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AlertMedia Logo
AlertMedia
4.8
(128)

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Identify threats and respond faster during critical events.

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(8)

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AlertMedia Pricing, Features, Reviews and Alternatives

AlertMedia product overview

Price starts from

0.50

Per month

What is AlertMedia?

AlertMedia helps organizations protect their people and business through all phases of an emergency. Our award-winning threat intelligence, emergency communication, and travel risk management solutions help companies of all sizes identify, respond to, and recover from critical events faster and with greater confidence—all from a single, unified interface.

Key benefits of using AlertMedia

  • Modern Emergency Communication System: Quickly and easily notify any sized audience—anywhere in the world—to critical events, such as severe weather, natural disasters, active shooters, office closures, and more.


  • Integrated Threat Intelligence: Identify threats to your people and business faster with analyst-verified intelligence and location-specific risk assessments.


  • Implementation & Support Included: Launch quickly with a dedicated success manager and 24/7 support with an average response time of 13 minutes.


  • Highly Visible, Multichannel Notifications: Simultaneously reach employees via voice call, text message, email, mobile app push, desktop takeover, Slack, and more from a single interface.


  • One-Touch Conference Call Solution: Get response teams together faster by initiating a conference call in seconds without meeting invites or pin codes.


  • Customizable Notification Templates: Send messages in just a few clicks using flexible, pre-built communication templates.


  • Delivery Insights & Reporting: Track message delivery and audience responses in real-time to inform response plans.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Phone Support
    24/7 (Live rep)
    Knowledge Base
    Email/Help Desk
    Chat
    FAQs/Forum

    Training options

    Documentation
    Live Online
    Webinars
    Videos

    AlertMedia pricing information

    Value for money

    4.7

    /5

    128

    Starting from

    0.50

    Per month

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    AlertMedia features

    Functionality

    4.7

    /5

    128

    Total features

    92

    9 categories

    Most valued features by users

    Third-Party Integrations
    Reporting/Analytics
    API
    Alerts/Notifications
    Activity Dashboard
    Reporting & Statistics
    Chat/Messaging
    Contact Management

    Functionality contenders

    AlertMedia users reviews

    Overall Rating

    4.8

    /5

    128

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9.32/10
    Rating distribution

    5

    4

    3

    2

    1

    107

    20

    1

    0

    0

    Pros
    Customer support is amazing. Variations on sending alerts to the organization for all users are great due to some of our population not having the ability to receive a text message.
    We have realized tremendous value in taking care of our employees and their families. They know we sincerely care and have invested in their safety.
    The responsiveness of our Customer Success Manager is fabulous - I'm talking under an hour most times. Truly great experience all the way around.
    Cons
    The inability to provide updated info to the threat intelTeam when you have first hand knowledge of an incident.
    The only issue our company has had is some people getting the message twice. Out of 300 people, we have only had 2 complaints.
    I sometimes see errors such as a message did not delivered to everyone.

    Overall rating contenders

    AvatarImg
    AvatarImg

    Kyle C.

    Manager, Application Support

    Information Technology and Services, 201-500 employees

    Review source

    Overall Rating

    Great software and Support!

    Reviewed a year ago

    Transcript

    Kyle: Hi, I'm Kyle. I work for a large technology company that does voice recognition for various technologies....

    HP
    AvatarImg

    HALLIE P.

    Maritime, 201-500 employees

    Used weekly for less than 6 months

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    So Much More than an Emergency Communications Tool

    Reviewed 3 years ago

    Our experience with AlertMedia has been phenomenal. As the head of Strategic Planning, I implement a lot of software. This has by far been the easiest implementation. From researching the company, presenting the added value to the executive team for consideration, contract negotiations with our legal department, and implementation of our niche departments with varying needs, it has been great. The responsiveness of our Customer Success Manager is fabulous - I'm talking under an hour most times. Truly great experience all the way around.

    Pros

    This product is so easy to use. It answered multiple needs for our company and allows other admins to take charge of their departments thus alleviating the administrative burden on the top-tier administrator. Buy-in is always a concern when considering a software purchase. With this product, the feedback I have received from department or regional managers is, "If anyone says this is hard to use, they should be fired." This is a win on multiple levels. Plus, all communication is organized and stored for reference later if need be - no endless emails or texts to track down.

    Cons

    There are some very specific use cases that the graphical data does not support. However, our success manager was amazing at listening to our needs, evaluating the system's capabilities, and providing a solution that works for us. When I say solution, I am not talking about a workaround that kind of gives us what we need, it answers our need. We just got there via a different path than expected.

    Vendor response

    Thank you so much for your feedback! We're so happy to hear that your experience with AlertMedia has been positive since day 1 and that our customer success team has helped you build a solution that drives effective communication across your organization. This is music to our ears!

    DR
    AvatarImg

    David R.

    Security and Investigations, 501-1,000 employees

    Used daily for 1-2 years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Alert Media Software is great

    Reviewed 3 years ago
    Pros

    I like the fact you can pick your option on what type of notification you want to send . I like where you can choose your events. I also like how you can access alert media through the mobile app or go through the web. The software allows you to keep track of all communications related to one incident. I really like how you can customize the message for each channel, meaning you might decide to...

    Cons

    No I feel Alert Media has everything that I would need to conduct business with the company and its employees

    Vendor response

    Thank you for leaving us a review! We are focused on providing our customers with simple and flexible communication options like the ability to customize your message per channel and cascade delivery. We are so glad to hear this has been helpful for you and your team.

    JB
    AvatarImg

    Jonathon B.

    Health, Wellness and Fitness, 10,001+ employees

    Used daily for 1-2 years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend6/10

    Share this review:

    AlertMedia in Healthcare

    Reviewed 2 years ago
    Pros

    The solution is easy to use and works will for internal communications across our business.

    Cons

    We would like to see greater traditional capability from the solution for mass emergency notification, including CAP compatibility.

    Vendor response

    Thank you for leaving us a review! We are so glad to hear you find AlertMedia easy to use across your organization. We will have your Customer Success Manager reach out to better understand what features you would like to see in the future.

    LF
    AvatarImg

    Lisa F.

    Nonprofit Organization Management, 51-200 employees

    Used daily for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Unexpected Benefit

    Reviewed 3 years ago
    Pros

    We implemented Alert Media to help with emergency communications to our employees. Who knew it would become a daily screening tool during a pandemic? When COVID-19 struck, Alert Media quickly sent out information to assist administrators in setting up daily screening questions to track COVID-19. We are now using the product to track vaccinations as well. Customer service is excellent too! They have frequent webinars on the product and new features they are offering.

    Cons

    This is more of a suggestion for enhancement versus a con. It would be great to have the ability to design a more detailed, expanded survey. Also would be nice if local emergency information was not an additional fee.

    Vendor response

    Thank you for reviewing us! We are glad to hear that AlertMedia helped you keep your people safe and connected throughout this pandemic. We value customer feedback and will be sure to share your survey suggestion with our team. All AlertMedia customers have access to our global and local Threat Intelligence data through the Map in the web and mobile appswe'll have your Customer Success Manager reach out with more information.

    TG
    AvatarImg

    Taylor G.

    Financial Services, 11-50 employees

    Used daily for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    AlertMedia is great tool!

    Reviewed 3 years ago

    The customer service reps are very fast on responding. Our Alert Media account manager is very helpful and a good resource for setting up new notifications.

    Pros

    Very easy to create notifications and track employee response from both the app and website. Can have premade templates for multiple events, which allows for fast notifications to employees.

    Cons

    The notifications are not always delivered through text if there is an issue with a cell phone provider. Admins of the Alert account are not aware of this issue from the dashboard, only through their users.

    Vendor response

    Thank you for your review, we are glad to hear your AlertMedia experience has been positive! We recommend using Read Confirmation or Survey notifications to ensure message receiptthese notification types ask the recipient to confirm receipt and are the only way to be certain someone reads your message. Once AlertMedia delivers a message to a telecom carrier, we are reliant on the carrier to make the final delivery to the end-user and to report that delivery succeeded or failed. Not all telecom carriers provide accurate information with every delivery attempt. We hope this is helpful!

    AlertMedia FAQs

    Q. What type of pricing plans does AlertMedia offer?

    AlertMedia has the following pricing plans:
    Starting from: $0.50/month
    Pricing model: Subscription
    Free Trial: Available | (No Credit Card required)


    Q. Who are the typical users of AlertMedia?

    AlertMedia has the following typical customers:
    Large Enterprises, Mid Size Business, Non Profit, Small Business


    Q. What languages does AlertMedia support?

    AlertMedia supports the following languages:
    Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian (Bokmal), Polish, Portuguese, Russian, Spanish, Swedish, Thai, Turkish, Ukrainian


    Q. Does AlertMedia support mobile devices?

    AlertMedia supports the following devices:
    Android, iPad, iPhone


    Q. Does AlertMedia offer an API?

    Yes, AlertMedia has an API available for use.


    Q. What level of support does AlertMedia offer?

    AlertMedia offers the following support options:
    Phone Support, 24/7 (Live rep), Knowledge Base, Email/Help Desk, Chat, FAQs/Forum

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