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Birdeye vs Chekkit Comparison
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Good recommendations?
Overview
Birdeye is the leading AI-powered reputation and social media management platform for local brands. Over 150,000 businesses...
Chekkit is a text messaging platform designed to help businesses collect reviews, accept payments, communicate with customers...
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
Starting from
350
Per month
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
Starting from
149
Per month
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
User reviews
Pros
I find that very helpful in knowing peoples interest in reviewing us. The customer service has always been helpful and very responsive.
We have seen such an phenomenal growth with our company. We have tripled our sales and are able to have our amazing clients leave amazing stories on their experience.
Our agency has really enjoyed working with BirdEye. It's proved to be a very effective way to manage the review process for our clients - and has yielded some great results.
Pros
The detailed and focused customer support that works with you almost immediately is great. The features you get at this price is amazing.
Set up was easy, great customer service and friendly staff. Features are fabulous and Chekkit does what other more expensive providers do.
The staff are pleasant and supportive and helpful to whatever extent they are able. The pricing is decent and there is some flexibility when engaging multiple locations.
Cons
Finding the review request button is now difficult. My employees will no longer use the product due to difficulty to use and I am getting tired of emails and texts all day.
Getting to speak with someone or cancelling a contract that was done incorrectly the first time was a problem. They don't return phone calls.
Minor complaint - time frames for viewing reports don't have a simple "last month" option.
Cons
A little sluggish at times, especially inside the app.
The only negative I can say is that the insights and analytics with our accounts don't function the way that'd like, to properly see our analytics on demand (they are working on this though).
The pop up on POS that allows tam members to send review requests is misleading. The "Do Not Send" button is highlighted and flashing, leading team members to select that option instead.
Key features
- Total features148
- 2-Way Messaging
- AI Content Creation
- AI Writing Assistant
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Alerts/Escalation
- Alerts/Notifications
- Audience Targeting
- Augmented Analytics
- Automated Publishing
- Automated Responses
- Autoresponders
- Batch Communications
- Benchmarking
- Billing & Invoicing
- CRM
- Calendar Management
- Campaign Analytics
- Campaign Management
- Campaign Scheduling
- Canned Responses
- Chat/Messaging
- Chatbot
- Code-free Development
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Competitive Analysis
- Competitor Monitoring
- Contact Management
- Content Ideas
- Content Management
- Contextual Guidance
- Customer Communication
- Customer Engagement
- Customer Experience Management
- Customer History
- Customer Segmentation
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Questions
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Analysis Tools
- Data Import/Export
- Data Security
- Data Visualization
- Debit/Credit Card Processing
- Drag & Drop
- Electronic Payments
- Email Alerts
- Email Marketing
- Email Reminders
- Engagement Tracking
- Feedback Management
- File Sharing
- Filtering
- For Sales/Marketing
- Gamification
- Group Messaging
- Human Handover
- Image Library
- Impact Measurement
- Inbox Management
- Influencer Tracking
- Intent Recognition
- Interaction Tracking
- Interactive Content
- Keyword Filtering
- Keyword Tracking
- Knowledge Base Management
- Knowledge Management
- Lead Capture
- Lead Qualification
- Live Chat
- Mass Texting
- Message Personalization
- Mobile Access
- Mobile Alerts
- Mobile Payments
- Mobile Survey
- Monitoring
- Multi-Channel Campaigns
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Distribution
- Multi-Channel Management
- Multi-Language
- Multi-Location
- Multiple Payment Options
- Natural Language Processing
- Negative Feedback Management
- Offline Form
- On-Demand Communications
- One-to-One Messaging
- Online Payments
- PCI Compliance
- Payment Fraud Prevention
- Payment Processing
- Performance Metrics
- Personalization
- Post Scheduling
- Pre-Configured Bot
- Predictive Analytics
- Proactive Chat
- Pulse Surveys
- Question Branching
- Ratings/Reviews
- Real Time Comparisons
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-time Consumer-facing Chat
- Real-time Conversations
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Reputation Management
- Response Management
- Review Generation
- Review Monitoring
- Review Notification
- Review Request
- SEO Audit
- SEO Management
- SMS Messaging
- Scheduled Messaging
- Screen Sharing
- Search/Filter
- Sentiment Analysis
- Single Sign On
- Skip Logic
- Social Listening
- Social Media Integration
- Social Media Monitoring
- Social Sharing
- Support Ticket Management
- Survey Builder
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Template Management
- Text Analysis
- Third-Party Integrations
- Transaction Monitoring
- Transcripts/Chat History
- Trend Analysis
- URL Customization
- Video Chat
- Video Support
- Virtual Assistant
- Visual Analytics
- Web Tracking
- Website Integration
- Website Monitoring
- Widgets
- Total features55
- 2-Way Messaging
- AI Content Creation
- AI Writing Assistant
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Alerts/Escalation
- Alerts/Notifications
- Audience Targeting
- Augmented Analytics
- Automated Publishing
- Automated Responses
- Autoresponders
- Batch Communications
- Benchmarking
- Billing & Invoicing
- CRM
- Calendar Management
- Campaign Analytics
- Campaign Management
- Campaign Scheduling
- Canned Responses
- Chat/Messaging
- Chatbot
- Code-free Development
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Competitive Analysis
- Competitor Monitoring
- Contact Management
- Content Ideas
- Content Management
- Contextual Guidance
- Customer Communication
- Customer Engagement
- Customer Experience Management
- Customer History
- Customer Segmentation
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Questions
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Analysis Tools
- Data Import/Export
- Data Security
- Data Visualization
- Debit/Credit Card Processing
- Drag & Drop
- Electronic Payments
- Email Alerts
- Email Marketing
- Email Reminders
- Engagement Tracking
- Feedback Management
- File Sharing
- Filtering
- For Sales/Marketing
- Gamification
- Group Messaging
- Human Handover
- Image Library
- Impact Measurement
- Inbox Management
- Influencer Tracking
- Intent Recognition
- Interaction Tracking
- Interactive Content
- Keyword Filtering
- Keyword Tracking
- Knowledge Base Management
- Knowledge Management
- Lead Capture
- Lead Qualification
- Live Chat
- Mass Texting
- Message Personalization
- Mobile Access
- Mobile Alerts
- Mobile Payments
- Mobile Survey
- Monitoring
- Multi-Channel Campaigns
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Distribution
- Multi-Channel Management
- Multi-Language
- Multi-Location
- Multiple Payment Options
- Natural Language Processing
- Negative Feedback Management
- Offline Form
- On-Demand Communications
- One-to-One Messaging
- Online Payments
- PCI Compliance
- Payment Fraud Prevention
- Payment Processing
- Performance Metrics
- Personalization
- Post Scheduling
- Pre-Configured Bot
- Predictive Analytics
- Proactive Chat
- Pulse Surveys
- Question Branching
- Ratings/Reviews
- Real Time Comparisons
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-time Consumer-facing Chat
- Real-time Conversations
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Reputation Management
- Response Management
- Review Generation
- Review Monitoring
- Review Notification
- Review Request
- SEO Audit
- SEO Management
- SMS Messaging
- Scheduled Messaging
- Screen Sharing
- Search/Filter
- Sentiment Analysis
- Single Sign On
- Skip Logic
- Social Listening
- Social Media Integration
- Social Media Monitoring
- Social Sharing
- Support Ticket Management
- Survey Builder
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Template Management
- Text Analysis
- Third-Party Integrations
- Transaction Monitoring
- Transcripts/Chat History
- Trend Analysis
- URL Customization
- Video Chat
- Video Support
- Virtual Assistant
- Visual Analytics
- Web Tracking
- Website Integration
- Website Monitoring
- Widgets
Integrations
- Total integrations139
- Adobe Commerce
- BigCommerce
- Google Ads
- Google Analytics 360
- HubSpot CRM
- HubSpot Marketing Hub
- LinkedIn for Business
- Mailchimp
- Marketo Engage
- Meta for Business
- Pipedrive
- Salesforce Sales Cloud
- Shopify
- Slack
- Stripe
- Twitter/X
- WooCommerce
- WordPress
- Zapier
- Total integrations16
- Adobe Commerce
- BigCommerce
- Google Ads
- Google Analytics 360
- HubSpot CRM
- HubSpot Marketing Hub
- LinkedIn for Business
- Mailchimp
- Marketo Engage
- Meta for Business
- Pipedrive
- Salesforce Sales Cloud
- Shopify
- Slack
- Stripe
- Twitter/X
- WooCommerce
- WordPress
- Zapier
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