staff to communicate with parents in quicker ways, including texts! We were able to customize many of the questions in the participant files to our needs, rather than gathering more information than we would use. We love being able to search participants by allergies and other concerns. Lots of great efficiencies with this easy-to-use program!
We love that ePACT looks out for the safety and security of our participants, while improving efficiencies for our staff. ePACT is easy to work with and responsive to suggestions. While we are still looking for solutions to ActiveNet FlexReg partnering, standard programs work extremely well with the ePACT system. Families have found information input and updates easy to do and ePACT staff responds quickly to any of the more difficult situations.
We are hopeful that solutions will soon arrive for: FlexReg daily rosters; grouping program codes in one class throughout a school year or extended season; "staff" added to all participants as a standard sign in/out person for moving between programs and a few other things. Communicating with ePACT about these challenges has been a positive experience.
Thanks for taking the time to leave us such a detailed review, Jennifer!
We're thrilled that the transition to ePACT has been so positive for you and that both staff and families are enjoying the system. We'll continue to share your feedback with our Product Team as they work on finding solutions to your additional needs.
Thank you for using ePACT and please don't hesitate to let us know if there is anything we can help with at any time!
Likelihood to recommend: 9/10
I like the ease of the software. You have access to the student medical, emergency and authorized pickup and contacts at you fingertips. Very easy for the staff to learn and navigate.
This software was very easy to use and very easy for the parents to use also. There were a couple of parents who had problems upload their child's picture. Some people had problems with the phone number. It does not let you know not to add spaces or dashes with the phone number. Some parents also got hooked up with emergency and authorized pick ups address. They would not putting it in and it would not let them continue. It should not address is required.
Thanks for taking the time to leave us a review, Cheri!
We'll be sure to share your feedback with our Product Team with regards to additional guidance within the system. The requirement for addresses on emergency and authorized pick-up contacts is set by the organization/administrator, usually for licensing, legislative, or insurance requirements - it's part of the form approval process when your ePACT account is set up.
Thanks again for using ePACT and please don't hesitate to reach out with questions or support needs at any time!
Likelihood to recommend: 10/10
Pricing is subscription-based (annual) and the cost is per unique user.