Birdeye vs Reputation

Trustpilot

Brand24

GiveMe5.ai

A customer review management tool that brings businesses and consumers together through reviews.

Brand24 is an easy-to-use social listening solution used by companies of all sizes to analyze real-time online conversations about their brands, products, and competitors.

Brand24 allows businesses to grow sales, get customer insights, find influencers or analyze the results of marketing campaigns.

AI-powered reviews, listings & local rankings for Clover merchants. Get more 5-star reviews, optimize your Google Business Profile, and outrank competitors — all on autopilot. Free plan available.

Birdeye is the leading AI-powered reputation and social media management platform for local brands. Over 150,000 businesses use Birdeye to maximize online reputation, engage across social channels, and gain insights to enhance customer experience and grow.


Response Management

Review Notification

Campaign Management

Social Sharing

By industry, Birdeye reviewers are most commonly professionals in marketing and advertising (19%). The most frequent use case for Birdeye cited by reviewers is review management (58% of reviewers).

Users and use cases

Some users report that Birdeye offers a free trial and appreciate the flexibility and features for the price. Some reviewers find it affordable, but others say the pricing is high, and some find the structure confusing or hard to afford long-term.

Value for money

Birdeye is a review management program with key features that include negative feedback management, review request, review monitoring, response management, and more.

Birdeye

Web-based

Android

iPad

iPhone

Podium

Weave

Reputation

Yext

Broadly

Grade.us

ReviewTrackers

Hootsuite

Swell

Thryv

Sprout Social

Review Wave

Starter

 Growth 

 Dominate

Difficult cancellation process

Director

After multiple attempts to fix my concerns and create a beneficial experience my concerns were not met, I have been trying to cancel my account for 4 months and have had multiple emails ignored.

95% of reviewers feel negative about Birdeye’s cancellation process. Users report significant challenges when trying to terminate contracts, including ignored requests, inflexible policies, and auto-renewals that are hard to avoid. Some reviewers say they are forced to continue paying for unused services due to strict contract terms and limited cancellation windows. They indicate that communication is often lacking when attempting to cancel, and some feel pressured or threatened with collections. Reviewers express frustration with the lack of transparency and responsiveness during the cancellation process.

Inconsistent service and support

President

The onboarding process was incredibly painful, involving dozens of video calls, phone calls, and countless back-and-forth emails. Once we were finally on the system, the problems seemed never-ending.

Broker

I complained and complained and the only thing that happend is that they assigned a new person to me every thime I called.

56% of reviewers feel negative about Birdeye’s service calls and support. Users report frequent delays in getting assistance, missed or rescheduled appointments, and difficulty reaching knowledgeable representatives. Some reviewers say onboarding and issue resolution require numerous calls and emails, often without clear outcomes. They mention that customer support can be unresponsive or overly eager to close tickets without resolving problems. Reviewers indicate that communication breakdowns and lack of follow-through are common, leading to dissatisfaction with the support experience.

High and confusing pricing

43% of reviewers feel negative about Birdeye’s pricing. Users think the platform is expensive, especially for small businesses, and some feel the cost does not match the value provided. Reviewers report confusion over pricing structures and unexpected price increases. They say the service can be a significant financial burden, with some expressing regret over the investment. Some users mention that the high cost limits accessibility and makes it difficult to justify continued use, particularly when features are not fully utilized.

Recurring technical problems

Business Analyst

Just recently that we had an issue with logging in and we have to remove everyone then put then back again to rectify the login issue.

Client Strategy Specialist

Occasionally have issues with things never loading.

50% of reviewers feel negative about Birdeye’s bugs and technical issues. Users report glitches with integrations, login problems, and syncing errors that disrupt daily operations. Some reviewers say the platform can be slow or unresponsive, with features occasionally failing to load or work as intended. They mention that resolving technical problems often takes a long time and requires multiple interactions with support. Reviewers indicate that persistent bugs and lack of timely fixes undermine their confidence in the system’s reliability.

Centralized review management

94% of reviewers feel positive about Birdeye’s review dashboard. Users appreciate having all reviews from various platforms consolidated in one place, which saves time and simplifies monitoring and responding to feedback. Some reviewers find the dashboard’s real-time notifications and reporting features helpful for tracking performance and setting goals. They say the dashboard is user-friendly and provides a clear overview of business reputation across locations. Reviewers indicate that managing multiple clients or locations is easier with everything accessible from a single interface.

Boosting online visibility

Director of Marketing

Birdeye has allowed our business owners to exponentially build their online presence and brand reputation through new Google reviews!

97% of reviewers feel positive about Birdeye’s impact on online presence. Users say the platform helps them prominently display positive reviews on their websites and streamline business listings for better search engine rankings. Some reviewers find that Birdeye increases their visibility across search engines and directories, leading to more discovery searches and website traffic. They say it saves time by consolidating reputation management and helps attract new clients by improving their brand’s online reputation. Reviewers appreciate the ability to monitor and grow their presence on multiple platforms, which they feel is essential for business growth.

Simplified patient engagement

Partner/Owner

Works well with getting reviews with patients.

93% of reviewers feel positive about Birdeye’s patient review capabilities. Users report that the platform makes it easy for patients to leave feedback after appointments, which boosts the number of reviews and enhances online reputation. Some reviewers appreciate automated review requests via text and email, as well as the ability to communicate directly with patients. They say the system helps resolve patient concerns quickly and allows staff to focus on care while still gathering valuable feedback. Reviewers find that increased patient reviews attract new clients and improve practice visibility.

Efficient client feedback collection

IT Systems Analyst II

Birdeye makes it easy for the patients to do a quick review and easily allows our company and others to see the reviews which help us improve and our clients know more about us.  

93% of reviewers feel positive about Birdeye’s client review features. Users think the platform streamlines the process of requesting, collecting, and managing client reviews across various platforms. Some reviewers say it’s easy to automate review requests and monitor feedback, which helps improve service and address concerns quickly. They appreciate the ability to customize review requests and share positive feedback to enhance their clients’ online reputation. Reviewers indicate that the system saves time and increases the volume of client reviews, benefiting businesses with high customer turnover.

Streamlined user experience

eCommerce Assistant

They make user interface really intuitive, and they are always helpful when issues arise.

Virtual Health Assistant

This software is very easy to use, just a few steps you need for you to enjoy this application.

96% of reviewers feel positive about Birdeye’s ease of use. Users say the platform is intuitive and simple to navigate, allowing them to manage multiple accounts and access features from both desktop and mobile devices. Some reviewers report that onboarding is straightforward, and minimal training is needed for new users. They appreciate that the interface is visually friendly and that the system is efficient for daily tasks. Reviewers indicate that the software is easy to implement across teams and platforms, making it accessible for both beginners and experienced users.

Office Manager

We love that Birdeye helps us with our online presence by giving our patients the option to leave a review for us if they had a great experience, but it also allows them to give us direct feedback if they didn't have a great experience.  

VP of Sales

We can track how many leads go from Birdeye to converted sales and it shows the true value for the money we get with our investment every monthly.

Sr. Reputation Manager

We had a much simpler software before and now we have new features like listings, insights, more AI features, referrals, Webchat etc

Marketing Manager

The Birdeye platform is super helpful to allow us to see all of our feedback in one place and respond accordingly so we can consistently monitor our online reputation.

We love that we can set up survey campaigns and respond in the platform directly to all feedback and public review pages (Google, Yelp, Birdeye, etc...)

Account Executive

Sending out automated review requests and utilizing AI to respond to reviews, the AI feature helps specifically with Negatives, also!

Director of strategy

It even has AI reviews, surveys, and campaigns that help us reduce labor work and reach the leads more easily to get good reviews.

Brand Ambassador

It saves us time, helps us generate consistent customer feedback, and gives us tools to manage our brand reputation effectively.

Client Manager

I also appreciate being able to view the contact journey of each person, holding them accountable to their review, but also noticing if there are any struggles with the process.

IT manager

Birdeye truly excels at bringing all customer interactions together in one easy-to-manage platform.

It has lots of options for customization which makes it incredible easy to tailor it to each of our clients and their needs/wants.

Birdeye can be a bit pricey, especially for smaller teams or businesses on a tighter budget.

Social Media Manager

I loved its ability to ensure the quality of our posts and enable us to quickly sort out the rationales and get rid of any unwanted comments.

Owner

A the store level, the sales team appreciate being able to text and send quotes via the platform.  

We've implemented BirdEye's reputation management software across all our client accounts, and the performance has been excellent.

The breadth of features and are account management and personal care as a business partner would be the top two features.

Property Manager

I like how it is able to be integrated into  our ERP platforms and how it helps us maintain our online reputation.  

Even if we are not connecting CRMs, there are some other options that have also worked for our clients.

I had 5 zoom calls in the effort to set up, and then resolve my concerns that all took over 45 minutes and unfortunately I left each call uncertain of a clear outcome.

Sometimes the auto responses do not fire to all reviews that I have auto responses set up for.

Sometimes the integration process is a bit taxing and I wish there were more platforms that can be integrated.

Great system for online review management, highly recommend utilizing the integrations and auto responses for a seamless online presence!

Project Manager

Generating and fostering positive reviews and having the ability to manage negative ones is a great benefit to clients of all sectors.

Since implementing Birdeye, we have seen a consistent increase in our review volume and in positive review feedback.

The pros of using Birdeye include automated review and survey requests.  

Brand Manager

They are clunky and a bit difficult to navigate, but Birdeye’s willingness to adapt makes this a small problem.

Integration issues with our CRM has been an on-going trial, but the blame falls on our CRM rather than Birdeye.

I was able to customize them with logos and colors.

Case Manager

Sometimes I find it hard to edit contact cards.

We have dug deeper into the features over time, as there are many and that can be overwhelming when tackling them all at once.

Rely on the core product as your gage for your decision and you will save some of the hassle we experienced.

They're almost as important as having a website or a phone number for someone to call and ask questions.  

There are some limits to what it can do which can be a bit difficult to workaround sometimes.

Birdeye is an excellent tool for managing local SEO and reputation.

Senior Client Manager

Occasionally can't integrate for some clients, but this doesn't happen very often.

Mass texting campaigns are a separate cost and are kind of expensive.

I also wish more elements of the templates were customizeable.

Office Head

In addition to integrating with our field program for requesting repairs, it can be linked to the company's website and can be fully customized with company branding to match the look and feel of the website.

We get all of our website and social communications in one inbox!

It's also a very useful tool to promote interactions with clients and patients.

Leasing Director

It helps us understand our client base on a more granule level.

Birdeye allows you the flexibility to send out messages at different times and also allows you to customize the SMS message and email and include branding/logos of the business it is coming from.

Easy to use and adopt - team was quickly onboarded and could take action both in setting up the reportings and gaining visibility but also to start responding and managing

Senior Business Intelligence Analyst

It has helped us keep our marketing and brand management top of mind.  

Receptionist

Convenient for sending post-appointment reviews to guests.

Customer Service

Its helpful that you can post & schedule everything for all your social media sites.

I've watched Birdeye grow over the years and I'm confident they will continue to grow and use AI tools to their advantage

Review Management

Features

User Interface

Client Management

Service Calls

Customer Support

Pricing

Integrations

Cancellation

Email Communication

Small Business

Mid-size Business

Large Enterprises

Freelancers

Some users report that Birdeye offers a free trial, allowing them to test the software before committing, and they appreciate the flexibility and range of features included for the price. Some reviewers find the platform affordable and cost-effective, especially compared to competitors, and feel the benefits often outweigh the costs. However, some users say the pricing is high or even overpriced for the features provided, particularly for small businesses, and indicate that the value received does not always justify the expense. Some reviewers find the pricing structure confusing and difficult to afford long-term.

Birdeye provides an AI-based chat solution for multi-location businesses that engages website visitors 24/7. The platform features intelligent conversation capabilities, lead capture functionality, and seamless handoff to live agents when needed. Businesses can personalize the chat widget to match their brand identity while managing all communications through a centralized smart inbox.

rater8

rater8 is the industry's leading reputation management solution, designed to help healthcare organizations effortlessly cultivate patient reviews, collect feedback, and drive practice improvement.

Reputation is a reputation management solution, that helps multi-location businesses monitor and improve online ratings, reviews, customer experience, traffic, and more. Its centralized dashboard lets companies collect data and provides a 360-degree view of online and offline reputation.

Reporting/Analytics

Negative Feedback Management

Customer Experience Management

Review Request

Sentiment Analysis

Multi-Channel Distribution

Sprinklr

Custom

Senior Presales Engineer

The excellent artificial intelligence support made the automated response to reviews appropriate to their content and in real time.

Social Media, Influencer & Community Manager

These insights can help with staff retention and attraction and support your marketing efforts (focusing on the areas you excel at) and operational teams (addressing regular areas of concern).We have been fortunate to have a brilliant CSM (customer success manager) who has been working hard to support us when we've run into issues (which do occur from time to time).There are other platforms on the market, but from those we tested, none were at the level of Reputation.

With Reputation, we did not leave any comment or review without an answer, we were able to remove customer doubts early.

Having a platform that collects everything is great but where Reputation excels, is the ability to really understand what the customer is saying through NLP (natural language processing).

Senior Marketing Coordinator

We have a lot of issues with our information syncing.

This product is great for businesses that want to improve or start their online reputation, as well as established businesses wanting to maintain and manage their reputation.

Marketing Specialist

All the Nuvi products are faulty - we faced multiple issues with post scheduling and now we're starting to completely move off of reputation due to the number of problems we've encountered over the last few months

Marketing Coordinator

Sometimes, it's tricky to find exactly the feature or setting that I am looking for in order to generate a specific report or graph or something like that.

You have your own account manager who is very attentive to any needs.

OpEx Support Manager

Being able to assess all of our communities reviews to see where we can improve

Indeed, we have been using them now for almost two years, alongside many other well-known and respected brands across healthcare, automotive and hospitality, and therefore would recommend Reputation as your next provider of choice.

It gathers a company's reviews from many different review sites and gives you a score.

In addition, sometimes issues are a result of connections provided by review platforms themselves.

It's always great to receive a 4 or 5-star review, but measuring just on a basic system like that won't tell you the full picture.

Human Resources Assistant

The layout is straight forward, I can send surveys at ease, review results at ease, and retrieve the data at ease.

My business is able to quickly respond to reviews and understand brand sentiment using the Social Listening tool.

Social Media Executive

We've come across a couple of things that haven't worked, but the teams have been quick to fix anything flagged.

Vice President of Business Development & Operations

I love that I can manage the reviews and business listings for my multiple locations through one platform.

The customer service team is amazing but there are so many issues with the tool itself

Customer Relations

A great place to receive tips and tricks from other professionals

Digital Marketing Manager

Reputation.com has been a part of our portfolio for 6+ years and has expanded across multiple rooftops over those years.

Birdeye vs Reputation Comparison (2026)

Birdeye

Reputation

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives