Yext vs Birdeye

Zoho Social

Asana

Hootsuite

Zoho Social helps marketers in small to large organizations to grow the social media presence of their brand with actionable insights focused on content and engagement by scheduling unlimited posts, managing social networks, tracking conversations, and measuring performance from a single dashboard

Asana Starter Plan provides growing teams with project management tools to track progress and meet deadlines. The plan includes workflow automation features, custom project templates, forms for standardized work requests, and rules for routine task management. It also offers visualization tools like Gantt and timeline views, plus AI-powered features for status updates and project organization.

Hootsuite helps brands manage social media better, from the smallest businesses to the largest enterprises across CPG, finance, healthcare, tech, higher-ed, and government services.

Internet Technology

Unfortunately, YEXT's support is almost nonexistent.

Professor

The support representative said, to "perform some functions" we had to go up to the URL and remove some text.

Marketing Manager

The user interface is very user friendly, the customer support is amazing and the results speak for themselves.

Yext is the leading digital presence platform for multi-location brands, powering the knowledge behind every customer engagement. With one central platform, brands can turn their digital presence into a differentiator by delivering consistent, accurate, and engaging experiences to customers.

A/B Testing

Access Controls/Permissions

Activity Dashboard

Activity Tracking

Ad hoc Reporting

Alerts/Escalation

Alerts/Notifications

Approval Process Control

Artwork Management

Asset Lifecycle Management

Automatic Location Detection

Behavioral Analytics

Benchmarking

Brand Guidelines

Brand Tracking

Calendar Management

Catalog Management

Categorization/Grouping

Change Management

Click Tracking

Collaboration Tools

Commenting/Notes

Competitive Analysis

Content Library

Content Management

Content Publishing Options

Conversion Rate Optimization

Conversion Tracking

Customer Experience Management

Customer Journey Mapping

Customizable Branding

Customizable Categories

Customizable Fields

Customizable Reports

Customizable Templates

Dashboard

Database Support

Data Import/Export

Data Mapping

Data Synchronization

Data Visualization

Demographic Data

Digital Asset Management

Directions

Distance Calculation

Document Management

Drag & Drop

Duplicate Detection

Email Alerts

Email Reminders

Engagement Tracking

Event Promotions

Event Scheduling

File Management

Full Text Search

Geocoding

Geographic Maps

Geolocation

Geotargeting

Goal Setting/Tracking

Google Analytics Integration

Image Editing

Keyword Rank Tracking

Keyword Research Tools

Keyword Tracking

Knowledge Base Management

Landing Pages/Web Forms

Localization Automation

Location Tracking

Mapping

Media Monitoring

Mobile Access

Mobile Keywords

Monitoring

Multi-Language

Multi-Location

Multiple Data Sources

Multiple Site Management

Negative Feedback Management

Pageview Tracking

Performance Management

Performance Metrics

Product Search

Ratings/Reviews

Real-Time Analytics

Real-Time Data

Real-Time Monitoring

Real-Time Notifications

Real-Time Reporting

Real-Time Updates

Referral Tracking

Reminders

Reporting/Analytics

Reporting & Statistics

Reputation Management

Response Management

Review Monitoring

Review Notification

Review Request

Proprietary

Yext

Web-based

BrightLocal

Birdeye

Brandfolder

Emerging

Essential

Complete

Premium

Senior Software Development Engineer

We recognize that if we were not engineers, the integration of the IYext software would be extremely complicated with internal Google systems and may require a significant effort, especially if there are legacy systems involved, in this case there are too many.

Owner and Chief SEO Consultant

I currently have 37 client locations currently under my management with Yext and all of those clients are very happy with Yext results.

Marketer

Absolutely Horrible, worst experience ever!

We quickly learned as an "agency" we could not connect GMB (GBP) of our clients to Yext because we were not the "administrators" of the accounts.

Pricing for the Ultimate plan strikes me as excessive.  

I've been using Yext for my clients since 2015.  

When finally attempting to use the software it was unbelievably difficult, not applicable to our needs, and frustratingly unusable.

Marketing Coordinator

My only hiccup was the differences in prices from one entity to another, but they still have good affordable prices.

Digital Marketing Manager

Yext solves the problem of having updated accurate information about our stores in front of guests no matter where they are looking on the internet.

We are currently using (2) competitors to Yext and this step is not required.

The social posting tools aren't completely robust--can't boost posts through the platform or have videos natively play.

The API has allowed multiple integrations, making this a good hub for all our store data.

I would recommend to using them for Listings management.

I also really like the Hitchhiker's idea for education and support.

I have documentation and witnesses for all of this.

I am here to hopefully help anyone else to avoid this nightmare.

We have not used the platform at all, and are such a small business this hurts.

Client Specialist

The only thing that is a little confusing is the Review status and Cancelled status. If they are under review, it doesn't really give an indication of whether there is an issue or not and if a clients listing is cancelled, it doesn't really give you a reason as to why.

Implementation Manager

This is a widely used and fairly easy to use software that allows us to manage listings for hundreds of clients.

Data Analyst

The UI makes things difficult to find sometimes, as there are many features within the tool itself.

Overall we have to use Yext because it seems like they have a monopoly on directory listing software.

I've tested Yext extensively over 2 separate trials with each trial lasting two years.  

Strategy Director

It builds citations fast and lots of them.

The platform can be difficult to learn when first setting up.

Marketing

As far as reputation management is concerned, Yext doesn't play well with the way our company uses Yelp, and as a restaurant chain, that's not really helpful.

The platform is old enough to have that baked into it and automatically eliminate those publishers from the mix.

The customer service team is proactive in suggesting ways to make my listings work harder for me.

We use Yext to help manage the listings of our clients and so far so good!

They are super responsive and I love how everything is updated pretty quickly when you submit or if you have a question

Founder

This was the easiest way I've found to get my local listings cleaned up and properly managed.

I think of it as the great teacher and a perfect first step for small businesses.

I've used Yext for over a decade with both for-profit and nonprofit businesses.

Ease of Use

Client Support

Customer Support

Investment Value

Listing Management

Small Business Support

Agency Client Management

Pricing

Update Information

Navigation

Among reviewers who comment on Yext's navigation, 71% feel positive. Users say Yext is easy to use, simple to implement, and efficient for updates. They mention it requires little monitoring. However, reviewers say the interface is not intuitive for some, and it can be difficult or tedious to learn initially.

Small Business

Mid-size Business

Large Enterprises

Trustpilot

A customer review management tool that brings businesses and consumers together through reviews.

Brand24

Brand24 is an easy-to-use social listening solution used by companies of all sizes to analyze real-time online conversations about their brands, products, and competitors.

Brand24 allows businesses to grow sales, get customer insights, find influencers or analyze the results of marketing campaigns.

GiveMe5.ai

AI-powered reviews, listings & local rankings for Clover merchants. Get more 5-star reviews, optimize your Google Business Profile, and outrank competitors — all on autopilot. Free plan available.

When we needed extra support or reports, it seemed to take awhile to get ahold of someone.

Digital Marketing Specialist 

I have had nothing but a positive experience with Birdeye, their product is extremely helpful and their support team is quick and responsive.

Brand Ambassador

It saves us time, helps us generate consistent customer feedback, and gives us tools to manage our brand reputation effectively.

Birdeye is the leading AI-powered reputation and social media management platform for local brands. Over 150,000 businesses use Birdeye to maximize online reputation, engage across social channels, and gain insights to enhance customer experience and grow.


Yext vs Birdeye Comparison (2026)

Yext

Birdeye

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives