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Podium vs Emitrr Comparison (2026)

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Good recommendations?

Podium

Emitrr

Overview

Cloud-based AI platform for local and SMB businesses unifying text, phone, email, social, reviews, and payments in a single inbox.

Emitrr functions as an AI-based business toolbox that operates continuously to streamline customer communication and business operations. The platform enables businesses to text-enable existing phone lines, allowing teams to send individual or group messages while managing multiple phone lines from a unified inbox. Team members can assign conversations, route messages, and leave internal comments to facilitate efficient collaboration.

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Video & Screenshots

Pricing

Starting from

No pricing info

Free trial available
Credit cardless trial
Free account
Subscription based

Starting from

No pricing info

Free trial available
Credit cardless trial
Free account
Subscription based

User reviews

4.2

526

326

111

Value for money

Ease of use

Features

Customer support

66%

would recommend this app

4.8

150

128

Value for money

Ease of use

Features

Customer support

93%

would recommend this app

Pros

“The ability to have all customer records including messages and call records quickly accessible allows for better insight into the entire job lifecycle.”

Larry K.

IT Manager

“Total Comfort is overall very pleased with Podium and the abilty to have our customers text us directly through our website.”

Erika B.

Sales Administrative Assistant

“Including if capturing the phone number of who is calling so if there is a disconnection we can call back.”

Jessica L.

Dispatcher, Project manager, Purchasing manager

Pros

“Specifically the two-way messaging and the fact that it enables our patient communcation. ”

Patrick B.

Director, Product Implementaiton

“It also help me consolidate two different programs by having the capabilities that were offered to us.”

ANGELA P.

DIRECTOR OF OPERATIONS

“Compatibility with desktop phones needs a lot of work: BLF and intercom needs to be to implemented. ”

Todd S.

COO

Cons

“Email responses took weeks, and phone calls went unanswered entirely. When we requested to cancel our account, that request was ignored, and Podium continued charging us for six additional months after we tried to cancel.”

Jim O.

CEO

“We ran into significant system downtime on multiple occasions, and each time, we couldn't get anyone from support to help us troubleshoot or resolve the issue in a reasonable timeframe.”

Jim O.

CEO

“They refused to cancel our plan citing 4 year old contract for auto renewal signed by an employee no longer with the company and absolutely refused to do the right thing and terminate the contract.”

Justin T.

COO

Cons

“Currently not being able to re-order the properties and customize the layout of Excel data downloads.”