The customer service is exceptional! They are highly engaged and willing to help and improve their platform whenever we come up with ideas.
It's a relatively new company, and therefore a lot of features were not built yet when I asked about them. However they take on all critiques to improve the platform and everything is always possible!
Thank you for the review and kind words, Sophie.
We are really glad that you value our customer service as the most important stakeholders for us are you, our users.
As you wrote, we are constantly looking to improve our product and services. I'm going to share your view with our tech-team and we'll continue to implement features to satisfy (and surprise) our customers.
We appreciate your cooperation, ideas, and feedback tremendously - thank you!
Likelihood to recommend: 8/10
Customer support and communication with the Madtrix team is really good.
We still don't have the full features we want. Also the UI can be improved as well.
Thank you for the review, Tolga!
It is a great help for us as we want to constantly develop our service and product for our users. We appreciate your heartwarming words regarding our customer interactions.
Your feedback and cooperation have been top-notch and we value it *a lot*. Thank you for that on our behalf!
Likelihood to recommend: 7/10
Our plans are billed annually.