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Birdeye vs Reputation Comparison (2026)

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Good recommendations?

Birdeye

Reputation

Overview

Birdeye is the leading AI-powered reputation and social media management platform for local brands. Over 150,000 businesses use Birdeye to maximize online reputation, engage across social channels, and gain insights to enhance customer experience and grow.

Reputation is a reputation management solution, that helps multi-location businesses monitor and improve online ratings, reviews, customer experience, traffic, and more. Its centralized dashboard lets companies collect data and provides a 360-degree view of online and offline reputation.

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Video & Screenshots

Pricing

Starting from

No pricing info

Free trial available
Credit cardless trial
Free account
Subscription based

Starting from

No pricing info

Free trial available
Credit cardless trial
Free account
Subscription based

User reviews

4.7

707

570

Value for money

Ease of use

Features

Customer support

85%

would recommend this app

4.4

184

104

Value for money

Ease of use

Features

Customer support

70%

would recommend this app

Pros

“The automation features and reporting tools help businesses stay engaged with customers and improve their digital presence. While the pricing and learning curve can be challenging, Birdeye is a valuable solution for businesses looking to strengthen customer relationships and manage their reputation effectively.”

Kate L.

Sales

“We love that Birdeye helps us with our online presence by giving our patients the option to leave a review for us if they had a great experience, but it also allows them to give us direct feedback if they didn't have a great experience. ”

Lacy H.

Office Manager

“We can track how many leads go from Birdeye to converted sales and it shows the true value for the money we get with our investment every monthly.”

Eric P.

VP of Sales

Pros

“The excellent artificial intelligence support made the automated response to reviews appropriate to their content and in real time.”

Mor L.

Senior Presales Engineer

“With Reputation, we did not leave any comment or review without an answer, we were able to remove customer doubts early.”

Mor L.

Senior Presales Engineer

“These insights can help with staff retention and attraction and support your marketing efforts (focusing on the areas you excel at) and operational teams (addressing regular areas of concern).We have been fortunate to have a brilliant CSM (customer success manager) who has been working hard to support us when we've run into issues (which do occur from time to time).There are other platforms on the market, but from those we tested, none were at the level of Reputation.”

Adam F.

Social Media, Influencer & Community Manager

Cons

“Birdeye can be a bit pricey, especially for smaller teams or businesses on a tighter budget.”

Ghiwa Y.

IT manager

“Sometimes the auto responses do not fire to all reviews that I have auto responses set up for.”

Krystina O.

Client Manager

“Sometimes the integration process is a bit taxing and I wish there were more platforms that can be integrated.”

Sammy B.

Client Manager

Cons

“All the Nuvi products are faulty - we faced multiple issues with post scheduling and now we're starting to completely move off of reputation due to the number of problems we've encountered over the last few months”

Mohini M.

Marketing Specialist

“We have a lot of issues with our information syncing.”

Britta B.

Senior Marketing Coordinator

“Sometimes, it's tricky to find exactly the feature or setting that I am looking for in order to generate a specific report or graph or something like that.”

Brian D.

Marketing Coordinator