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Binance
5
153
4
46
3
3
2
3
1
16
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Digital wallet for buying and selling cryptocurrencies
Table of Contents
Binance - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: May 2026
Binance overview
Based on 221 verified user reviews
What is Binance?
Binance is a cryptocurrency wallet program offering key features such as cryptocurrency storage, sending and receiving digital assets, and real-time reporting, among others.
Who uses Binance?
Reviews for Binance come from a wide variety of industries, including accounting (7% of reviewers), financial services (6%), and information technology and services (6%). The most frequent use case for Binance cited by reviewers is cryptocurrency wallets (76% of reviewers).
What do users say about Binance pricing?
Most reviewers indicate that Binance offers low, competitive trading fees and they appreciate the wide range of cryptocurrencies and frequent promotions, which enhance value. Some users report that fees for certain services can be high or promotional earnings limited.
Starting price
Alternatives
with better value for money
Pros & Cons
Cryptocurrency Exchange
Security and Access Control
Pricing
Withdrawal
Bugs and Issues
Customer Support
Binance’s user interface
Binance review summaries overview
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.2
Features
4.4
Ease of use
4.2
Customer support
3.9
Reviews sentiment
What do users say about Binance?
Reviewers indicate Binance offers a wide selection of cryptocurrencies, fast transactions, and competitive fees, making it convenient for trading and managing digital assets. They appreciate its robust security measures, user-friendly wallet, and the ability to access features on both mobile and desktop platforms. Some mention earning opportunities through staking and savings options. They find the platform reliable for buying, selling, and transferring funds globally.
Users report that Binance’s interface can be complex for beginners, requiring time to learn. They note frequent complaints about slow or unhelpful customer support and occasional difficulties with account verification and withdrawals. Some say transaction issues and bugs can occur.
Select to learn more
Who uses Binance?
Based on 221 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
Binance's key features
GetApp's analysis of 62 verified user reviews collected between June 2022 and June 2024 identifies Binance's most critical features and summarizes user sentiment about those features.
Reviewers appreciate Binance's cryptocurrency storage capabilities. They highlight its robust security measures, including two-time authentication and support for hot and cold wallets. Users report feeling confident in the platform's safety, noting fewer hack incidents compared to other wallets. They find it convenient to store a wide range of cryptocurrencies, including major coins like BTC and ADA. They also mention the platform's reliable and accessible storage options, which provide peace of mind for their digital assets. Of the 33 Binance users who gave detailed accounts of their use of Cryptocurrency Storage, 100% rated this feature as important or highly important.
Users report that Binance's cryptocurrency sending and receiving capabilities are efficient and secure. They appreciate the fast transaction processing, low fees, and user-friendly interface. Reviewers highlight Binance Pay's versatility, allowing for various transactions like virtual card purchases and on-chain payments. They find it easy to transfer cryptocurrencies, although some mention limitations with certain coins. They feel confident in the platform's security measures and value the convenience of sending and receiving funds globally. Of the 50 Binance users who gave detailed accounts of their use of Cryptocurrency Sending & Receiving, 98% rated this feature as important or highly important.
Reviewers appreciate Binance's real-time reporting capabilities. They find it helpful for tracking portfolio performance and making informed decisions. Users report that the capability provides up-to-date information on market movements and individual assets, enhancing their trading experience. They mention the ability to view minute-by-minute charts and receive real-time notifications. However, some users note occasional delays in loading new prices. Overall, they value the detailed and timely reports that help them stay informed about their investments. Of the 26 Binance users who gave detailed accounts of their use of Real-Time Reporting, 92% rated this feature as important or highly important.
All Binance features
Features rating:
Binance alternatives
Binance
Starting from
No pricing info
Zengo
Starting from
20
Per month
Coinbase
Starting from
No pricing info
Trust Wallet
Starting from
Free
Binance integrations (3)
Integrations rated by users
We looked at 221 user reviews to identify which products are mentioned as Binance integrations and how users feel about them.
Integration rating: 4.5 (4)
“because it is easy to cash out crypto with stripe”
“Binance allows you to connect your wallet to Trust wallet ”
Nicolas L.
web designer
Binance customer support
What do users say about Binance customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of Binance customer support.
A few users found Binance customer support friendly, helpful, and responsive when resolving their issues.
Widely noted by reviewers, Binance customer support is slow to respond, often taking several days to address tickets.
A significant portion of users report difficulty reaching live agents, robotic responses, and unresolved or ignored issues.
Support options
Training options
To see what individual users say about Binance's customer support, check out the review snippets below.
“The user protection always intervened and the customer service is top and the employees friendly and helpful.”
Bwire G.
manger
“There is the issue of the time it takes for verification and their customer support isn’t as reliable as you might need it to be, especially on a deadline.”
Moath A.
Operations Manager
“The customer support needs improvement, very difficult to find a live agent.”
Shujat A.
Student
Binance FAQs
Q. What is Binance used for?
Binance is a crypto wallet that can be used to trade in digital cryptocurrencies. That includes buying and selling such currencies. Binance focuses on the crypto market and allows the trading of various cryptocurrencies. Stocks, ETFs, and similar financial instruments cannot be traded on Binance. The available offers include the most well-known cryptocurrencies, such as Ethereum and Bitcoin. There are also other exotic options, like Solana (SOL) and Polkadot (DOT). Binance's main business is trading in cryptocurrencies. According to Binance, over 600 different cryptocurrencies can be traded. In addition, Binance offers a platform for trading via NFTs. A specially developed coin can also be traded via Binance. The architecture of this particular coin is part of the BNB Chain ecosystem. It can be used to book or purchase hotel stays, products, and services. A payment gateway ensures that such services and products can be paid for with Binance Pay. Binance offers its platform on various devices. The trading portal is available for Android and iOS. In addition, Binance offers a browser-independent platform on Mac, PC, and Linux computer systems. Binance provides data access via an API interface. That includes access to both the wallet and mining endpoints, which can also be used to, for example, view product lists.
Q. Does Binance support mobile devices?
Binance supports the following devices:
Android, iPhone
Q. What level of support does Binance offer?
Binance offers the following support options:
Knowledge Base, FAQs/Forum, 24/7 (Live rep)
