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Birdeye vs Weave Comparison
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Overview
Birdeye is the highest-rated all-in-one reputation and CX platform for local businesses and brands. Over 100k businesses...
Weave is the all-in-one customer communications and engagement platform for small business. From the first phone call to...
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
Starting from
No pricing info
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
Starting from
No pricing info
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
User reviews
Pros
I find that very helpful in knowing peoples interest in reviewing us. The customer service has always been helpful and very responsive.
We have seen such an phenomenal growth with our company. We have tripled our sales and are able to have our amazing clients leave amazing stories on their experience.
Our agency has really enjoyed working with BirdEye. It's proved to be a very effective way to manage the review process for our clients - and has yielded some great results.
Pros
Excellent, we were with and changed to someone else and went back to them because our office really likes the mobile app and there features are just better.
I love the integration with our practice management software, and that patients like the features that allow text responses and ease of communication with our office.
I love the ease behind weave, it's simple and not complicated plug the phone in sync it with my software and I was good to go.
Cons
Finding the review request button is now difficult. My employees will no longer use the product due to difficulty to use and I am getting tired of emails and texts all day.
Getting to speak with someone or cancelling a contract that was done incorrectly the first time was a problem. They don't return phone calls.
Minor complaint - time frames for viewing reports don't have a simple "last month" option.
Cons
However, it is costly since it does not work properly as often as it should. We do not use some of the features due to the inconvenient nature.
Once you have realized how bad and precarious this service is trying to cancel your contract is a nightmare.
I've had multiple minor issues that Weave support has failed to address or fix. For example, we have had problems with patient photos being taken out of our practice management software by Weave.
Key features
- Total features139
- 2-Way Messaging
- AI/Machine Learning
- API
- Access Controls/Permissions
- Accounting Integration
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Appointment Management
- Appointment Scheduling
- Audience Targeting
- Audio Calls
- Augmented Analytics
- Auto-Responders
- Automated Responses
- Benchmarking
- CRM
- Call Conferencing
- Call List Management
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Campaign Analytics
- Campaign Management
- Campaign Scheduling
- Canned Responses
- Chat/Messaging
- Chatbot
- Client Management
- Code-free Development
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Competitive Analysis
- Conditional Logic
- Configurable Alerts
- Confirmation/Reminders
- Contact Database
- Contact Management
- Content Management
- Contextual Guidance
- Customer Engagement
- Customer Experience Management
- Customer History
- Customer Segmentation
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Questions
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Analysis Tools
- Data Import/Export
- Data Visualization
- Discussions/Forums
- Drag & Drop
- Email Alerts
- Email Campaign Management
- Email Marketing
- Email Reminders
- Engagement Tracking
- Feedback Management
- File Sharing
- Filtering
- For Sales/Marketing
- For Small Businesses
- Forms Creation & Design
- Gamification
- Group Messaging
- HIPAA Compliant
- Human Handover
- IVR/Voice Recognition
- Impact Measurement
- Influencer Tracking
- Intent Recognition
- Interaction Tracking
- Keyword Tracking
- Knowledge Base Management
- Knowledge Management
- Lead Capture
- Lead Qualification
- List Management
- Live Chat
- MMS
- Mass Texting
- Message Personalization
- Mobile Access
- Mobile Alerts
- Mobile Survey
- Monitoring
- Multi-Channel Campaigns
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Distribution
- Multi-Channel Management
- Multi-Language
- Multi-Location
- Multi-User Collaboration
- Natural Language Processing
- Negative Feedback Management
- Offline Form
- One-to-One Messaging
- Online Booking
- Online Voice Transmission
- PBX
- Performance Metrics
- Personalization
- Pre-Configured Bot
- Predictive Analytics
- Proactive Chat
- Progress Tracking
- Project Management
- Pulse Surveys
- Question Branching
- Ratings/Reviews
- Real Time Analytics
- Real Time Data
- Real Time Monitoring
- Real Time Notifications
- Real Time Reporting
- Real-Time Chat
- Real-time Consumer-facing Chat
- Real-time Conversations
- Real-time Updates
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Reputation Management
- Response Management
- Review Generation
- Review Monitoring
- Review Notification
- Review Request
- Role-Based Permissions
- SEO Audit
- SEO Management
- SMS Messaging
- SMS Reminders
- Scheduled Messaging
- Scheduling
- Screen Sharing
- Search/Filter
- Sentiment Analysis
- Single Sign On
- Skip Logic
- Social Listening
- Social Media Integration
- Social Media Monitoring
- Social Sharing
- Support Ticket Management
- Survey Builder
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Management
- Task Progress Tracking
- Template Management
- Text Analysis
- Third Party Integrations
- Transcripts/Chat History
- Trend Analysis
- URL Customization
- Video Chat
- Virtual Assistant
- Visual Analytics
- Voice Mail
- Web Tracking
- Website Integration
- Website Monitoring
- Website Visitor Tracking
- Widgets
- Workflow Management
- Total features73
- 2-Way Messaging
- AI/Machine Learning
- API
- Access Controls/Permissions
- Accounting Integration
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Appointment Management
- Appointment Scheduling
- Audience Targeting
- Audio Calls
- Augmented Analytics
- Auto-Responders
- Automated Responses
- Benchmarking
- CRM
- Call Conferencing
- Call List Management
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Campaign Analytics
- Campaign Management
- Campaign Scheduling
- Canned Responses
- Chat/Messaging
- Chatbot
- Client Management
- Code-free Development
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Competitive Analysis
- Conditional Logic
- Configurable Alerts
- Confirmation/Reminders
- Contact Database
- Contact Management
- Content Management
- Contextual Guidance
- Customer Engagement
- Customer Experience Management
- Customer History
- Customer Segmentation
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Questions
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Analysis Tools
- Data Import/Export
- Data Visualization
- Discussions/Forums
- Drag & Drop
- Email Alerts
- Email Campaign Management
- Email Marketing
- Email Reminders
- Engagement Tracking
- Feedback Management
- File Sharing
- Filtering
- For Sales/Marketing
- For Small Businesses
- Forms Creation & Design
- Gamification
- Group Messaging
- HIPAA Compliant
- Human Handover
- IVR/Voice Recognition
- Impact Measurement
- Influencer Tracking
- Intent Recognition
- Interaction Tracking
- Keyword Tracking
- Knowledge Base Management
- Knowledge Management
- Lead Capture
- Lead Qualification
- List Management
- Live Chat
- MMS
- Mass Texting
- Message Personalization
- Mobile Access
- Mobile Alerts
- Mobile Survey
- Monitoring
- Multi-Channel Campaigns
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Distribution
- Multi-Channel Management
- Multi-Language
- Multi-Location
- Multi-User Collaboration
- Natural Language Processing
- Negative Feedback Management
- Offline Form
- One-to-One Messaging
- Online Booking
- Online Voice Transmission
- PBX
- Performance Metrics
- Personalization
- Pre-Configured Bot
- Predictive Analytics
- Proactive Chat
- Progress Tracking
- Project Management
- Pulse Surveys
- Question Branching
- Ratings/Reviews
- Real Time Analytics
- Real Time Data
- Real Time Monitoring
- Real Time Notifications
- Real Time Reporting
- Real-Time Chat
- Real-time Consumer-facing Chat
- Real-time Conversations
- Real-time Updates
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Reputation Management
- Response Management
- Review Generation
- Review Monitoring
- Review Notification
- Review Request
- Role-Based Permissions
- SEO Audit
- SEO Management
- SMS Messaging
- SMS Reminders
- Scheduled Messaging
- Scheduling
- Screen Sharing
- Search/Filter
- Sentiment Analysis
- Single Sign On
- Skip Logic
- Social Listening
- Social Media Integration
- Social Media Monitoring
- Social Sharing
- Support Ticket Management
- Survey Builder
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Management
- Task Progress Tracking
- Template Management
- Text Analysis
- Third Party Integrations
- Transcripts/Chat History
- Trend Analysis
- URL Customization
- Video Chat
- Virtual Assistant
- Visual Analytics
- Voice Mail
- Web Tracking
- Website Integration
- Website Monitoring
- Website Visitor Tracking
- Widgets
- Workflow Management
Integrations
- Total integrations135
- Adobe Commerce
- BigCommerce
- Google Ads
- Google Analytics 360
- HubSpot CRM
- HubSpot Marketing Hub
- LinkedIn for Business
- Mailchimp
- Marketo Engage
- Meta for Business
- Pipedrive
- Salesforce Sales Cloud
- Shopify
- Slack
- Stripe
- WooCommerce
- WordPress
- Zapier
- Total integrations13
- Adobe Commerce
- BigCommerce
- Google Ads
- Google Analytics 360
- HubSpot CRM
- HubSpot Marketing Hub
- LinkedIn for Business
- Mailchimp
- Marketo Engage
- Meta for Business
- Pipedrive
- Salesforce Sales Cloud
- Shopify
- Slack
- Stripe
- WooCommerce
- WordPress
- Zapier
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NB
Nicole B.
Health, Wellness and Fitness, 1-10 employees
Used weekly for 1-2 years
Review source
Share this review:
Our overall benefit is that Weave communicates so nicely with Dentrix, helping increase productivity for our Practice Manager, who does everything for our office already and is always working overtime. I understand the review and marketing aspects of Weave are an addition and a nice to have, since it is not designed as a review management software. I am happy with how helpful Weave has been for our front office that I do not mind gathering the other information that I need for marketing manually.
Pros
Makes it easy to ask a patient for a review, allowing them to choose between Google and Facebook.
Cons
It would be nice if the software had the ability to connect to Healthgrades or even Yelp, or perhaps even communicate back to us when a review is left for the practice on the lesser common review platforms, like BirdEye did.
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