Cin7 vs Sana Commerce Comparison

onboarding was helpful to understand the product.

there is still room for improvement regarding usability and connectivity to Woo Commerce.

Integration with our e-commerce stores. Integration with our 3PL.

Features full of bugs. Constant stock syncing errors. Poor on-boarding. Appalling support.

Thank you for your feedback, Glenn. Our aim is to continuously improve our services, so we appreciate the time you took to share with us your experience. While our records show that we have been in contact with you to resolve your issues, we regret that we have been unable to satisfy your specific workflow requirements. We still believe there is an opportunity for us to work together and to ensure the platform works for your business. Please contact customer support if you wish to discuss this further.

Superb functionality - it pretty much covers the necessary functions needed by an e-commerce business.

It may take some time to familiarize the system.

Thanks for your review David!

*The interface and dashboard is easy to navigate. *Cin 7 integrates with our accounting + e commerce platform ( Zero + Big commerce) which played a massive factor in our decision. *As we are predominantly B2B, the b2b portal is fantastic. * Great reporting capabilities. *Customer service has been amazing and our implementation specialist has been a dream to work with.

No negatives identified at the moment.

Hi Troy, Thank you for your starred review. we are delighted to learn that you are satisfied with our customer service and have found value in our Cin7 software. Hearing from customers like you do help us to continuously improve.

Cin7 monitors my stock well and helps update my E-commerce platform with stock levels. I am almost ready to integrate with Amazon.

This software is difficult to use, but once you have learned the software it's not as bad. The Cin7 help site provides me with all the information I need. If I do have any further questions, I send my queries to the support team.

Thanks Chloe, for your review and feedback on the Cin7. Please get in touch with our support team for any further assistance.

this ERP system is so user friendly and I like it since it is web base and integrated, Its connection to differenet cloud services the same as Amazon, E-bay and big commerce is useful.

access limitation which makes the user listings so crowded and also I need to customize my account more which is not available for the user to customize it's End

Hi Dorsa, thank you for the overall 5 star review! It's great to see you use many integrations. We look forward to the continued support and value you as a customer.

Cin7 Support is second to none which made implementation and integration a breeze. Moving away from an all in one ERP system Cin7 was an easy choice that ticked all the boxes for E-Commerce, POS, 3PL and integration with Xero.

The only minor issue was a CSV upload imported some codes as scientific data/date format. Mathew Cho from Cin7 support fixed this and was a pleasure to deal with.

The visibility it provides across all our inventory touch points.

The personal configurability of column views.

Historically, we had a very hard time of getting accurate inventory counts due to our past system not syncing with our e-commerce system and Amazon. Cin7 is linked to all our selling channels which provide for down to the unit accuracy. Other features that made Cin7 appealing is the ability to keep track of virtual bundles and the fact that it is cloud-based.

Like any new software there is a bit of a learning curve, but Cin7's, onboarding team, particularly [SENSITIVE CONTENT HIDDEN], were excellent in getting us up to speed.

Hi James, Thank you for your review! We're glad to learn that Cin7 could add value to your business. Thank you for being a Cin7 customer! Sincerely, Sam (Marketing Team)

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No cons were added to this review

Hi Liz, thank you for the overall 5 star review! It's great to hear Cin7 has significantly improved your sales and stock visibility across your multiple sales channels. We look forward to the continued support and value you as a customer.

There's a lot to love about CIN7. For the most part this is a very slick, well thought out system that is easy to use with many powerful features that allow you to easily manage your inventory whilst having relevant and timlely stats at your fingertips. The dashboard is a fantasic snap shot of where your business is day to day. Using CIN7 on a daily basis I am impressed with how easy it is to use...

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The B2B portal is quite outdated but this is something we believe is going to be updated by CIN7 in the next few months which will make this feature much more usable and current. There were a few things which weren't customisable enough for fashion but the CIN7 team came up with workable solutions for all of the major issues we had.

Hi Kate, Thank you for your awesome review! We are thrilled to hear you're having a great experience with our software and feel well-supported by our team. We look forward to your feedback once our updated B2B portal is in place and thank you for being a Cin7 customer.

Value for money, amount of features packed into the one subscription, integration with other critical software such as accounting, support articles, support staff, flexibility, the list goes on.

User interface is not as friendly as it could be. This is likely a victim of the huge amount of features available.

Hi Judy, thank you for the overall 5 star review! It's great to hear that you also use the Cin7 B2B. It's great to hear support have solved any problems that you had. We look forward to the continued support and value you as a customer.