Lexbe eDiscovery Platform Reviews

Some of the great advantages of using Lexbe include vast data types supported, multiple options for data processing and production, and a user friendly interface allowing for easy document review. Lexbe offers amazing customer support including training and monthly webinars as well as a very knowledgeable staff that goes out of the way to meet your firm's needs. They also offer great rates to be flexible with your firms storage needs and no additional charges for uploading and other common fees that you would incur if using a competitors platform.

Depending on site traffic, data formats, and file sizes sometimes the data processing can be slightly time consuming for uploading collections or downloading productions. However, this is the case with any program and the Lexbe support experts are very helpful in moving the process along.

Patrick, thank you for feedback and the review. As you stated, upload and download speeds can depend on file size and type, and I'm glad we have been able to move the process along for you in the past. We encourage clients to reach out to our Professional Services staff when a rush job is needed as they can monitor progress from the beginning and intervene as needed.

The automatic OCR function, which makes high volumes of documents easily searchable, coupled with the degree of customization for tagging and the ease of sharing cloud-hosted documents among team members makes Lexbe a stellar tool for analyzing, organizing, and collaborating on case document collections, no matter how vast the universe of documents.

The production features could be improved. Namely, the privilege marking, placeholder production when encountering incompatible document formats or otherwise problematic files, and the length of time it takes for the system to process and Bates stamp a production can be frustrating, time consuming, and occasionally lead to discovery disputes between parties.

Earl, thank you for the review and feedback. We take client feedback very serious and are constantly implementing changes to improve the Lexbe eDiscovery Platform. The time it takes for a production to run can vary depending on file size and type. Our target is for all producitons to run with one business day and the vast majority run in that time frame. When possible, we encourage planning to...

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The best thing about this software was the demonstration during the sales pitch, which made it seem like an incredible software which would be highly user friendly and beneficial to my clients and practice.

* Review of documents did not flow smoothly - lots of time scrolling and clicking to review * For production it forced us to produce the native PDF as well as the bates numbered PDF (confusing for counsel and duplicative) * On PST files, attachments were loaded into the bates numbered documents as "placeholders" leaving opposing counsel to guess which native email each bates numbered email went to in order to locate the attachments. * Opposing counsel could not open the files from the production links

Simple, easy to use interface, especially since latest update Document production & bates stamping quick and easy

Search functionality is imprecise: occasionally returns false positives Batch document uploading can be a headache, esp. if produced outside of Lexbe; often has to be handled by Technical Services (who are always helpful)

Connor, thanks for the review. We highly encourage that you report false positive search hits to our Professional Services (PS) department. Providing an example document and search term where this happened allows them to attempt to replicate the behavior and report it directly to the software department for investigation. Alternatively, the Lexbe eDiscovery Platform does have multiple search options...

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I like that the program processes the data at a rapid pace while grouping emails and attachments together. It makes reviewing documents easier with many shortcuts!

Too many clicks in the document review process. The way the platform looks now is not appealing to the eye.

Jessica, thanks for the review. We are always making updates to our platform in terms of functionality and aesthetics. Our main goal is to make the Lexbe eDiscovery Platform as user-friendly as possible for our clients. We strongly encourage clients to reach out to our Professional Services staff with questions, concerns and suggestions. When suggestions are made by clients, our PS staff files a feature request internally with our software department who then prioritizes the updates for future releases.

Lexbe is very responsive to requests for improvement/change to their website. They are easy to use and getting better all the time!

Some features like document redaction and splitting are clunky. Sometimes hard to get it to sort the way you want.

Being able to control my own database! Uploading my documents and being able to work in the database on my time, with no vendor related lag time. Lexbe is very user friendly and cost effective.

Adobe fillable forms and certified signature forms won't load into the viewers. Unfortunately, you don't know how many of those you have in a data set until after they are loaded and processed with place holders. But Lexbe allows you to easily run a report to identify those problem documents.

Rebecca, thank you for the review. We are glad we have been able to assist in identifying these un-converted forms. These types of layered PDFs can be reviewed from the Original tab. By default, the Lexbe eDiscovery platform provides corresponding original files as supplement in all standard productions, so these types of files can be produced as well. In the event that the PDFs are desired to display in the PDF tab, they can be converted offline and merged into the PDF tab with the Original tab still maintaining the fillable version.

I love being able to contact Lexbe whenever I have any questions. Their customer service team is incredibly nice, quick, and helpful.

Some parts of the platform are not immediately intuitive but pretty easy to learn over time. It can be a little harder to learn for people who aren't used to working on computers all the time.

Lauren, thanks for the review. We are always making updates to our platform in terms of functionality and aesthetics. Our main goal is to make the Lexbe eDiscovery Platform as user-friendly as possible for our clients. We strongly encourage clients to reach out to our Professional Services staff with questions, concerns and suggestions. When suggestions are made by clients, our Professional Services staff files a feature request internally with our software department who then prioritizes the updates for future releases.

Being able to upload our own cases and documents, knowing we have almost full control to work in the portal independently so we won't be charged if we don't want to be for professional service hours. Automatic OCR and the search abilities have significantly enhanced our e-discovery process. Being able to unredact redactions that we had previously made.

The only minor thing we don't like is that the redaction boxes are white/"x" and not black. We prefer black but that's a personal preference point. We've also already submitted a feature request, which is really nice that Lexbe takes user feedback seriously.

Thank you for the review and suggested feature request! We take client feedback extremely serious as our main goal is to make the Lexbe eDiscovery Platform as user-friendly as possible. We will contact you once the feature request has been designed, tested and released.

It was self explanatory and wasn't hard to figure out what you were looking for. I like that it is secure and no worries. And if you have problems no matter what time you have consultants available to help you.

I didn't really find anything I didn't like yet. I haven't been using it that long.

It's relatively easy to use. Sometimes it runs very fast. Easy to upload files. Easy to make folders and tags.

Buggy. Sometimes slow. Has functionality flaws that sometimes make it difficult to use. For example, you can't redact things that are larger than the normal size paper, bc the redaction viewer is too small.

Carmen, thanks for the review. We are always making updates to our platform in terms of functionality and aesthetics. Our main goal is to make the Lexbe eDiscovery Platform as user-friendly as possible for our clients. We strongly encourage clients to reach out to our Professional Services staff with questions, concerns and suggestions. When suggestions are made by clients, our Professional Services staff files a feature request internally with our software department who then prioritizes the updates for future releases. We made an update later in 2018 that now allows for redacting oversized images, so the issue you raised should not be a concern. Please let us know if you run into anything else and we'll address it.

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Mathew, thanks for the review. We are always making updates to our platform in terms of functionality and aesthetics. Our main goal is to make the Lexbe eDiscovery Platform as user-friendly as possible for our clients. We strongly encourage clients to reach out to our Professional Services staff with questions, concerns and suggestions. When suggestions are made by clients, our Professional Services staff files a feature request internally with our software department who then prioritizes the updates for future releases.

That is is cloud based and pretty speedy, I can easily save documents to my desktop, can easily switch from one library to another

Search functionality could be improved. Could make it easier to access info about the library (number of docs, pages, etc). Could be better programmed to let me save notes and view documents with notes on them, or mark a document 'hot' without having to add a note

Catherine, thank you for the review. After a search is run, the total document hit count appears in the top banner. The fields displayed on the Search page can be adjusted and Page Count is an available field. The Lexbe eDiscovery Platform (LEP) has a built in Hot Doc tag that works independently of Notes. Notes can be added to an individual document when it is displayed in the Doc Viewer and is also an available filter so one can isolate all documents with Notes on them. Our Professional Services staff is always on call, so we recommend reaching out with any questions as they are very knowledgable and are extremely helpful in explaining the functionality of LEP.

Ease of uses, very logical organization of data and tasks. Searching is easy and all work from ingestion to production can be done in-house.

The custom was tagging is difficult to work with, easy once you work with it for a bit, unfortunately, you aren't able to organize them.

Kristine, thank you for the review. We have made some updates to our custom tag management page and all custom tags can be moved and edited after creation. We have also made an update that allows for creating custom tag and sections 'on the fly' from the Browse and Search pages. We hope you find these updates helpful!

The redaction function is straightforward and easy to use. Production is also efficient and not too complicated.

There is a limit to the size of documents you can upload at once into the system unless you want to pay more for it. This causes the documents to be divided up into different groups and hard to maintain.

Scott, thank you for the review. The DIY upload via drag and drop is dependent on size and user's network settings. We don't have a limitation on the size of documents that can be uploaded. The Browse screen will display all documents in the case and there are several ways to organize and group documents besides upload batch--Custodians, Doc Source, Custom tags, etc., all of which can be filtered for on the Browse screen. In the event that you have a bulk data set that requires to be uploaded as one batch, please feel free to reach out to our Professional Services staff as they can perform the upload on their end. If you have a Subscription plan, standard uploads are free and handled by Lexbe Professional Services. You can send us your drive, FTP, etc.

It's easy to use, free processing and excellent customer support.

I wish it had a dashboard

Thank you!

I like that Lexbe allows my team to download, process, organize, and review a very, very large number of files without feeling overwhelmed.

While this is a wonderful software, the price point is what I like least about this program. Is there anyway to reduce this?

Marissa, thank you for the review! Lexbe offers a wide variety of plans to meet the diverse needs of our clients. Month to month plans are available as are contracted plans which are heavily discounted. We also offer a prepaid discount and have Subscription plans that include free Professional Services hours for standard uploads. Please feel free to contact Lexbe Sales to learn more about the plans we offer and find one that best suits your needs.

The layout it easy to follow and can quickly browse all the cases for the firm. Uploading documents is a breeze and running productions is fast and easy.

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Ease of use; availability of knowledgeable support and professional services; increased productivity for the firm in terms of document review, etc.

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Easy to use with so many documents to review, customer service is amazing, the features are easy to use and figure out if you are not computer savey.

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Easy to use and function. Easy to understand the directions to help you through. They spoke clear and understood what they were saying.

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