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Trustpilot vs ReputationStacker Comparison (2026)

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Good recommendations?

Trustpilot logo

Trustpilot

ReputationStacker logo

ReputationStacker

Overview

A customer review management tool that brings businesses and consumers together through reviews.

ReputationStacker helps businesses manage their online reputation by generating more reviews, monitoring feedback, and turning insights into action. Built to scale, it’s perfect for multi-location businesses looking to protect and grow their brand.

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

299

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

63

/user

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.5

1.2K

5

4

3

2

1

789

300

57

14

47

  • Value for money
  • Ease of use
  • Features
  • Customer support
74%
would recommend this app

4.9

59

5

4

3

2

1

56

2

1

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

Pros

“Dispute processes can be time‑consuming, and many advanced features—such as deeper analytics and customization—are tied to paid plans. Despite this, Trustpilot remains a strong and widely recognized review platform, especially useful for businesses focused on credibility, visibility, and customer trust.”
RS

Radha S.

Legal Assistant

“What I liked least about Trustpilot was the limited control businesses have over negative or misleading reviews. While transparency is important, disputing or removing reviews that appear inaccurate or unfair can be challenging and time‑consuming.”
RS

Radha S.

Legal Assistant

“No control over our brand's reviews, prioritizes brand reviews rather than product reviews, can't group reviews to populate on one product page which was important for our business as we have lots of different prints available in the same product but they are all different skus and not variants.”
CM

Cameron M.

Graphic Design and Ecommerce Manager

Pros

“Everyone has been very happy with it - marketing likes the reviews and improved search rankings, operations likes the data and location comparison, managers like the auto-review replies and follow-up functions.”
PB

Phil B.

Vice President, Marketing

“A big added bonus that I didn't expect is how it also collects client feedback in addition to getting new reviews, and then it applies sentiment analysis so we can objectively compare locations to each other and use it to improve the client experience incrementally.”
DS

Daniel S.

Brand Manager

“We can assign team members to follow up using the follow up feature, and they can mark whether or not they followed up and what happened.”
CS

Courtney S.

Paid Media Specialist

Cons

“The learning curve is steep during initial setup, and some advanced features are a bit tricky to configure correctly for small teams.”
KM

Karen M.

Managing Editor

“My profile showed 4.3. And now Trustpilot has deleted 6 reviews from my customers.”
SL

Stefanos L.

CEO

“Reviews export wasn't in UTF-8 so any characters outside English alphabet were substituted which was a nightmare when re-uploading to our new platform when we migrated away.”
SL

Suzanne L.

Head of CRM

Cons

“We tried some of the bigger legacy reputation management software at a few of our locations but the pricing and unused features didn't make sense so we switched to ReputationStacker and rolled it out company-wide.”
PB

Phil B.

Vice President, Marketing

“Our client management system has a review request feature to it, but we stopped using it because it didn't perform nearly as well as Reputationstacker does because it doesn't follow up with our clients automatically and make it as easy for them to write a review as Reputationstacker does.”
MC

Mike C.

Manager

“Before using this system requesting reviews and tracking them wasn't handled consistently.”
JH

Justin H.

Marketing Specialist

  • Vendor responds to reviews
  • Last review16 days ago
  • Vendor responds to reviews
  • Last reviewa month ago

Key features

  • Total features48
  • 360 Degree Feedback
  • AI Copilot
  • AI Text Generation
  • AI Text Summarization
  • AI/Machine Learning
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Adaptive Learning
  • Alerts/Notifications
  • Anonymous Feedback
  • Authentication
  • Automated Responses
  • Autonomous Task Execution
  • Badges
  • Brand Design Consistency
  • Brand Management
  • CRM
  • CRM Integration
  • Campaign Management
  • Chat/Messaging
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Community Q&A
  • Competitive Analysis
  • Competitive Intelligence
  • Complaint Monitoring
  • Conditional Logic
  • Content
  • Corporate Reporting
  • Cross-system Integration
  • Custom Reports and Dashboards
  • Customer Advocacy
  • Customer Database
  • Customer Experience Management
  • Customer Feedback
  • Customer Journey Mapping
  • Customer Segmentation
  • Customer Service
  • Customer Service Channels
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Questions
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Data Visualization
  • Decision Making
  • Device Responsiveness
  • E-Commerce
  • Email Management
  • Email Reminders
  • Employee Advocacy
  • Employee Performance
  • Engagement
  • Engagement Tracking
  • Feedback Aggregation
  • Feedback Collection
  • Feedback Management
  • GPS
  • Generative AI
  • Hashtag Tracking
  • Incentives
  • Insights
  • Keyword Tracking
  • Knowledge Management
  • Legal Agreements
  • Marketing
  • Mobile Survey
  • Monitoring
  • Multi-Channel Campaigns
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Distribution
  • Multi-Language
  • Multi-Location
  • Multi-step Planning
  • NPS Survey Structure
  • NPS of Customers
  • NPS of Employees
  • NPS/CSAT Scoring
  • Natural Language Interaction
  • Negative Feedback Management
  • Online Reviews
  • Performance Metrics
  • Personalization
  • Predictive Analytics
  • Proactive Assistance
  • Pulse Surveys
  • Purchasing & Receiving
  • Question Branching
  • Question Library
  • Ratings/Reviews
  • Real-Time Action
  • Real-Time Analysis
  • Real-Time Analytics
  • Real-Time Data
  • Real-Time Notifications
  • Real-Time Reporting
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Response Management
  • Response Types
  • Retail
  • Review Badge Management
  • Review Monitoring
  • Review Notification
  • Review Request
  • Review Sharing
  • Reviewer Validation
  • SEO Management
  • SMS Messaging
  • SSL Security
  • Sampling
  • Scoring
  • Search/Filter
  • Security
  • Segmentation
  • Sentiment Analysis
  • Social Media
  • Social Media Integration
  • Social Networks Monitoring
  • Social Promotion
  • Social Sharing
  • Survey Deployment
  • Survey/Poll Management
  • Surveys
  • Surveys & Feedback
  • Syndication
  • Tagging
  • Team Workflow
  • Template Management
  • Text Analysis
  • Text Fields
  • Thematic Analysis
  • Third-Party Integrations
  • Trend Analysis
  • Trigger Alerts
  • Visual Analytics
  • Website Integration
  • White Label
  • Widgets
  • Total features143
  • 360 Degree Feedback
  • AI Copilot
  • AI Text Generation
  • AI Text Summarization
  • AI/Machine Learning
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Adaptive Learning
  • Alerts/Notifications
  • Anonymous Feedback
  • Authentication
  • Automated Responses
  • Autonomous Task Execution
  • Badges
  • Brand Design Consistency
  • Brand Management
  • CRM
  • CRM Integration
  • Campaign Management
  • Chat/Messaging
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Community Q&A
  • Competitive Analysis
  • Competitive Intelligence
  • Complaint Monitoring
  • Conditional Logic
  • Content
  • Corporate Reporting
  • Cross-system Integration
  • Custom Reports and Dashboards
  • Customer Advocacy
  • Customer Database
  • Customer Experience Management
  • Customer Feedback
  • Customer Journey Mapping
  • Customer Segmentation
  • Customer Service
  • Customer Service Channels
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Questions
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Data Visualization
  • Decision Making
  • Device Responsiveness
  • E-Commerce
  • Email Management
  • Email Reminders
  • Employee Advocacy
  • Employee Performance
  • Engagement
  • Engagement Tracking
  • Feedback Aggregation
  • Feedback Collection
  • Feedback Management
  • GPS
  • Generative AI
  • Hashtag Tracking
  • Incentives
  • Insights
  • Keyword Tracking
  • Knowledge Management
  • Legal Agreements
  • Marketing
  • Mobile Survey
  • Monitoring
  • Multi-Channel Campaigns
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Distribution
  • Multi-Language
  • Multi-Location
  • Multi-step Planning
  • NPS Survey Structure
  • NPS of Customers
  • NPS of Employees
  • NPS/CSAT Scoring
  • Natural Language Interaction
  • Negative Feedback Management
  • Online Reviews
  • Performance Metrics
  • Personalization
  • Predictive Analytics
  • Proactive Assistance
  • Pulse Surveys
  • Purchasing & Receiving
  • Question Branching
  • Question Library
  • Ratings/Reviews
  • Real-Time Action
  • Real-Time Analysis
  • Real-Time Analytics
  • Real-Time Data
  • Real-Time Notifications
  • Real-Time Reporting
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Response Management
  • Response Types
  • Retail
  • Review Badge Management
  • Review Monitoring
  • Review Notification
  • Review Request
  • Review Sharing
  • Reviewer Validation
  • SEO Management
  • SMS Messaging
  • SSL Security
  • Sampling
  • Scoring
  • Search/Filter
  • Security
  • Segmentation
  • Sentiment Analysis
  • Social Media
  • Social Media Integration
  • Social Networks Monitoring
  • Social Promotion
  • Social Sharing
  • Survey Deployment
  • Survey/Poll Management
  • Surveys
  • Surveys & Feedback
  • Syndication
  • Tagging
  • Team Workflow
  • Template Management
  • Text Analysis
  • Text Fields
  • Thematic Analysis
  • Third-Party Integrations
  • Trend Analysis
  • Trigger Alerts
  • Visual Analytics
  • Website Integration
  • White Label
  • Widgets

Integrations

  • Total integrations33
  • Adestra
  • Adobe Commerce
  • BigCommerce
  • Chattermill
  • Flowbox
  • Fresh Relevance
  • Gnatta
  • Gorgias
  • Hootsuite
  • Klaviyo
  • Lumen by Talkwalker
  • Meta for Business
  • Movable Ink
  • Nosto
  • OpenCart
  • PayPal
  • PinMeTo
  • PrestaShop
  • ReviewTrackers
  • Salesforce Sales Cloud
  • Segment
  • Shopify
  • Shopware
  • Slack
  • Sprinklr
  • SwiftERM
  • Twitter/X
  • Uberall
  • WooCommerce
  • Yext
  • Zapier
  • Zendesk Suite
  • eDesk
  • Total integrations1
  • Adestra
  • Adobe Commerce
  • BigCommerce
  • Chattermill
  • Flowbox
  • Fresh Relevance
  • Gnatta
  • Gorgias
  • Hootsuite
  • Klaviyo
  • Lumen by Talkwalker
  • Meta for Business
  • Movable Ink
  • Nosto
  • OpenCart
  • PayPal
  • PinMeTo
  • PrestaShop
  • ReviewTrackers
  • Salesforce Sales Cloud
  • Segment
  • Shopify
  • Shopware
  • Slack
  • Sprinklr
  • SwiftERM
  • Twitter/X
  • Uberall
  • WooCommerce
  • Yext
  • Zapier
  • Zendesk Suite
  • eDesk