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Wherewolf has the following pricing plans:
Pricing model: Free, Subscription
Free Trial: Available | (No Credit Card required)
These products have better value for money
Q. Who are the typical users of Wherewolf?
Wherewolf has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business
Q. What languages does Wherewolf support?
Wherewolf supports the following languages:
English
Q. Does Wherewolf support mobile devices?
Wherewolf supports the following devices:
Android, iPad, iPhone
Q. Does Wherewolf offer an API?
Yes, Wherewolf has an API available for use.
Q. What other apps does Wherewolf integrate with?
Wherewolf integrates with the following applications:
Dropbox Business, Xola, Rezdy, Bookeo, Mailchimp, FareHarbor
Q. What level of support does Wherewolf offer?
Wherewolf offers the following support options:
FAQs/Forum, Email/Help Desk, Chat, Knowledge Base
Wherewolf is a cloud-based digital waiver solution designed for adventure tourism businesses including helicopter, surfing, skydiving, kayaking, horse riding, bungee jump, ski and snowboarding, paintball, canyoning, offroading, rock climbing, ballooning, and other attraction operators. The app and web-based software allow users to manage guests, check-ins, waivers, signatures, trip documentation, and post-visit follow ups from anywhere. Wherewolf also has contactless options for guests to checkin and complete waivers from their own phone onsite.
Typical customers
Platforms supported
Support options
Training options
Starting from
No pricing info
Starting from
39
Per month
Flat Rate
Value for money
4.4
/5
43
Starting from
No pricing info
Value for money contenders
Functionality
4.4
/5
43
Total features
26
4 categories
Functionality contenders
Overall Rating
4.5
/5
43
Positive reviews
93
%
27
13
1
1
1
Overall rating contenders
Verified reviewer
Business Supplies and Equipment, 1-10 employees
Used daily for less than 6 months
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Overall I’m beyond happy with their services and all they have to offer! This truly does make a significant difference in our business and removes stress that would otherwise be a headache for us. Allowing to automate the process has been the most helpful thing.
Our rep [sensitive content hidden] were truly incredible and patient throughout the entire process. Having the “human” interaction for implementing this kind of a waiver made a difference and one that if it was not there would’ve changed the outcome. The fact that their communication is crystal clear helps tremendously and that for us was the selling point.
This is hard because we didn’t have bad experiences. In the first 2 days there were “glitches” but it was moreso on our end forgetting things that needed to be added on to the waivers and as a result having to reach out and get that corrected. Otherwise our experience has been fantastic!
Cassandra W.
Leisure, Travel & Tourism, 1-10 employees
Used daily for less than 6 months
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Incredibly simple and straightforward. Getting it set up and live was quick and easy.
The simplicity of the program. No problems integrating into our FareHarbor booking system and all the waivers transfer within seconds to the reservation it is connected to. Questions are answered quickly and any small problems we have encountered have been resolved essentially the same day. So glad we switched from the other program we were using, Wherewolf suits out business needs much better.
Some of the options could be highlighted better for less customer confusion. Example: When selecting weight in pounds or kilograms, it looks like the other is selected from what you would like to choose.
Hi Cassandra - thank you so much for sharing your feedback, it means a lot to us and to other business owners. We're stoked to see that everything is going well. I appreciate your comment about the KGS/ LBs option too, I'll note that down for our team to track. Reach out any time you have any questions and have a great day.
Jeremiah F.
Hospitality, self-employed
Used daily for 2+ years
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I reached out to Wherewolf on the recommendation of a friend - because I wanted to move away from paper waivers and collect customer email addresses to use later with marketing apps like MailChimp. In retrospect I could have accomplished this in other ways at a much lower cost. I expressed concern that I didn't think Wherewolf made sense for a company as small as mine, considering the start up and monthly costs, and when you consider how few waivers I would be using every month. [SENSITIVE CONTENT HIDDEN], who seemed to listen initially, turned out to be another smooth talking salesperson in the end. I told him the size of my company and how many waivers a month I would be using. He agreed on a special price for me then promptly disappeared from communication and had the price changed on me. I explained that even with the discount I was paying over $3 per waiver. Customer Success Manager [SENSITIVE CONTENT HIDDEN] accused me of insinuating blackmail when I told her I would cancel my account and share my experiences online if Wherewolf was not willing to honor the contract I had signed. Resolving anything took weeks and many back and fourth emails. I held off on cancelling at first b/c I had already invested in the initial start up cost and lots of time getting everything set up - I did not want the whole thing to be a total loss. A much better outcome would have been achieved if they listened better /didn't "push for the sale" regardless of my particular situation.
I like the liability waiver graphics (what the customer sees filling out the form), how customizable everything is, and the fact that you can collect demographic and email information for all clients that opt in. Their customized "request for online review" automatic emails look great too. [SENSITIVE CONTENT HIDDEN], who works tech support (contracted out it seems), works hard to resolve issues and is the most responsive person working for the company in terms of getting back to inquiries.
The value just wasn't there for me and my small company. The initial rate I was quoted, and that was written into my contract, suddenly changed after one year. I also had trouble transferring my client list to MailChimp in a useable format as well which was a huge deal as that was one of the major reasons I signed up for the software. After months with tech support we were finally able to get it to work. I had trouble reaching anyone by phone when I needed help - for example, then I wanted to cancel my account the phone number on my bill was to a non-working number. It took several emails to different people before my account was finally cancelled months, and hundreds of dollars, later.
Stacey S.
Leisure, Travel & Tourism, 11-50 employees
Used daily for 2+ years
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The Team here at EcoZip and I love using Wherewolf - we used to do the work manually so the upgrade is a life saver. Easy, fast, reliable and super efficient.
Wherewolf was extremely easy to connect with and super easy to use, the support team always promptly reply to any queries, the customer interface is also easy to use for all walk of life!
I can't think of any con's off the top of my head. Whenever we have any issues we create a support ticket which is promptly actioned. If the issues was not resolved right away then we are updated as the issue progresses to it's completion point. Maybe one con is where the system sometimes freezes; however I am not sure if that is at times our internet. I guess at times it take a while to sync, however again this could be out internet.
Patrick A.
Entertainment, 11-50 employees
Used daily for less than 6 months
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Just need to speed up the process, but otherwise good.
Data Collection, Intuitive Design, Few Connectivity Issues
We need a box for the east coast states that are small and hard to hit on an iPad or iPhone with your finger. The email you are sending has been finding its way into some spam folders, not sure how if that can be fixed. Please include a message about how the person who gets the initial email can forward it along to the rest of the group, or at least make it more prominent. We have some people filling it out themselves and then making the others do it in-store so let's connect the dots for people. The biggest thing we need to fix is the amount of time it takes to fill out the form. The app moves slowly when in between guests and if I had a 12 person group it will literally take 15-20 minutes before everyone is done, and that messes up my entire schedule for the day.
Hi Patrick. Thanks for submitting your review. These are all items we can definitely help with. If your main objective is to increase the speed of your check-in process, we can customize the solution and remove any unnecessary questions you might be asking as part of your waiver. We can also change the language in the email that gets sent to the person who made the reservation so they have clear instructions to forward to the rest of the group. Can you send your requests to support@getwherewolf.com? Thanks, Phil