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Siebel CRM Logo

MRM software for midsize and large businesses

Table of Contents

Siebel CRM - 2026 Pricing, Features, Reviews & Alternatives

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Siebel CRM overview

What is Siebel CRM?

Siebel CRM is a marketing resource management software designed to help businesses in the transportation, utilities, finance, manufacturing, and other sectors manage customer relationships and marketing campaigns. The platform enables administrators to collaborate across departments on sales forecasting and order management processes.

Siebel CRM allows teams to add contacts, manage leads, and track interaction histories to maintain relationships with clients, resellers, agents, distributors, and partners. Supervisors can also allocate budgets and measure the progress of various loyalty programs and email campaigns.

Siebel CRM lets stakeholders manage claims and warranty settlements on a unified interface. Operators can also capture quotes, set up help desks, offer customer self-service, and manage product catalogs.

Starting price


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Siebel CRM’s user interface

Ease of use rating:

Siebel CRM reviews

Overall rating

4.1

/5

51

Positive reviews

75

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7.88/10
Rating distribution

5

4

3

2

1

20

18

9

4

0

Pros
“Siebel MRM out of the box functionalities are good fit for most of the Organizations marketing process like Budget Management, Campaign Management, Event Management etc. It has key features like.”
SS

SUJEET S.

Business Analyst

“Some of the benefits of using Siebel CRM include. Easy to use interface: The Siebel CRM interface is very easy to navigate, making it suitable for both experienced users and new users.”
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Sunthar S.

Associate Director

“Liked the user interfaces it was simple and effective (mostly) it was easy to learn especially as someone just learning this industry.”
CS

Chris S.

Customer service

Cons
“For those who do not use it often - it can be very cumbersome. Unfortunately that problem is exacerbated by the data that is being it not meeting correct formats.”
TN

Timothy N.

Sr. Community Impact Director

“Other users have also complained about the lack of support from Siebel, and the slow response times from customer service.”
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Sunthar S.

Associate Director

“It is so slow and most of the time, it lags. Delay in the process such as changing the rate plan of the clients, the statuses also delays and need to wait for a long period of time.”

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Who uses Siebel CRM?

Based on 51 verified user reviews.

Company size

Midsize Businesses

Small Businesses

Enterprises

Top industries

Information Technology and Services
Telecommunications
Computer Software
Financial Services
Others

Use cases

MRM

Siebel CRM's key features

Most critical features, based on insights from Siebel CRM users:

Activity Planning
Budgeting/Forecasting
Campaign management
Strategic planning
ROI tracking

All Siebel CRM features

Features rating:

Resource management

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Siebel CRM support options

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

24/7 (Live rep)
Phone Support
Email/Help Desk

Siebel CRM FAQs

Q. Who are the typical users of Siebel CRM?

Siebel CRM has the following typical customers:
Large Enterprises, Mid Size Business, Small Business

These products have better value for money


Q. What languages does Siebel CRM support?

Siebel CRM supports the following languages:
English


Q. Does Siebel CRM offer an API?

No, Siebel CRM does not have an API available.


Q. What level of support does Siebel CRM offer?

Siebel CRM offers the following support options:
24/7 (Live rep), Phone Support, Email/Help Desk

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