WaiverSign Reviews

Set up was a breeze. Customer service with WaiverSign is absolutely top notch. Anytime we need help with anything, they are always very friendly and helpful. Pricing is super simple. In eliminating all the printing, handling, organizing, data-entry, and storage from our old paper waivers, we're definitely saving money. And, it's so nice to eliminate the storage! The interface is very easy to use for us and our customers and guests. Signing and looking up signed waivers is really simple. The way that WaiverSign does signing for minors makes it really fast for families to sign all their documents. This is a huge plus! If you work with multiple locations or multiple documents, the system accommodates this really well. For those who don't sign in advance, WaiverSign has a really nice kiosk function. In fact, as I understand it, WaiverSign was just used by the NCAA at the Final Four Event where something like 50,000 people signed waivers in a just a few days. That tells you something about how well the kiosk works!

Can't think of anything that WaiverSign doesn't have that we don't need. We've been using the system for a while now and are really happy with it!

Thanks so much for the kind words, Brandon! We love what your company is doing and are thrilled to have you as a client. Please feel free to reach out anytime if you need anything from our team. You can contact support anytime at help@waiversign.com or by using the little orange livechat widget while logged into your account. Thanks again, -Jeremy

The one thing WaiverSign does better than any software company I've ever worked with is their support. So easy to work with! Right from the start, they helped me get my waiver set up and looking great. The few questions I did have, they were able to answer with excellent solutions. These guys have worked in the industry, so have a lot of great feedback and experience. The product itself is incredibly easy to use, unlike other solutions I tried.

Currently the solution doesn't have every last feature that other waiver solutions might have, but it's more than sufficient for our tour business. It even has some features that we haven't yet tried!

Hey Kamron! We appreciate your feedback, and are thrilled that you are enjoying WaiverSign. Our team is always looking to improve based on client feedback, many of our most popular features originated from clients like you. If you have a few minutes to discuss your listed 'cons' further, please feel free to reach out to me anytime at jeremy@waiversign.com. We love feature requests! -Jeremy

Easy to use. Easy to install on devices.

Outages are not often but enough to be annoying.

Hey Monica, thanks so much for the review. We're glad WaiverSign has been easy to use for you. As far as outages go, please let us know if you ever experience one so we can diagnose what went wrong -- that's definitely something we don't want to see happening. Thank you!

I love that I can work with parents and trip leaders ahead of time who are planning an activity in our area. With simple instructions, we can get personal information for each individual as well as a parent's signature all ahead of time. We don't have to scan any more waivers or try to decipher difficult handwriting.

I have ran into a few hiccups with those who struggle with the use of technology or are intimidated by it, but overall everything has worked great. When I do run into those types of people, we have them fill out the information (still using WaiverSign) at our store with an employee to help them one step at a time.

Hey Lecy, thank you for the review! We're glad to hear that WaiverSign has helped simplify things for you and your customers. We definitely can understand the pain point you bring up where some people are intimidated by signing a digital waiver and would rather sign a piece of paper. I hope our Kiosk feature has helped make things easier for your team when those types of guests arrive at your facilities. If you ever need anything or have additional feedback, please feel free to reach out using our in-app chat (the little orange chat widget). Our team is always here to help! Thanks again, -Jeremy

We are an amateur adult soccer league and our liability insurance carrier requires that we have a completed liability waiver for every player register. Our deductible increase substantially if we do not. The WaiverSign system allows us substantial features to make sure we can track every individual player before we let them enter a competition. Our national association that procures the insurance doesn't have a system in effect to coordinate the liability waiver with the registration and because we don't require all players to use online registration it lets us track the walkin registration as well.

The previous version didn't offer optional fields for the user to title. The newer edition that we started with this year does have that feature.

Hey Mike! Thanks so much for the review. We're thrilled that you've been with us since the early days, back before our current WaiverSign product was launched. It's great to hear the transition from our legacy product to our new web app has been a good one for you. If you ever need anything, please let us know! -Jeremy

I love that it is so easy to use, set up, and store waivers. It does most of what we need for a fantastic price.

There are a few features I wish it had. First, I wish that it could integrate with mailchimp. That is a big deal! Second, I wish that it had it's own "kiosk mode". The app that they suggested we use for kiost mode on android is garbage, and my staff stay away from it because it's so complicated and confusing to use. It is a 3rd party app, but it would be nice if no 3rd party app was necessary.

Thanks for the feedback. We agree that we wish we could offer a direct solution for Kiosk Modes -- however device management for Android is a hefty feature to build, which is why we've left it to third party kiosk apps. If you're open to considering iOS, the available kiosk app for iOS is far more simple to use. Our support team is well practiced in setting up both Android and iOS kiosks, so if you need any assistance with either of these things, give us a call or send over an email. Thank you!

Digital Waivers are automatically submitted into the software program and don't have to be done on paper and then mailed.

Older generation that aren't computer savvy have a hard time getting through the process. That's not the fault of the software; it is the lack of skill on the customer completing the waiver.

Thanks for taking time out of your day to leave us a review. It's good to see that our application has been a great value for your team. We definitely can understand the generational gap and that signing digitally can intimidate some people. We definitely take those pain-points to heart and try to make things easier for people who struggle with using computers or smartphones. If you ever need anything, don't hesitate to reach out to us. Our team is always quick to reply and can be contacted via In-App Chat (the little orange chat window). Thank you! -Jeremy

I like that it is so easy to email a link to our customers and they can take care of doing the waiver sign quickly and easily. No mailing of release forms or trying to enter the information for them.

I have no negative comments on WaiverSign. It has been such a help.

Hello Pamela! Sounds like you had quite the handful before. With the quantity of waivers you guys sign, I imagine that manually entering all of that data would have been a beast -- not to mention tracking people down who haven't signed! We're glad that WaiverSign has and continues to make your life easier. If you ever need anything from us, please let us know. You can reach us via the little Orange Chat icon at the bottom right corner of the app. -Jeremy

Of all the solutions I tried, WaiverSign was, by a wide margin, the easiest to use, both from a setup standpoint and for our users. The price is an excellent value and the customer service team is top notch.

Despite my best efforts I couldn't ever get the API to work properly, meaning I couldn't integrate it as tightly as I'd have desired with the rest of our registration system. I also wish there was better ways to output in a spreadsheet the optional questions that are asked in the waiver process. Both are minor quibbles, however.

Hey Mark! Glad to hear you've had a great experience with WaiverSign so far. Sorry to hear you've run into troubles working with our API. At this time the API is in beta (as of October 2019), so bugs and issues are unfortunately something that are likely to come up, so we don't advertise the API on our website. Our primary focus for WaiverSign has been on the front-end user experience that the majority of our clients use everyday, which it sounds like all of that has worked great for you! In the future our API will no longer be in beta and you can count on it having the same ease and reliability you've come to expect from the rest of our app. Thanks again for the review. -Jeremy

Customer support was urgent and available. The product was exactly what we needed to electronically create a solution rather than tracking down paper forms. Easy to send out and easy to track.

I had multiple forms that I wanted singed by multiple people and many missed the multiple places to sign. The program allows them to proceed even without signing all forms.

Thank you for your review. We're glad our support team has been there for you! I've gone back and reviewed your support requests to find the situation you describe in your cons list -- I can see what you're referring to: the signer filled out their personal info for all three documents, during the signing step they dropped off after the first document or two, so only the ones they submitted went through. Unfortunately, there's little we can do to control if someone closes their window before completing a multi-document signing. But I've notified our team so that we can factor that scenario into future changes to the platform.

Waiver Sign is easy to use and when a wavier is needed it is done all electronically and we receive it in a matter of seconds. The set up was quick and done professionally and any questions or concerns were addressed right away.

There really isn't anything I don't like.

Thank you for the review Rita! It's great to hear we've met all of your expectations. If you ever need anything, please let us know using the orange chat icon at the bottom right of WaiverSign. -Jeremy

Love that the customers can do it from their devices and it gives us there selections on food and beverage.

Customers sometimes have a hard time using, and some do not finish to the end.

Hey Nicole! We're glad to hear you're pleased with WaiverSign. Thanks so much for leaving us a review! -Jeremy

Ease of use and support made it easy to get started. They built the first template for me and it’s been a rinse and repeat of the subsequent templates.

I had a few cons early on, however my feedback prompted actual change within the overall product. So awesome to help shape the product.

Thanks so much for the feedback Robert! We're thrilled to hear that WaiverSign has met your needs, and that we were able to fulfill some of your feature requests. -Jeremy

I LIKE THAT EVERYTHING IS DIGITALLY STORED SO I CAN PRINT COPIES WHEN NEEDED OR I CAN KEEP THEM STORED IN ONE EASY LOCATION

TAKES MY CUSTOMERS A FEW TO SCROLL THROUGH EVERYTHING AND SIGN. SOMETIMES THE SMALL PRINT IS HARD FOR THEM TO READ.

Hey Jodi! We're glad to hear you're enjoying WaiverSign. I'd love to hear more about your feedback regarding small print being hard to read, as this is the first time we've gotten this feedback. I wanted to reach out to you directly, but I'm not seeing your company in our list of clients (unless it's under a different name). Is it possible you may have mixed us up with another waiver company? Please feel free to message your support or sales rep with any additional feedback. Thank you!

Service is easy to set up and very user friendly.

I would like a custom redirect after user has completed waiver. This would save us a ton of cost as we have multiple waivers on file. We currently have every guest fill out both waivers to cut down the manpower needed to walk over to the waiver station and reload our website every few seconds.

Hey Jeremy! Thanks for the review. We're glad to see that WaiverSign has been working well for the Country Folks Superstore. I totally agree with you that we need to get a Custom Redirect feature built into WaiverSign, currently this is a popular feature request in our backlog. We'll be sure to let you know when this feature is released. Thank you! - Jeremy (P.S. My colleagues here at WaiverSign were a bit confused to see a review from Jeremy J, as I'm also named Jeremy J!)

Everything is very well laid out and very user friendly! I rarely have to explain how to use the system to our clients.

There seems to be a minor issue with people signing and none of their information is saving, but I am not sure if that is an error on their part, or with the actual system.

Thanks for the review! We're glad WaiverSign has easy for your clients.

Once it's set up, this product is very easy to use. I'm able to send a single link to a custom consent form that I require from research participants. I'm able to easily download a PDF of their form and share it with my client for compliance purposes.

I had to work through a customer service rep to set up my text only form. And after the free trial, I couldn't find a link to sign up for the paid service. I also was unclear from the description about whether I could cancel my subscription at any time. That said, customer service quickly answered my questions via email, and sent me a link to get going fairly quickly.

Super easy to use. The customer service of the WaiverSign staff is great.

No real negative things to support. Good software.

Thank you so much for the feedback! We're glad WaiverSign has worked nicely for your organization. Please don't hesitate to reach out if you ever need anything. - Jeremy

Resmark Integration, Customization, Malleability, Clean User Interface on both Front & Back End.

I have yet to find any downsides to WaiverSign.

Hey Kord! Thanks so much for taking the time to leave us feedback. We're glad to hear things have been going well for you! -Jeremy

Absolutely wonderful customer service! They were able to help customize my subscription according to my needs and were always there for me in a pinch. Please don't change your customer service, WaiverSign Team! :)

1. The backend in customizing the forms were a bit confusing. What would have made it easier is a much user-friendly interface (drag and drop, etc.) or something more interactive vs. small-style coding. 2. I would like them to use an integrated URL for waivers/docs that are streamlined with their setup process vs. an external service like bitly or tinyurl.

Ease of clients being able to sign intake forms-waivers

I didn't like that we couldn't seem to get my PDF forms in AS IS they all had to be modified and a couple seem to coincide with the same information.

Thank you, Lisa. We're so glad to hear our support team has been of great help to you.

That it gives you a signed product with a time stamp and that they added custom fields!

Wish there was more ability to sync with google sheets

Hey Jeffrey, Thanks for the review! We're glad to hear things have been going well and that you're happy with the software. I do love your idea of better integrating with Google Sheets (we totally know that's where most of the data exports end up anyway)! I'll run that feedback by our team to see if that's something we can put in the pipeline. If you need anything else, please don't hesitate to reach out using the live chat widget (orange icon at the bottom right when logged into WaiverSign). Thank you! -Jeremy

This is very easy to use and has helped my business greatly, especially to send documents for customers to sign during this pandemic of 2020.

Nothing needs to be improved, this is a great easy system.

Hey Karen! Thank you so much for the 10/10 review. We're glad WaiverSign has been able to serve you well. :) -Jeremy

Very easy access to links. Also easy to go in and edit and publish quickly which I liked

App design. Was sometimes hard to find diff pages in the app

It is easy to use and the customer service was fantastic. They've helped me immediately anytime I've needed assistance; families far prefer this online waiver system to register for dances and I will continue to use it for events I organize.

I would like if the edits page would save automatically so I don't lose edits if I step away without clicking save like Google docs.