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Brand24 vs Reputation Comparison (2026)

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Brand24

Reputation

Overview

Brand24 is a social media monitoring tool that helps you to track online conversations relevant to your brand, get customer insights, engage communities, identify prospects, improve customer service, and find brand ambassadors.

Reputation is a reputation management solution, that helps multi-location businesses monitor and improve online ratings, reviews, customer experience, traffic, and more. Its centralized dashboard lets companies collect data and provides a 360-degree view of online and offline reputation.

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Video & Screenshots

Pricing

Starting from

199

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

Starting from

No pricing info

Free trial available
Credit cardless trial
Free account
Subscription based

User reviews

4.7

257

193

Value for money

Ease of use

Features

Customer support

80%

would recommend this app

4.4

184

104

Value for money

Ease of use

Features

Customer support

70%

would recommend this app

Pros

“The reporting features save us a lot of time, and the intuitive interface allows our team to quickly find the insights we need.”

Bartłomiej K.

marketing manager

“The platform is very easy to use, offers powerful analytics, and makes it simple to track brand mentions across news websites, social media, blogs, and forums.”

Bartłomiej K.

marketing manager

“The platform also delivers useful data to visualize mentions in real time, identify conversation spikes, and spot key influencers in a very intuitive way.”

Eduardo V.

Digital and Marketing Director

Pros

“The excellent artificial intelligence support made the automated response to reviews appropriate to their content and in real time.”

Mor L.

Senior Presales Engineer

“With Reputation, we did not leave any comment or review without an answer, we were able to remove customer doubts early.”

Mor L.

Senior Presales Engineer

“These insights can help with staff retention and attraction and support your marketing efforts (focusing on the areas you excel at) and operational teams (addressing regular areas of concern).We have been fortunate to have a brilliant CSM (customer success manager) who has been working hard to support us when we've run into issues (which do occur from time to time).There are other platforms on the market, but from those we tested, none were at the level of Reputation.”

Adam F.

Social Media, Influencer & Community Manager

Cons

“Sentiment analysis accuracy issues, social media data limitations, lack of some channel integrations (TikTok or YouTube Shorts).”

Cezary L.

Senior Social Media Specialist

“I don't see any negative aspects, the only thing which I can think of is the thing that I see the same articles sometimes after some time - as if the algorythm doesn't catch the article comes from the past”

Joanna A.

Marketing Manager

“For us, some features were underused simply because we didn’t have the volume of mentions or the scale to fully exploit them.”

Deborah M.

Managing Director

Cons

“We have a lot of issues with our information syncing.”

Britta B.

Senior Marketing Coordinator

“All the Nuvi products are faulty - we faced multiple issues with post scheduling and now we're starting to completely move off of reputation due to the number of problems we've encountered over the last few months”

Mohini M.

Marketing Specialist

“Sometimes, it's tricky to find exactly the feature or setting that I am looking for in order to generate a specific report or graph or something like that.”

Brian D.

Marketing Coordinator