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Rocket Matter vs LEAP Comparison

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Overview

Category Leaders

Rocket Matter is the leading cloud-based law practice management software that helps you run a more efficient law firm, boost...

Category Leaders

Cloud-based legal practice productivity solution that combines practice management, legal accounting, document assembly and...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

49

/user

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.4

200

5

4

3

2

1

118

58

14

4

6

  • Value for money
  • Ease of use
  • Features
  • Customer support
93%
would recommend this app

4.0

266

5

4

3

2

1

128

73

28

12

25

  • Value for money
  • Ease of use
  • Features
  • Customer support
76%
would recommend this app

Pros

Technical support is fabulous, both through packaged online help and, on the very few occasions when it has been necessary, direct contact with a technical support representative.
Overall, my experience with Rocket Matter has been very successful in navigating through the website and it is pretty self explanatory which helps when training new employees comes up.
I also love the layout, being able to customize, the drop-down feature helps keep me organized and the page clean.

Pros

Great case management system. If there have been any issues Leap Support is always on hand to quickly resolve the issue.I use Xero Accounting System alongside Leap which is a great feature.
The customer support is fantastic. This was our first time using a case management software and we love that everything is all in one place.
A good selection of reports that can be run to extract vital information for running your business. The integration with Xero accounting for the practice's own accounting is very good.

Cons

It freezes all the time. This is disruptive to my workday.
It defaults to the current date which is slightly annoying when you are entering time for a prior date.
Constant problems with slow service. Accounting feature does not integrate well with QUICKBOOKS.

Cons

Does not work with Mac and use of parallel software required to run LEAP slows and damages Mac.
Does not work easily for litigation or family law practice.
I have lost a lot of money and clients due to using Leap.
  • Vendor responds to reviews
  • Last review8 months ago
  • Vendor responds to reviews
  • Last review20 days ago

Key features

  • Total features96
  • API
  • Access Controls/Permissions
  • Accounting
  • Accounting Integration
  • Accrual Accounting
  • Activity Dashboard
  • Activity Tracking
  • Archiving & Retention
  • Asset Accounting
  • Audit Trail
  • Automatic Billing
  • Automatic Time Capture
  • Bank Reconciliation
  • Billable & Non-Billable Hours
  • Billable Items Tracking
  • Billing & Invoicing
  • Billing Rate Management
  • CRM
  • Calendar Management
  • Calendar Sync
  • Case Management
  • Case Notes
  • Check Writing
  • Client Management
  • Client Portal
  • Collaboration Tools
  • Communication Management
  • Compliance Management
  • Conflict Management
  • Contact Database
  • Contact Management
  • Contract/License Management
  • Court Rules-Based Scheduling
  • Credit Card Processing
  • Cross Ledger Posting
  • Customer Database
  • Customer Statements
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Deadline Management
  • Docket Management
  • Document Automation
  • Document Capture
  • Document Classification
  • Document Generation
  • Document Management
  • Document Storage
  • Document Templates
  • Drag & Drop
  • Electronic Payments
  • Electronic Signature
  • Email Management
  • Employee Database
  • Expense Tracking
  • Fee Calculation & Posting
  • File Management
  • File Sharing
  • For Family Law
  • For Lawyers
  • For Legal Professionals
  • Forms Management
  • Full Text Search
  • General Ledger
  • Invoice Management
  • Invoice Processing
  • Legal Case Management
  • Microsoft Outlook Integration
  • Mobile App
  • Mobile Time Tracking
  • Multi-Location
  • Multiple Billing Rates
  • Offline Time Tracking
  • Online Time Tracking
  • Overtime Calculation
  • Project Time Tracking
  • Project Tracking
  • QuickBooks Integration
  • Real-Time Data
  • Real-Time Reporting
  • Receipt Management
  • Reimbursement Management
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • SSL Security
  • Search/Filter
  • Secure Data Storage
  • Staff Calendar
  • Status Tracking
  • Summary Reports
  • Task Management
  • Task Progress Tracking
  • Task Scheduling
  • Tax Management
  • Third-Party Integrations
  • Time & Expense Tracking
  • Time Tracking
  • Time Tracking by Client
  • Time Tracking by Project
  • Timer
  • Trust Accounting
  • Two-Factor Authentication
  • Vacation/Leave Tracking
  • Version Control
  • Workflow Management
  • Total features71
  • API
  • Access Controls/Permissions
  • Accounting
  • Accounting Integration
  • Accrual Accounting
  • Activity Dashboard
  • Activity Tracking
  • Archiving & Retention
  • Asset Accounting
  • Audit Trail
  • Automatic Billing
  • Automatic Time Capture
  • Bank Reconciliation
  • Billable & Non-Billable Hours
  • Billable Items Tracking
  • Billing & Invoicing
  • Billing Rate Management
  • CRM
  • Calendar Management
  • Calendar Sync
  • Case Management
  • Case Notes
  • Check Writing
  • Client Management
  • Client Portal
  • Collaboration Tools
  • Communication Management
  • Compliance Management
  • Conflict Management
  • Contact Database
  • Contact Management
  • Contract/License Management
  • Court Rules-Based Scheduling
  • Credit Card Processing
  • Cross Ledger Posting
  • Customer Database
  • Customer Statements
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Deadline Management
  • Docket Management
  • Document Automation
  • Document Capture
  • Document Classification
  • Document Generation
  • Document Management
  • Document Storage
  • Document Templates
  • Drag & Drop
  • Electronic Payments
  • Electronic Signature
  • Email Management
  • Employee Database
  • Expense Tracking
  • Fee Calculation & Posting
  • File Management
  • File Sharing
  • For Family Law
  • For Lawyers
  • For Legal Professionals
  • Forms Management
  • Full Text Search
  • General Ledger
  • Invoice Management
  • Invoice Processing
  • Legal Case Management
  • Microsoft Outlook Integration
  • Mobile App
  • Mobile Time Tracking
  • Multi-Location
  • Multiple Billing Rates
  • Offline Time Tracking
  • Online Time Tracking
  • Overtime Calculation
  • Project Time Tracking
  • Project Tracking
  • QuickBooks Integration
  • Real-Time Data
  • Real-Time Reporting
  • Receipt Management
  • Reimbursement Management
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • SSL Security
  • Search/Filter
  • Secure Data Storage
  • Staff Calendar
  • Status Tracking
  • Summary Reports
  • Task Management
  • Task Progress Tracking
  • Task Scheduling
  • Tax Management
  • Third-Party Integrations
  • Time & Expense Tracking
  • Time Tracking
  • Time Tracking by Client
  • Time Tracking by Project
  • Timer
  • Trust Accounting
  • Two-Factor Authentication
  • Vacation/Leave Tracking
  • Version Control
  • Workflow Management

Integrations

  • Total integrations24
  • Box
  • Clio
  • Docusign
  • Dropbox Business
  • Gmail
  • Google Calendar
  • Google Drive
  • LawPay
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • Microsoft SharePoint
  • Microsoft Word
  • NetDocuments
  • OneDrive
  • QuickBooks Online
  • QuickBooks Online Advanced
  • Slack
  • Xero
  • Zapier
  • Total integrations13
  • Box
  • Clio
  • Docusign
  • Dropbox Business
  • Gmail
  • Google Calendar
  • Google Drive
  • LawPay
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • Microsoft SharePoint
  • Microsoft Word
  • NetDocuments
  • OneDrive
  • QuickBooks Online
  • QuickBooks Online Advanced
  • Slack
  • Xero
  • Zapier

User reviews that mention these apps

BD
AvatarImg

Barbra D.

Legal Services, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

LEAP logo

LEAP

Leap has streamlined our files and billing

Reviewed 3 years ago

Its been great, use and customer service

Pros

Having all documents, correspondence, and billing, connected to client and matter

Cons

The small size of the matter frame.......

Vendor response

Thank you for your review of LEAP Legal Software. Our team is glad to hear that LEAP's centralized solution and document automation, billing and invoicing, and client management features have streamlined practice management for your law firm. We look forward to continuing our efforts in making LEAP a valuable asset for your law firm!

DC
AvatarImg

DeLacy C.

Law Practice, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

LEAP logo

LEAP

Overall a 5Staer Program

Reviewed 3 years ago
Pros

In the areas that I gave only 4 stars , Leap's customer service steps in and makes it an all around 5 star program.

Cons

Emil management inside a matter could use a visual make-over.

Vendor response

Hi DeLacy, thank you for your review of LEAP. We are glad to hear that the LEAP legal practice productivity solution and our support team have improved organisation and efficiency for your firm. Our customer service team prides themselves on world-class assistance and are committed to helping law firms like yours save time and make more money. For additional resources, you can find valuable learning and support through the LEAP User Portal here: https://bit.ly/3FkiMNV. Thank you for your feedback and continued partnership!

CO
AvatarImg

Claire O.

Legal Services, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

LEAP logo

LEAP

Occasional user

Reviewed 2 years ago
Pros

Everything is accessible within a matter

Cons

Difficult to get your head around unless you're shown what to do!

JL
AvatarImg

Jared L.

Legal Services, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

LEAP logo

LEAP

LEAP

Reviewed 3 years ago
Pros

Having Leap connected to Outlook. Saving documents from Outlook onto LEAP saves so much time

Cons

Having a matter from Outlook to LEAP. Automatic typing in the search bar is annoying.

Vendor response

Thank you for your recent review of LEAP Legal Software. Our team is glad to hear that your law firm is benefiting from LEAP's email integration and document automation features. At LEAP, we are always innovating LEAP to be the best practice management solution for attorneys, and we look forward to continuing our efforts in making LEAP a valuable asset for your law firm!

JV
AvatarImg

Joyce V.

Law Practice, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

Share this review:

LEAP logo

LEAP

make it easier to void a check

Reviewed 3 years ago
Pros

Easy to use, you can jump from one matter to another

Cons

You can't void a check w/o reversing the payment and the invoice, keep getting errors when going into quickbooks so checks are not showing up there

Vendor response

Thank you for your review of LEAP. Our team is glad to hear that your law firm is benefitting from LEAP's ease of use and comprehensive matter management. We greatly appreciate your feedback and we are constantly innovating LEAP to be the best legal software available for attorneys. We look forward to continuing our efforts to make LEAP a valuable asset for your law firm!

LC
AvatarImg

Linda C.

Law Practice, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

LEAP logo

LEAP

Leap is not perfect but it could be.

Reviewed 3 years ago

I actually love it. It has bern indispensable for operating remotely in 2020 and beyond

Pros

Billing and time keeping, email, the mobile app, case and document management,

Cons

The lack of available categories for matter types tgst reflect aspects of real law practice in Illinois

Vendor response

Thank you for your review of LEAP Legal Software. We greatly appreciate your feedback, and our team is glad to hear that your firm is benefiting from LEAP's billing, instant time recording, email integration, document automation, and client management features along with remote accessibility with the LEAP mobile app. We are constantly updating LEAP with pre-configured matter types, and we would like to speak with you more about your firm's areas of law. Please email pma@leap.us to connect with one of our LEAP Practice Management Advisors. We look forward to continuing our efforts in making LEAP a valuable asset for your law firm!

SS
AvatarImg

Scott S.

Law Practice, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend4/10

Share this review:

LEAP logo

LEAP

Dependable Platform, Needs to be Client Driven not Matter Driven

Reviewed 3 years ago

Overall, solid and dependable software platform,, It's Matter driven, which is problematic as I prefer to have it client driven, so that all matters for a client are present in one location. and I have great difficulty editing invoice masters and editing matter titles

Pros

Reporting of billing, time reports trust funds bank recs. IOLTA Trust funds and Operating funds reporting and accounting are great.

Cons

Organized by matter not by client, inflexible titling of Matters, inflexible or lack of easy invoice customization

Vendor response

Thank you for taking the time to review LEAP. Our team is glad to see that your firm is benefiting from LEAP's billing, time recording, trust accounting, and reporting features. We appreciate and welcome your feedback and look forward to continuing our efforts in making LEAP a valuable asset to your law firm.

LW
AvatarImg

LaSheena W.

Legal Services, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend3/10

Share this review:

LEAP logo

LEAP

The idea is there but the follow-through needs some work

Reviewed a year ago

Overall Leap is a mixed bag. While the features they do have are robust. Several of the features that are advertised are not operational for US clients.I'm also concerned, and that you are required to stay in a trial period for "6 months" from the date of installation. And in order to be "eligible" to cancel the contract, you also have to have every user "actively engaged" with the software for the...

Pros

The contact and matter cards are the best part of the CRM.

Cons

I disliked that several of the advertised features were not actually included once I already signed into a multi-year contract. Under the contract we were supposed to have immediate access to the client portal, it took over 6 weeks for the portal to be "setup." This resulted in a weird state of limbo regarding the transition. I also had concerns that they advertised a workflow procedure, but once we...

Vendor response

Hi LaSheena, Thank you for your recent review of the LEAP legal practice productivity solution. The LEAP agreement is structured to provide users with long-lasting pricing security to ensure we can build a strong partnership with law firms while delivering ongoing efficiency and value to our users. LEAP employees and our certified independent consultants are subject to strict contractual obligations...

DW
AvatarImg

David W.

Law Practice, 1-10 employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

LEAP logo

LEAP

Beware of LEAP!

Reviewed 3 years ago

My experience is poor. They will not let you cancel, despite their contract providing for a 6 month money back guarantee. They are attempting to avoid their contract by a ridiculous interpretation of the language of the guarantee that I have not used LEAP "continuously" during the Trial period. Consequently I would not recommend anyone to sign up for LEAP because if it doesn't work for you, they will not let you out. I had seen some other reviews stating this, but I thought that wouldn't happen to me, after all the contract does state it is a 6 month money back guarantee. Unfortunately, I was wrong.

Pros

That it centralizes all of the activities regarding a case file into a matter folder ie client information, emails, documents, ect.

Cons

It does not have a centralized telephone log. I receive many phone calls from people for which I do not have a matter set up and there is no place to log these calls in LEAP. Even for those calls that pertain to an established matter, the notification system is poor and you have no way to keep track of these calls separately. Also LEAP has no integrated calendar. Instead it uses Outlook, but it doesn't link back to the matter. For me, these two shortcomings are what caused me to decide to cancel my subscription to LEAP. Also the matter type descriptions are limited and there are several types of cases that I handle for which there is no matter type in LEAP. And you can't create your own.

Vendor response

We are sorry to hear that you have not had a good experience with us, so far. We do appreciate your feedback and would like to speak with you to make sure your firm is utilizing our software efficiently. We want every law firm to be fully trained on LEAP and using our software to its fullest capability. We believe our software will be greatly beneficial for firms that agree to the change event. Please email pma@leap.us so we can set up a convenient time to speak with you. You can also find a lot of great training resources in our Remote Training Resources Catalog here: https://bit.ly/2OhdXwO. We look forward to speaking with you soon.

AvatarImg
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Ashley B.

Legal Services, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

LEAP logo

LEAP

I love LEAP!

Reviewed 3 years ago

LOVE, LOVE, LOVE LEAP. I just wish everyone would use it properly.

Pros

I don't know how we ever managed without LEAP. It is user friendly, has a wealth of features and makes my working life that much easier.

Cons

It would be handy to log commission structures for consultants on each matter for example but this is not a deal breaker.

KL
AvatarImg

Karina L.

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend4/10

Share this review:

LEAP logo

LEAP

online chat box never works & there is a 24 hr delay in response to support req's.

Reviewed 7 years ago
Pros

once you get someone to help they are great templates are very helpful billing & time keeping is great & synchs with iphone - love that being networked with my staff & being able to login from anywhere is great

Cons

it's clunky you can't start an email outside of LeAP & then attach a document; it has to be generated from a matter - not practical also cannot grab documents from matters to upload to court for filings - they have to be downloaded and then saved outside of LeAP and then security has to be removed - it's a pain for us e-filers clients with more than one matter do not get linked - submatters are totally separate matter; again, not practical esp for accounting and bookkeeping

Vendor response

Thank you for taking the time to review LEAP. Its great to hear that it has provided collaboration between yourself and all your staff. We provide our LEAP users many resources to help troubleshoot and assist with any training related queries. Our in-house LEAP Consultants can also provide Best Practice sessions. The LEAP Community offers training videos, troubleshooting services, and our Live Chat service. Our Live Chat allows you to quickly connect with a representative that can assist you in fully utilizing LEAP. You can visit the LEAP Community and access our Live Chat support at: https://community.leap.us/s/support-US.

AvatarImg
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Sarah S.

Law Practice, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

LEAP logo

LEAP

Best comprehensive legal software available

Reviewed 5 years ago

LEAP has a dedicated problem solving area in the company which makes any teething issues able to be quickly resolved. Software is customisable and relevant to a wide range of legal areas.

Pros

Ease of use, simple access to all files loaded in system, ability to change file types based on matter

Cons

Can be slow when connecting with the cloud

Vendor response

Thank you for reviewing LEAP. We appreciate your positive feedback. We are cloud-based powered by AWS. Security and mobility are our priority. We are committed to helping law firms make more money and are happy that LEAP has been an asset to your firm!

AM
AvatarImg

Andy M.

Law Practice, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

LEAP logo

LEAP

Great product

Reviewed 4 years ago
Pros

The ability to have the whole firm working in a matter simultaneously is great. The integrated billing options are extremely helpful.

Cons

They need to improve speed and work flow processes better. Nothing is a deal breaker but some of the functionality requires more steps than feel necessary.

Vendor response

Thank you for reviewing LEAP. We value input for features and updates from users which can be submitted here: community.leap.us/s/ideas-user-guide. We are committed to helping firms make money and are happy that LEAP has been an asset to your firm.

DC
AvatarImg

Danielle C.

Legal Services, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

LEAP logo

LEAP

6 months of use - still early days

Reviewed 3 years ago

Leap is good - i think it is a lot when you set up a new matter and i am note sure we get the most from it yet but we are still new and learning daily.

Pros

how everything can be neat in folders, great for processing letters and documents and emails in and out can all be saved to the matter with ease.

Cons

having to do all your own precedents with codes etc - take way too much time and that time has to be found first.

CS
AvatarImg

Casey S.

Legal Services, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

LEAP logo

LEAP

Easy to use

Reviewed 3 years ago

Overall I am happy with it.

Pros

The program is easy to use. It allows all of us to work from remote locations and still be able to work on the same client matter.

Cons

The number of steps necessary to implement some of the features is frustrating. I feel that some of the steps are unnecessary and that there should be a simpler way. I also find it hard to find some of the answers to questions and find myself reaching out via email to the tech support team frequently.

Vendor response

Thank you for your review of LEAP. We greatly appreciate your feedback and we are glad to see that your law firm is benefiting from LEAP's ease of use, remote accessibility, and comprehensive matter management features. You can learn more about LEAP's features by downloading our Remote Training Catalog: https://bit.ly/2OhdXwO. We look forward to continuing our efforts to make LEAP a valuable asset for your law firm!

CW
AvatarImg

Carol W.

Legal Services, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend3/10

Share this review:

LEAP logo

LEAP

Not quite sold

Reviewed 3 years ago

There was not sufficient training to get up and running. Thankfully, customer service is readily available and, for the most part, easy to work with. From the office management side, I believe PC Law does a better job of handling billing and accounting. At this point, I am still learning the system and making adjustments, so, hopefully, I will gain some appreciation going forward. We are a small firm located in Iowa. I don't think some of the features/selling points apply to a) a small firm and b) an Iowa firm - for example: why isn't Probate or Estate a choice for Matter Type?

Pros

Customer support is top notch - accessible and knowledgeable. LEAP does a nice job of organizing clients and allowing us to search for clients. I appreciate that all documents can be saved right in the matter and that emails sent from within the program are saved in the matter. We are a smaller firm, so there are several features that we don't need/use. Balancing the trust account is a breeze!

Cons

I would like a client's phone number to be more readily accessible. Why can't it be displayed on the Details & Correspondence tab when the matter opens? I prefer to have the billing and accounting in one place. While on the surface, it seems a nice feature to "push" to QuickBooks online, it is confusing as LEAP is pushing transactions while QBO is pulling transactions from the bank account. Balancing the operating account is cumbersome and time consuming. While I appreciate being able to save emails in the matter, I don't like that it saves EVERY reply or forward thereafter. I should be able to choose whether or not the ensuing emails are saved.

Vendor response

Thank you for taking the time to review LEAP. We're glad to see that your firm is benefitting from LEAP's centralized client management, document automation, and trust accounting features. We would like to speak with you more about the challenges your firm is facing with balancing your operating account. Please email pma@leap.us to connect with your dedicated Practice Management Advisor. You can also find a lot of great training resources in our Remote Training Resources Catalog here: https://bit.ly/2OhdXwO. We greatly appreciate your feedback. We are constantly innovating LEAP to accommodate all major areas of practice and look forward to making LEAP a valuable asset to your firm.

KM
AvatarImg

Keith M.

Law Practice, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

LEAP logo

LEAP

First Impressions

Reviewed 2 years ago
Pros

The ease of use, the layout & the functionality

Cons

The only real issue that I have found is there is a lack of different matter types with regards to areas of civil law e.g. Data Breach, Japanese Knotweed and Housing Disrepair (section 11).

YH
AvatarImg

Yvette H.

Legal Services, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

LEAP logo

LEAP

Case Management Simplified

Reviewed 2 years ago

I really like LEAP, as far as I can use it. I feel that I would like to have some proper training on the system so I could understand and use LEAP to its full capacity . I am sure there are many things we could do on LEAP that I am not aware of. I don't like the fact that I can't speak to an Agent instantly if I have any issues, although [Sensitive Content ] our Account Manager, has assured me that if there are really urgent issues, I could contact him.

Pros

The Accounting package is really useful to help keep track of expenditure on all clients' matters and that the most up to date status of a matter can be identified.

Cons

I would like to be able to tailor some reports to have all the information I need on one document. I have used previous software packages where you can select exactly the columns you need.

WM
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William M.

Legal Services, self-employed

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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LEAP

from an Accountants perspective

Reviewed 3 years ago

We were looking to change our legal software, i researched approx 10 suppliers & narrowed it down to 3. I then took these 3 to the Partners, we finally decided to go with Leap. they are a multinational company & after speaking to several of the people who gave testimonies on the Leap website we decided they were probably giving an honest evaluation of their experience with the Leap software. One of...

Pros

Cloud based system, easy to use, lots of online help using the Leap community or the Leap University for online video tutorials, also the connection to Xero Accounting system

Cons

Hard to think of any think really, all seems to be pretty good i must say, of course at first it's all very new & strange but then it always is no matter who we would have chosen

JA
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Julian A.

Law Practice, 1-10 employees

Used daily for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend1/10

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LEAP

Good product terrible support and aggressive pricing

Reviewed 2 months ago

Poor. LEAP has developed a good product, but it has not committed the resources required to support it, so if a technical issue does arise the time to resolve is significant. Practice Consultants are promoted by LEAP, but in reality, only promote additional add on products.

Pros

The product is mature and provides a complete law practice package including document storage, time reading, billing, trust accounting and matter management. Remote access is available and there are nice mobile app features available.

Cons

Alot of functionality is heavily promoted in LEAP marketing materials but requires additional premium third-party licenses. LEAP has a rigid pricing structure. There are no categories for admin staff vs fee earners etc. This means you must purchase a full license including precedent subscription for every staff member including casual and part-time staff. Technical support has declined dramatically in the past 6 months. We have waited over a week to have a support ticket acknowledged. Matter remains unresolved two weeks later. There is no transparent ticketing system for technical error. You are pushing onto the online chat which currently has wait times over an hour and the end result is to lodge a support ticket. Implementation was poorly handled with poor communication.

JT
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Jordan T.

Law Practice, 1-10 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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LEAP

Best Legal Software Around!

Reviewed 4 years ago
Pros

LEAP is excellent for automating documents so that you don't have to waste time typing in generic information that is in all your documents and letters. It is excellent to keep all your documents in one place on each matter and if you are in court, the phone app is a must! Making the switch from our outdated practice management software to LEAP was the best decision for our practice!

Cons

If you are a volume practice, invoicing by matter becomes a bit overwhelming, but it's just something you have to get used to. Being that it's cloud based software, you also have to wait some time for documents to load.

Vendor response

Thank you for taking the time to review LEAP. We appreciate your positive feedback regarding our automated forms and documents, matter management, mobile app, and making the switch. We are committed to helping law firms like yours.

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Christopher D. F.

Legal Services, 1-10 employees

Used daily for 6-12 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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LEAP

A solid choice on case management and overall firm matter management system

Reviewed 3 years ago
Pros

It might take a bit getting used to and when first creating a matter it takes a lot of data input, but once you get through that it makes everything you do on that matter in the future faster and easier. The forms generated pull from those data points and helps to speed up the process of writing everyday documents and even some motions in trial practice. It is a good place to store large files are larger cases in the cloud so that they do not clutter your office. Whenever I have an issue, customer support reaches out in the same day and resolves my issues.

Cons

I wish it handled a few more file extensions as some of our digital files would not upload correctly and we would need to reference such external media in addition to the use of LEAP to view everything on a certain matter.

Vendor response

Thank you for your review of LEAP. Our team is glad to hear that your law firm is benefitting from LEAP's comprehensive case management and document/court form automation features. We greatly appreciate your feedback and we are constantly innovating LEAP to be the best legal software available for attorneys. We look forward to continuing our efforts to make LEAP a valuable asset for your law firm!

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Dawn B.

Law Practice, 11-50 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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LEAP

Extremely happy with Leap software

Reviewed 3 years ago

over all experience with Leap is very positive.

Pros

software is easy to use, all staff are ale to access a matter and work in real time. During the pandemic and not having immediate access to files the software enabled fee earners to continue working with ease throughout this time.

Cons

Online support is sometimes difficult, a direct contact number for the tech team would be better.

LB
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Lorna B.

Law Practice, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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LEAP

Great Case Management Product

Reviewed 3 years ago

Every member of staff can access any matter at any time and work can be done in real time. Each fee earner can keep tabs on their matters and with the integration of Outlook with Leap file reviews can be properly managed.

Pros

My firm moved over to Leap from another case management system in 2016 and since 2020 have become fully digitised. The general ease of use of Leap has made the transition very successful. The ability to quick view documents, correspondence etc. without having to open the item fully makes reviewing a matter a simplified affair.

Cons

Changes to features one has grown accustomed to can be annonying eg. the firm used to enter criticial information in the Client Details tab so that anyone accessing the matter would immediately see what the current position was, however, recently if any information is entered into that tab then a default message comes up saying "Open for More Information" so that you have to then open it to access said information. This has been raised with the technical department but has not yet been resolved.

CJ
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Charlene J.

Law Practice, 1-10 employees

Used other for less than 6 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend1/10

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LEAP

BEWARE!

Reviewed 4 years ago

We were told we could have a "six month free trial" with a money back guarantee at the end of the trial period. When we quickly realized this software did not match our needs we began talking with LEAP to end our trial at the end of the period. This is an almost impossible task and they continue to argue with us. FREE TRIAL does not mean anything to LEAP. We are even willing to just get out and not worry about money back guarantee, but still no luck. They are trying to hold us to the 3 year contract for payment. BEWARE!

Pros

LEAP Promised lots of usable features during demonstration and training. Like only the fact that it will integrate well with Outlook emails. The email feature is the best, although it is all stored with a specific matter and we are unable to see a daily email listing.

Cons

SO MUCH! Difficult to use (and we are very computer/database savvy). Have to find "work arounds" for almost all things we do on a daily basis. When information was transferred from our previous TimeMatters software, it was garbage. Not usable and so incomplete it makes no sense. We are having to continue to use our old software to get work accomplished. Does not work easily for litigation or family law practice. Looks like it would be better suited for real estate matters and estates. Unfortunately, we do not do either.

Vendor response

Thank you for reviewing LEAP. LEAP does not offer a free trial; we work with firms that feel it may not fit. We offer free training and HelpDesk/Client Success support. We apologize for your dissatisfaction and are disappointed you no longer use LEAP.