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Autotask PSA vs Kaseya BMS Comparison (2026)
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Good recommendations?
Autotask PSA
5
72
4
56
3
22
2
3
1
3
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Kaseya BMS
5
9
4
16
3
3
2
1
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Overview
Autotask PSA is an intelligent IT business management platform providing a singular view across the entire business (services, internal operations, customers, and prospects) to improve efficiency, accountability, insight, and profitability.
Kaseya BMS is a next-gen Help Desk management solution for MSP, that lets you spend less time tracking tickets and more time making clients happy.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.2
156
5
4
3
2
1
72
56
22
3
3
- Value for money
- Ease of use
- Features
- Customer support
4.1
29
5
4
3
2
1
9
16
3
1
0
- Value for money
- Ease of use
- Features
- Customer support
Pros
Denuka R.
Operations Manager
Jacques J.
Director
Isabelle M.
Business Operations Coordinator
Pros
Tristan W.
Helpdesk Coordinator
Jason W.
IT Support
Cons
Jacques J.
Director
Harrison K.
Help Desk Manager
Rick B.
Founder
Cons
Joseph H.
President
- Vendor responds to reviews
- Last review6 months ago
- Vendor responds to reviews
- Last review3 years ago
Key features
- Total features90
- API
- Access Controls/Permissions
- Accounting
- Accounting Integration
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Approval Process Control
- Asset Lifecycle Management
- Asset Tracking
- Audit Trail
- Automated Routing
- Backup and Recovery
- Billable Items Tracking
- Billing & Invoicing
- Budget Management
- CRM
- Calendar Management
- Call Center Management
- Change Management
- Client Management
- Client Portal
- Collaboration Tools
- Configurable Workflow
- Configuration Management
- Contact Management
- Contract/License Management
- Customer Database
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Data Import/Export
- Data Visualization
- Document Management
- Document Storage
- Drag & Drop
- Email Management
- Employee Management
- Estimating
- Expense Tracking
- File Sharing
- Financial Management
- Forecasting
- Gantt/Timeline View
- Help Desk Management
- IT Asset Management
- IT Asset Tracking
- IT Reporting
- Incident Management
- Interaction Tracking
- Internal Chat Integration
- Inventory Management
- Invoice Management
- Issue Management
- Knowledge Base Management
- Knowledge Management
- Live Chat
- Maintenance Scheduling
- Milestone Tracking
- Mobile Access
- Multi-Channel Communication
- Percent-Complete Tracking
- Performance Metrics
- Portfolio Management
- Prioritization
- Problem Management
- Procurement Management
- Product Roadmapping
- Project Accounting
- Project Management
- Project Planning
- Project Planning/Scheduling
- Project Templates
- Project Time Tracking
- Project Tracking
- Projections
- Purchase Order Management
- Purchasing & Receiving
- Quotes/Estimates
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Recurring/Subscription Billing
- Reimbursement Management
- Reminders
- Remote Monitoring & Management
- Reporting & Statistics
- Reporting/Analytics
- Reporting/Project Tracking
- Resource Management
- Scheduling
- Self Service Portal
- Service Level Agreement (SLA) Management
- Service Request Management
- Single Sign On
- Status Tracking
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Task Management
- Task Scheduling
- Third-Party Integrations
- Ticket Management
- Time & Expense Tracking
- Time Tracking
- Time Tracking by Client
- Time Tracking by Project
- Timer
- Timesheet Management
- Vendor Management
- Workflow Management
- Total features72
- API
- Access Controls/Permissions
- Accounting
- Accounting Integration
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Approval Process Control
- Asset Lifecycle Management
- Asset Tracking
- Audit Trail
- Automated Routing
- Backup and Recovery
- Billable Items Tracking
- Billing & Invoicing
- Budget Management
- CRM
- Calendar Management
- Call Center Management
- Change Management
- Client Management
- Client Portal
- Collaboration Tools
- Configurable Workflow
- Configuration Management
- Contact Management
- Contract/License Management
- Customer Database
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Data Import/Export
- Data Visualization
- Document Management
- Document Storage
- Drag & Drop
- Email Management
- Employee Management
- Estimating
- Expense Tracking
- File Sharing
- Financial Management
- Forecasting
- Gantt/Timeline View
- Help Desk Management
- IT Asset Management
- IT Asset Tracking
- IT Reporting
- Incident Management
- Interaction Tracking
- Internal Chat Integration
- Inventory Management
- Invoice Management
- Issue Management
- Knowledge Base Management
- Knowledge Management
- Live Chat
- Maintenance Scheduling
- Milestone Tracking
- Mobile Access
- Multi-Channel Communication
- Percent-Complete Tracking
- Performance Metrics
- Portfolio Management
- Prioritization
- Problem Management
- Procurement Management
- Product Roadmapping
- Project Accounting
- Project Management
- Project Planning
- Project Planning/Scheduling
- Project Templates
- Project Time Tracking
- Project Tracking
- Projections
- Purchase Order Management
- Purchasing & Receiving
- Quotes/Estimates
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Recurring/Subscription Billing
- Reimbursement Management
- Reminders
- Remote Monitoring & Management
- Reporting & Statistics
- Reporting/Analytics
- Reporting/Project Tracking
- Resource Management
- Scheduling
- Self Service Portal
- Service Level Agreement (SLA) Management
- Service Request Management
- Single Sign On
- Status Tracking
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Task Management
- Task Scheduling
- Third-Party Integrations
- Ticket Management
- Time & Expense Tracking
- Time Tracking
- Time Tracking by Client
- Time Tracking by Project
- Timer
- Timesheet Management
- Vendor Management
- Workflow Management
Integrations
- Total integrations30
- Auvik
- Cisco Umbrella
- Cloud Elements
- ConnectWise Automate
- ConnectWise CPQ
- ConnectWise Cybersecurity Management
- Customer Thermometer
- Datto RMM
- Datto Workplace
- Flow
- IT Glue
- Kaseya VSA
- Liongard
- LogMeIn Rescue
- LogicMonitor
- MSP360 Backup
- N-Sight Endpoint Management
- N-able Passportal
- Naverisk
- NinjaOne
- Pulseway
- QuickBooks Online
- QuickBooks Online Advanced
- QuoteWerks
- Quoter
- ScalePad Lifecycle Manager
- Spanning
- Unitrends Backup
- Xero
- Zapier
- Total integrations1
- Auvik
- Cisco Umbrella
- Cloud Elements
- ConnectWise Automate
- ConnectWise CPQ
- ConnectWise Cybersecurity Management
- Customer Thermometer
- Datto RMM
- Datto Workplace
- Flow
- IT Glue
- Kaseya VSA
- Liongard
- LogMeIn Rescue
- LogicMonitor
- MSP360 Backup
- N-Sight Endpoint Management
- N-able Passportal
- Naverisk
- NinjaOne
- Pulseway
- QuickBooks Online
- QuickBooks Online Advanced
- QuoteWerks
- Quoter
- ScalePad Lifecycle Manager
- Spanning
- Unitrends Backup
- Xero
- Zapier
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