ePACT Pricing, Features, Reviews & Comparison of Alternatives

ePACT

Online medical forms, waivers, consent forms, and more.

4.52/5 (109 reviews)

ePACT overview

What is ePACT?

ePACT is an online emergency network that helps community organizations like Parks & Recreation Departments, YMCAs, Sports Associations, Schools, and Camps move information previously collected on paper medical forms, waivers, and consent forms into a secure, HIPAA-compliant, cloud-based system. ePACT can be used by any organization that collects emergency information to support communities, adults, and children both day-to-day and in a crisis, and offers native apps for Android and iOS.

Emergency and medical information is collected from families through ePACT, as well as additional data including consents, waivers, medical authorization forms, immunization records, and special accommodations. eSignature tools allow families to accept waivers online with a date-stamped electronic signature and IP address information. Additional forms that require wet signatures, such as third-party waivers or immunization forms, can also be collected and managed, allowing users to store, and report on, all necessary information and forms in one place.

ePACT includes redundant communication options for contacting and sharing information with members and emergency contacts. Email and SMS messaging enable the sending of general updates and emergency alerts, and voice messaging can be used to communicate with members who may not have access to mobile phones or email. ePACT also supports roll call messaging, which allows users to send two-way communications via text with a response required from recipients. Message delivery can be tracked, and users can view answers from members to provide assistance or ensure that off-site staff are safe.
www.epactnetwork.com

Pricing

Starting from
$3/month
Pricing options
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada

Supported languages

English
ePACT screenshot: ePACT patient medical and emergency informationHow ePACT WorksePACT screenshot: ePACT eSignature ePACT screenshot: ePACT Shared files ePACT screenshot: ePACT special accommodationsePACT screenshot: ePACT communication optionsePACT for Sports AssociationsePACT for Recreation Programs

ePACT reviews

Value for money
Features
Ease of use
Customer support
  4.2
  4.3
  4.3
  4.7
Whitney La Chimea

Epact

Used daily for 2+ years
Reviewed 2018-11-28
Review Source: Capterra

Pros
everything can be on one place, and you can edit and update information at any time. You can access it on your phone through the app

Cons
some times can be hard to navigate if you are not computer savvy

Response from ePACT Network


Thanks for taking the time to leave us a review, Whitney!

We've made some recent changes to our system to ensure it's fully responsive on mobile devices, and there are overall improvements for flow on desktop as well, so we hope that helps those less confident in their computer skills.

Please don't hesitate to reach out to your Account Manager, our Customer Success Team, or our Help Center for lots of resources to help you and your families get the most out of ePACT. Thanks again!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Sara Skinner

1st Year ePACT User

Used daily for less than 6 months
Reviewed 2019-10-08
Review Source: Capterra

Overall, ePACT has been a great additional to our camp programs. I think it is easier for parents, staff, and administration to access and update emergency contact information and health forms with ease.

Pros
I like that this software is easy to use from the administrative side. The best feature is that it sends regular reminders to parents to fill out their required paperwork. Access to emergency documents from anywhere is extremely easy. And, of course...it's paperless!

Cons
Getting people to fill out paperwork to the point of uploading their immunizations and required documents can be tough. Parents struggled with uploading photos and immunization records, and I don't like that I have 0 access to their emergency/contact information until that is all submitted. It makes it hard when a camper is dropped off and we don't have access to even contact a parent to have them fill this out (in the case of registration software information being out of date).

Response from ePACT Network


Thanks for taking the time to leave us a review, Sara! We're thrilled to hear that the automated reminders are making things even easier for you and that you're enjoying going paperless.

We're happy to help you with any resources you might need to get parents on board with the new process and we can provide technical support to those who are struggling with any of the requirements.

We completely understand the frustration of not being able to see information for a camper without a completed ePACT record, but this is a key way that ePACT protects participant information. Families give permission for authorized staff to view their records by selecting the "Share" button once they have completed their record. Consider providing families with a way to complete their ePACT record on-site to address those last-minute drop-offs so you're not missing that vital information.

Thanks for choosing to use ePACT and don't hesitate to let us know how else we can help!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Terrin Abell

still learning

Used weekly for less than 6 months
Reviewed 2019-10-15
Review Source: Capterra

customer service for set up has been awesome user friendly still learning the ins and outs

Pros
shared with other programs when things are completed correctly, the ease of finding information quickly

Cons
no Spanish translation I can't see the parent view when they call and ask questions about how to finish profile still don't understand how it talks with ACTIVE wish there was better training on the program.. maybe there is an I was just not informed of it

Response from ePACT Network


Thanks for taking the time to leave us a review, Terrin!

To address your feedback:

- We're working on adding multiple languages to ePACT, including Spanish, so stay tuned for those.
- Administrators only see completed information from a parent/family - you cannot access the parent view as it's from their account and is private to them. To assist families, we recommend referencing the form that was approved with our Implementation Specialist at your account set up.
- To learn more about how our ACTIVE Net/ePACT API works, there is a webinar on our website that you can download. Also, you can learn how to enable auto-reminders and reconfirms by visiting our Help Center.
- For Administrator Training, there are recordings of our recent webinars on our Help Center as well.

Thank you for using ePACT and if you have any additional questions or support needs, please don't hesitate to reach out!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Jennifer Bruggeman

A company worth working with!

Used daily for 1-2 years
Reviewed 2019-10-14
Review Source: Capterra

ePACT allowed staff to communicate with parents in quicker ways, including texts! We were able to customize many of the questions in the participant files to our needs, rather than gathering more information than we would use. We love being able to search participants by allergies and other concerns. Lots of great efficiencies with this easy-to-use program!

Pros
We love that ePACT looks out for the safety and security of our participants, while improving efficiencies for our staff. ePACT is easy to work with and responsive to suggestions. While we are still looking for solutions to ActiveNet FlexReg partnering, standard programs work extremely well with the ePACT system. Families have found information input and updates easy to do and ePACT staff responds quickly to any of the more difficult situations.

Cons
We are hopeful that solutions will soon arrive for: FlexReg daily rosters; grouping program codes in one class throughout a school year or extended season; "staff" added to all participants as a standard sign in/out person for moving between programs and a few other things. Communicating with ePACT about these challenges has been a positive experience.

Response from ePACT Network


Thanks for taking the time to leave us such a detailed review, Jennifer!

We're thrilled that the transition to ePACT has been so positive for you and that both staff and families are enjoying the system. We'll continue to share your feedback with our Product Team as they work on finding solutions to your additional needs.

Thank you for using ePACT and please don't hesitate to let us know if there is anything we can help with at any time!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Cheri Rehor

ePact Review

Used daily for 1-2 years
Reviewed 2019-10-14
Review Source: Capterra

Pros
I like the ease of the software. You have access to the student medical, emergency and authorized pickup and contacts at you fingertips. Very easy for the staff to learn and navigate.

Cons
This software was very easy to use and very easy for the parents to use also. There were a couple of parents who had problems upload their child's picture. Some people had problems with the phone number. It does not let you know not to add spaces or dashes with the phone number. Some parents also got hooked up with emergency and authorized pick ups address. They would not putting it in and it would not let them continue. It should not address is required.

Response from ePACT Network


Thanks for taking the time to leave us a review, Cheri!

We'll be sure to share your feedback with our Product Team with regards to additional guidance within the system. The requirement for addresses on emergency and authorized pick-up contacts is set by the organization/administrator, usually for licensing, legislative, or insurance requirements - it's part of the form approval process when your ePACT account is set up.

Thanks again for using ePACT and please don't hesitate to reach out with questions or support needs at any time!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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ePACT pricing

Starting from
$3/month
Pricing options
Subscription
View Pricing Plans

Pricing is subscription-based (annual) and the cost is per unique user.

ePACT features

Document Management
Document Storage
Reminders
Search Functionality

API (51 other apps)
Activity Dashboard (70 other apps)
Automatic Notifications (48 other apps)
Billing & Invoicing (69 other apps)
Calendar Management (77 other apps)
Case Management (97 other apps)
Client Management (53 other apps)
Client Portal (46 other apps)
Collaboration Tools (43 other apps)
Contact Management (48 other apps)
Expense Tracking (42 other apps)
Invoice Management (44 other apps)
Reporting & Statistics (61 other apps)
Task Management (66 other apps)
Third Party Integration (54 other apps)
Workflow Management (53 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for ePACT

Key features of ePACT

  • Data collection
  • Data management
  • Voice messaging
  • Real-time access to data
  • Reminders for incomplete records
  • Emergency forms
  • Custom reporting
  • Member filtering
  • Member data import
  • Document upload & storage
  • Email messaging
  • Shared files
  • Waivers & consent forms
  • HIPAA compliant
  • Android, iOS & Blackberry apps
  • Offline mode
  • Record search
  • SMS messaging
  • Electronic signature capture
  • Automated email invitations
  • Comments
View All Features

Benefits

• Collect medical and emergency information for families and easily manage additional information such as waivers, consents, special accommodations, immunization records, medication authorization forms, and more.

• Collect and manage additional forms that require a wet signature, such as immunization forms or third-party waivers. Track their collection and filter for them so that your organization can collect all the information and forms it needs in one place.

• Families accept waivers with a date-stamped electronic signature and IP address, helping your organization meeting licensing, legal, and/or insurance requirements.

• ePACT's Check In, Check Out feature helps improve drop-off and pick-up processes, ensuring the safety of participants, and allowing records to be archived for licensing requirements across all programs.

• Communicate with members and their emergency contacts via email, text, and voice messaging to ensure that everyone receives important updates and information in real-time.

• Filter, and create custom reports for, members to identify outstanding information required by your organization, search for records with additional notes and comments, or look for members with specific information such as dietary requirements, media consent, allergies, and more.

• Securely store archived views of member records online to meet legislative requirements and ensure secure long-term data retention.

• ePACT's Mobile App (Android and iOS) provides secure access to member emergency data any time, anywhere, even without an internet or cellular connection, allowing staff to view medical and contact details at a glance, and communicate quickly in an emergency.