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Germain UX Logo

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APM solution for identifying the root cause of bugs & issues

(9)

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Germain UX Pricing, Features, Reviews and Alternatives

Germain UX FAQs

Q. What type of pricing plans does Germain UX offer?

Germain UX has the following pricing plans:
Starting from: $460.00
Pricing model: One Time License, Subscription

These products have better value for money


Q. Who are the typical users of Germain UX?

Germain UX has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Public Administrations


Q. What languages does Germain UX support?

Germain UX supports the following languages:
English


Q. Does Germain UX support mobile devices?

Germain UX supports the following devices:
Android, iPad, iPhone


Q. Does Germain UX offer an API?

Yes, Germain UX has an API available for use.


Q. What other apps does Germain UX integrate with?

Germain UX integrates with the following applications:
Salesforce Starter, Microsoft Azure, Angular, NetSuite, WordPress, Siebel CRM, ServiceNow, Salesforce.org Education Cloud, Shopify


Q. What level of support does Germain UX offer?

Germain UX offers the following support options:
24/7 (Live rep), Knowledge Base, Email/Help Desk, Chat, Phone Support

Germain UX product overview

Price starts from

460

One-time payment

Usage Based

What is Germain UX?

germain APM is a cloud-based and on-premise solution designed to help businesses in industries including finance, healthcare, media, retail, telecommunication and others perform root cause analysis to monitor the performance of applications and servers. Professionals can gain insight into the user experience by tracking visitor behavior and session recordings in compliance with GDPR regulations.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

24/7 (Live rep)
Knowledge Base
Email/Help Desk
Chat
Phone Support

Training options

Live Online
Documentation
Videos
Webinars
In Person

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Germain UX pricing information

Value for money

4.8

/5

129

Starting from

460

One-time payment

Usage Based

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Germain UX features

Functionality

4.8

/5

129

Total features

145

8 categories

Most valued features by users

API
Third-Party Integrations
Reporting/Analytics
Access Controls/Permissions
Alerts/Notifications
Activity Dashboard
Data Import/Export
Reporting & Statistics

Functionality contenders

Germain UX users reviews

Overall Rating

4.8

/5

129

Positive reviews

99

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.14/10
Rating distribution

5

4

3

2

1

109

19

1

0

0

Pros
The website design is clean, user-friendly, with good performance and really interactive. The documentation is quite extensive and helpful and I find the Chrome extension a very nice addition.
It will help IT infrastructure both front and back to run smoothly and to prevent breakdown. Using this software is a huge advantage, it will save employee time and company profit.
What I like most in GermainAPM are the complete data sources for both hardware and software. The ability to analyze user experience and business processes is amazing.
Cons
For Java projects, lack of dependency, or plugin implementation. Also, lack of explanatory docker support.
Any quicker way to stop alerting if there is already a known outage.
Because of this reason and for the sake of getting accurate response numbers for the application before go-live, I’ll end up doing a load test with Dynatrace enabled and disabled.

Overall rating contenders

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Ali N.

Information Technology and Services, self-employed

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Nice Analytics, Debugging and User behavior Sass

Reviewed 4 years ago

It has helped me in analytics and errors which were not reproducible. It has helped me in marketing and in conversion of my nurture funnel.

Pros

1- I liked the whole functionality and replay feature 2- Integration was super easy in Drupal 3- Good information is like IP address and analytics are there on right. It can be helpful in debugging some unreproducible errors and can be also helpful in finding marketing strategies for conversions. 4- It also helped in analyzing user behaviors.

Cons

1- It will be good if I can see the real user web page in the session replay. 2- Some kind of analytics charting similar to Segment and Amplitude 3- Not sure its there but will like to have more features in API for some custom integration

Vendor response

Hi Ali, Thanks for your feedback. wrt 1) Real User Web Page is displayed and any user actions are replayed. Note that to improve your user experience with this Replay session feature, we have added a message on the replay so you know when the users is either waiting for the initial page to load or has stepped away onto another website that isnt monitored. wrt 2) Segment and Amplitude have been added in a more recent release. We are planning on upgrading our/your cloud on 7/31. wrt 3) custom integration are available and super flexible (system>rule or automation>script), let contact us if you need help there, we are always available to help and never charge for our help, and helping our clients is our #1 priority.

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Nick N.

Computer Software, 201-500 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Everything you need for Project Monitoring and Analytics, but a little bit pricey

Reviewed 4 years ago

The User Experience is a bit overwhelming at first, as I don't know where to start, what is the feature I would need for my project. There is extensive documents, guide videos but I have to search/browse for a while to get to understand the feature. I think it should have a Step by Step walk through, lets user pick what project, what they want to track/monitor and come up with a setup guide for their project.

Pros

User Replay, very awesome feature, I don't know any other software provide this feature so this is my first time using it on Germain. All users will become my tester, testing the app and if there is a bug I can easily tracing through exact steps to reproduce. Copy the steps or records to send to developer right away without the hassle of asking QA to reproduce, log bug, etc.

Cons

Pricing. I think the entry point is a little bit costly for individual developer or small teams. The cost calculator give me estimation of $493/months for about 10,000 users. I understand that Germain provide a lot of features, but I probably don't use everything. Also a Free trial version of 7 days probably not enough to get familiar with the product yet. So in my opinion, having a Free option or lower price points for Individual developer and small team would make the product more competitive.

Vendor response

awesome thanks Nick.

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Verified reviewer

Banking, 10,001+ employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Review from a "performance test engineer" perspective

Reviewed 4 years ago
Pros

1.Vast language support, so many people from different countries across the globe will feel comfortable using this tool and very soon and easily get used to all the features it has to offer. 2.Cost effective, value for money accounting to be pocket-friendly not just for enterprise level, but for start ups and mid level companies and with no limit to the industries it can be used for. 3.SLA configuration and customisation capabilities the tool offers

Cons

Well, I have nothing to complain about what it already has, but I would like to point what more it can offer from a ‘Performance Test Engineer’ perspective. I would expect any APM tool to be able to identify and filter the real users and virtual users, and it should be able to provide response times of the business processes by filtering the time taken by the tool itself in this process. For instance,...

Vendor response

Thank you for your review. We do have filtering to isolate Real and Virtual users. moreover, the synthetic user click feature that is offered in germainAPM is better than the one provided by HP LoadRunner. HP LoadRunner generates "http/s" traffic than a user would generate but does NOT generate/simulate "real user clicks". germainAPM generates real user clicks and/or http traffic as part of the same or separate scenario. However HPLoadrunner is better for load testing and assessing the scalability of your infrastructure. germainAPM is, in this example of simulating a user, better at proactively detecting any user issues BEFORE the real users would, on a production web application, ecommerce, etc. email us if you need more details about any of this info @ germainapm.com

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Kristine Marjorie D.

Computer Games, 11-50 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Overall: Germain APM is a good tool to monitor your business performance.

Reviewed 4 years ago
Pros

- Sign up process is easy. Design is user-friendly. - The initial questions really helped me find the tools/metrics that I need to monitor. - I like that the incident are found on the top of the menu. As part of QA team, this is the first thing I take a look at in the morning. - Everything is under the sun: data, analytics, automation, etc. - There's so much functions and tools. It may look overwhelming in the beginning but the wizard and FAQ are well documented. - Germain APM works well with browsers that I am using (Google Chrome and Firefox). - Interface is responsive. I've never felt a lag while exploring the tools.

Cons

- A mobile app that can visualize the data would be nice - Not really a cons but I hope they will consider adding a dark mode theme

Vendor response

thank you Kristine. Mobile app to view metrics and dark mode are in the pipeline.

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Doviana T.

Information Technology and Services, 51-200 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Review of germain APM

Reviewed 4 years ago

The overall process was great.

Pros

It was an easy step by step process to register and use of the germain software. The website is descriptive and user can get a lot of information while navigating in the website. I have used user sessions recording tools before, but non of them gave me so much insight as i checked in germain APM overview. Setup wizards on the cloud are easy but in some places a new user cant continue without some more clarifications.

Cons

I didn't liked the fact that after 24 h of unused of the application, the free trial environment was disabled, meanwhile in the cloud sign up was specified 7 days.

Vendor response

Thanks for your review and sorry for the inconvenience caused by this free trial expiration rule. we have been significantly growing and temporarily set this rule which we plan to set back to 7 days within the next few months. Thanks again for this feedback! :)

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