Reviewpro Reputation - 2026 Pricing, Features, Reviews & Alternatives

Analyze, understand, and measure online reputation results using the Global Review Index️, a proprietary algorithm based on data collected from 45 languages across 140 review sites. Benchmark competitors, make data driven decisions, and watch your reputation and revenue grow. ​

Leverage powerful semantic technology to dig deep into the meaning of reviews and understand your guests' experience in key areas.

Combine qualitative data (review content) and quantitative data (review scores) to measure what is having everyday impact on the guest experience at your property and on your business.

Benchmark your results against your competitor set and see how you measure up in multiple categories, and sources.

Other features include customizable response templates, mobile access, personalized alerts, KPI tracking, and more.

Shiji ReviewPro is the leading guest experience management software helping hospitality become more profitable by gathering and understanding guest feedback data. The Shiji ReviewPro platform includes Hotel Reputation, Guest Surveys, Case Management and Guest Communications. With a decade of experience and investment in innovation, we continue to be the benchmark of the industry. Together, we reimagine the digital guest experience. Join us.​

What started over a decade ago with the singular product, Hotel Reputation, grew over the years into the leading guest experience management suite trusted by 60,000 global accommodation providers and destinations. The addition of Guest Surveys, Case Management and Guest Communications gradually expanded Shiji ReviewPro into an end-to-end platform to manage guest needs at every stage of the guest journey. All these solutions are built with secure, robust and reliable technology to support hoteliers in their aim of improving the guest experience, whether used as a unified platform or as stand-alone products.​