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Wherewolf Logo

Electronic Waiver Solution

Last updated: July 2024

Wherewolf Pricing, Features, Reviews and Alternatives

Wherewolf FAQs

Q. What type of pricing plans does Wherewolf offer?

Wherewolf has the following pricing plans:
Pricing model: Free, Subscription
Free Trial: Available | (No Credit Card required)

These products have better value for money


Q. Who are the typical users of Wherewolf?

Wherewolf has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business


Q. What languages does Wherewolf support?

Wherewolf supports the following languages:
English


Q. Does Wherewolf support mobile devices?

Wherewolf supports the following devices:
Android, iPad, iPhone


Q. Does Wherewolf offer an API?

Yes, Wherewolf has an API available for use.


Q. What other apps does Wherewolf integrate with?

Wherewolf integrates with the following applications:
Dropbox Business, Xola, Rezdy, Bookeo, Mailchimp, FareHarbor


Q. What level of support does Wherewolf offer?

Wherewolf offers the following support options:
FAQs/Forum, Email/Help Desk, Chat, Knowledge Base

Wherewolf product overview

What is Wherewolf?

Wherewolf is a cloud-based digital waiver solution designed for adventure tourism businesses including helicopter, surfing, skydiving, kayaking, horse riding, bungee jump, ski and snowboarding, paintball, canyoning, offroading, rock climbing, ballooning, and other attraction operators. The app and web-based software allow users to manage guests, check-ins, waivers, signatures, trip documentation, and post-visit follow ups from anywhere. Wherewolf also has contactless options for guests to checkin and complete waivers from their own phone onsite.

Key benefits of using Wherewolf

  • Guests can be checked-in on arrival through the Wherewolf Waiver app, with users able to collect guest information and process check-ins both online and offline.

  • Guest signatures can be captured electronically on legally-binding digital waivers, and all collected guest data is automatically recorded in a database and can be pushed to connected booking or reservation systems.

  • Whiteboards and paper documents can be replaced with digital trip manifests, equipment allocations, trip reporting, dive and flight logs, and more.

  • Automatic post-visit follow-ups encourage guests to leave ratings and reviews on TripAdvisor, Google, and Facebook.

  • Guest analytics provide users with insights to use in their marketing campaigns, with the ability to mine guest data for targeted advertising and emails.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    FAQs/Forum
    Email/Help Desk
    Chat
    Knowledge Base

    Training options

    Documentation
    Webinars
    Live Online

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    Wherewolf pricing information

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    Wherewolf features

    Functionality

    4.4

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    Total features

    26

    4 categories

    Most valued features by users

    Document Management
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    Wherewolf users reviews

    Overall Rating

    4.5

    /5

    43

    Positive reviews

    93

    %

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8.6/10
    Rating distribution

    5

    4

    3

    2

    1

    27

    13

    1

    1

    1

    Pros
    The product is easy to use and has made our check-in process more streamlined and efficient. The staff have been excellent to deal with and always friendly and helpful.
    The UI is nice and clean and gets the job done. Highly recommended for what we need accomplished out of the program.
    We enjoy the ease of the manifest, the ability to capture our guest's data (not booking data) to make more informed decisions on marketing spend and love the follow up email.
    Cons
    You will regret it and end up switching to smartwaiver like I am about to and will be stuck with all kinds of headaches before doing so.
    I held off on cancelling at first b/c I had already invested in the initial start up cost and lots of time getting everything set up - I did not want the whole thing to be a total loss.
    The email you are sending has been finding its way into some spam folders, not sure how if that can be fixed.

    Overall rating contenders

    AvatarImg

    Verified reviewer

    Business Supplies and Equipment, 1-10 employees

    Used daily for less than 6 months

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Far exceeded expectations!!!

    Reviewed a year ago

    Overall I’m beyond happy with their services and all they have to offer! This truly does make a significant difference in our business and removes stress that would otherwise be a headache for us. Allowing to automate the process has been the most helpful thing.

    Pros

    Our rep [sensitive content hidden] were truly incredible and patient throughout the entire process. Having the “human” interaction for implementing this kind of a waiver made a difference and one that if it was not there would’ve changed the outcome. The fact that their communication is crystal clear helps tremendously and that for us was the selling point.

    Cons

    This is hard because we didn’t have bad experiences. In the first 2 days there were “glitches” but it was moreso on our end forgetting things that needed to be added on to the waivers and as a result having to reach out and get that corrected. Otherwise our experience has been fantastic!

    CW
    AvatarImg

    Cassandra W.

    Leisure, Travel & Tourism, 1-10 employees

    Used daily for less than 6 months

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Wherewolf is awesome!!

    Reviewed 4 months ago

    Incredibly simple and straightforward. Getting it set up and live was quick and easy.

    Pros

    The simplicity of the program. No problems integrating into our FareHarbor booking system and all the waivers transfer within seconds to the reservation it is connected to. Questions are answered quickly and any small problems we have encountered have been resolved essentially the same day. So glad we switched from the other program we were using, Wherewolf suits out business needs much better.

    Cons

    Some of the options could be highlighted better for less customer confusion. Example: When selecting weight in pounds or kilograms, it looks like the other is selected from what you would like to choose.

    Vendor response

    Hi Cassandra - thank you so much for sharing your feedback, it means a lot to us and to other business owners. We're stoked to see that everything is going well. I appreciate your comment about the KGS/ LBs option too, I'll note that down for our team to track. Reach out any time you have any questions and have a great day.

    JF
    AvatarImg

    Jeremiah F.

    Hospitality, self-employed

    Used daily for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend2/10

    Share this review:

    Bad fit for my company

    Reviewed 4 years ago

    I reached out to Wherewolf on the recommendation of a friend - because I wanted to move away from paper waivers and collect customer email addresses to use later with marketing apps like MailChimp. In retrospect I could have accomplished this in other ways at a much lower cost. I expressed concern that I didn't think Wherewolf made sense for a company as small as mine, considering the start up and monthly costs, and when you consider how few waivers I would be using every month. [SENSITIVE CONTENT HIDDEN], who seemed to listen initially, turned out to be another smooth talking salesperson in the end. I told him the size of my company and how many waivers a month I would be using. He agreed on a special price for me then promptly disappeared from communication and had the price changed on me. I explained that even with the discount I was paying over $3 per waiver. Customer Success Manager [SENSITIVE CONTENT HIDDEN] accused me of insinuating blackmail when I told her I would cancel my account and share my experiences online if Wherewolf was not willing to honor the contract I had signed. Resolving anything took weeks and many back and fourth emails. I held off on cancelling at first b/c I had already invested in the initial start up cost and lots of time getting everything set up - I did not want the whole thing to be a total loss. A much better outcome would have been achieved if they listened better /didn't "push for the sale" regardless of my particular situation.

    Pros

    I like the liability waiver graphics (what the customer sees filling out the form), how customizable everything is, and the fact that you can collect demographic and email information for all clients that opt in. Their customized "request for online review" automatic emails look great too. [SENSITIVE CONTENT HIDDEN], who works tech support (contracted out it seems), works hard to resolve issues and is the most responsive person working for the company in terms of getting back to inquiries.

    Cons

    The value just wasn't there for me and my small company. The initial rate I was quoted, and that was written into my contract, suddenly changed after one year. I also had trouble transferring my client list to MailChimp in a useable format as well which was a huge deal as that was one of the major reasons I signed up for the software. After months with tech support we were finally able to get it to work. I had trouble reaching anyone by phone when I needed help - for example, then I wanted to cancel my account the phone number on my bill was to a non-working number. It took several emails to different people before my account was finally cancelled months, and hundreds of dollars, later.

    SS
    AvatarImg

    Stacey S.

    Leisure, Travel & Tourism, 11-50 employees

    Used daily for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Wherewolf is the easy choice

    Reviewed 3 years ago

    The Team here at EcoZip and I love using Wherewolf - we used to do the work manually so the upgrade is a life saver. Easy, fast, reliable and super efficient.

    Pros

    Wherewolf was extremely easy to connect with and super easy to use, the support team always promptly reply to any queries, the customer interface is also easy to use for all walk of life!

    Cons

    I can't think of any con's off the top of my head. Whenever we have any issues we create a support ticket which is promptly actioned. If the issues was not resolved right away then we are updated as the issue progresses to it's completion point. Maybe one con is where the system sometimes freezes; however I am not sure if that is at times our internet. I guess at times it take a while to sync, however again this could be out internet.

    PA
    AvatarImg

    Patrick A.

    Entertainment, 11-50 employees

    Used daily for less than 6 months

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend5/10

    Share this review:

    Patrick Alexander, Rockaway

    Reviewed 4 years ago

    Just need to speed up the process, but otherwise good.

    Pros

    Data Collection, Intuitive Design, Few Connectivity Issues

    Cons

    We need a box for the east coast states that are small and hard to hit on an iPad or iPhone with your finger. The email you are sending has been finding its way into some spam folders, not sure how if that can be fixed. Please include a message about how the person who gets the initial email can forward it along to the rest of the group, or at least make it more prominent. We have some people filling it out themselves and then making the others do it in-store so let's connect the dots for people. The biggest thing we need to fix is the amount of time it takes to fill out the form. The app moves slowly when in between guests and if I had a 12 person group it will literally take 15-20 minutes before everyone is done, and that messes up my entire schedule for the day.

    Vendor response

    Hi Patrick. Thanks for submitting your review. These are all items we can definitely help with. If your main objective is to increase the speed of your check-in process, we can customize the solution and remove any unnecessary questions you might be asking as part of your waiver. We can also change the language in the email that gets sent to the person who made the reservation so they have clear instructions to forward to the rest of the group. Can you send your requests to support@getwherewolf.com? Thanks, Phil

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