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Birdeye vs Weave Comparison (2026)

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Good recommendations?

Birdeye

Weave

Overview

Birdeye is the leading AI-powered reputation and social media management platform for local brands. Over 150,000 businesses use Birdeye to maximize online reputation, engage across social channels, and gain insights to enhance customer experience and grow.

Schedule more appointments, reduce no shows and impress your customers every step of the way – all without tying up your staff’s time.

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Video & Screenshots

Pricing

Starting from

No pricing info

Free trial available
Credit cardless trial
Free account
Subscription based

Starting from

199

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

User reviews

4.7

707

570

Value for money

Ease of use

Features

Customer support

85%

would recommend this app

4.4

705

448

154

Value for money

Ease of use

Features

Customer support

72%

would recommend this app

Pros

“The automation features and reporting tools help businesses stay engaged with customers and improve their digital presence. While the pricing and learning curve can be challenging, Birdeye is a valuable solution for businesses looking to strengthen customer relationships and manage their reputation effectively.”

Kate L.

Sales

“We love that Birdeye helps us with our online presence by giving our patients the option to leave a review for us if they had a great experience, but it also allows them to give us direct feedback if they didn't have a great experience. ”

Lacy H.

Office Manager

“We can track how many leads go from Birdeye to converted sales and it shows the true value for the money we get with our investment every monthly.”

Eric P.

VP of Sales

Pros

“The softphone feature allows me to make and receive calls seamlessly from anywhere, which is a game changer when working remotely.”

Maria L.

Remote Front Desk

“It's also, made it easier to manage calls, texts, and appointment reminders in one place. While there were occasional technical issues, the platform generally improved efficiency and supported daily workflow needs.”

Louise C.

Patient Care Coordinator

“What I love most is that it's not just for patient communication — our team uses it internally too, tagging each other and staying connected even when we're not in the same office.”

Maria L.

Remote Front Desk

Cons

“Birdeye can be a bit pricey, especially for smaller teams or businesses on a tighter budget.”

Ghiwa Y.

IT manager

“Sometimes the auto responses do not fire to all reviews that I have auto responses set up for.”

Krystina O.

Client Manager

“Sometimes the integration process is a bit taxing and I wish there were more platforms that can be integrated.”

Sammy B.

Client Manager

Cons

“They decided to initiate the port on a Tuesday during business hours, without asking us first, leaving us with no phone lines for hours and no way for our patients to reach us. When we attempted to contact them to find out what was going on (because we didn't know they were porting our number that day), we were told no port was happening, only to be contacted hours later after the port was completed by the very person we'd been trying to get ahold of all day, stating that the port was complete.”

Terra T.

Director of Operations

“It only sends texts to designated cell phones, not just a number listed as "Main" unless you want multiple numbers from the same household to receive texts, which our clients have not been happy about.”

Zoe L.

Office Manager

“With Weave, it's just a nightmare with the customer service and support. And guess what, any settings or setup you want to change, you only have to go through their customer support because whenever you make changes from their web portal, none of it gets actually reflected.”