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Yext vs Birdeye Comparison (2026)
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Overview
Yext is the leading digital presence platform for multi-location brands, powering the knowledge behind every customer engagement. With one central platform, brands can turn their digital presence into a differentiator by delivering consistent, accurate, and engaging experiences to customers.
Birdeye is the leading AI-powered reputation and social media management platform for local brands. Over 150,000 businesses use Birdeye to maximize online reputation, engage across social channels, and gain insights to enhance customer experience and grow.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
No videos yet
Pricing
User reviews
4.2
114
5
4
3
2
1
65
29
7
8
5
- Value for money
- Ease of use
- Features
- Customer support
68%
would recommend this app4.7
707
5
4
3
2
1
570
95
17
6
19
- Value for money
- Ease of use
- Features
- Customer support
85%
would recommend this appPros
“I currently have 37 client locations currently under my management with Yext and all of those clients are very happy with Yext results.”
BT
Bill T.
Owner and Chief SEO Consultant
“The support representative said, to "perform some functions" we had to go up to the URL and remove some text.”
DP
David P.
Professor
“My only hiccup was the differences in prices from one entity to another, but they still have good affordable prices.”
JN
Jacob N.
Marketing Coordinator
Pros
“The automation features and reporting tools help businesses stay engaged with customers and improve their digital presence. While the pricing and learning curve can be challenging, Birdeye is a valuable solution for businesses looking to strengthen customer relationships and manage their reputation effectively.”
KL
Kate L.
Sales
“We love that Birdeye helps us with our online presence by giving our patients the option to leave a review for us if they had a great experience, but it also allows them to give us direct feedback if they didn't have a great experience. ”
LH
Lacy H.
Office Manager
“We can track how many leads go from Birdeye to converted sales and it shows the true value for the money we get with our investment every monthly.”
EP
Eric P.
VP of Sales
Cons
“We recognize that if we were not engineers, the integration of the IYext software would be extremely complicated with internal Google systems and may require a significant effort, especially if there are legacy systems involved, in this case there are too many.”
James P.
Senior Software Development Engineer
“Absolutely Horrible, worst experience ever!”
Jarret V.
Marketer
“We quickly learned as an "agency" we could not connect GMB (GBP) of our clients to Yext because we were not the "administrators" of the accounts.”
DP
David P.
Professor
Cons
“Birdeye can be a bit pricey, especially for smaller teams or businesses on a tighter budget.”
GY
Ghiwa Y.
IT manager
“Sometimes the auto responses do not fire to all reviews that I have auto responses set up for.”
KO
Krystina O.
Client Manager
“Sometimes the integration process is a bit taxing and I wish there were more platforms that can be integrated.”
SB
Sammy B.
Client Manager
- Vendor responds to reviews
- Last review2 years ago
- Vendor responds to reviews
- Last reviewa month ago
Key features
- Total features131
- 2-Way Messaging
- A/B Testing
- ACH Payment Processing
- AI
- AI Accessibility Audit
- AI Citation Monitoring
- AI Content Scoring
- AI Copilot
- AI Crawler Analytics
- AI Disclosure
- AI Hallucination Detection
- AI Mention Tracking
- AI Query Matching Analysis
- AI SMS
- AI Search Ranking Insights
- AI Sentiment Monitoring
- AI Text Generation
- AI Text Summarization
- AI Text-to-Speech
- AI Traffic Attribution
- AI Visibility Reporting
- AI Visibility Score
- AI-Driven Content Recommendations
- AI-Optimized Content Structuring
- AI-Readable Content Formatting
- AI/Machine Learning
- API
- API Integration
- Access Controls/Permissions
- Accounting Integration
- Activity Dashboard
- Activity Tracking
- Ad hoc Reporting
- Adaptive Learning
- Adaptive Responses
- Adversarial Training
- Advertising Management
- Advocate Management
- Agent Collaboration
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Appointment Management
- Appointment Scheduling
- Approval Process Control
- Approval Workflows
- Artwork Management
- Assessment Management
- Asset & Content Management
- Asset Lifecycle Management
- Attended Automation
- Audience Targeting
- Audio References
- Audit Management
- Augmented Analytics
- Authentication
- Automated Alerts and Tasks
- Automated CMS Publishing
- Automated Email Responses
- Automated Image & Video Editing
- Automated Publishing
- Automated Responses
- Automated Routing
- Automated Scheduling
- Automatic Location Detection
- Automatic Replies
- Autonomous Task Execution
- Autoresponders
- BI Integration
- Backlink Management
- Backlink Monitoring
- Badges
- Barcode/Ticket Scanning
- Basic Reporting
- Behavior Analytics
- Behavioral Analytics
- Benchmarking
- Bill Payment
- Billing & Invoicing
- Bounce Rate Analysis
- Brand Entity Analysis
- Brand Guidelines
- Brand Management
- Brand Tracking
- Brand Voice Alignment
- Brand Voice Training
- Branding
- Breadth of Partner Applications
- Broken Link Discovery
- Budgeting
- Building and Personalizing Emails
- Bulk SMS
- Business Process Automation
- CRM
- CRM Integration
- Calendar Management
- Calendar/Reminder System
- Calendaring
- Campaign Analytics
- Campaign Management
- Campaign Optimization
- Campaign Planning
- Campaign Scheduling
- Campaign Segmentation
- Canned Responses
- Care Plan Management
- Care Summaries
- Cash Management
- Catalog Management
- Categorization/Grouping
- Change Management
- Change Simulation
- Charting
- Chat/Messaging
- Chatbot
- Citation Intelligence
- Claims Management
- Click Tracking
- Co-Browsing
- Code Generation
- Code-free Development
- Collaboration
- Collaboration Tools
- Collection of information
- Commenting/Notes
- Communication Management
- Community Management
- Community Q&A
- Competitive Analysis
- Competitive Benchmarking
- Competitive Intelligence
- Competitor AI Presence Comparison
- Competitor Analysis
- Compliance Management
- Conditional Generation
- Configurable Workflow
- Confirmations/Reminders
- Consent Management
- Contact Database
- Contact Management
- Contactless NFC
- Content
- Content Calendar
- Content Creation
- Content Gap Analysis
- Content Generation
- Content Ideas
- Content Insights
- Content Library
- Content Localization
- Content Management
- Content Moderation
- Content Personalization
- Content Publishing Options
- Content Safety Guardrails
- Contextual Engagement
- Contextual Guidance
- Control
- Conversation Archiving
- Conversation Editor
- Conversation Intelligence
- Conversion Rate Optimization
- Conversion Tracking
- Corporate Reporting
- Cost Management
- Creative Design
- Credit Card Management
- Credit Card Processing
- Cross-system Integration
- Cryptocurrency Processing
- Custom Domains
- Customer Accounts
- Customer Activity Tracking
- Customer Advocacy
- Customer Database
- Customer Effort Score (CES)
- Customer Engagement
- Customer Experience Management
- Customer Feedback
- Customer Interaction Automation
- Customer Journey Mapping
- Customer Profiles
- Customer Satisfaction (CSAT) Score
- Customer Segmentation
- Customer Service
- Customer Service Analytics
- Customer Service Channels
- Customer Support
- Customer Surveys
- Customizable Branding
- Customizable CTAs
- Customizable Categories
- Customizable Fields
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Data Mapping
- Data Synchronization
- Data Visualization
- Database Support
- Demographic Data
- Digital Asset Management
- Directions
- Distance Calculation
- Document Management
- Document Storage
- Drag & Drop
- Duplicate Detection
- Email Alerts
- Email Reminders
- Engagement Tracking
- Event Promotions
- Event Scheduling
- File Management
- Filtering
- Full Text Search
- Geocoding
- Geographic Maps
- Geolocation
- Geotargeting
- Goal Setting/Tracking
- Google Analytics Integration
- Image Editing
- Image Library
- Keyword Rank Tracking
- Keyword Research Tools
- Keyword Tracking
- Knowledge Base Management
- Landing Pages/Web Forms
- Localization Automation
- Location Tracking
- Mapping
- Media Monitoring
- Mobile Access
- Mobile Keywords
- Monitoring
- Multi-Language
- Multi-Location
- Multiple Data Sources
- Multiple Site Management
- Negative Feedback Management
- Pageview Tracking
- Performance Management
- Performance Metrics
- Product Search
- ROI Tracking
- Ratings/Reviews
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Referral Tracking
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Reputation Management
- Response Management
- Review Monitoring
- Review Notification
- Review Request
- Role-Based Permissions
- SSL Security
- Scheduled/Automated Reports
- Search/Filter
- Self Service Portal
- Sentiment Analysis
- Single Sign On
- Site Search Tracking
- Social Media Integration
- Social Media Monitoring
- Social Promotion
- Social Sharing
- Template Management
- Text Editing
- Third-Party Integrations
- Trade Area Analysis
- User Interaction Tracking
- User Management
- Version Control
- Visual Analytics
- Web Traffic Reporting
- Website Analytics
- Website Integration
- Website Management
- White Label
- Widgets
- Workflow Management
- Total features180
- 2-Way Messaging
- A/B Testing
- ACH Payment Processing
- AI
- AI Accessibility Audit
- AI Citation Monitoring
- AI Content Scoring
- AI Copilot
- AI Crawler Analytics
- AI Disclosure
- AI Hallucination Detection
- AI Mention Tracking
- AI Query Matching Analysis
- AI SMS
- AI Search Ranking Insights
- AI Sentiment Monitoring
- AI Text Generation
- AI Text Summarization
- AI Text-to-Speech
- AI Traffic Attribution
- AI Visibility Reporting
- AI Visibility Score
- AI-Driven Content Recommendations
- AI-Optimized Content Structuring
- AI-Readable Content Formatting
- AI/Machine Learning
- API
- API Integration
- Access Controls/Permissions
- Accounting Integration
- Activity Dashboard
- Activity Tracking
- Ad hoc Reporting
- Adaptive Learning
- Adaptive Responses
- Adversarial Training
- Advertising Management
- Advocate Management
- Agent Collaboration
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Appointment Management
- Appointment Scheduling
- Approval Process Control
- Approval Workflows
- Artwork Management
- Assessment Management
- Asset & Content Management
- Asset Lifecycle Management
- Attended Automation
- Audience Targeting
- Audio References
- Audit Management
- Augmented Analytics
- Authentication
- Automated Alerts and Tasks
- Automated CMS Publishing
- Automated Email Responses
- Automated Image & Video Editing
- Automated Publishing
- Automated Responses
- Automated Routing
- Automated Scheduling
- Automatic Location Detection
- Automatic Replies
- Autonomous Task Execution
- Autoresponders
- BI Integration
- Backlink Management
- Backlink Monitoring
- Badges
- Barcode/Ticket Scanning
- Basic Reporting
- Behavior Analytics
- Behavioral Analytics
- Benchmarking
- Bill Payment
- Billing & Invoicing
- Bounce Rate Analysis
- Brand Entity Analysis
- Brand Guidelines
- Brand Management
- Brand Tracking
- Brand Voice Alignment
- Brand Voice Training
- Branding
- Breadth of Partner Applications
- Broken Link Discovery
- Budgeting
- Building and Personalizing Emails
- Bulk SMS
- Business Process Automation
- CRM
- CRM Integration
- Calendar Management
- Calendar/Reminder System
- Calendaring
- Campaign Analytics
- Campaign Management
- Campaign Optimization
- Campaign Planning
- Campaign Scheduling
- Campaign Segmentation
- Canned Responses
- Care Plan Management
- Care Summaries
- Cash Management
- Catalog Management
- Categorization/Grouping
- Change Management
- Change Simulation
- Charting
- Chat/Messaging
- Chatbot
- Citation Intelligence
- Claims Management
- Click Tracking
- Co-Browsing
- Code Generation
- Code-free Development
- Collaboration
- Collaboration Tools
- Collection of information
- Commenting/Notes
- Communication Management
- Community Management
- Community Q&A
- Competitive Analysis
- Competitive Benchmarking
- Competitive Intelligence
- Competitor AI Presence Comparison
- Competitor Analysis
- Compliance Management
- Conditional Generation
- Configurable Workflow
- Confirmations/Reminders
- Consent Management
- Contact Database
- Contact Management
- Contactless NFC
- Content
- Content Calendar
- Content Creation
- Content Gap Analysis
- Content Generation
- Content Ideas
- Content Insights
- Content Library
- Content Localization
- Content Management
- Content Moderation
- Content Personalization
- Content Publishing Options
- Content Safety Guardrails
- Contextual Engagement
- Contextual Guidance
- Control
- Conversation Archiving
- Conversation Editor
- Conversation Intelligence
- Conversion Rate Optimization
- Conversion Tracking
- Corporate Reporting
- Cost Management
- Creative Design
- Credit Card Management
- Credit Card Processing
- Cross-system Integration
- Cryptocurrency Processing
- Custom Domains
- Customer Accounts
- Customer Activity Tracking
- Customer Advocacy
- Customer Database
- Customer Effort Score (CES)
- Customer Engagement
- Customer Experience Management
- Customer Feedback
- Customer Interaction Automation
- Customer Journey Mapping
- Customer Profiles
- Customer Satisfaction (CSAT) Score
- Customer Segmentation
- Customer Service
- Customer Service Analytics
- Customer Service Channels
- Customer Support
- Customer Surveys
- Customizable Branding
- Customizable CTAs
- Customizable Categories
- Customizable Fields
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Data Mapping
- Data Synchronization
- Data Visualization
- Database Support
- Demographic Data
- Digital Asset Management
- Directions
- Distance Calculation
- Document Management
- Document Storage
- Drag & Drop
- Duplicate Detection
- Email Alerts
- Email Reminders
- Engagement Tracking
- Event Promotions
- Event Scheduling
- File Management
- Filtering
- Full Text Search
- Geocoding
- Geographic Maps
- Geolocation
- Geotargeting
- Goal Setting/Tracking
- Google Analytics Integration
- Image Editing
- Image Library
- Keyword Rank Tracking
- Keyword Research Tools
- Keyword Tracking
- Knowledge Base Management
- Landing Pages/Web Forms
- Localization Automation
- Location Tracking
- Mapping
- Media Monitoring
- Mobile Access
- Mobile Keywords
- Monitoring
- Multi-Language
- Multi-Location
- Multiple Data Sources
- Multiple Site Management
- Negative Feedback Management
- Pageview Tracking
- Performance Management
- Performance Metrics
- Product Search
- ROI Tracking
- Ratings/Reviews
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Referral Tracking
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Reputation Management
- Response Management
- Review Monitoring
- Review Notification
- Review Request
- Role-Based Permissions
- SSL Security
- Scheduled/Automated Reports
- Search/Filter
- Self Service Portal
- Sentiment Analysis
- Single Sign On
- Site Search Tracking
- Social Media Integration
- Social Media Monitoring
- Social Promotion
- Social Sharing
- Template Management
- Text Editing
- Third-Party Integrations
- Trade Area Analysis
- User Interaction Tracking
- User Management
- Version Control
- Visual Analytics
- Web Traffic Reporting
- Website Analytics
- Website Integration
- Website Management
- White Label
- Widgets
- Workflow Management
Integrations
- Total integrations32
- 1CoreSolution
- 8am MyCase
- Adobe Commerce
- AgencyAnalytics
- Agendize
- Booker
- Buildertrend
- CareStack
- ChatBot
- Cloud Access Security Broker (CASB)
- Covetrus Avimark
- Curve Dental
- Dasheroo
- Denticon
- Dentrix
- Dentrix Ascend
- Dentrix Enterprise
- Domo
- Dynamics 365
- Eaglesoft
- Engageware
- Facebook Business Suite
- FieldPulse
- FieldRoutes
- Filevine
- Freshdesk
- Glassdoor
- GoSite
- Google Ads
- Google Data Studio
- Google My Business Post Scheduler
- Google Workspace
- Gorgias
- Greenhouse
- Hootsuite
- HubSpot Marketing Hub
- HubSpot Sales Hub
- Intelerad
- JRNI
- KingAsterisk Contact Center Software
- Klara
- Lightspeed Retail
- Localo
- MRI Property Management
- Marketo Engage
- Microsoft Excel
- Microsoft Outlook
- Microsoft Power BI
- Movable Ink
- NAPA TRACS
- NetSuite
- NexHealth
- Nexsyis Collision
- NextGen Enterprise
- Olo
- Open Dental
- Oracle Database
- Oryx Dental Software
- PAR Punchh
- Pagefreezer
- PatientNow
- Podium
- PointClickCare EHR for Skilled Nursing Facilities
- Practice Better
- Python Connector for NetSuite
- QuickBooks Online
- Radar Privacy
- Rent Manager
- RingCentral Engage Voice
- STORIS
- Salesforce Service Cloud
- Salesforce Starter
- SearchAtlas
- ServMan
- ServiceM8
- ServiceNow
- ServiceTitan
- Shopify
- Shopify POS
- SiteLink Web Edition
- SmartAdvocate
- Smartling
- Spectora
- Sprout Social
- Storable Edge
- StoreForce
- Tableau
- TapClicks
- TikTok
- Total Expert
- Trustpilot
- Valant EHR Suite
- WebPT
- WelcomeHome
- WordPress
- Workato
- Xero
- Yardi Voyager
- Zapier
- Zendesk Suite
- Zoho CRM
- eClinicalWorks
- roommaster
- Total integrations76
- 1CoreSolution
- 8am MyCase
- Adobe Commerce
- AgencyAnalytics
- Agendize
- Booker
- Buildertrend
- CareStack
- ChatBot
- Cloud Access Security Broker (CASB)
- Covetrus Avimark
- Curve Dental
- Dasheroo
- Denticon
- Dentrix
- Dentrix Ascend
- Dentrix Enterprise
- Domo
- Dynamics 365
- Eaglesoft
- Engageware
- Facebook Business Suite
- FieldPulse
- FieldRoutes
- Filevine
- Freshdesk
- Glassdoor
- GoSite
- Google Ads
- Google Data Studio
- Google My Business Post Scheduler
- Google Workspace
- Gorgias
- Greenhouse
- Hootsuite
- HubSpot Marketing Hub
- HubSpot Sales Hub
- Intelerad
- JRNI
- KingAsterisk Contact Center Software
- Klara
- Lightspeed Retail
- Localo
- MRI Property Management
- Marketo Engage
- Microsoft Excel
- Microsoft Outlook
- Microsoft Power BI
- Movable Ink
- NAPA TRACS
- NetSuite
- NexHealth
- Nexsyis Collision
- NextGen Enterprise
- Olo
- Open Dental
- Oracle Database
- Oryx Dental Software
- PAR Punchh
- Pagefreezer
- PatientNow
- Podium
- PointClickCare EHR for Skilled Nursing Facilities
- Practice Better
- Python Connector for NetSuite
- QuickBooks Online
- Radar Privacy
- Rent Manager
- RingCentral Engage Voice
- STORIS
- Salesforce Service Cloud
- Salesforce Starter
- SearchAtlas
- ServMan
- ServiceM8
- ServiceNow
- ServiceTitan
- Shopify
- Shopify POS
- SiteLink Web Edition
- SmartAdvocate
- Smartling
- Spectora
- Sprout Social
- Storable Edge
- StoreForce
- Tableau
- TapClicks
- TikTok
- Total Expert
- Trustpilot
- Valant EHR Suite
- WebPT
- WelcomeHome
- WordPress
- Workato
- Xero
- Yardi Voyager
- Zapier
- Zendesk Suite
- Zoho CRM
- eClinicalWorks
- roommaster
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