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360e

Field service management solution for small to medium firms

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360e Pricing, Features, Reviews and Alternatives

360e product overview

Price starts from

No info

What is 360e?

360e is a cloud-based suite of field service and workflow management solutions for small to medium contracting businesses, which helps manage and streamline operations for scheduling, tracking, quoting, and billing. Its centralized interface allows users to access all information about customers, contacts, vendors, and accounts directly through their mobile devices. The integrated document management system also lets organizations upload and archive files such as documents or photos, categorizing them under specific quote, customer or job folders.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Knowledge Base
Chat
Email/Help Desk
Phone Support

Training options

In Person
Live Online

360e pricing information

Value for money

4.7

/5

17

Price starts from

No info

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

360e features

Functionality

4.4

/5

17
Total Features44 3 categories

Most valued features by users

Alerts/Notifications
Activity Dashboard
Inventory Management
Document Management
Mobile Access
Real Time Data
Alerts / Escalation
Scheduling

Functionality contenders

360e users reviews

Overall rating

4.6

/5

17

Positive reviews

94%

Write a review
Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.77/10
Rating distribution

5

4

3

2

1

11

5

1

0

0

Pros
I like how it incorporates all these steps into one program. I also like the ability to create a quote and quickly convert it to a job.

MS

Mike S.

We have found as well that the ability to have real time job reporting and tracking has made us much better at becoming profitable estimators on every job we do.

JG

Johnny G.

The software is user friendly and intuitive. It has drastically improved the efficiency of our office and electricians in the filed.

WK

Whitney K.

Cons
Minor glitches from time to time. More often than not it is operator error.

JG

Johnny G.

We have experienced many glitches and this has affected the accuracy of reports. Ultimately making them unreliable.

TR

Tessa R.

Cumbersome to search for information. It's difficult to go into detail information on each job.

SB

Sheila B.

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Best Software we have tested and we have been using it for over a year

Reviewed 3 years ago

Great support team, awesome response time, good value for the money spent.

Pros

The ease of converting our quotes to jobs. Making edits is very simple and user friendly. Our customers love the layout of the quotes and invoices.

Cons

At first, it was difficult to search for jobs, but they did correct that with a search bar that was more intuitive.

Vendor response

Thank you for the kind words Robin. We try our best!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Happy customer

Reviewed 2 years ago

Accessibility to the product in the field and inter-company communication on project status

Pros

Great value, agile development/support team that is open to suggestions and working with you. Looking forward to seeing this product continue to develop and expand.

Cons

Implementation took longer than expected/hoped. Looking back, my timeline was unrealistic not realizing the development needed to tailor the product to our business and having enough time for our business to review and adopt the new software. Building an implementation timeline ahead of time would have mitigated this entirely.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Review

Reviewed 3 years ago
Pros

I find it nice that everything is in one place and easily accessible to other employees.

Cons

We have experienced many glitches and this has affected the accuracy of reports. Ultimately making them unreliable.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Robust AND Customizable

Reviewed 2 years ago

Overall, the team is communicating more effectively and are on the same page about upcoming jobs or projects; additionally, we have a better understanding of our costs for jobs and where we can optimize spend and save. My favorite thing about 360e? Their customer support. If we do not understand HOW to do something, or would like something to function in a different way, you have people you can contact directly and they are people you can count on. Shout out to [SENSITIVE CONTENT HIDDEN] for making this transition which seemed IMPOSSIBLE very possible.

Pros

What I liked most about 360e was the ability to bring my business development team, project management team, accounting team, and field staff together on one platform.

Cons

What I like least about the software is that "alerts" and "tasks" are not automatic pop-up reminders; rather, you have to know where they will be and make it a point to look at them.

Vendor response

Thank you for the great review. We are delighted to be part of your success and will continue to work hard for you.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Game Changer

Reviewed 2 years ago

360 has improved our business processes in more ways than I can count. Before using 360 we used paper service tickets, Microsoft word documents for our proposals and paper time sheets. The ability to organize every aspect of our jobs within 360 saves us time and money. We have found as well that the ability to have real time job reporting and tracking has made us much better at becoming profitable estimators on every job we do. It was a tough transition from paper to digital but the decision to switch to 360 has proven to be one of the best investments we have made as a company. The tech support and customer service with 360 is also exceptional.

Pros

-real time tracking of hard costs per job -easy to build small job quotes -organizes jobs without the use of paper. All current and past job information at your fingertips -keep track of employee time sheets per job -profit and loss reporting per job and overall business -ability to upload images and documents to quotes and jobs.

Cons

-minor glitches from time to time. More often than not it is operator error.

Vendor response

Nothing makes us happier at 360e than customer success stories. It's an absolute pleasure to support your business and to see the results in action.

360e FAQs and common questions

360e has the following pricing plans:
Pricing model: Subscription
Free Trial: Available


360e has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business


360e supports the following languages:
English


No, 360e does not have an API available.


360e integrates with the following applications:
QuickBooks Online Advanced, QuickBooks Online


360e offers the following support options:
Knowledge Base, Chat, Email/Help Desk, Phone Support

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