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Decisions

4.4
(16)

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Rules-Driven Business Process Automation Platform

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Decisions Pricing, Features, Reviews and Alternatives

Decisions FAQs

Q. What type of pricing plans does Decisions offer?

Decisions has the following pricing plans:
Pricing model: Subscription

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Q. Who are the typical users of Decisions?

Decisions has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Small Business

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Q. What languages does Decisions support?

Decisions supports the following languages:
English

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Q. Does Decisions offer an API?

Yes, Decisions has an API available for use.

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Q. What other apps does Decisions integrate with?

Decisions integrates with the following applications:
Microsoft SharePoint, Authorize.Net, Microsoft PowerPoint, Microsoft Azure, DocuSign, OneDrive, Google Drive, PostgreSQL, Twitter, MySQL, Workflow.com, Okta, Meta for Business, Dynamics 365 Business Central, UiPath, Twilio, HubSpot CRM, Microsoft Word, Microsoft Excel

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Q. What level of support does Decisions offer?

Decisions offers the following support options:
Knowledge Base, Chat, Email/Help Desk, Phone Support, 24/7 (Live rep)

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Decisions product overview

What is Decisions?

Decisions is a business rule automation and workflow management software that helps in business optimization and process management. The software can be installed on-premises or hosted in the cloud.

Key benefits of using Decisions

• Decisions is a business optimization software suite that offers features for workflow management and reporting to make decision-making easier.

• The software helps in process automation and lets users construct workflows graphically without the need to write codes or do complex configuration.

• Rule designers can build business logic without coding and use a series of pre-defined steps to assemble a rule.

• Decisions’ offers a graphical report designer for custom reporting and lets users include these reports in the Decisions dashboard.

• The application’s data structure management features helps to develop rules and workflows graphically based on a defined data model.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Knowledge Base
Chat
Email/Help Desk
Phone Support
24/7 (Live rep)

Training options

Live Online
Videos
Webinars
In Person
Documentation

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Decisions pricing information

Value for money

4.6

/5

16

Starting from

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Pricing options

Free plan
Subscription
Free trial
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Decisions features

Functionality

4.3

/5

16

Total features

59

6 categories

Most valued features by users

Activity Dashboard
Third Party Integrations
Reporting/Analytics
API
Customizable Reports
Workflow Management
Document Management
Mobile Access

Functionality contenders

Decisions users reviews

Overall Rating

4.4

/5

16

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.4/10
Rating distribution

5

4

3

2

1

7

8

1

0

0

Pros
Great documentation, weekly webinars and events that help customers progress quickly as Decisions developers.
Easy to "Get Started" even without any technical background. Great support team that is always ready to solve customer issues or help customer to build Workflows/Rules.
Support work with you to resolve issues which is a distinct characteristic and cannot be commended enough.
Cons
I've also struggled to understand why there would be a File Watcher Event that doesn't have the option to trigger a flow.
As I attempt to design flows, I keep running into steps with no documentation or description.
Reports and Dashboards are not intuitive. Doesn't allow one to edit the running instance neither can restart the workflow from the failed step.

Overall rating contenders

MP
AvatarImg

Meghan P.

Hospital & Health Care, 5,001-10,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Need to manage your process from the ground up?

Reviewed 3 years ago

Absolutely love the tool - its done wonders for our business process by removing paper/email/ manual processes and automating workflows & enhancing data captured. I can say without a doubt, projects we have created in the tool, has led to better business decisions and focus where it needs to be with actual data to support the need instead of relying on emotional problem reporting.

Pros

This is the software to use when you want to automate processes, big or small, or allow a team to manage their internal process by department or groups of users. Decisions is the tool to allow you to do this! Building dashboards, forms, approval processes, alerts, send a report via email w/auto processes is extremely easy to do and gives you time back in your day to focus on the core of your business, making decisions with data to back you up, and less about managing the process manually.

Cons

I manage a team of non-developer level employees, we are not fluent in code/css etc, but we are experts of process. We do not have the ability to create a web based UI outside of Decisions, and we are not fluent in code/css etc. Our usage of the tool includes 100% of some mods we create to be worked inside the tool on a dashboard. The tool has definitely improved from 4.0 to 5.0 UX design - but I would like to see the UI be manipulated easier or flow a little more gracefully. Maybe this is something my team just needs to explore more, but if it were a tid bit easier to manipulate the CSS or portal view it would be better than 5 stars. I did give 5 stars, even with this note, because i think its specific to what i use the tool for vs what a typical user may use the tool for.

LM
AvatarImg

Laura M.

Entertainment, 10,001+ employees

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Decisions review

Reviewed 3 years ago

We extracting production data from SAP to Decisions. In Decisions we are setting up rules that will ensure that our planners can better perform their job. The output of the rules in Decisions are pushed back to SAP where end users see the result.

Pros

Easy to get started if you don't have much experience working in IT

Cons

A lot of functionalities but it is difficult to find the one that would fit your needs the best

NB
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Neha B.

Computer Software, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great workflow automation software

Reviewed 9 months ago

Decisions is a great workflow platform and it's definitely improving.

Pros

1. No code platform 2. Quick to learn 3. Provides ability to enhance the designs of your forms by using your own custom stylesheet 4. Easy integration with third-party systems 5. Product is definitely improving 6. Not require any extensive coding knowledge, basic coding knowledge is sufficient.

Cons

1. Reports and Dashboards are not intuitive 2. Doesn't allow one to edit the running instance neither can restart the workflow from the failed step. You have to run the entire process again.

CL
AvatarImg

Collin L.

Defense & Space, 10,001+ employees

Used other for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Efficiency in Automated Processes

Reviewed 3 years ago
Pros

The automation of processes that are currently serviced manually in a work-space is priceless. Decisions allows multiple forms of inputs and data sources, allowing a group to collectively store different "pieces of the puzzle" into a centralized storefront. It allows for the management and direction of tasks that seamlessly integrate actions of another to the next step in the process. Customer Support is always helpful and more than willing to walk you through any issues you are having, plus provide feedback on efficiency measures.

Cons

The software has a definite learning curve in getting up and running. While the logic based software is mostly intuitive at the start, it quickly becomes a spiders web of trying to track inputs, outputs, and data formats. While not necessarily a fault of the software, it starts to drive debugging time up as selecting the right operations and data becomes tricky. The online tutorials and webinars are helpful, but don't seem to provide as much depth as one would like. The presentations do help in showcasing the abilities of Decisions, but they seem to only provide a sliver more of knowledge needed to perform the task in the tutorial at hand. Which leaves little room for re-construction work to try and mold the process to what your specific group needs are.

VU
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Vikram U.

Building Materials, 1,001-5,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Good Worklfow Management tool

Reviewed 3 years ago

We were able to get 2 out of our 3 use cases successfully deployed.

Pros

1. on premise deployment - enterprise 2. create business workflow/process with logic. Imagine Visio flowcharts with logic. 3. create UI with its form builder 4. basic coding knowledge would suffice 5. Rules - This is a great add on.

Cons

1. It takes time to get a hang of this tool. You have dedicate some time on the leaning curve. 2. Some of their Forms are pretty basic. We had to rely on our portal for UI. 3. Making structural changes needs a lot of workaround. This could be part of the learning curve challenges.

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