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Docusign vs Jotform Comparison

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Good recommendations?

Jotform logo

Jotform

4.7

(2K)

90pts

Overview

Category Leaders

Docusign is changing how business gets done by empowering anyone to transact anytime, anywhere, on any device.

Category Leaders

Trusted by over 10 million users, Jotform's form builder is the easy way to create and publish online forms from any device.

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

10

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

39

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.8

8.5K

5

4

3

2

1

6.7K

1.5K

202

22

34

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

4.7

2K

5

4

3

2

1

1.4K

456

59

13

23

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

Pros

I have always had a great experience with this software easy and accessible gets what you need to do done quickly and both parties are happy.
And the ease of use with the convenience it provides for all your signing legal documents makes this a great product. Had given me overall a great experience each time that I had used it.
I really like the fact that it is a very secure website to sign important and legal documents and send them safely over the internet.

Pros

Best of all, it allows you to integrate into most of the popular platforms seamlessly and it allows you to start small for free and grow big.
The improved back-end features, the reporting functions, and the integrations have really made me like this platform. The nonprofit discount and the overall affordability have been great.
The form creator is awesome. It made it SUPER easy to design a form with the fields I required my customers to fill out and let's them upload images when contacting me.

Cons

Every contact with customer service was a failure. It's a real shame that such a big company can release such a bad API / SDKs...the worst API integration I have ever made.
At first, I missed one document that I had to go back and sign once I found the correct email. This is probably more user error, but it did make it more confusing.
My business did more for our customers than our contract required - because it's the right thing to do. I was very disappointed in DocuSign that they automatically charged my credit card.

Cons

Due to jotform errors and their non-existent customer service I am now getting angry emails from customers threatening to cancel their subscriptions.
It's expensive and you can only gather X amount of forms before being charged. The website is a bit dated.
That it’s hard to read and fill out on mobile browsers because of the tendency to be cut off on the screen.
  • Vendor responds to reviews
  • Last review9 days ago
  • Vendor responds to reviews
  • Last review3 days ago

Key features

  • Total features70
  • 360 Degree Feedback
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Action Management
  • Activity Dashboard
  • Activity Planning
  • Activity Tracking
  • Admissions Management
  • Alerts/Notifications
  • Alumni Management
  • Annotations
  • Anonymous Feedback
  • Appointment Management
  • Approval Process Control
  • Archiving & Retention
  • Assessment Management
  • Attendance Management
  • Attendance Tracking
  • Attendee Tracking
  • Audit Management
  • Audit Trail
  • Authentication
  • Autofill
  • Automated Scheduling
  • Barcode/Ticket Scanning
  • Bereavement Management
  • Billing & Invoicing
  • Booking Management
  • Business Process Automation
  • Buy Side (Suppliers)
  • CRM
  • CSAT Survey Structure
  • Calendar Management
  • Campaign Management
  • Care Plan Management
  • Charting
  • Chat/Messaging
  • Claims Management
  • Class Registration
  • Class Scheduling
  • Classroom Management
  • Client Management
  • Client Portal
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Completion Tracking
  • Compliance Management
  • Compliance Tracking
  • Conditional Logic
  • Configurable Workflow
  • Contact Database
  • Contact Management
  • Content Library
  • Content Management
  • Content Publishing Options
  • Continuous Feedback
  • Contract Drafting
  • Contract/License Management
  • Convert to PDF
  • Credit Card Processing
  • Curriculum Management
  • Customer Experience Management
  • Customer Segmentation
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Questions
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Analysis Tools
  • Data Capture and Transfer
  • Data Extraction
  • Data Import/Export
  • Data Retrieval
  • Data Security
  • Data Storage Management
  • Data Synchronization
  • Data Verification
  • Data Visualization
  • Digital Signature
  • Document Analytics
  • Document Automation
  • Document Capture
  • Document Classification
  • Document Generation
  • Document Imaging
  • Document Management
  • Document Review
  • Document Storage
  • Document Templates
  • Donor Management
  • Drag & Drop
  • Dues Management
  • Electronic Forms
  • Electronic Payments
  • Electronic Signature
  • Email Distribution
  • Email Management
  • Email Marketing
  • Email Reminders
  • Employee Database
  • Employee Management
  • Employee Profiles
  • Employee Recognition
  • Encryption
  • Engagement Tracking
  • Enrollment Confirmation
  • Enrollments/Onboarding
  • Event Calendar
  • Event Management
  • Event Scheduling
  • Feedback Management
  • File Management
  • File Recovery
  • File Sharing
  • File Storage
  • Financial Aid Management
  • For Government
  • For Healthcare
  • For Higher Education
  • For Home Care Providers
  • For Legal Professionals
  • For Nonprofits
  • For Nursing Homes
  • Forms Creation & Design
  • Forms Management
  • Full Text Search
  • Fundraising Management
  • Goal Management
  • Goal Setting/Tracking
  • Government Contracts
  • Grant Management
  • Group Registration
  • HIPAA Compliant
  • Home Health Care Management
  • Housing Management
  • Incident Management
  • Inventory Management
  • Invoice Management
  • K-12
  • Knowledge Management
  • Learning Management
  • Live Results Sharing
  • Maintenance Scheduling
  • Media Library
  • Member Database
  • Membership Management
  • Merge/Append Files
  • Mobile Access
  • Mobile Signature Capture
  • Mobile Survey
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Distribution
  • Multi-Language
  • Multi-Party Signing
  • Multiple Question Types
  • Multiple User Accounts
  • NPS Survey Structure
  • NPS of Customers
  • NPS of Employees
  • Negative Feedback Management
  • No-Code
  • Nursing Forms Tracking
  • Offline Access
  • Offline Response Collection
  • Online Payments
  • Online Polling
  • Online Registration
  • Onsite Registration
  • PCI Compliance
  • PDF Conversion
  • PDF Reader
  • Patient Intake
  • Patient Records Management
  • Payment Collection in the Field
  • Payment Processing
  • Payroll Management
  • Performance Management
  • Performance Metrics
  • Performance Review Management
  • Permit Issuance
  • Phone Polling
  • Pre-built Templates
  • Presentation Tools
  • Process/Workflow Automation
  • Progress Reports
  • Progress Tracking
  • Project Planning/Scheduling
  • Project Workflow
  • Proposal Generation
  • Pulse Surveys
  • Question Branching
  • Question Piping
  • Quizzes
  • Quotes/Estimates
  • RFP Management
  • Randomization
  • Rater Selection
  • Ratings/Reviews
  • Real-Time Analytics
  • Real-Time Data
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-Time Updates
  • Recognition Tracking
  • Records Management
  • Recurring/Subscription Billing
  • Registration Management
  • Rehabilitation Management
  • Reimbursement Management
  • Reminders
  • Remote Data Capture
  • Renewal Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Reporting/Project Tracking
  • Response Quotas
  • Response Validation
  • Rewards Catalog
  • Rewards Management
  • Rewards Points
  • Role-Based Permissions
  • Rules-Based Workflow
  • SSL Security
  • Scheduling
  • Search/Filter
  • Secure Data Storage
  • Segmentation
  • Self Service Portal
  • Sell Side (Customers)
  • Service History
  • Single Sign On
  • Site Intercept Survey
  • Skills Assessment
  • Skip Logic
  • Social Media Integration
  • Specialty Contracts
  • Spend Management
  • Staff Scheduling
  • Statistical Analysis
  • Status Tracking
  • Student Information/Records
  • Student Management
  • Summary Reports
  • Support Audio/Images/Video
  • Survey Builder
  • Survey Sample Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Task Progress Tracking
  • Team Collaboration
  • Template Management
  • Templates
  • Text Editing
  • Text Fields
  • Third-Party Integrations
  • Training Management
  • Transaction Management
  • Trend Analysis
  • URL Customization
  • User Management
  • Version Control
  • Video Support
  • Visual Analytics
  • Volunteer Management
  • Watermarking
  • Web Forms
  • Website Integration
  • Widgets
  • Word Clouds
  • Work Order Management
  • Workflow Configuration
  • Workflow Management
  • Total features278
  • 360 Degree Feedback
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Action Management
  • Activity Dashboard
  • Activity Planning
  • Activity Tracking
  • Admissions Management
  • Alerts/Notifications
  • Alumni Management
  • Annotations
  • Anonymous Feedback
  • Appointment Management
  • Approval Process Control
  • Archiving & Retention
  • Assessment Management
  • Attendance Management
  • Attendance Tracking
  • Attendee Tracking
  • Audit Management
  • Audit Trail
  • Authentication
  • Autofill
  • Automated Scheduling
  • Barcode/Ticket Scanning
  • Bereavement Management
  • Billing & Invoicing
  • Booking Management
  • Business Process Automation
  • Buy Side (Suppliers)
  • CRM
  • CSAT Survey Structure
  • Calendar Management
  • Campaign Management
  • Care Plan Management
  • Charting
  • Chat/Messaging
  • Claims Management
  • Class Registration
  • Class Scheduling
  • Classroom Management
  • Client Management
  • Client Portal
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Completion Tracking
  • Compliance Management
  • Compliance Tracking
  • Conditional Logic
  • Configurable Workflow
  • Contact Database
  • Contact Management
  • Content Library
  • Content Management
  • Content Publishing Options
  • Continuous Feedback
  • Contract Drafting
  • Contract/License Management
  • Convert to PDF
  • Credit Card Processing
  • Curriculum Management
  • Customer Experience Management
  • Customer Segmentation
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Questions
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Analysis Tools
  • Data Capture and Transfer
  • Data Extraction
  • Data Import/Export
  • Data Retrieval
  • Data Security
  • Data Storage Management
  • Data Synchronization
  • Data Verification
  • Data Visualization
  • Digital Signature
  • Document Analytics
  • Document Automation
  • Document Capture
  • Document Classification
  • Document Generation
  • Document Imaging
  • Document Management
  • Document Review
  • Document Storage
  • Document Templates
  • Donor Management
  • Drag & Drop
  • Dues Management
  • Electronic Forms
  • Electronic Payments
  • Electronic Signature
  • Email Distribution
  • Email Management
  • Email Marketing
  • Email Reminders
  • Employee Database
  • Employee Management
  • Employee Profiles
  • Employee Recognition
  • Encryption
  • Engagement Tracking
  • Enrollment Confirmation
  • Enrollments/Onboarding
  • Event Calendar
  • Event Management
  • Event Scheduling
  • Feedback Management
  • File Management
  • File Recovery
  • File Sharing
  • File Storage
  • Financial Aid Management
  • For Government
  • For Healthcare
  • For Higher Education
  • For Home Care Providers
  • For Legal Professionals
  • For Nonprofits
  • For Nursing Homes
  • Forms Creation & Design
  • Forms Management
  • Full Text Search
  • Fundraising Management
  • Goal Management
  • Goal Setting/Tracking
  • Government Contracts
  • Grant Management
  • Group Registration
  • HIPAA Compliant
  • Home Health Care Management
  • Housing Management
  • Incident Management
  • Inventory Management
  • Invoice Management
  • K-12
  • Knowledge Management
  • Learning Management
  • Live Results Sharing
  • Maintenance Scheduling
  • Media Library
  • Member Database
  • Membership Management
  • Merge/Append Files
  • Mobile Access
  • Mobile Signature Capture
  • Mobile Survey
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Distribution
  • Multi-Language
  • Multi-Party Signing
  • Multiple Question Types
  • Multiple User Accounts
  • NPS Survey Structure
  • NPS of Customers
  • NPS of Employees
  • Negative Feedback Management
  • No-Code
  • Nursing Forms Tracking
  • Offline Access
  • Offline Response Collection
  • Online Payments
  • Online Polling
  • Online Registration
  • Onsite Registration
  • PCI Compliance
  • PDF Conversion
  • PDF Reader
  • Patient Intake
  • Patient Records Management
  • Payment Collection in the Field
  • Payment Processing
  • Payroll Management
  • Performance Management
  • Performance Metrics
  • Performance Review Management
  • Permit Issuance
  • Phone Polling
  • Pre-built Templates
  • Presentation Tools
  • Process/Workflow Automation
  • Progress Reports
  • Progress Tracking
  • Project Planning/Scheduling
  • Project Workflow
  • Proposal Generation
  • Pulse Surveys
  • Question Branching
  • Question Piping
  • Quizzes
  • Quotes/Estimates
  • RFP Management
  • Randomization
  • Rater Selection
  • Ratings/Reviews
  • Real-Time Analytics
  • Real-Time Data
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-Time Updates
  • Recognition Tracking
  • Records Management
  • Recurring/Subscription Billing
  • Registration Management
  • Rehabilitation Management
  • Reimbursement Management
  • Reminders
  • Remote Data Capture
  • Renewal Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Reporting/Project Tracking
  • Response Quotas
  • Response Validation
  • Rewards Catalog
  • Rewards Management
  • Rewards Points
  • Role-Based Permissions
  • Rules-Based Workflow
  • SSL Security
  • Scheduling
  • Search/Filter
  • Secure Data Storage
  • Segmentation
  • Self Service Portal
  • Sell Side (Customers)
  • Service History
  • Single Sign On
  • Site Intercept Survey
  • Skills Assessment
  • Skip Logic
  • Social Media Integration
  • Specialty Contracts
  • Spend Management
  • Staff Scheduling
  • Statistical Analysis
  • Status Tracking
  • Student Information/Records
  • Student Management
  • Summary Reports
  • Support Audio/Images/Video
  • Survey Builder
  • Survey Sample Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Task Progress Tracking
  • Team Collaboration
  • Template Management
  • Templates
  • Text Editing
  • Text Fields
  • Third-Party Integrations
  • Training Management
  • Transaction Management
  • Trend Analysis
  • URL Customization
  • User Management
  • Version Control
  • Video Support
  • Visual Analytics
  • Volunteer Management
  • Watermarking
  • Web Forms
  • Website Integration
  • Widgets
  • Word Clouds
  • Work Order Management
  • Workflow Configuration
  • Workflow Management

Integrations

  • Total integrations511
  • Dropbox Business
  • Gmail
  • Google Calendar
  • Google Drive
  • Mailchimp
  • Microsoft 365
  • Microsoft Azure
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier
  • Total integrations229
  • Dropbox Business
  • Gmail
  • Google Calendar
  • Google Drive
  • Mailchimp
  • Microsoft 365
  • Microsoft Azure
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier

User reviews that mention these apps

KW
AvatarImg

Katherine W.

Marketing and Advertising, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Jotform logo

Jotform

Multi-Functional in 2023

Reviewed a year ago

I've used JotForm for 10 years. I love that they've added more features over the years. It's nice to update forms in real time.

Pros

It is super simple to set up and also offers multiple features: DocuSign and also survey management.

Cons

Hopping back and forth between Signature documents vs form documents can be a little annoying. The layout could be better. The Signature section could be better at detecting fields that need to be completing. It is also not super mobile friendly for the signature part.

Vendor response

Hello Katherine, Thank you for the excellent feedback and rating. If you have questions or suggestions, please contact us through our support contact form at https://www.jotform.com/contact/. We'll be happy to help.

AvatarImg
AvatarImg

Rod F.

Financial Services, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Jotform logo

Jotform

JOT Form and automating document creation and signing

Reviewed 5 years ago

After searching for literally weeks to improve on our contract creation and document signing process for our Auctions listing agreements, we finally came across Jot Form and its myriad of integrations. After tinkering a bit (using the extensive Jot Form online support tools) we were able to create a process and flow EXACTLY what we were seeking. We needed to totally automate the equipment listing process for our online and offline customers. and the Jot Form and Docusign tight integration filled the bill!

Pros

It did exactly what we wanted it to do....and then some! Was able to create an embedded form to collect data, then the data was exported onto a contract that had a esign widget from Docusign. Customer answers questions, presses Submit, a fully completed contract is front and center WITH a Docusign sign on to e sign the contract!

Cons

A slight learning curve to get it going. We originally tried with Google Forms and Document Studio, but the integration with Docusign (or ANY e-signature mode) was problematic.

AvatarImg
AvatarImg

Cheynel H.

Telecommunications, 1-10 employees

Used monthly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Jotform logo

Jotform

Simple form generator

Reviewed 5 years ago

I have had a great experience with jot form and i will continue using it.

Pros

Very easy to use and has many different tools you can use for changing colors and fonts. I really love the fact that you can input other types of software such as DocuSign if you need a signature or you can implement your own signature from jot form.

Cons

I like everything about this software. any time someone fills out a form a record is kept on the database just in case you need it.