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Germain UX
APM solution for identifying the root cause of bugs & issues
(9)
Q. Who are the typical users of Germain UX?
Q. Does Germain UX support mobile devices?
Q. What other apps does Germain UX integrate with?
germain APM is a cloud-based and on-premise solution designed to help businesses in industries including finance, healthcare, media, retail, telecommunication and others perform root cause analysis to monitor the performance of applications and servers. Professionals can gain insight into the user experience by tracking visitor behavior and session recordings in compliance with GDPR regulations.
Typical customers
Platforms supported
Support options
Training options
Starting from
460
One-time payment
Usage Based
Starting from
399
/user
Per month
Value for money
4.8
/5
129
Starting from
460
One-time payment
Usage Based
Value for money contenders
Functionality
4.8
/5
129
Total features
178
10 categories
Functionality contenders
Overall Rating
4.8
/5
129
Positive reviews
109
19
1
0
0
Overall rating contenders
Doviana T.
Information Technology and Services, 51-200 employees
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The overall process was great.
It was an easy step by step process to register and use of the germain software. The website is descriptive and user can get a lot of information while navigating in the website. I have used user sessions recording tools before, but non of them gave me so much insight as i checked in germain APM overview. Setup wizards on the cloud are easy but in some places a new user cant continue without some more clarifications.
I didn't liked the fact that after 24 h of unused of the application, the free trial environment was disabled, meanwhile in the cloud sign up was specified 7 days.
Thanks for your review and sorry for the inconvenience caused by this free trial expiration rule. we have been significantly growing and temporarily set this rule which we plan to set back to 7 days within the next few months. Thanks again for this feedback! :)
Elena Michelle I.
Marketing and Advertising, 1-10 employees
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Germain is a platform easy to be intimidated by, but at the same time is the best way to properly focus your effort. It will give you easily accessible control over the most important aspects of your business.
• What I like the most about Germain is its adaptability, it works for any industry; basically, everyone can benefit from it. It doesn’t matter if you are a small or an enormous company, you will be able to take advantage of the effectiveness of the platform. • Germain provides all kinds of tools to personalize your experience, to the point that you will feel that it has been created just for you, you will feel a human touch & interest behind it. It certainly gives you the feeling of having all the solutions in just one place. • The other key point for me is that it will professionally help you identify and fortify your weaknesses. It is an APM platform that goes straight to setting up your goals and assisting you in taking the necessary steps to achieve them.
• Being such a complex application I would appreciate a little more in the educational aspect, what I meant to say is that imagine being a new user, and you follow/use all the features of your interest, and there is a whole other bunch that could help you, but you simply don’t know of them. It is true that the platform showed some instructions, but it was just once, and if you didn’t get it the first...
Verified reviewer
Banking, 10,001+ employees
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1.Vast language support, so many people from different countries across the globe will feel comfortable using this tool and very soon and easily get used to all the features it has to offer. 2.Cost effective, value for money accounting to be pocket-friendly not just for enterprise level, but for start ups and mid level companies and with no limit to the industries it can be used for. 3.SLA configuration and customisation capabilities the tool offers
Well, I have nothing to complain about what it already has, but I would like to point what more it can offer from a ‘Performance Test Engineer’ perspective. I would expect any APM tool to be able to identify and filter the real users and virtual users, and it should be able to provide response times of the business processes by filtering the time taken by the tool itself in this process. For instance,...
Thank you for your review. We do have filtering to isolate Real and Virtual users. moreover, the synthetic user click feature that is offered in germainAPM is better than the one provided by HP LoadRunner. HP LoadRunner generates "http/s" traffic than a user would generate but does NOT generate/simulate "real user clicks". germainAPM generates real user clicks and/or http traffic as part of the same or separate scenario. However HPLoadrunner is better for load testing and assessing the scalability of your infrastructure. germainAPM is, in this example of simulating a user, better at proactively detecting any user issues BEFORE the real users would, on a production web application, ecommerce, etc. email us if you need more details about any of this info @ germainapm.com
Nick N.
Computer Software, 201-500 employees
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The User Experience is a bit overwhelming at first, as I don't know where to start, what is the feature I would need for my project. There is extensive documents, guide videos but I have to search/browse for a while to get to understand the feature. I think it should have a Step by Step walk through, lets user pick what project, what they want to track/monitor and come up with a setup guide for their project.
User Replay, very awesome feature, I don't know any other software provide this feature so this is my first time using it on Germain. All users will become my tester, testing the app and if there is a bug I can easily tracing through exact steps to reproduce. Copy the steps or records to send to developer right away without the hassle of asking QA to reproduce, log bug, etc.
Pricing. I think the entry point is a little bit costly for individual developer or small teams. The cost calculator give me estimation of $493/months for about 10,000 users. I understand that Germain provide a lot of features, but I probably don't use everything. Also a Free trial version of 7 days probably not enough to get familiar with the product yet. So in my opinion, having a Free option or lower price points for Individual developer and small team would make the product more competitive.
awesome thanks Nick.
Junaid S.
Information Technology and Services, 11-50 employees
Used weekly for 6-12 months
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Germain APM is playing a vital role in my organization end to end performance management. All performance issues are identified and resolved during development and save much more time. We are using the Word Press services. Germain provide very effective reporting information about crash and transactions. Information is provided in a very comprehensive way. Germain provide colorful dashboard to review health and status of application. Information can be seen as aggregate by region. When issue is detected Germain automatically notify the appropriate context to quickly pinpoint the cause of the problem.
When we Started to Use Germain APM then it was little bit complex to used, but the passage of time now It's completely understandable and easy to use.
thanks for your review Shabbir